Student in need of help ASAP!

[Hahncore]

Hey guys,

I installed a new hard drive and windows 7 and lost my drivers of course but after I installed my chipset and LAN drivers for my motherboard I still cannot get my pc to have internet connection.

Any suggestions? I have been trying to get my homework done all week and cannot figure this out :/

Motherboard- Asus M5A-88-V EVO
OS - windows 7 premium x64

 

[DocBrown]

Welcome Hahncore

How are you trying to connect to the internet ? Wired or wireless ? What make & model of Modem, router, etc. ?

 

[Hahncore]

Thank you DocBrown

I am wired trying to connect to the internet using a motorola surfboars sb5101 through comcast. I also have a netgear N600 but unplugged thatvand was wired in directly to my modem.

 

[DocBrown]

What does it say your network adapter is in Device Manager ?

Start :ar: Control Panel :ar: Device Manager
Click on little arrow (>) to the left of Network Adapters to expand & show what it is




Edit: Asus MB has
Realtek 8111E Lan Chipset

 

[Mark Phelps]

If this is a new motherboard, the MAC address of the LAN chip on the motherboard is going to be DIFFERENT than the MAC address you had before -- and despite what they tell you, Comcast DOES use MAC address filtering. You will need to contact their technical support folks, who then will change your account with them to use your new MAC address. After that, when you reboot and connect to Comcast, it should issue you an IP address and you will be able to access the internet again.

 

[derekimo]

Have you tried,

ipconfig /release

ipconfig /renew

From the command prompt?

 

[TheCyberMan]

Can you post an ipconfig /all for review please.

 

[Hahncore]

DocBrown - Realtek PCIe GBE Family Controller is listed under my network adapter

Mark Phelps - I have been using this motherboard for about 2 years now.

Derekimo - "An error occurred while releasing interface Local Area Connection : The RPC server is unavailable"



Here is a pic of my ipconfig/all, sorry if its a bad picture I had to use my tablet.

 

[TheCyberMan]

Please verify that all your Network Services are Started.
Click on Start, type services.msc then press enter.

• COM+ Event System (for WZC issues)
• Computer Browser is set to manual
• DHCP Client
• DNS Client
• Network Connections
• Network Location Awareness
• Remote Procedure Call (RPC)
• Server
• TCP/IP Netbios helper
• Wired Autoconfig is set to manual(wired ethernet connections only).
• Wireless Zero Configuration ( XP wireless configurations only)
• WLAN AutoConfig ( Vista/7 wireless configurations only)
• Workstation

Also Download the latest Ethernet adapter card drivers form the computer manufacturer's website if a branded computer or from the motherboard manufacturer's website if a custom build.

Also install all the drivers for your hardware not just chipset and Lan.

 

[benjy206]

From the cmd capture, it seems to be a dhcp issue (APIPA). Did you try ipconfig /release + ipconfig /renew?

 

[p1tcho0]

I alredy worked in ISP, who they use SB5101, Iknow this modem,
Did you hard reset RIGHTLY the modem to refresh the modem about MAC.

Are you able to go in 192.168.100.1 if yes try reset with the firmware

Good luck bro

 

[p1tcho0]

Normally you have gateway firmware for this modem

If you not able,

-Unplug the COAX cable
- Reboot the modem and you will be able to enter in modem,
Then if the hard reset didn't work try reset with firmware.

If you not able to enter in modem contact your isp

You wont able to browse if the modem doesnt recognize your NIC - MAC
Its the base of network.

Maybe RF trouble too !
Contact isp ! If the trouble is persistent

 

[p1tcho0]

DocBrown - Realtek PCIe GBE Family Controller is listed under my network adapter

Mark Phelps - I have been using this motherboard for about 2 years now.

Derekimo - "An error occurred while releasing interface Local Area Connection : The RPC server is unavailable"



Here is a pic of my ipconfig/all, sorry if its a bad picture I had to use my tablet.

After my procedure if you stuck in 169 maybe your cable is bad bro !