Display Adapter - Can't Download

[cyclic]

It might help if you download and install the latest chipset driver\inf utility, there may be a problem with it.

 

[maranatha4u]

Yes, had already done all of this (several times). Answer to your first question: Received (another) error popup from the Dell site when I tried to download first unknown device - posted to you previously.

Your second recommendation also failed (several times) right from the Dell site again - the page showing the Dell Optiplex 760 as my tower. So, both suggestions here . . . history (but futile).

I DID do the update on the BIOS, and my system just rebooted. Perhaps that might help in doing further download attempts.

 

[maranatha4u]

It might help if you download and install the latest chipset driver\inf utility, there may be a problem with it.

Thank you; I'll give it a shot.

 

[maranatha4u]

Just did the chipset upgrade from the Dell site. Have the leave right now to do a few errands . . . be back a little later. Thank all of you for your help in this "project."

 

[VistaKing]

Heres the site for the bios alluded to by VistaKing :Welcome: Dell M1330 Latest Bios Update - A015

The BIOS download I gave him goes with the OPTIPLEX 760 which is the model he has . . The BIOS link you gave him goes for a Dell XPS M1330.

 

[maranatha4u]

So sorry for the wrong site. I did go back to see whether I did the same error for this PC; so I took the liberty of downloading the Optiplex 760 BIOS and the CHIPSET anew (for Windows 7, 64-bit from the Dell site). However, even after all these measures, I still receive an error popup, not allowing me to download the graphics driver (from the Dell site nor from the nvidia.com site). SOMETHING is preventing this download from happening, and it escapes me as to what it could be.

Attached are twp screenshots from my most recent attempt at this graphic download from the Dell site, as well as the log file from the attempt.

 

[VistaKing]

Lets run this little tool . Click the DOWNLOAD button and then click DOWNLOAD NOW


Download



Create a folder and extract the files to the created folder . Right click on the PCWIZARD icon and chose Run as administrator and upload an image of the Hardware listed .

 

[maranatha4u]

Here it is (attached).

 

[VistaKing]

maranarha4u

The log didn't help much . On your OPTIPLEX does it have a sticker on the front below or above the Windows sticker ?

 

[maranatha4u]

Yes, here it is.

 

[VistaKing]

That's on the side of the case . There should be a sticker on the front panel . Saying either nVidia or AMD its a square shape sticker .

 

[maranatha4u]

No, it just has the Intel Core Duo and the Windows 7 labels; nothing more.

 

[VistaKing]

I saw an image you posted of the device manager . Can you right click on the device with this :warn: symbol choose properties . Once the window comes up click on the Details tab . In the Details tab click the drop down under Property and choose Hardware Ids and take a PrntScrn of that and upload it .

 

[maranatha4u]

Ok, the path was Device Mgr > Display Adapter > Video Control (which I right-clicked and chose the Details tab). I saw no triangular exclamation point.

 

[VistaKing]

Do this for the Unknown device and under property choose hardware Ids in the Details tab

Added :

The Service Tag for your OPTIPLEX 760 doesn't have a driver for the NVIDIA GeForce 8400 GS

Try this download


Download





1.Click Download , to download the file.
2.When the File Download window appears, click Save (Windows XP
users will click Save) this program to disk and click OK. The Save In:
window appears.
3.From the Save In: field, click the down arrow then click to
select Desktop and click Save. The file will download to your desktop.
4.If the Download Complete window appears, click Close. The file
icon appears on your desktop.

Install

1.Double-click the new icon on the desktop labeled Intel_multi-device_A08_R296587.exe.
2.The Self-Extracting window appears and prompts you to extract or
unzip to C:\DELL\DRIVERS\R296587. Write down this path so the executable (I.e.
Setup.exe) file can be found later.
3.The Self-Extractor window appears.
4.Click OK.
5.After completing the file extraction, if the Self-Extractor
window is still open, close it.
6.Click the Start button and then click Run.
7.Type C:\DELL\DRIVERS\R296587 in the Open textbox and then click OK.
8.Follow the on-screen installation instructions.

 

[maranatha4u]

This is where I would always get the Error msg, as before. I unzipped the file, extracted it with the status bar filling quickly from left to right and then telling me that all files were successfully unzipped. When I click out of that box (telling me that they were successfully unzipped), immediately the error popup window appears:

 

[VistaKing]

We might have to remote into your computer if you don't mind. Can you download TeamViewer.


Download



Click on Download . Once its done downloading during installation keep everything default and PM me the USER ID and PASSWORD. Don't worry we could uninstall this software after we are done.

 

[maranatha4u]

Ok, I'll do the download right now . . . thank you . . .

 

[maranatha4u]

Here it is:

 

[VistaKing]

The graphic card is on the right hand side ( Its green with a clear fan on it ) What you're pointing to is your hard drives.