Solved Win 7 hangs on Welcome screen on Acer Netbook

[hasbriale]

Hi,

On Wednesday, I used my Acer Aspire One D270 Netbook for close to 5 hours with Internet and it ran fine.

I decided to turn it off during lunch and after 30 minutes it refused to log me back in..

Win 7 (ultimate 32 bit) hangs on Welcome screen, going around in circles.. Did hard reboot but didnt help..

I even received an error which did not even let me log on but I rebooted again and it went away..

Suprisingly the Netbook which is meant to run Win 7 has Windows Xp in C: drive. It didnt load there either..

Did some think back and suspected ESET Smart Security version 3.0 update which I did may be the problem, managed to get to safe mode and restarted. This time netbook loaded after a while at the Welcome screen, but was as slow as a snail. After over 1 hour of uninstall time I removed ESET Smart Security version 3.0.

Restarted netbook and the battery drained after 30-45 minutes while still Win 7 still hanged on Welcome screen..

What could be the problem? I have seen other threads but most are for PC.. This is a netbook , is that a problem? Any issue with hardware/OS/Memory or Graphics?

What else should I try out?

Thanks for any suggestions.. Please spare the sarcasm.. This is my only access to Internet.

 

[Kaktussoft]

So it can dual boot between winxp and win7, and winxp has problems as well? winxp worked before without issues?
With welcome screen you mean the win7 fireflies animation? It keeps animating all the time... but NEVER gets any further?

A netbook is just a small laptop.. so just a type of pc.

But you can enter safe mode without issues?

 

[Kaktussoft]

Hi,

On Wednesday, I used my Acer Aspire One D270 Netbook for close to 5 hours with Internet and it ran fine.

I decided to turn it off during lunch and after 30 minutes it refused to log me back in..

Win 7 (ultimate 32 bit) hangs on Welcome screen, going around in circles.. Did hard reboot but didnt help..

I even received an error which did not even let me log on but I rebooted again and it went away..

Suprisingly the Netbook which is meant to run Win 7 has Windows Xp in C: drive. It didnt load there either..

Did some think back and suspected ESET Smart Security version 3.0 update which I did may be the problem, managed to get to safe mode and restarted. This time netbook loaded after a while at the Welcome screen, but was as slow as a snail. After over 1 hour of uninstall time I removed ESET Smart Security version 3.0.

Restarted netbook and the battery drained after 30-45 minutes while still Win 7 still hanged on Welcome screen..

What could be the problem? I have seen other threads but most are for PC.. This is a netbook , is that a problem? Any issue with hardware/OS/Memory or Graphics?

What else should I try out?

Thanks for any suggestions.. Please spare the sarcasm.. This is my only access to Internet.

So you did install ESET smart security between last succesfull boot and before lunch? Try http://www.sevenforums.com/tutorials/700-system-restore.html

 

[Kaktussoft]

Try to uninstall ESET normally. Afterwards How do I manually uninstall my Windows ESET security product? - ESET Knowledgebase to remove all traces of the software.

 

[hasbriale]

Win 7 hangs on Welcome screen on Acer Netbook Reply to Thread

Okay..

I did go into Safe Mode on Win 7 but it too took a while to get there.

Win xp did not load at all after this incident, I can try again tonight..

I will try booting Win 7 normally.. and try booting Win Xp as well..

At best I can try eliminating, Software/Drivers and then check..

Worst fears can be hardware if the problem is both with XP and Win 7..

 

[hasbriale]

Try to uninstall ESET normally. Afterwards How do I manually uninstall my Windows ESET security product? - ESET Knowledgebase to remove all traces of the software.

ESET Uninstalled! Already..

 

[Kaktussoft]

Okay..
Win xp did not load at all after this incident, I can try again tonight..

Any errors?

 

[hasbriale]

I didnt see one but it simply rebooted .. must have given up...

I will try some troubleshooting in 2 hours from now...

 

[Kaktussoft]

Try to uninstall ESET normally. Afterwards How do I manually uninstall my Windows ESET security product? - ESET Knowledgebase to remove all traces of the software.

ESET Uninstalled! Already..

Install it totally!! Although I don't think ESET is the problem if you have a faulty winxp and win7. WinXP doesn't even have ESET update installed I assume.

Are winxp and win7 on same physical disk?

Is everything just running very slow, but doesn't give you any error message? In that case... is harddisk light flashing most of the time, or is the harddisk light off?

 

[hasbriale]

Humm. Win XP has ESET installed as well, but havent used XP lately except once during this incident..

XP and Win 7 are on the same disc.. My Netbook only has Power light.. No light for HDD.

Everything is so slowwwwwwwwwwwwwwww..............

 

[Kaktussoft]

Things common to winxp and win7 that can cause this:

• rootkit virus in master boot record.
• faulty disk

WDC Scorpio Blue WD3200BPVT-22JJ5T0 is your harddrive? To test the drive: WD Support / Downloads / SATA & SAS / WD Blue / SE / SE16 (SATA II)
QUICK TEST - performs SMART drive quick self-test to gather and verify the Data Lifeguard information contained on the drive.=>if it fails... give me the error code.
EXTENDED TEST - performs a Full Media Scan to detect bad sectors. Test may take several hours to complete depending on the size of the drive.
VIEW TEST RESULT - displays the latest test results.

Give me test results.

 

[hasbriale]

I did the following...

logged on in Safe mode..
Uninstalled softwares.. Graphics drivers, deleted files in % temp % and prefetch,
Disabled all startup items. Restarted netbook.

Ran Windows diagnostic. Selected Repair My Computer.

Ran Startup Repair and did Memory check..

Didnt get any results or error.. Still the same problem..
Took over an hour to load Win 7.. And when it did its still
Flat as a tack.. Slow... :*(

Restarted to check on xp.. Same thing..slow. Could get in, it restarted itself..

Sorry HDD is Toshiba MK3259GSXP 320 GB @ 5400 RPM

Worrying now.. HD issue?

 

[Kaktussoft]

safe mode is also very slow?
Do #11

 

[hasbriale]

safe mode is also very slow?
Do #11

Sure.. I will do that.. Thanks.

I came across another such issue and tried doing a WMI repair.. It didnt work.

Strange thing is I got identical errors in xp and Win 7 that said something do
do with kernel and message came from Eset..

In xp I got a message that Windows recovered after serious error.

I will run the drive test and from xp reload Win 7.. Hope it helps..
Will let you know the status tomorrow..

I really appreciate your help.

 

[hasbriale]

I ran the hdd test.

Main screen shows Smart Status as Pass.

Ran Quick test, it said it was incomplete, status code = 02, failure checkpoint = 00.
With red x and quick test as Fail. :-(

Result: test error code 03 and 06 - read smart attribute command error on drive or test incomplete.

 

[Kaktussoft]

I ran the hdd test.

Main screen shows Smart Status as Pass.

Ran Quick test, it said it was incomplete, status code = 02, failure checkpoint = 00.
With red x and quick test as Fail. :-(

Result: test error code 03 and 06 - read smart attribute command error on drive or test incomplete.

WD Support / Knowledge Base / Diagnostic Error Codes
0001 - 0008, 0015SMART ErrorSelf Monitoring, Analysis, and Reporting Technology (SMART) Error returned during SMART Status/Self Test Command. The drive is defective. Replace Drive

So disk is faulty and has to be replaced. Make backup as soon as possible! Harddisk is dying.
Maybe your harddisk still has waranty

 

[hasbriale]

Oh, dear.. But its in warranty..

Ok how long before it kicks the bucket.. Its been running
Slow and almost was on for a good 30 hours or more. I lost 2 days, no sleep..

I dont get it.. Its slow even in xp and 7 in safe mode..

Takes ages to load.. Once in every operation works but its freaking long to execute.

Never seen like this before.. I only had issue with a PC hdd before which had permanent bad sector.

I have to try a clean wipe of C & D drives and reinstall os.

Backup files? At this slow rate it will take a zillion years :-(

Glad its in warranty.. Will do a format and reload os.. Hope it works! :-(

 

[hasbriale]

Ok Just spoke with Acer, he says format and install Win 7.. If there is issue get bacj..

lol.. I knew that was coming..

Interestingly he quoted that hard drive too has 1 year warranty.. Fishy..
Desktop one is atleast 2 years.

I think to be safe from Acer point of view and raise alarm, i have to only install Win 7 on C and no dual boot..
Have to try this tonight. Will keep you posted.. Can you sent your email in PM please? Thanks Kaktussoft!

 

[Kaktussoft]

Ok Just spoke with Acer, he says format and install Win 7.. If there is issue get bacj..

lol.. I knew that was coming..

Interestingly he quoted that hard drive too has 1 year warranty.. Fishy..
Desktop one is atleast 2 years.

I think to be safe from Acer point of view and raise alarm, i have to only install Win 7 on C and no dual boot..
Have to try this tonight. Will keep you posted.. Can you sent your email in PM please? Thanks Kaktussoft!

Boot from some bootable rescur dvd for example macrium reflect http://www.sevenforums.com/tutorials/73828-imaging-free-macrium.html

If it backups very very slow.... it's a prove of a faulty internal disk (which is proved already). a win7 reinstall won't fix that! Backup as soon as possible... if possible!

Harddisk manufacturer gives more than 1 year waranty. If you replace disk and restore the (good) backup..... all is fine and working fast

 

[hasbriale]

I have to mention this after reading over a topic.

As I have XP the SATA mode is set to IDE (if not it won't load). IS that a problem?

I did this when installing XP through a flash drive. I now learn AHCI improves performance and is backward compatible...

Will Win 7 install using a Flash drive in AHCI mode?

I still don't rule out a rootkit or a messed up MBR..

I have downloaded the image you have hosted on Skydrive.

Thanks for reducing it to 175 mb.. I would not have tried if it was 1.7 GB..

Last resort is always Formating and installing Win 7 (Win XP is no longer in agenda for Netbook).

Quick Question.. How will I copy files using this recovery thingy? Can I load the iso on a flash drive (Netbooks got no DVD drive)..???