Solved Computer shuts down after 2-3 hours sleeping, doesn't hibernate

[therog1]

Hi there,

I've had problems with my HP laptop ever since I got it with it shutting down after 2-3 hours of sleeping. Not a battery issue since it still happens while plugged into mains. Also, whenever I try to hibernate, it shuts down instead.

When I turn it on again after it shuts down (regardless of sleep or hibernation), it says (paraphrased) "Windows was not shut down correctly, please choose: Normal boot, Safe Boot, etc." I've searched google and these forums but to no avail.

Any suggestions on where to start looking for a solutions?! I'd like to avoid a re-installation if I can...

Thanks in advance!

My specs are:
W7 Pro x64
Core i5 2430M
8Gb RAM
ATI Radeon 6770M 1Gb

 

[Ztruker]

Do the following rom an Elevated Command Prompt:

C:\Windows\System32>powercfg /list

Existing Power Schemes (* Active)
-----------------------------------
Power Scheme GUID: 381b4222-f694-41f0-9685-ff5bb260df2e (Balanced) *
Power Scheme GUID: 8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c (High performance)
Power Scheme GUID: a1841308-3541-4fab-bc81-f71556f20b4a (Power saver)

Use the GUID of the plan you are using as follows:

C:\Windows\System32>powercfg /query 381b4222-f694-41f0-9685-ff5bb260df2e > PowerPlan.txt

C:\Windows\System32>notepad PowerPlan.txt

Copy and paste the data from the Notepad window in a post here so we can look at your power settings.

 

[therog1]

Thanks Ztruker for your reply and directions. Here is the output as directed. I've put it in code tags so it stands out.

Power Scheme GUID: 381b4222-f694-41f0-9685-ff5bb260df2e  (HP Recommended)
  Subgroup GUID: fea3413e-7e05-4911-9a71-700331f1c294  (Settings belonging to no subgroup)
    Power Setting GUID: 0e796bdb-100d-47d6-a2d5-f7d2daa51f51  (Require a password on wakeup)
      Possible Setting Index: 000
      Possible Setting Friendly Name: No
      Possible Setting Index: 001
      Possible Setting Friendly Name: Yes
    Current AC Power Setting Index: 0x00000001
    Current DC Power Setting Index: 0x00000001

  Subgroup GUID: 0012ee47-9041-4b5d-9b77-535fba8b1442  (Hard disk)
    Power Setting GUID: 6738e2c4-e8a5-4a42-b16a-e040e769756e  (Turn off hard disk after)
      Minimum Possible Setting: 0x00000000
      Maximum Possible Setting: 0xffffffff
      Possible Settings increment: 0x00000001
      Possible Settings units: Seconds
    Current AC Power Setting Index: 0x00000384
    Current DC Power Setting Index: 0x000000b4

  Subgroup GUID: 02f815b5-a5cf-4c84-bf20-649d1f75d3d8  (Internet Explorer)
    Power Setting GUID: 4c793e7d-a264-42e1-87d3-7a0d2f523ccd  (JavaScript Timer Frequency)
      Possible Setting Index: 000
      Possible Setting Friendly Name: Maximum Power Savings
      Possible Setting Index: 001
      Possible Setting Friendly Name: Maximum Performance
    Current AC Power Setting Index: 0x00000001
    Current DC Power Setting Index: 0x00000000

  Subgroup GUID: 0d7dbae2-4294-402a-ba8e-26777e8488cd  (Desktop background settings)
    Power Setting GUID: 309dce9b-bef4-4119-9921-a851fb12f0f4  (Slide show)
      Possible Setting Index: 000
      Possible Setting Friendly Name: Available
      Possible Setting Index: 001
      Possible Setting Friendly Name: Paused
    Current AC Power Setting Index: 0x00000000
    Current DC Power Setting Index: 0x00000000

  Subgroup GUID: 19cbb8fa-5279-450e-9fac-8a3d5fedd0c1  (Wireless Adapter Settings)
    Power Setting GUID: 12bbebe6-58d6-4636-95bb-3217ef867c1a  (Power Saving Mode)
      Possible Setting Index: 000
      Possible Setting Friendly Name: Maximum Performance
      Possible Setting Index: 001
      Possible Setting Friendly Name: Low Power Saving
      Possible Setting Index: 002
      Possible Setting Friendly Name: Medium Power Saving
      Possible Setting Index: 003
      Possible Setting Friendly Name: Maximum Power Saving
    Current AC Power Setting Index: 0x00000000
    Current DC Power Setting Index: 0x00000002

  Subgroup GUID: 238c9fa8-0aad-41ed-83f4-97be242c8f20  (Sleep)
    Power Setting GUID: 29f6c1db-86da-48c5-9fdb-f2b67b1f44da  (Sleep after)
      Minimum Possible Setting: 0x00000000
      Maximum Possible Setting: 0xffffffff
      Possible Settings increment: 0x00000001
      Possible Settings units: Seconds
    Current AC Power Setting Index: 0x00000000
    Current DC Power Setting Index: 0x00000258

    Power Setting GUID: 94ac6d29-73ce-41a6-809f-6363ba21b47e  (Allow hybrid sleep)
      Possible Setting Index: 000
      Possible Setting Friendly Name: Off
      Possible Setting Index: 001
      Possible Setting Friendly Name: On
    Current AC Power Setting Index: 0x00000000
    Current DC Power Setting Index: 0x00000000

    Power Setting GUID: 9d7815a6-7ee4-497e-8888-515a05f02364  (Hibernate after)
      Minimum Possible Setting: 0x00000000
      Maximum Possible Setting: 0xffffffff
      Possible Settings increment: 0x00000001
      Possible Settings units: Seconds
    Current AC Power Setting Index: 0x00000000
    Current DC Power Setting Index: 0x00003840

    Power Setting GUID: bd3b718a-0680-4d9d-8ab2-e1d2b4ac806d  (Allow wake timers)
      Possible Setting Index: 000
      Possible Setting Friendly Name: Disable
      Possible Setting Index: 001
      Possible Setting Friendly Name: Enable
    Current AC Power Setting Index: 0x00000000
    Current DC Power Setting Index: 0x00000000

  Subgroup GUID: 2a737441-1930-4402-8d77-b2bebba308a3  (USB settings)
    Power Setting GUID: 48e6b7a6-50f5-4782-a5d4-53bb8f07e226  (USB selective suspend setting)
      Possible Setting Index: 000
      Possible Setting Friendly Name: Disabled
      Possible Setting Index: 001
      Possible Setting Friendly Name: Enabled
    Current AC Power Setting Index: 0x00000001
    Current DC Power Setting Index: 0x00000001

  Subgroup GUID: 44f3beca-a7c0-460e-9df2-bb8b99e0cba6  (Intel(R) Graphics Settings)
    Power Setting GUID: 3619c3f2-afb2-4afc-b0e9-e7fef372de36  (Intel(R) Graphics Power Plan)
      Possible Setting Index: 000
      Possible Setting Friendly Name: Maximum Battery Life
      Possible Setting Index: 001
      Possible Setting Friendly Name: Balanced
      Possible Setting Index: 002
      Possible Setting Friendly Name: Maximum Performance
    Current AC Power Setting Index: 0x00000001
    Current DC Power Setting Index: 0x00000001

  Subgroup GUID: 4f971e89-eebd-4455-a8de-9e59040e7347  (Power buttons and lid)
    Power Setting GUID: 5ca83367-6e45-459f-a27b-476b1d01c936  (Lid close action)
      Possible Setting Index: 000
      Possible Setting Friendly Name: Do nothing
      Possible Setting Index: 001
      Possible Setting Friendly Name: Sleep
      Possible Setting Index: 002
      Possible Setting Friendly Name: Hibernate
      Possible Setting Index: 003
      Possible Setting Friendly Name: Shut down
    Current AC Power Setting Index: 0x00000000
    Current DC Power Setting Index: 0x00000000

    Power Setting GUID: 7648efa3-dd9c-4e3e-b566-50f929386280  (Power button action)
      Possible Setting Index: 000
      Possible Setting Friendly Name: Do nothing
      Possible Setting Index: 001
      Possible Setting Friendly Name: Sleep
      Possible Setting Index: 002
      Possible Setting Friendly Name: Hibernate
      Possible Setting Index: 003
      Possible Setting Friendly Name: Shut down
    Current AC Power Setting Index: 0x00000002
    Current DC Power Setting Index: 0x00000002

    Power Setting GUID: 96996bc0-ad50-47ec-923b-6f41874dd9eb  (Sleep button action)
      Possible Setting Index: 000
      Possible Setting Friendly Name: Do nothing
      Possible Setting Index: 001
      Possible Setting Friendly Name: Sleep
      Possible Setting Index: 002
      Possible Setting Friendly Name: Hibernate
      Possible Setting Index: 003
      Possible Setting Friendly Name: Shut down
    Current AC Power Setting Index: 0x00000001
    Current DC Power Setting Index: 0x00000001

    Power Setting GUID: a7066653-8d6c-40a8-910e-a1f54b84c7e5  (Start menu power button)
      Possible Setting Index: 000
      Possible Setting Friendly Name: Sleep
      Possible Setting Index: 001
      Possible Setting Friendly Name: Hibernate
      Possible Setting Index: 002
      Possible Setting Friendly Name: Shut down
    Current AC Power Setting Index: 0x00000000
    Current DC Power Setting Index: 0x00000000

  Subgroup GUID: 501a4d13-42af-4429-9fd1-a8218c268e20  (PCI Express)
    Power Setting GUID: ee12f906-d277-404b-b6da-e5fa1a576df5  (Link State Power Management)
      Possible Setting Index: 000
      Possible Setting Friendly Name: Off
      Possible Setting Index: 001
      Possible Setting Friendly Name: Moderate power savings
      Possible Setting Index: 002
      Possible Setting Friendly Name: Maximum power savings
    Current AC Power Setting Index: 0x00000001
    Current DC Power Setting Index: 0x00000002

  Subgroup GUID: 54533251-82be-4824-96c1-47b60b740d00  (Processor power management)
    Power Setting GUID: 893dee8e-2bef-41e0-89c6-b55d0929964c  (Minimum processor state)
      Minimum Possible Setting: 0x00000000
      Maximum Possible Setting: 0x00000064
      Possible Settings increment: 0x00000001
      Possible Settings units: %
    Current AC Power Setting Index: 0x00000005
    Current DC Power Setting Index: 0x00000005

    Power Setting GUID: 94d3a615-a899-4ac5-ae2b-e4d8f634367f  (System cooling policy)
      Possible Setting Index: 000
      Possible Setting Friendly Name: Passive
      Possible Setting Index: 001
      Possible Setting Friendly Name: Active
    Current AC Power Setting Index: 0x00000001
    Current DC Power Setting Index: 0x00000001

    Power Setting GUID: bc5038f7-23e0-4960-96da-33abaf5935ec  (Maximum processor state)
      Minimum Possible Setting: 0x00000000
      Maximum Possible Setting: 0x00000064
      Possible Settings increment: 0x00000001
      Possible Settings units: %
    Current AC Power Setting Index: 0x00000064
    Current DC Power Setting Index: 0x00000064

  Subgroup GUID: 7516b95f-f776-4464-8c53-06167f40cc99  (Display)
    Power Setting GUID: 17aaa29b-8b43-4b94-aafe-35f64daaf1ee  (Dim display after)
      Minimum Possible Setting: 0x00000000
      Maximum Possible Setting: 0xffffffff
      Possible Settings increment: 0x00000001
      Possible Settings units: Seconds
    Current AC Power Setting Index: 0x00000078
    Current DC Power Setting Index: 0x00000078

    Power Setting GUID: 3c0bc021-c8a8-4e07-a973-6b14cbcb2b7e  (Turn off display after)
      Minimum Possible Setting: 0x00000000
      Maximum Possible Setting: 0xffffffff
      Possible Settings increment: 0x00000001
      Possible Settings units: Seconds
    Current AC Power Setting Index: 0x0000012c
    Current DC Power Setting Index: 0x000000b4

    Power Setting GUID: aded5e82-b909-4619-9949-f5d71dac0bcb  (Display brightness)
      Minimum Possible Setting: 0x00000000
      Maximum Possible Setting: 0x00000064
      Possible Settings increment: 0x00000001
      Possible Settings units: %
    Current AC Power Setting Index: 0x00000064
    Current DC Power Setting Index: 0x00000000

    Power Setting GUID: f1fbfde2-a960-4165-9f88-50667911ce96  (Dimmed display brightness)
      Minimum Possible Setting: 0x00000000
      Maximum Possible Setting: 0x00000064
      Possible Settings increment: 0x00000001
      Possible Settings units: %
    Current AC Power Setting Index: 0x0000001e
    Current DC Power Setting Index: 0x0000001e

  Subgroup GUID: 9596fb26-9850-41fd-ac3e-f7c3c00afd4b  (Multimedia settings)
    Power Setting GUID: 03680956-93bc-4294-bba6-4e0f09bb717f  (When sharing media)
      Possible Setting Index: 000
      Possible Setting Friendly Name: Allow the computer to sleep
      Possible Setting Index: 001
      Possible Setting Friendly Name: Prevent idling to sleep
      Possible Setting Index: 002
      Possible Setting Friendly Name: Allow the computer to enter Away Mode
    Current AC Power Setting Index: 0x00000001
    Current DC Power Setting Index: 0x00000000

    Power Setting GUID: 34c7b99f-9a6d-4b3c-8dc7-b6693b78cef4  (When playing video)
      Possible Setting Index: 000
      Possible Setting Friendly Name: Optimize video quality
      Possible Setting Index: 001
      Possible Setting Friendly Name: Balanced
      Possible Setting Index: 002
      Possible Setting Friendly Name: Optimize power savings
    Current AC Power Setting Index: 0x00000000
    Current DC Power Setting Index: 0x00000001

  Subgroup GUID: e73a048d-bf27-4f12-9731-8b2076e8891f  (Battery)
    Power Setting GUID: 637ea02f-bbcb-4015-8e2c-a1c7b9c0b546  (Critical battery action)
      Possible Setting Index: 000
      Possible Setting Friendly Name: Do nothing
      Possible Setting Index: 001
      Possible Setting Friendly Name: Sleep
      Possible Setting Index: 002
      Possible Setting Friendly Name: Hibernate
      Possible Setting Index: 003
      Possible Setting Friendly Name: Shut down
    Current AC Power Setting Index: 0x00000002
    Current DC Power Setting Index: 0x00000002

    Power Setting GUID: 8183ba9a-e910-48da-8769-14ae6dc1170a  (Low battery level)
      Minimum Possible Setting: 0x00000000
      Maximum Possible Setting: 0x00000064
      Possible Settings increment: 0x00000001
      Possible Settings units: %
    Current AC Power Setting Index: 0x0000000a
    Current DC Power Setting Index: 0x0000000a

    Power Setting GUID: 9a66d8d7-4ff7-4ef9-b5a2-5a326ca2a469  (Critical battery level)
      Minimum Possible Setting: 0x00000000
      Maximum Possible Setting: 0x00000064
      Possible Settings increment: 0x00000001
      Possible Settings units: %
    Current AC Power Setting Index: 0x00000005
    Current DC Power Setting Index: 0x00000005

    Power Setting GUID: bcded951-187b-4d05-bccc-f7e51960c258  (Low battery notification)
      Possible Setting Index: 000
      Possible Setting Friendly Name: Off
      Possible Setting Index: 001
      Possible Setting Friendly Name: On
    Current AC Power Setting Index: 0x00000001
    Current DC Power Setting Index: 0x00000001

    Power Setting GUID: d8742dcb-3e6a-4b3c-b3fe-374623cdcf06  (Low battery action)
      Possible Setting Index: 000
      Possible Setting Friendly Name: Do nothing
      Possible Setting Index: 001
      Possible Setting Friendly Name: Sleep
      Possible Setting Index: 002
      Possible Setting Friendly Name: Hibernate
      Possible Setting Index: 003
      Possible Setting Friendly Name: Shut down
    Current AC Power Setting Index: 0x00000000
    Current DC Power Setting Index: 0x00000000

    Power Setting GUID: f3c5027d-cd16-4930-aa6b-90db844a8f00  (Reserve battery level)
      Minimum Possible Setting: 0x00000000
      Maximum Possible Setting: 0x00000064
      Possible Settings increment: 0x00000001
      Possible Settings units: %
    Current AC Power Setting Index: 0x00000007
    Current DC Power Setting Index: 0x00000007

  Subgroup GUID: f693fb01-e858-4f00-b20f-f30e12ac06d6  (ATI Graphics Power Settings)
    Power Setting GUID: 191f65b5-d45c-4a4f-8aae-1ab8bfd980e6  (ATI Powerplay Settings)
      Possible Setting Index: 000
      Possible Setting Friendly Name: Maximize Battery Life
      Possible Setting Index: 001
      Possible Setting Friendly Name: Maximize Performance
    Current AC Power Setting Index: 0x00000000
    Current DC Power Setting Index: 0x00000000

 

[Ztruker]

I thought I had already replied to this, sorry.

Anyway, this one looks suspicious to me:

Power Setting GUID: d8742dcb-3e6a-4b3c-b3fe-374623cdcf06 (Low battery action) Possible Setting Index: 000
Possible Setting Friendly Name: Do nothing
Possible Setting Index: 001
Possible Setting Friendly Name: Sleep
Possible Setting Index: 002
Possible Setting Friendly Name: Hibernate
Possible Setting Index: 003
Possible Setting Friendly Name: Shut down
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000000

It looks to me like it's set to do nothing when a Low Battery is detected so eventually it will just shutdown.

 

[therog1]

I thought I had already replied to this, sorry.

Anyway, this one looks suspicious to me:

Power Setting GUID: d8742dcb-3e6a-4b3c-b3fe-374623cdcf06 (Low battery action) Possible Setting Index: 000
Possible Setting Friendly Name: Do nothing
Possible Setting Index: 001
Possible Setting Friendly Name: Sleep
Possible Setting Index: 002
Possible Setting Friendly Name: Hibernate
Possible Setting Index: 003
Possible Setting Friendly Name: Shut down
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000000

It looks to me like it's set to do nothing when a Low Battery is detected so eventually it will just shutdown.

Thanks again for your reply. I'll change those settings and see if that makes a difference. I'm not sure that's the entire problem though, since it still happens when plugged into AC power.

After browsing similar questions, it seemed some people reported a driver issue causing a BSOD after sleeping for a while which caused the crashing. I've never actually caught my laptop in the act so no idea if this is a possibility, but how would I go about checking this??

Cheers

 

[Ztruker]

See if there are any .dmp files in C:\Windows\minidump. If yes, download and run BlueScreenView and see what it tells you.

 

[gregrocker]

Are you still the HP preinstalled Win7 with all of the corrupting factory bloatware and duplicate utilties which throttle Win7? Most tech enthusiasts prefer to Clean Reinstall - Factory OEM Windows 7 which resolves most issues like this.

If not at the minimum I'd Clean Up Factory Bloatware to see if that helps by pulling some of the freeloaders off of Win7's back.

 

[therog1]

See if there are any .dmp files in C:\Windows\minidump. If yes, download and run BlueScreenView and see what it tells you.

Thanks Ztrucker. Downloaded that and ran but nothing in the folder so no results from BlueScreenView. I've updated a few drivers but haven't had time to check if there's any difference (not hopeful though). I'll leave it sleeping tonight and see what happens in the morning.

Are you still the HP preinstalled Win7 with all of the corrupting factory bloatware and duplicate utilties which throttle Win7? Most tech enthusiasts prefer to Clean Reinstall - Factory OEM Windows 7 which resolves most issues like this.

If not at the minimum I'd Clean Up Factory Bloatware to see if that helps by pulling some of the freeloaders off of Win7's back.

Thanks gregrocker. I think I'll probably end up doing this (unfortunately). I've been putting it off since I use the laptop for working every day and don't really have the time to mess with it at the moment.
My other concern with this is warranty issues. Would this cause any problems? I'm not worried about the recovery side of things, but if there were hardware problems, would I still be covered under warranty? Any thoughts or comments?

Thanks again guys!

 

[gregrocker]

It explains in CLean Reinstall tutorial that after reinstalling you should not tell your OEM Tech Support that you have done so as they will most often not support it. But the support is not good anyway so you're better off coming here for that, and if you need hardware service requiring it to be shipped back you can run Recovery beforehand after saving a backup image of the Clean Reinstall.

I should mention that in all of the thousands of Clean Reisntalls we've helped with here I've not seen a reported case of this being a problem.

 

[therog1]

It explains in CLean Reinstall tutorial that after reinstalling you should not tell your OEM Tech Support that you have done so as they will most often not support it. But the support is not good anyway so you're better off coming here for that, and if you need hardware service requiring it to be shipped back you can run Recovery beforehand after saving a backup image of the Clean Reinstall.

I should mention that in all of the thousands of Clean Reisntalls we've helped with here I've not seen a reported case of this being a problem.

Great! Thanks for your advice. I'll have a go at that over the Christmas break when I have some time off. I know I should've done it straight away when I bought the beast...

 

[therog1]

Well it seems that something I did, like a driver update has fixed the problem?? It slept all night and was still asleep this morning and everything was still there! Haven't tried hibernate yet but fingers crossed. I will do a reinstall when I get some time off though just to ensure nothing comes back.

Thank you both for your help and I'll mark this as solved.