Windows Live Mail has stopped working

[BriUnderwood]

When I try and connect to my live mail I get a box come up with the words "Windows Live Mail has stopped working". There is a prompt to "Check online for a solution and close the program". When I do this nothing happens. I am running Windows 7 Home Edition 64bit system. Any ideas?

 

[koolkat77]

Welcome to Seven forums BriUnderwood

* Did you already try a repair of windows live?

1. Control Panel
2. Programs - Uninstall a program
3. Windows live essentials
4. Click uninstall/change
5. Repair all windows live programs

Keep us posted for further suggestions.


*Also, run a SFC scannow and restart if violations are found.
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

 

[BriUnderwood]

I have tried twice to unistall/ repair all windows live files and it still comes up with the same error. Any more suggestions?

 

[koolkat77]

BriUnderwood

*Back up all your emails following this tutorial and an additional link.
http://www.sevenforums.com/tutorials/116162-windows-live-mail-export-import-email-messages.html :ar: How do I import and export email, contacts, and calendars with Windows Live Mail? - Import Email Messages or Back Up and Restore Windows Live Mail

*Download and install Revo uninstaller and uninstall all components of Windows Live in Advance Mode. Do not reboot if you are prompted, ignore it and continue till the page it brings up the remaining registries. Select them and delete them then Reboot. Revo Uninstaller Pro - Uninstall Software, Remove Programs easily, Forced Uninstall

*Download a fresh copy of windows live essentials from the link below. (Install only windows live mail if that's all you need) Download Windows Live Messenger 2011 (15.4.3555) - FileHippo.com

Do the above and post back for further suggestions.

 

[BriUnderwood]

Thanks, but how do I export emails and contacts if I cannot open Windows Live mail. Is there another way of accessing all the files?

 

[koolkat77]

Check here: C:\Users\ logon \AppData\Local\Microsoft\Windows Live Mail

 

[BriUnderwood]

Tried that link but there is no Windows Live Mail nor Local! directories. Any other ideas?

 

[t-4-2]

Tried that link but there is no Windows Live Mail nor Local! directories. Any other ideas?

Your " Show hidden files and folders " option needs to be enabled.

Start > in the search box, type folder options > Enter > click View > click at the dot in front of " Show hidden files and folders " > OK when done.

Now go back to your previous search.....
C:\Users\(your username)\AppData\Local\Microsoft\Windows Live Mail

t-4-2

 

[koolkat77]

http://www.sevenforums.com/tutorials/394-hidden-files-folders-show-hide.html

 

[BriUnderwood]

windows live mail has stopped working

Thanks - I 've managed to back up my files and uninstall windows live essentials. However when I try and download windows live messenger 2011, it says that it is installing windows live essentials, then quickly that it has updated wle but there is no program installed?

 

[koolkat77]

Did you install just windows live mail or other programs as well?
Did you restart after uninstallation?
It should look something like the picture I attached.

 

[t-4-2]

Thanks - I 've managed to back up my files and uninstall windows live essentials. However when I try and download windows live messenger 2011, it says that it is installing windows live essentials, then quickly that it has updated wle but there is no program installed?

Here is the link to download Windows Live Essentials 2011 which includes several programs, one of which is Windows Live Mail.
Windows Live Essentials - Download Windows Live Essentials
When you start the download, watch the screen, You will be asked which program(s) you want. You can pick and choose. Just make sure you check or un-check the boxes.

Here is anothe MS site which allows you to pick whichever program you want to install...
Windows Live Essentials - Windows 7 features - Microsoft Windows

P.S. exactly which program is not working and which program you actually want ?
Your initial post said WLM not working.
Now you wanted to installed Messenger.
Elaborate ??

 

[BriUnderwood]

I just want windows live mail. When I go to your pages I get the download Windows Live Essentials. It doesn't allow me to pick which programs I want but downloads the wlsetup-web.exe file which then says it is making changes to my computer and then says Done and you have the latest version of Windows Live Essentials? But then there are no program files with Windows Live?

 

[t-4-2]

I just want windows live mail. When I go to your pages I get the download Windows Live Essentials. It doesn't allow me to pick which programs I want but downloads the wlsetup-web.exe file which then says it is making changes to my computer and then says Done and you have the latest version of Windows Live Essentials? But then there are no program files with Windows Live?

click Start > All Programs > can you find WL programs just installed ?

click Start > in the search box, type windows live mail > enter.
WLM shows up on screen ?

P.S. I gave you 2 download links. Yes ?

 

[BriUnderwood]

Yes - you gave me 2 download links and I have tried them both. When I search as advised there are no Windows Live Mail installations - and yet I have tried to install them.

 

[t-4-2]

Yes - you gave me 2 download links and I have tried them both. When I search as advised there are no Windows Live Mail installations - and yet I have tried to install them.

I apologize.
I have no idea why this happens to you.

t-4-2

 

[koolkat77]

BriUnderwood

Is your computer up to date?

Do you have Service Pack 1 installed?

To check if you have SP1 installed go:-
(1) Click on the Start rb:
(2) Control Panel
(3) System and Security
(4) System

Let us know.