Solved Time to connect to Internet

[mangoh]

Agree that I did not uninstall drivers before installing new ones,will give it a go and then advise.

Okay no problem, make sure you get the right driver from the link provided a couple of posts ago.

 

[denwilliam]

Just finished reinstalling Atheros driver but still stuck in the mud.You have been very kind and helpful for which I am very grateful but I think the time has come for me to say that I should not impose on you further.I have sent a letter of complaint to Virgin and now await their reply and that will determine as to whether I stay with Virgin or look elsewhere for my broadband service.
Best Regards

 

[mangoh]

Just finished reinstalling Atheros driver but still stuck in the mud.You have been very kind and helpful for which I am very grateful but I think the time has come for me to say that I should not impose on you further.I have sent a letter of complaint to Virgin and now await their reply and that will determine as to whether I stay with Virgin or look elsewhere for my broadband service.
Best Regards

Thanks!

I did try and this one has gone over my head.

Whenever I have problems with my router, this video cheers me up



P.S. Don't do this with your SH lol.

On a serious note could you please let us know when this issue is resolved?

 

[denwilliam]

Well done,if I run out of golf balls I know what to use.When and if there is a solution I will let you know but I think the solution will be a new modem/router,
Best Regards

 

[mangoh]

Well done,if I run out of golf balls I know what to use.When and if there is a solution I will let you know but I think the solution will be a new modem/router,
Best Regards

haha

No problem

 

[mangoh]

Any update?

Forgot to mention but did you try the following:

Remove all 'wireless profiles' manually:
- Click Start > Control Panel > Network and Sharing Center > Manage Wireless Networks > Right click to remove all wireless networks listed (Windows will detect the effect networks automatically and will allow you to establish connectivity again; use the 'network security key' if using a secured connection)

P.S. I'm back to the SuperHub now as I had to send my ASUS RT-N66U router back as I believe it was faulty. After getting a refund I'm going to try to solve my broadband issues as well. Sick and tired as I pay for Virgin Media's 60Mb service and average less than 30Mb but the thing that makes me angry is like now for example I'm writing this message on my 3G (Three) phone connection as I can't get Wi-Fi signal in my bedroom, it's not even big just your standard 3 bedroom semi-detached house.

I think the SH delivers poor speed and signal so I'm going to ask around again. Earlier I recommended the ASUS RT-N66U router simply from the reviews I read but from personal experience it wasn't much better but that could be because I think it was faulty or perhaps the reviews were exaggerated?? But surely not... too many people fill it with praise?!

Back to square one, the shit SuperDud and no Wi-Fi in my bedroom, the room I use broadband most, ffs.

 

[denwilliam]

Thanks for your latest information.Obtained the e-mail address of Virgins ceo and now his team are supposed to be investigating the problem.If you are interested in forwarding your complaint the address is:[email protected] more customers that complain the more chance of some action being taken,at least we can live in hope.

 

[mangoh]

Thanks for your latest information.Obtained the e-mail address of Virgins ceo and now his team are supposed to be investigating the problem.If you are interested in forwarding your complaint the address is:[email protected] more customers that complain the more chance of some action being taken,at least we can live in hope.

Take it above post didn't work?

And

Thanks I'm complaining too.

 

[denwilliam]

To keep you in the picture thought I would let you know that today I had a telephone chat with a representive from the ceo office and the conclusion is that they have agreed to supply me foc one of the updated and improved SH's when they are ready to be released.Will now just have to wait and see what transpires.Best of luck with your endeavours.

 

[mangoh]

To keep you in the picture thought I would let you know that today I had a telephone chat with a representive from the ceo office and the conclusion is that they have agreed to supply me foc one of the updated and improved SH's when they are ready to be released.Will now just have to wait and see what transpires.Best of luck with your endeavours.

Nice!

Grr I asked a VM staff member and they said the new SH is just a lie and there is no such thing

 

[denwilliam]

That is an interesting piece of information you have given me and as soon as I have a bit of time to spare I will be giving a certain somebody a sound rollicking if I find he has been a lieing gitt.Will advise result.

 

[denwilliam]

Your information was spot on mangoh.The information I have just received confirms there is no hardware modification in the pipeline and as for any firmware there is no information as to when,whether or if any will be forthcoming.So back to the CEO team for me and will advise outcome.

 

[denwilliam]

As promised I have contacted the CEO office and spoken to a Adam Sharples who made the original promise to me of a modified superhub and after me telling him that you and I had been advised there was no modification to the superhub in the pipeline he reiterated his original promise that there was definitely a modified version in progress that would be released sometime this year.His explanation that some of Virgins employees were unaware of this was due to if there was a need to know.As this gentleman has given me his solemn promise on this issue I must accept his word.Trust and hope this helps to clarify the situation.

 

[mangoh]

I think VM staff know that there will be a new SH but have been told to not say anything as then people will ring up asking for further details.

Well I ordered this as the signal is dire for me...

http://amazon.co.uk/dp/B0055Y6PUA

I'll let you know if it makes a difference.

 

[denwilliam]

If your problem is weak signal strength due to computer distance from router the best solution I found when in a similar situation was one of those gadgets where you use the electrical mains system in your house to transfer the signal from your router to your computer,it also boosts the signal.I found it was fantastic in use and only discarded it when I moved the router to be adjacent to the computer.If you require further details will be happy to oblige.

 

[mangoh]

If your problem is weak signal strength due to computer distance from router the best solution I found when in a similar situation was one of those gadgets where you use the electrical mains system in your house to transfer the signal from your router to your computer,it also boosts the signal.I found it was fantastic in use and only discarded it when I moved the router to be adjacent to the computer.If you require further details will be happy to oblige.

Yep require further details

You got a link to item from Amazon UK?

 

[denwilliam]

The name of the item you need,and they are good,is Devolo dLan 200 AV Wireless N.Bought mine from PC World and it cost £89-99 in September of last year.You connect your router to one of the special plugs plugged into the mains socket and then plug the receiver into a mains socket near to wherever you have your computer.It works with both wireless or ethernet cable,your choice.Let me know how you fare.

 

[mangoh]

Thanks for the reply.
My budget is £120 so I might try the ASUS RT-N66U router again or use what you have suggested.

I take it back I believe the SH is to blame for your broadband issues.

Ffs just got off the phone from VM as my SuperHub isn't working. I've tried various devices, wired, wireless but they see the network name but won't connect.

The best they can do is send me another SH but it would take 3-5 working days. Meanwhile I have no Wi-Fi connection over the weekend. The reset button doesn't even work, the lights go purple on the SH indicating it is resetting but the settings stay the same. I asked if I could be given a different model instead of the SH but he said that they wouldn't work for the 60 megabyte (yes he said megabyte) service I have.

So I asked for a wireless N adapter but he said they stopped supplying them a few months back. The one thing they do good they have stopped (I already have one but thought I'd ask for second, brother's laptop). I then asked for a newer model of the SH to hear his reaction LOL to which he sniggered and said we only have the one I have available.

He tried to blame my laptop to which I replied none of my devices, laptop, computer or phone work.

It will be my second SH (might be third), I've lost count now.

Definitely adding this to my complaint to the CEO. Bad enough getting half the speed but even worse getting no service whatsoever.

Posted from 3G connection.

 

[mangoh]

Finally fixed the issue.

I've never had such a connection like this I actually have a good idea that would take 20 minutes max and should hopefully fix your issue.

Interested or cba anymore?

My connection is back and the best it has been in 2 years. It's still below par in terms of what you expect but that comes down to the SH.

 

[denwilliam]

It seems to be a standard reply to blame the customers equipment as they did this to me a few months ago until lo and behold they finally found the fault at their end.Have you tried connecting an ethernet cable from your computer to one of the SH ports,but not the one for modem mode.Have you opened your "Network and Sharing Centre"to make sure your SH is entered there.