RMA troubles with ASUS

[otis lehawk]

So I know I should probably find an asus forum for this topic but i was wondering if anybody here might have suggestions. I ended up buying an asus motherboard and hooked it all up and it was defective. so I got hold of there Rma service and set up to get the board replaced. but before I sent it on its way I decided to put a small dot on a screw hole with a marker to see if id get the same board back. Once I received the new board I looked it all over and saw that it was in fact the same mb. So I plugged it In and still no result. It still didn't work, so I sent it back for RMA telling them that the problem was not resolved. I then Received the board back and as I'm looking it over put of the box I noticed that a pin had been broken off of the CPU socket.. By now I am not the happiest because I have been at this for about 5 months now altogether. So I email them saying that I received the "replacement" motherboard (and it is still the same mb from the beginning) and that it had broken CPU pin and I was afraid of trying the board for the sake of harming my equipment. and i asked them If it would be tested before It was returned, They ended Up taking it again. So I finally receive the board back after the third RMA. And guess what, still a broken pin. and by now It had been just a few weeks under a year I email them back telling them the issue, that they had sent me a defective board three times and had broken a CPU pin in the process and I asked them if I could just get a new mb. the replied with something like, "We do not cover broken pins under our RMA service and your Item is no longer in warranty." so I emailed back saying that i have been in the RMA process for a year since I got the product and that the CPU came broken after asus "repaired" it. and then I never hear back from them. That was was a year ago.

So after hearing my story, what do you think I should do? or has anyone else had a similar situation?

 

[TwoCables]

I think I would call them instead of using e-mail. Phone calls are always more effective than anything else (except for in-person visits).

Now, I know it's too late to say it, but I think that it would have been better to return the motherboard to the store telling them that they sold you a defective product. For example: if it's Newegg and if you call them on the phone telling them that what they sold you is "defective", then they would pay to take it back and then they would ship out another one at no extra cost to you once they received the old one. I did this with them once and they e-mailed me a pre-paid shipping label in PDF format.

With ASUS, I guess I would try to use their records against them - but over the phone. I mean, they must have records that show how long you've been at this. Out of warranty or not, I would like to see what their records show.

Actually, you might even demand to talk to a manager or someone higher up because this is pure B.S. if you ask me. They owe you something for wasting your time.

 

[otis lehawk]

I actually work for a computer store so as far as returning it to the store, since it was ordered from a distributor they said that I had to Submit an RMA directly through the manufacturer. And I have called before at the beginning of all this but when I tried it I either cant understand them or one time I waited on hold for 40 mins and was then hung up on before I reached anyone.

 

[TwoCables]

I actually work for a computer store so as far as returning it to the store, since it was ordered from a distributor they said that I had to Submit an RMA directly through the manufacturer. And I have called before at the beginning of all this but when I tried it I either cant understand them or one time I waited on hold for 40 mins and was then hung up on before I reached anyone.

Yeah, I didn't like telling you to call them. The one and only time I ever called ASUS, I had the same experience: I was on hold for over 40 minutes and was disconnected. I think I spoke with someone once during that time, but I could barely understand them. Although, my situation was different and I was able to call Newegg and get it taken care of through them.

 

[otis lehawk]

Ya I have another motherboard here that also have bent pins that needs repaired but this is a EVGA board and the problem wasn't cased by the manufacturer. lol I was actually looking into seeing if in any way i could fix the pin on my mb but it looks next to impossible..

 

[TwoCables]

Ya I have another motherboard here that also have bent pins that needs repaired but this is a EVGA board and the problem wasn't cased by the manufacturer. lol I was actually looking into seeing if in any way i could fix the pin on my mb but it looks next to impossible..

Oh yeah, that's definitely out of my league!

 

[indianacarnie]

I've been lucky with my Asus lappy I guess as I couldn't be more satisfied with it. Once I disabled the horribly oversensitive touchpad anyway. I belong to the Republic of Gamers (Asus RoG) forum also and sadly your story is all too common.Theres page after page and thread after thread of complaints like yours. Asus has the worst customer "service" of any of the brands I've owned. By far!

 

[AddRAM]

Great idea putting a mark on the board, companies flim flam you all the time, you can`t trust`em.

I would phone ( as mentioned ) and demand a brand new board, and keep calling !!

 

[TwoCables]

The squeaky wheel gets the oil.

 

[yvesj]

what i do in case like that .
i put all my info[problem] in my email to them .but before i send it i copy it then i will send 50 .60. 75 of them as fast as i cant .i guaranty you that they will fix your problem fast .
that is the first day .i do the same on the secound day .
just my 2 cents

 

[TwoCables]

I would think that they would block you as a spammer.

 

[AddRAM]

A Spammer ( Someone who likes to eat Spam )

 

[Lady Fitzgerald]

First, file a complaint with the BBB. If that doesn't get results (I've found it usually does), then file a compaint wioth the appropriate Stat Attorney General's Office. That has always gotten me results (you do have to try the BBB first, though). ASUS is infamous for having bent CPU pins and refusing to honor a warranty for them because it's considered to be customer induced damage, even when it isn't.

 

[TwoCables]

A Spammer ( Someone who likes to eat Spam )

I'm suddenly reminded of Monty Python: I don't like spam!

First, file a complaint with the BBB. If that doesn't get results (I've found it usually does), then file a compaint wioth the appropriate Stat Attorney General's Office. That has always gotten me results (you do have to try the BBB first, though). ASUS is infamous for having bent CPU pins and refusing to honor a warranty for them because it's considered to be customer induced damage, even when it isn't.

This

(I didn't want to bury your post with mine)

 

[yvesj]

I would think that they would block you as a spammer.

never happen yet and have been doing it for a long time .
first they do not have time to block my email because all you is click reply paste and send .so in 2 to 3 minutes you have about 75 of reply send .
now if they do block you they will block the domain .
if you google it you will know what i mean by block some one .they just will not do it .

 

[AddRAM]

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