BSOD when browsing internet using Google Chrome [Minidumps included]

[KenXyro]

Hi everyone,
I've been facing alot of BSOD lately and it's beginning to piss me off. I have no idea what might be causing it apart from the RAM but here are the minidumps, I don't know what to do with them or how to read them so it will be great if someone could help with this. It happens mostly when more then 5 tabs are open in chrome but also they happen randomly like listening to music / watching movies etc.

 

[Arc]

The BSOD is caused by the Realtek network driver.

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffff980025c6140, 2, 1, fffff880066118e6}

*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys"]Rt64win7.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
Probably caused by : [URL="http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys"]Rt64win7.sys[/URL] ( Rt64win7+118e6 )

Followup: MachineOwner
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And the driver is very old.

fffff880`06600000 fffff880`06632000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: Rt64win7.sys
[COLOR=Red]    Image name: Rt64win7.sys
    Timestamp:        Thu Feb 26 14:34:13 2009[/COLOR] (49A65B0D)
    CheckSum:         000361A5
    ImageSize:        00032000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from Realtek . Take the Win7 and WinServer 2008 R2 Auto Installation Program (SID:1581786), dated 2013/5/22.

Let us know the results. If it continue to crash, next time post it following the Blue Screen of Death (BSOD) Posting Instructions.

 

[KenXyro]

Thanks for instructions. I updated the drivers and then I got a BSOD about 3-4 hours later(better than before).
Following the instructions on the other Thread here it is:

 

[Arc]

Now it is your ATI display driver.

fffff880`05bf8028  fffff880`04a366d3Unable to load image atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
[COLOR=Red]*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys[/COLOR]
 atikmdag+0x1ff6d3

And the driver is old.

fffff880`04837000 fffff880`053ea000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: atikmdag.sys
[COLOR=Red]    Image name: atikmdag.sys
    Timestamp:        Wed Jul 04 10:46:13 2012[/COLOR] (4FF3D19D)
    CheckSum:         00B618E2
    ImageSize:        00BB3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update your ATI/AMD display driver.
You can get it from the link in our forum, http://www.sevenforums.com/graphic-...alyst-video-driver-windows-7-a.html#post17671, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.

During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.

Also, the stop code is 0x1, which as far as I have experienced, occurs due to the third party antivirus programs.

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

[COLOR=Red]BugCheck 1,[/COLOR] {754d2e09, 0, 400, fffff88005bf8ca0}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

Followup: MachineOwner
---------

Zone Alarm is not widely used, but traced as offender many a times. Uninstall Zone Alarm using the tool listed here: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Let us know the results.

 

[KenXyro]

After following the above post I've got about 3-4 BSOD in last 2 days with the latest one being:

 

[Arc]

After following the above post I've got about 3-4 BSOD in last 2 days with the latest one being:

Can you post it following the Blue Screen of Death (BSOD) Posting Instructions? Some more data is needed to infer anything here.

 

[KenXyro]

Thanks for you help so far.
Here it is according to the instructions.

 

[Arc]

It appears that the display driver is not updated to the latest.

fffff880`04000000 fffff880`0405f000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: atikmpag.sys
[COLOR=Red]    Image name: atikmpag.sys
    Timestamp:        Sat Nov 17 01:09:13 2012 [/COLOR](50A69661)
    CheckSum:         00058D88
    ImageSize:        0005F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

So the chance of a display related BSOD continues there. And it is.

BugCheck D1, {fffff90002ecd540, b, 8, fffff90002ecd540}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiProcessIsrVSync+76 )

Followup: MachineOwner
---------

Moreover, I would suggest you go for a virus scan. Scan the system for possible virus infection with the following programs.

• Anti-rootkit utility TDSSKiller
• Windows Defender Offline

Most of the error events as per the event log is ....

Event[30803]:
Log Name: System
Source: atapi
Date: 2013-04-20T15:38:14.235
Event ID: 11
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: KenXyro-PC
Description:
The driver detected a controller error on \Device\Ide\IdePort0.

Either is is some hardware error or your backdated BIOS/chipset driver.

Change the cables connecting the HDD. Plug the HDD to another free slot on the motherboard. Also plan to update the BIOS.

BIOS Version/Date    Phoenix Technologies, LTD 6.00 PG, [COLOR=Red]02-Mar-2009[/COLOR]

Unfortunately I am not able to find a place to get official downloads for the motherboard. You may search as per the manufacturer's specifications.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Let us know the results.

 

[KenXyro]

I did updated the display drivers from ati website and the tool mentioned in the above post but looks like some of the drivers remained from previous. I didn't run driver sweeper.

Virus scan comes clean.
Ram diagnose from memtest shows no errors.

I don't know how to update BIOS.
Also, sometimes pc just restarts showing no BSOD even though "automatically restart" is uncheked. If the BSOD and restarts are cause of faulty hardware then which one is it so that I can replace? I'll try a different cable and slot of hard drive on motherboard.

 

[Arc]

Let us know the situation after replacing the cables and using another slot.

Also try to update the chipset driver.

From the previous analysis, the hardware element that may be suspected to be failing is the motherboard, but the final decision depends on the situation after changing these things.

 

[KenXyro]

I changed the sata wire + slot on motherboard where the hard drive is connected and haven't seen a restart or BSOD since last night.
I'll wait a day or two more and post back the result.
Thanks!

 

[Arc]

Now its a waiting game

Observe how it is working, let us know after a reasonable time, or at the next BSOD.

 

[KenXyro]

Today I got 1 BSOD, strange the Minidump folder was empty
I tried to install a game, and it gave me a BSOD in middle of it. Installation was at around 50%
What's more strange is that I tried installing it again thinking it would give me BSOD and I'll get the minidump but it just rebooted instead of giving a bsod. I am not able to install the game, it's rebooting in middle of it each time.
Could this be related to PSU? Like psu not able to give enough power to HDD so it turns off or gives a BSOD sometimes

 

[Arc]

It may be the PSU, or it may be the game itself. First you contract of the vendor of the game to make it sure that you are not doing anything wrong while installing it.

PSU is a suspect obviously. If you know that your PSU is of less capacity, replace it with a larger one.

 

[KenXyro]

I was installing Resident Evil when BSOD happened then later I tried installing Far Cry 3 and got BSOD again with no minidump so its not the game.

I have Zebronics 400W psu.
Corsair TX650 V2 to arrive tomorrow, I will try installing games tomorrow and see if it reboots or no and will post back.

 

[Arc]

650 watts are also not enough for the games. I would suggest for a bigger one.

Also, Have you noticed the BSOD? Can you tell us what was mentioned there? Any camera snap possible?
Or it is a restart only?

EDIT: May it be due to the free space in C?

Drive    C:
Size    30.98 GB (33,262,997,504 bytes)
Free Space    13.80 GB (14,819,622,912 bytes)

I am asking for some other eyes to have a look.

 

[KenXyro]

Corsair TX650 has 52A @ 12V rail and is one of the top gaming psu's so it will be fine even if go gtx 680 SLI

The BSOD appears and disappears immediately because it restarts as soon as the BSOD shows up. Sometime it's just restart or maybe it's so quick that I am not able to notice the BSOD.
I don't have anything else on C: drive. 13gb stays free and never comes down to even 10.

We'll see how it goes after the psu arrives tonight.

 

[KenXyro]

I got the minidump this time.
Restart problem is solved, it was the psu +12V yellow wire problem.
Here is the BSOD I got today

 

[Arc]

It is the display driver that is crashing.

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*                        Bugcheck Analysis                                    *
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*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050031, 6f8, fffff8800483622c}

*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=atikmpag.sys"]atikmdag.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=atikmpag.sys"]atikmdag.sys[/URL]
Probably caused by : [URL="http://www.carrona.org/drivers/driver.php?id=atikmpag.sys"]atikmdag.sys [/URL]( atikmdag+1d22c )

Followup: MachineOwner
---------

And there is a scope to update the driver.

fffff880`04819000 fffff880`053cc000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: atikmdag.sys
[COLOR=Red]    Image name: atikmdag.sys
    Timestamp:        Sat Nov 17 01:48:02 2012[/COLOR] (50A69F7A)
    CheckSum:         00B65E3C
    ImageSize:        00BB3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

I suggested you two times earlier. But probably you are facing difficulty?

Download the latest WHQL version from http://www.sevenforums.com/graphic-...alyst-video-driver-windows-7-a.html#post17671. Save it on your desktop. Also download driver sweeper from this link: Drivers - Clean Left over Files after Uninstalling

Now disconnect internet. Go to Control Panel > Programs and Features. Uninstall everything relating to AMD/ATI display driver there, including Catalyst Control Center. (If you are using AMD Chipset, dont uninstall any chipset element).

When uninstalled, Restart. At restart, it may or may not installed a graphics driver automatically. Whatever, not any difference.

Now follow Drivers - Clean Left over Files after Uninstalling , remove all leftover items of the display driver. If the program prompts for a version update, dont accept it.
Install the downloaded driver. During installation, dont install CCC, install the display driver only.

Let us know the results.

 

[NoelDP]

The installation is counterfeit.

An OEM_SLP Key on a motherboard built before Win7 was released just isn't possible.


Reformat and reinstall with legitimate media and Key are required.