Computer runs really slow in normal mode, but runs fine in safe mode

[saurabhv]

I recently re-formatted my Sony VAIO since it was starting to run super slow. Now that I re-installed Windows 7 on it through recovery disks, it worked fined for about a day but then the problem came back. The computer is slow at bootup and runs super slow while freezing so many times. I am running it on safe mode right now and its working fine.

I ran hardware diagnostics and everything is fine (Memory, Hard Disk etc.)

I installed Norton Antivirus and Windows Live Messenger after the re-install.

Please help me.

 

[saurabhv]

anyone?

 

[ignatzatsonic]

What software did you use to test the hard drive and memory?

Are you willing or unwilling to do a clean install of Windows as opposed to a reinstallation through recovery disks?

How many items do you show checked in the startup tab of msconfig?

How many processes are running as shown in Task Manager?

 

[saurabhv]

What software did you use to test the hard drive and memory?

Are you willing or unwilling to do a clean install of Windows as opposed to a reinstallation through recovery disks?

How many items do you show checked in the startup tab of msconfig?

How many processes are running as shown in Task Manager?

1. I used VAIO's default hardware diagnostics tools. VAIO Care
2. Sony did not send a installation CD of Windows 7, instead it asked me to create a recovery disk through the computer so there is no option for clean install.

I am not sure how to provide the answer to the last 2 questions. Are you asking about these things while in safe mode or while in normal mode?

 

[saurabhv]

This is a really important problem for me. Can anyone else please help me? I really need this computer working again in normal mode and for that to happen, I need your help. Whoever sees this thread, please help me. Please.

 

[ignatzatsonic]

See comments in bold

What software did you use to test the hard drive and memory?

Are you willing or unwilling to do a clean install of Windows as opposed to a reinstallation through recovery disks?

How many items do you show checked in the startup tab of msconfig?

How many processes are running as shown in Task Manager?

1. I used VAIO's default hardware diagnostics tools. VAIO Care

The better tools would be memtest86+ for memory and the hard drive manufacturer's utilities for the hard drive. But there is no obvious reason to believe these are the problem.

2. Sony did not send a installation CD of Windows 7, instead it asked me to create a recovery disk through the computer so there is no option for clean install.

You can download a Windows 7 ISO from mydigitallife.info, burn it to a disk, and do a clean install from that disc. That would give you Windows alone, without whatever extra added stuff Sony may have supplied.

I am not sure how to provide the answer to the last 2 questions. Are you asking about these things while in safe mode or while in normal mode?

Either.

Running fine in safe mode can mean driver problems. Do you show any errors in Device Manager?

Does the problem persist if Norton and Live Messenger are NOT installed?

 

[saurabhv]

See comments in bold

What software did you use to test the hard drive and memory?

Are you willing or unwilling to do a clean install of Windows as opposed to a reinstallation through recovery disks?

How many items do you show checked in the startup tab of msconfig?

How many processes are running as shown in Task Manager?

1. I used VAIO's default hardware diagnostics tools. VAIO Care

The better tools would be memtest86+ for memory and the hard drive manufacturer's utilities for the hard drive. But there is no obvious reason to believe these are the problem.

2. Sony did not send a installation CD of Windows 7, instead it asked me to create a recovery disk through the computer so there is no option for clean install.

You can download a Windows 7 ISO from mydigitallife.info, burn it to a disk, and do a clean install from that disc. That would give you Windows alone, without whatever extra added stuff Sony may have supplied.

I am not sure how to provide the answer to the last 2 questions. Are you asking about these things while in safe mode or while in normal mode?

Either.

In safe mode the following items are checked in the startup tab of msconfig:

Intel (R) Common User Interface
Intel (R) Common User Interface
Intel (R) Common User Interface
Realtek HD Audio Manager
Alps Pointing-device Driver
Intel (R) PROSet/Wireless
Windows Live Messenger
Google Update
Microsoft Windows Operating System
IAStorIcon
Adobe Acrobat
Java (TM) Platform SE Auto Updater 2 0
SmartWi Helper
VAIOSurvey
ISB Utility
PMB
Bluetooth Software


The following processes are running in task manager in safe mode:

chrome.exe *32
chrome.exe *32
chrome.exe *32
chrome.exe *32
chrome.exe *32
chrome.exe *32
chrome.exe *32
chrome.exe *32
chrome.exe *32
chrome.exe *32
chrome.exe *32
crss.exe
ctfmon.exe
explorer.exe
msconfig.exe
rundll32.exe *32
taskmgr.exe
winlogon.exe

I think the 11 Chrome processes are just for the different tabs.

If you need anything else, please ask and I will tell it right away.

I am waiting for your reply.

 

[saurabhv]

See comments in bold

What software did you use to test the hard drive and memory?

Are you willing or unwilling to do a clean install of Windows as opposed to a reinstallation through recovery disks?

How many items do you show checked in the startup tab of msconfig?

How many processes are running as shown in Task Manager?

1. I used VAIO's default hardware diagnostics tools. VAIO Care

The better tools would be memtest86+ for memory and the hard drive manufacturer's utilities for the hard drive. But there is no obvious reason to believe these are the problem.

2. Sony did not send a installation CD of Windows 7, instead it asked me to create a recovery disk through the computer so there is no option for clean install.

You can download a Windows 7 ISO from mydigitallife.info, burn it to a disk, and do a clean install from that disc. That would give you Windows alone, without whatever extra added stuff Sony may have supplied.

I am not sure how to provide the answer to the last 2 questions. Are you asking about these things while in safe mode or while in normal mode?

Either.

Running fine in safe mode can mean driver problems. Do you show any errors in Device Manager?

Does the problem persist if Norton and Live Messenger are NOT installed?

What do you mean by "show any errors in Device Manager?" Is there a place it would show error? I am able to open device manager perfectly fine. I uninstalled Norton but the problem was still there. I have not tried to uninstall Live Messenger. Will do that now and reply in a minute if it stops the problem.

 

[saurabhv]

I tried to uninstall Messenger and it gave me Error: 0x80070641

 

[saurabhv]

Hey, I know you are trying to help me but could you please post a little more sooner since I really need this computer working in normal mode. Thanks. I hope you understand.

 

[saurabhv]

anyone else?

 

[writhziden]

Go through the steps for http://www.sevenforums.com/tutorials/220165-troubleshooting-steps-windows-7-a.html

   Warning

Some of the steps require that you open up your system, so before doing any of the re-seating and connection checking steps, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. :warn:WARNING: Some steps in that tutorial involve removing the system case or system panels and can void your warranty!!!

The steps specifically related to the warning are steps 8, 10, and 11.

 

[saurabhv]

I am not under warranty and so I can't do all that stuff.

 

[writhziden]

If you are not under warranty, then you can do all that stuff... That warning is for people who are under warranty so they do not void it. Yours is already expired, so the point is moot. Proceed with the troubleshooting steps.

 

[saurabhv]

If you are not under warranty, then you can do all that stuff... That warning is for people who are under warranty so they do not void it. Yours is already expired, so the point is moot. Proceed with the troubleshooting steps.

But if I open hardware and something goes wrong, I have to take the full cost to repair it.

 

[writhziden]

Simple solution to your dilemma: Don't do steps 8, 10, and 11 of that tutorial.

 

[saurabhv]

Wouldn't downloading Windows 7 from mydigitallife.info be pirated and illegal?

 

[writhziden]

The download itself is not pirated or illegal. It is available to anyone who needs installation media from their server and it is an official copy of Windows 7.

You may use that downloaded ISO to create installation media. In order to then install Windows 7, you must have a Windows 7 license key that is valid and genuine. By installing the media, you have to agree to the license terms which require that you have a valid license key prior to installation/activation.