Solved W7-64bit Feb-2013 Updates; KB2799494 Failed, Error Code 80070057

[NoelDP]

I only needed the one file - C:\Windows\System3\config\COMPONENTS - not all of them!
That's going to take me a while to digest (and a few drinks, probably!)
back tomorrow!

 

[thekochs]

I only needed the one file - C:\Windows\System3\config\COMPONENTS - not all of them!
That's going to take me a while to digest (and a few drinks, probably!)
back tomorrow!

Ahhhh.....I looked back and the COMPONENTS file is ~44MB.
I copied to my Desktop and here is download link to just that file.
https://www.yousendit.com/download/UW15cXlxbEo4aVBFdzhUQw

"and a few drinks, probably"
Cheers !!!!!!

 

[NoelDP]

OK - I think I've got it this time...

I've uploaded a file thkaa.zip to my SkyDrive at Noel's SkyDrive please download and save it.
Extract the contained COMPONENTS file to you desktop.

Now open Windows Explorer and navigate to the C:\Windows\System32\config folder

right-click on the COMPONENTS file there, and select Rename - rename it to COMPONENTS.OLD
now copy the COMPONENTS file you extracted into that folder (make sure that it appears there!)

Close Windows Explorer, and reboot

now run another SFC /SCANNOW and post the new CBS.log file

 

[thekochs]

OK - I think I've got it this time...

I've uploaded a file thkaa.zip to my SkyDrive at Noel's SkyDrive please download and save it.
Extract the contained COMPONENTS file to you desktop.

Now open Windows Explorer and navigate to the C:\Windows\System32\config folder

right-click on the COMPONENTS file there, and select Rename - rename it to COMPONENTS.OLD
now copy the COMPONENTS file you extracted into that folder (make sure that it appears there!)

Close Windows Explorer, and reboot

now run another SFC /SCANNOW and post the new CBS.log file

OK...........

First...had a friend that is fairly PC savy ask me if I had turned System Restore on.
I asked why and he said sometimes for security updates if it is off then the update does not like that fact. So, as you know from previous in the thread I have RollBack RX installed on my PC (many of them) and it disables System Restore during install. You can have it on but kind of pointless since the restore points are within a RX snapshot. So, for grins I turned on SR and tried to create a restore point.......failed....see attached PDF of the screenshot. Note, I checked Volume Shadow Copy in the SERVICES and while it is set to MANUAL it was started. I was able to CTRL-ALT-DEL out of the task and went back in and while it showed SR was ON, and I had allocated 10% of the HDD space to it, but no restor points.......I then tried the KB update.....failed, but with no error message. So, went ahead and turned SR off to try your suggestion/file.

I followed the instructions and after reboot I ran SFC....posted is CBS log.
I also tried the KB update.....failed....with same Error Code.

 

[NoelDP]

Interesting results - please run a new CheckSUR scan, and post the new CheckSUR log file

 

[thekochs]

Interesting results - please run a new CheckSUR scan, and post the new CheckSUR log file

Here you go...thx !
FYI, I tried doing the update after the SURT install/run and still failed....same error.

 

[NoelDP]

That's still clear.

Now please do a manual check for updates - and attempt to install just the oldest update showing.

 

[thekochs]

That's still clear.

Now please do a manual check for updates - and attempt to install just the oldest update showing.

I'm not sure I follow exactly..........I donwloaded the KB2799494 MSU onto my PC a week ago for the KB....note, MSU not EXE. Are you saying to run that KB MSU ?...check out the links to make sure.
KB2799494
MS13-017: Vulnerabilities in Windows kernel could allow elevation of privilege: February 12, 2013
MSU Download W7-64bit
Download Security Update for Windows 7 for x64-based Systems (KB2799494) from Official Microsoft Download Center

FYI, besides this KB the only other updates that are not installed on my machine are two BING items which I had previously hidden.....don't like BING.

 

[NoelDP]

re: BING - I've detested it ever since MS stole the name - the BING toolbar and Desktop are hidden on any system I deal with, also

Please try the install first from Windows Update - we need to check that everything is functioning properly.

 

[thekochs]

Please try the install first from Windows Update - we need to check that everything is functioning properly.

That's still clear.

Now please do a manual check for updates - and attempt to install just the oldest update showing.

I'm not sure I follow.......only updates I have are the online single KB thru the Control Panel>MS Updates or running the MSU for the KB I downloaded. I have run both just now and they both fail. Is there some other way to "manually" try ? I also do not follow the "install oldest update"......the only one I have is the KB2799494 (except for BING). Sorry for my dumb questions.

Thx.

 

[NoelDP]

That's OK - what error code did you get from the update this time??

 

[thekochs]

That's OK - what error code did you get from the update this time??

Same......

Also, I went ahead and went to this reset/fixit link.
Windows Update or Microsoft Update repeatedly offers the same update
First attachment is pic of where in the link I ran.
Second attachment is the results it showed after the Fixit.
Note, it did reset all my updates....when I went into Control Panel > MS Updates i showed I have never tried.....all history was gone.
So, ran the check updates.....got 3rd attachment.
Then I tried to install the update....4th attachment.

I'm going out for couple of hours to see my Son play baseball.....be back later.

Thaks for hanging in with me.....let me know what next.

Regards.

UPDATE:
Noticed when this ran it created a folder on my desktop called: Windows Update Troubleshooting Info. Attached is the zip file of that folder.....has a log that shows errors, etc.

 

[NoelDP]

I see you've been in the Answers forums as well.
Please send Susan Bradley an email as she requested - she doesn't work for MS but she does have a lot of inside contacts, and can get things done.
She may be able to get a proper MS techie to have a look at your machine and discover the problem.
(just in case you lost the thread - Getting an error code 80073712 while trying to install KB2799494. - Microsoft Community)

I'll ask her to take a look (she may look more kindly on it then )

 

[SusanBradley]

What he said. I really want to get to the bottom of this issue as it's concerning me that nothing is working. Email me at susan-at-msmvps.com and I'll get a support case set up. (change the -at- to @)

 

[NoelDP]

Thanks, Susan

 

[Layback Bear]

Welcome to our Forum Susan.
Happy computing.

 

[thekochs]

I see you've been in the Answers forums as well.
Please send Susan Bradley an email as she requested - she doesn't work for MS but she does have a lot of inside contacts, and can get things done.
She may be able to get a proper MS techie to have a look at your machine and discover the problem.

Done......any more ideas from your side ?....would like to keep trying.

My only thoughts on this are..........but TOO brute force IMHO.
1) Uninstall SP1 and re-install.
2) Do a in-place upgrade (repair).
If I did the above I would have to uninstall RollBack RX and image my machine.
The nice thing about RX is we can try some of you thoughts and I can rollback if needed easily.

 

[NoelDP]

Please just WAIT for MS to get back - whatever we do may destroy evidence in what appears to be a relatively common problem.

One thing you could do....

Download and run the TDSSKiller - http://support.kaspersky.com/5350 - and see what it has to say.
Some evidence shows that most causes of this type of problem are related to pre-existing rootkits.

 

[thekochs]

Please just WAIT for MS to get back - whatever we do may destroy evidence in what appears to be a relatively common problem.

One thing you could do....

Download and run the TDSSKiller - http://support.kaspersky.com/5350 - and see what it has to say.
Some evidence shows that most causes of this type of problem are related to pre-existing rootkits.

I am working with MS now......they took over my machine tonight for an hour and no luck yet. The tech is very nice but he ran thru alot of what you had me try. I gave him this link but think he needs to run thru the steps himself. He took some logs and we'll try again Monday night after he researches.

FYI....I ran TDSSKiller and also did a boot scan in Avast.
Attached are logs.
Think TDS are just unsigned files and look OK...I know most of them......see what you thinnk ?
Also, Avast boot scan found a trojan that it put in quarantine but had no effect....install still failed afterwards.

 

[NoelDP]

The Bitcoin Trojan is one I know nothing about - but I suspect that it's not a nasty one, from the limited searches I've done. It's almost certainly not the cause of your problem.

I can appreciate that the tech wants to redo what we've already covered - he will have much more data available to him than I do, and more appropriate detection mechanisms. Please ask him for some detailed analysis when you can - I'd be interested to see what comes up!