Solved W7-64bit Feb-2013 Updates; KB2799494 Failed, Error Code 80070057

[thekochs]

I have a HP DM4 W7-64Bit notebook PC. I'm a very techy person and keep the machine very clean. I run Avast for A/V protection, run MalwareBytes from time-to-time to check too and both are clean. The machine's use is 90% for MS Office....mostly Outlook....with some web surfing. I even use CCLeaner to keep the temp clutter out.

Yesterday MS released a bunch of updates and I have never had any issue installing before.
All ~14 updates installed except KB2799494.
MS13-017: Vulnerabilities in Windows kernel could allow elevation of privilege: February 12, 2013
It gave me error code 80070057....so I downloaded MSI and ran on PC....same error.
Download Security Update for Windows 7 for x64-based Systems (KB2799494) from Official Microsoft Download Center
I did some web surfing and not much out there on it.
update error code 80070057 - Microsoft Community
For the above I did run SFC / SCANNOW and came back OK.
I even found this link through another thread that had the error referenced and recalled on other machines in past that .NET Framework could be corrupted and cause issues. The KB does not seem to be associated but I tried the MSI FIXIT and also .NET repair steps.....no change....still fails.
Error codes

I do have Horzion RollBack RX on the machine but usually only keep a week of so of previous snapshots.
I also religiously image my HDD with Macrium Reflect.
I mention the RX install because I can set a restore point and try suggestions and return to prior state very easily.

So, I am at my wits end on where to even start.....please provide suggestions.
Your help is most appreciated.

Regards,
Eric

 

[Kaktussoft]

Try to install patch again

Make a copy of C:\Windows\Logs\CBS\CBS.log (otherwise you can't open it)
Post that file and C:\Windows\WindowsUpdate.log as well

Zip them to make it smaller

 

[NoelDP]

Please follow the http://www.sevenforums.com/windows-...4840-windows-update-posting-instructions.html and post the requested data

 

[thekochs]

Thx !!!

Here you go....thx.

Note, when I ran the FIXIT MSI it looks like it reset alot of things and cleared all my update history...oh well. I re-ran the update try and attached are the logs.

 

[NoelDP]

Please run the SFC and CheckSUR - and post the logs.
The CBS log currently has little data of use in it.

 

[thekochs]

Please run the SFC and CheckSUR - and post the logs.
The CBS log currently has little data of use in it.

Where is logs for SFC ?
What is CheckSUR ?

 

[NoelDP]

Please follow the Windows Update Posting Instructions

 

[thekochs]

I'll go ahead and run System Update Readiness Tool (SURT)
I ran SFC and came back with no errors.
Under Windows\CBS attached is log after SFC...I assume this is the one/location for it ?

 

[NoelDP]

There are no significant problems in the SFC scan - although it did do a fair amount of work in the 12 minutes it was running.

The CheckSUR results may show more.

 

[NoelDP]

Going back to your originalCBS.log, there are a lot of minor (and some major) errors present in it - almost all to do with registry problems.
Have you perhaps been using a registry cleaner of some kind??
I see also that System Restore is apparently disabled - is this deliberate?

 

[thekochs]

The CheckSUR results may show more.

So I downloaded this and did "install" and it is still running.
Is the "install" the running ?

 

[NoelDP]

Yep- it can take anywhere between 5 minutes and a couple of hours - just give it time

 

[thekochs]

Yep- it can take anywhere between 5 minutes and a couple of hours - just give it time

Done, where is log ?

 

[Kaktussoft]

Yep- it can take anywhere between 5 minutes and a couple of hours - just give it time

Done, where is log ?

%SYSTEMROOT%\Logs\CBS\CheckSUR.log
%SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log

Post both

 

[thekochs]

Yep- it can take anywhere between 5 minutes and a couple of hours - just give it time

Done, where is log ?

%SYSTEMROOT%\Logs\CBS\CheckSUR.log
%SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log

Post both

Here ya go....thx !!!!
The "install"/run ran for about 5 minutes.

 

[NoelDP]

They are also clear.

That means that we have a more subtle error.
Please run the following commands in an elevated Command Prompt, and post the results.

SC QC WinHttpAutoProxySvc
SC QUERYEX WinHttpAutoProxySvc
NET STOP WinHttpAutoProxySvc


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

 

[thekochs]

They are also clear.

That means that we have a more subtle error.
Please run the following commands in an elevated Command Prompt, and post the results.

SC QC WinHttpAutoProxySvc
SC QUERYEX WinHttpAutoProxySvc
NET STOP WinHttpAutoProxySvc


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>cd\
C:\>SC QC WinHttpAutoProxySvc
[SC] QueryServiceConfig SUCCESS
SERVICE_NAME: WinHttpAutoProxySvc
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 3 DEMAND_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\svchost.exe -k LocalService
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : WinHTTP Web Proxy Auto-Discovery Service
DEPENDENCIES : Dhcp
SERVICE_START_NAME : NT AUTHORITY\LocalService
C:\>SC QUERYEX WinHttpAutoProxySvc
SERVICE_NAME: WinHttpAutoProxySvc
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 1 STOPPED
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :
C:\>NET STOP WinHttpAutoProxySvc
The WinHTTP Web Proxy Auto-Discovery Service service is not started.
More help is available by typing NET HELPMSG 3521.

C:\>
C:\>

 

[NoelDP]

Hmm - that looks normal (one of the possible solutions was to ensure that the service is stopped, and then attempt installation)

Please try installing using the downloaded update, from a Clean Boot - it may get around any interferences.
How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8

 

[thekochs]

Hmm - that looks normal (one of the possible solutions was to ensure that the service is stopped, and then attempt installation)

Please try installing using the downloaded update, from a Clean Boot - it may get around any interferences.
How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8

How about a reboot and do F8 for safe mode and try to install from there ?

BTW...looks like one other person is fishing for an answer...different error code but same update.
http://social.technet.microsoft.com...l/thread/4be0e665-bc3c-43eb-a7b0-482e0d269288

 

[NoelDP]

The TrustedInstaller service cannot run in Safe Mode - so you can't install updates that way.

Their error code implies that there is another update pending which needs to complete prior to attempting to install this one - a very different situation.