BSOD - In need of some assistance please.

[Sienna Love]

Hello, I've been having alot of problems with my PC and as of 2 days ago it started to Blue screen alot while I was in the middle of watching Netflix.

I'm not entirely sure what's going on with it, but it's gotten to the point of where I can't boot safe mode because it starts then stops at classpnp.sys then reboots. Another thing I've noticed is that I can't even get windows to start, it shows up Windows is starting then the screen turns black I hear a beep and it reboots goes through everything until I'm back at the Launch Startup repair & Start Windows Normally.

So really, my problems are as they follow.

1: Cannot boot into Safe Mode (Stops at Classpnp.sys before rebooting)

2: Cannot launch startup repair (Windows is loading files, then blue screens.)

3: Trying to Launch Windows Normally (Starting Windows; black screens I hear a beep and it reboots)

BSOD Messages I've gotten:

Memory_Management *0x0000001A* (While trying to launch Start windows Normally)

STOP: *0x0000007E* (0xFFFFFFFFC0000005) [While Trying to launch Startup Repair]

Bad_Pool_Header *0x00000019, 0x00000000003*

I really hope this was informative enough, hoping it's not something serious everytime I try to start windows normally or anything it just reboots. I can't access the command prompt or anything since I can't even get into the startup screen to login.

I also have Windows 7 64 Bit

 

[VistaKing]

Hi Sienna Love and welcome to SevenForums

Run a memory test . Link to tool and instructions below

:ar: http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Upload the dmp files . Link and instructions below

:ar: http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

Read the dmp file tutorial fully

 

[Sienna Love]

Hi Sienna Love and welcome to SevenForums

Run a memory test . Link to tool and instructions below

:ar: http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Upload the dmp files . Link and instructions below

:ar: http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

Read the dmp file tutorial fully

I will work on both of these things, then update the thread when I have them. Only question I have is, would it even be possible to get the dmp file if I can't even get to my login screen to sign into my profile?

 

[VistaKing]

Yes but you will need a USB flash drive .

 

[Sienna Love]

Yes but you will need a USB flash drive .

Alright, I have one of those. Would it tell me how to do it via the Tut you linked me?

 

[VistaKing]

No it will not .

To grab the dmp files . While the PC is booting up tap on the F8 key on your keyboard . It should then come up to the Advanced Boot Options . Choose Repair Your Computer

Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.

:ar: On the System Recovery Options menu you will get the following options:
Startup Repair

System Restore

Windows Complete PC Restore

Windows Memory Diagnostic Tool

Command Prompt

Select Command Prompt

Inside the command prompt type

notepad.exe

press <ENTER>

When the notepad window opens up . Click on File then Open then navigate to C:\Windows\Minidumps . Then hold down the Control key and click on all of the dmp files inside the folder . Click on Edit then choose Copy or press Ctrl and C . Then go back to Computer . Locate your flash drive right click on it and choose Paste . It then should copy over the dmp files to the USB Flash Drive .

 

[Sienna Love]

No it will not .

To grab the dmp files . While the PC is booting up tap on the F8 key on your keyboard . It should then come up to the Advanced Boot Options . Choose Repair Your Computer

Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.

:ar: On the System Recovery Options menu you will get the following options:
Startup Repair

System Restore

Windows Complete PC Restore

Windows Memory Diagnostic Tool

Command Prompt

Select Command Prompt

Inside the command prompt type

notepad.exe

press <ENTER>

When the notepad window opens up . Click on File then Open then navigate to C:\Windows\Minidumps . Then hold down the Control key and click on all of the dmp files inside the folder . Click on Edit then choose Copy or press Ctrl and C . Then go back to Computer . Locate your flash drive right click on it and choose Paste . It then should copy over the dmp files to the USB Flash Drive .

I just attempted to do what you said, I hit F8 and entered on Repair Your Computer. Upon doing so it said Windows is Loading files then a blue screen comes up and it says.

Technical Information:

*** Stop: 0x0000007E (0xFFFFFFFFC0000005, xFFFFF8000C1C1F8C, 0xFFFFF880027B4828, 0XFFFFF880027B4080)

 

[VistaKing]

Lets run a memory test first and worry about the dmp files later .

 

[Sienna Love]

Lets run a memory test first and worry about the dmp files later .

Okay, I'll go check the link for memory test you sent me & put it on a flash and run it. Then report back with what it says.

 

[VistaKing]

Before we do that let's check something

   Warning

You will need a USB FLASH DRIVE

   Tip

Download the Tool from a working PC

Download Farbar Recovery Scan Tool


64-Bit Version OS :ar: Farbar Recovery Scan Tool x64

Save the FRST64.exe to your flash drive

Plug the flash drive into the non working PC.

Enter System Recovery Options.

:ar: To enter System Recovery Options from the Advanced Boot Options:
Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.

:ar: To enter System Recovery Options by using Windows installation disc:
Insert the installation disc.
Restart your computer.
If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
Click Repair your computer.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account and click Next.

:ar: On the System Recovery Options menu you will get the following options:
Startup Repair

System Restore

Windows Complete PC Restore

Windows Memory Diagnostic Tool

Command Prompt

Select Command Prompt

In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter

   Note

Replace letter e with the drive letter of your flash drive.

   Tip

Type the commands below to see what your letter is for the USB drive and press ENTER after each command

Diskpart
List volume

The tool will start to run.
When the tool opens click Yes to disclaimer.
Press Scan button.
FRST will let you know when the scan is complete and has written the FRST.txt to file
Please copy and paste both logs in your reply.(FRST.txt and Addition.txt)

 

[Sienna Love]

Before we do that let's check something

   Warning

You will need a USB FLASH DRIVE

   Tip

Download the Tool from a working PC

Download Farbar Recovery Scan Tool


64-Bit Version OS :ar: Farbar Recovery Scan Tool x64

Save the FRST64.exe to your flash drive

Plug the flash drive into the non working PC.

Enter System Recovery Options.

:ar: To enter System Recovery Options from the Advanced Boot Options:
Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.

:ar: To enter System Recovery Options by using Windows installation disc:
Insert the installation disc.
Restart your computer.
If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
Click Repair your computer.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account and click Next.

:ar: On the System Recovery Options menu you will get the following options:
Startup Repair

System Restore

Windows Complete PC Restore

Windows Memory Diagnostic Tool

Command Prompt

Select Command Prompt

In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter

   Note

Replace letter e with the drive letter of your flash drive.

   Tip

Type the commands below to see what your letter is for the USB drive and press ENTER after each command

Diskpart
List volume

The tool will start to run.
When the tool opens click Yes to disclaimer.
Press Scan button.
FRST will let you know when the scan is complete and has written the FRST.txt to file
Please copy and paste both logs in your reply.(FRST.txt and Addition.txt)

I see Repair your Computer, whenever I click on it it shows Windows Is Loading Files, once it fills the Loading bar my screen goes black then a BSOD pops up. Like earlier with the 0x7E

 

[VistaKing]

Do you have a Windows 7 disc ?

   Note

Not going to reinstall Windows

 

[Sienna Love]

Do you have a Windows 7 disc ?

   Note

Not going to reinstall Windows

Sadly no, my computer when purchased did not come with a CD for it. :/

 

[VistaKing]

The computer you're using right now do you know what version it is ? Is it 64-bit or 32-bit Windows 7

To check :

Click the rb: button and right-click Computer .Select Properties .Look for System Type: which will say 32-bit Operating System or 64-bit Operating System

 

[Sienna Love]

The computer you're using right now do you know what version it is ? Is it 64-bit or 32-bit Windows 7

To check :

Click the rb: button and right-click Computer .Select Properties .Look for System Type: which will say 32-bit Operating System or 64-bit Operating System

This computer I'm using right now is a 32-Bit OS. Windows 7, where my desktop is 64 bit.

 

[VistaKing]

Ok that will not work . I was going to see if we could create a Repair Disc

Click on the link below to download a Legit Windows 7 SP1 Ultimate x64-Bit

:ar: http://msft.digitalrivercontent.net/win/X17-59465.iso

   Note

This will take a while

 

[Sienna Love]

Ok that will not work . I was going to see if we could create a Repair Disc

Click on the link below to download a Legit Windows 7 SP1 Ultimate x64-Bit

:ar: http://msft.digitalrivercontent.net/win/X17-59465.iso

   Note

This will take a while

Alright, I'll let this download.

I did yesterday try this one ISO of Windows it's like X17-58997. Said windows was loading files then, it would reboot or blue screen, can't remember. I still have that file though, it's on my other flash drive.

 

[VistaKing]

Should take 1-2 hrs to complete download

Use the tool below to turn the .iso file to a bootable USB Flash Drive

Click on the Download button :ar:
Download



Use Part 2 in this tutorial

:ar: http://www.sevenforums.com/tutorials/31541-windows-7-usb-dvd-download-tool.html


X17-58997 :ar: is for Windows 7 Home Premium SP1 x64-Bit

 

[Sienna Love]

Should take 1-2 hrs to complete download

Use the tool below to turn the .iso file to a bootable USB Flash Drive

Click on the Download button :ar:
Download



Use Part 2 in this tutorial

:ar: http://www.sevenforums.com/tutorials/31541-windows-7-usb-dvd-download-tool.html


X17-58997 :ar: is for Windows 7 Home Premium SP1 x64-Bit

Ohhh, okay. I have another 4 hours left on this download. Thanks for all the help so far Hoping I can fix this desktop as I need it for school work.

 

[VistaKing]

Hopefully we could get it fixed .