Solved Time to connect to Internet

[TheCyberMan]

Have you had any friends or relatives bring their laptops to your home and have they connected wirelessly and suffered the same problem that would point to the SH if that were the case?

 

[denwilliam]

Would not want to impose on friends and family.Maybe you could help with another matter if you are agreeable.The driver for my network adaptor is a Atheros AR5007EG dated 9/6/2009.Tried device manager but it just keeps telling me I have the latest driver yet on another forum I was given a web address that says there is a driver dated 10.0.0.221 that is dated 27/11/2012.The only fly in the ointment is that it also wants to download a load of junk.Any advice?.

 

[TheCyberMan]

Understand you do not want to impose on friends or relatives but without testing other computers to see if they have the same issue when connected to the SH then you cannot say it is definitely the SH at fault.

I was under the impression you had installed the latest drivers but follow the link below the first in the list is the 10.0.0.221 version of the driver and download the correct one either x86(32-bit) or x64(64-bit) whichever version of Windows 7 you have. It is a good idea to update the driver as the version you have is old.

Drivers for Atheros AR5007EG and Windows 7

 

[denwilliam]

When I go into device manager to check the network adapter I am told the 2009 driver is the updated one.Tried the web address you gave me and downloaded the zipped file but when I try to open it I receive the message "Zip is invalid,folder is empty".Where do I go from there?.

 

[TheCyberMan]

The files are there i just downloaded the zip file and opened it up and all files were there.

Try downloading winrar from the link below and install it and then open it up.
WinRAR archiver, a powerful tool to process RAR and ZIP files

 

[denwilliam]

Thank you but no thanks,it comes with too much baggage and I want to know why the zip is invalid.When I find the answer I will try that web address for the driver again.

 

[TheCyberMan]

Too much baggage please explain as the files in there are normal for that download?

With zip files you open up the zip and then click relevant option to extract files that is it nothing more simple.

Then click on setup file and driver will install.

 

[denwilliam]

My fault because I thought I had told you that I finally opened the zip only to be told that it was empty so it makes me wonder what the hell is going on.

 

[TheCyberMan]

Well the file is definitely not empty i dwonloadded it.

Any messages form your anit-virus or firewall when you downloaded the file?

Don't know why the zip showed invalid maybe a problem somewhere what zip program are you using just the inbuilt one in windows try installing winrar from link i gave you.

Then re-download the file and choose to open with winrar and see what happens.

 

[denwilliam]

Well I managed to finally download the driver file and also WinRAR so how do I now move the new driver to where it should be.You will no doubt gather that I am new to this and need a lot of help.

 

[mangoh]

I think Mangoh is doing the right thing in swapping routers but when you think of the money we customers are paying the least Virgin could do would be to send engineers out to set the SH's up and ensure they are working correctley.Just make sure you receive a receipt from the collection point

That's what I thought when I swapped
my router but now I have no service at all, it connects to the SH but I still have no internet. I've done the usual stuff but that had no success. In order to get an engineer out you need to really complain so they don't fob you off, we did exactly that and now we have an engineer coming around soon. I hope they ain't in a rush like all the last engineers we had. I sent my old router back and received a receipt, thanks. They did promise a reduction in my bill for the outages but let's see if they live up to that promise.

As a matter of curiosity Mangoh what model is your SH?,mine is a VMDG 480.Software version V2.37.01.Hardware 2.00.I suspect,but could be wrong,that my SH may be one of the trial ones in their development of the version due for release later this year.

Mine is the same as yours, same model, version, hardware etc.... In other words it isn't the new SH, it's still exactly the same piece of junk haha

 

[denwilliam]

Sorry to hear you have no internet connection. Have you tried putting the SH in modem mode and using an old router you may have or connecting by Ethernet cable. The last time I had an engineer visit he told me they are allowed 10 minutes per visit only, so it doesn't give the poor sods much time does it?.

 

[mangoh]

Sorry to hear you have no internet connection. Have you tried putting the SH in modem mode and using an old router you may have or connecting by Ethernet cable. The last time I had an engineer visit he told me they are allowed 10 minutes per visit only, so it doesn't give the poor sods much time does it?.

Got no other router so sadly that isn't an option

Tried ethernet cable but still no success.

10 minutes as well LOL

 

[denwilliam]

Make sure the buggers pay for lost time off the internet and all the hassle been subjected to.

 

[mangoh]

Make sure the buggers pay for lost time off the internet and all the hassle been subjected to.

I will not forget the promise they gave me.

 

[TheCyberMan]

First extract the files from the zip.

Right click INF file and click Install.

Go to start>control panel>right click Device manager and choose run as administrator:
Click Network adapters
Expand your wireless adapter card
Click on driver tab
Click update driver
Click browse my computer for software
Click let me pick from a list of device drivers on my computer
Click Atheros AR5007EG from the list
Click next to start installtion

 

[denwilliam]

Many thanks for those instructions which will be a great help and will keep for future reference.

 

[TheCyberMan]

No worries it may help with the issue you are having i would install the latest driver if i were you.

 

[denwilliam]

Did just that this morning thanks to your help I now have the latest driver dated 22/11/2012.Great work, thanks.

 

[TheCyberMan]

Is your issue now resolved for you?