Solved BSOD playing CS:GO, error 0x00000124

[giggsyy]

Hi guys, I'm getting random BSODs everytime I play CS:GO. Could you help me find out what is the problem? Attach the memory dump files. From bluescreenviewer it seems to be error 124 but no idea which driver or hardware is causing this. Please help. Read from http://social.technet.microsoft.com/wiki/contents/articles/6302.windows-bugcheck-analysis.aspx that it has something to do with my PCI Express device? Could it be my graphics card? Thank you!

 

[Pauly]

You are running without SP1 installed and hardly any windows updates installed is there a reason for this ? is your copy of windows genuine ?

 

[giggsyy]

Damn, tot updateing was done auto. Will update to sp1. Anyway, any other possible reasons this could happen?

 

[giggsyy]

Finally done the bugcheck analysis. any idea what could be causing this problem?

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa80046d8028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000fe000000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000070014a, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR: 0x124_GenuineIntel

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: plugin-contain

CURRENT_IRQL: f

STACK_TEXT:
fffff880`0391bb58 fffff800`0400a903 : 00000000`00000124 00000000`00000000 fffffa80`046d8028 00000000`fe000000 : nt!KeBugCheckEx
fffff880`0391bb60 fffff800`03ba1513 : 00000000`00000001 fffffa80`0455cbf0 00000000`00000000 fffffa80`0455cc40 : hal!HalBugCheckSystem+0x1e3
fffff880`0391bba0 fffff800`0400a5c8 : 00000000`00000728 fffffa80`0455cbf0 fffff880`0391bf30 fffff880`0391bf00 : nt!WheaReportHwError+0x263
fffff880`0391bc00 fffff800`04009f1a : fffffa80`0455cbf0 fffff880`0391bf30 fffffa80`0455cbf0 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`0391bd50 fffff800`04009dd5 : 00000000`00000008 00000000`00000001 fffff880`0391bfb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`0391bd90 fffff800`03ffde88 : 00000000`00000000 00000000`003f800c 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff880`0391bdc0 fffff800`03a8b7ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`0391bdf0 fffff800`03a8b613 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`0391bf30 00000000`51b636ff : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
00000000`03bcf460 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x51b636ff


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: hardware

IMAGE_NAME: hardware

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_CACHE

BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_CACHE

Followup: MachineOwner

 

[Pauly]

http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html

 

[giggsyy]

Hi guys, I installed Windows 8 pro on my computer but still getting this error. Could this be a hardware graphic card fault? Please help!

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa800bdee028, fe000000, 400152}

Probably caused by : hardware

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800bdee028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000fe000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000400152, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR: 0x124_GenuineIntel

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: csgo.exe

CURRENT_IRQL: f

STACK_TEXT:
fffff801`f412ba28 fffff801`f423f93d : 00000000`00000124 00000000`00000000 fffffa80`0bdee028 00000000`fe000000 : nt!KeBugCheckEx
fffff801`f412ba30 fffff801`f43deca9 : 00000000`00000001 fffffa80`0ba74550 00000000`00000000 fffffa80`0bdee028 : hal!HalBugCheckSystem+0xf9
fffff801`f412ba70 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!WheaReportHwError+0x249


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: hardware

IMAGE_NAME: hardware

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_CACHE

BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_CACHE

Followup: MachineOwner

 

[x BlueRobot]

[COLOR="Red"]BugCheck 124[/COLOR], {[COLOR="Blue"]0[/COLOR], [COLOR="SeaGreen"]fffffa800bdee028[/COLOR], fe000000, 400152}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for [COLOR="Red"]nvlddmkm.sys[/COLOR]
Probably caused by : GenuineIntel

Usual causes:  Hardware, Incompatibility, May be driver corruption

Okay, your nVidia graphics card driver seems to be the most updated version:

0: kd> [COLOR="SeaGreen"]lmvm nvlddmkm[/COLOR]
start             end                 module name
fffff880`05868000 fffff880`06349000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        [COLOR="red"]Sun May 12 20:09:45 2013[/COLOR] (518FE8F9)
    CheckSum:         00AB6DED
    ImageSize:        00AE1000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa800bdee138
Section       @ fffffa800bdee2c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : [COLOR="red"]Fatal[/COLOR]

Error         : [COLOR="Red"]ICACHEL2_IRD_ERR (Proc 0 Bank 6)[/COLOR]
  Status      : 0xfe00000000400152
  Address     : 0x000000031eb2afc0
  Misc.       : 0x00000000020f0401

The first parameter or argument has the value of 0x0, which is a Machine Check Exception, which means the CPU has detected a hardware problem and the address points to a processor error because the CPU has found one, so it could be a different form of hardware which is causing the issue.

The nVidia graphics driver was blamed, therefore the first step would be to complete a graphics card stress test.

• http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

   Warning

Read all the steps within the hardware test tutorials very carefully, as stress tests is designed run components to their maximum capacity, in order to point out failing or faulty hardware components

Use the following program to monitor your hardware temperatures during the stress test:

• GPU-Z Video card GPU Information Utility

Have you installed the correct Windows 8 graphics driver?

What are these programs?

Start Menu\Programs\迅雷软件
Start Menu\Programs\迅雷软件\迅雷7
Start Menu\Programs\ѸÀ×Èí¼þ\ѸÀ×7
Start Menu\Programs\ѸÀ×Èí¼þ

Update BIOS:

Alienware A11, [COLOR="red"]22/10/2009[/COLOR]

A BIOS update usually resolves any hardware incompatibility issues, the below information should help you identify the model of your computer/motherboard to update the BIOS.

Motherboard Information -

0: kd> [COLOR="SeaGreen"]!sysinfo machineid[/COLOR]
Machine ID Information [From Smbios 2.5, DMIVersion 0, Size=990]
BiosMajorRelease = 8
BiosMinorRelease = 15
BiosVendor = Alienware
BiosVersion = A11
BiosReleaseDate = 10/22/2009
SystemManufacturer = [COLOR="red"]Alienware[/COLOR]
SystemProductName = [COLOR="red"]Area 51[/COLOR]
SystemFamily = 0
SystemVersion = 00
SystemSKU = 0
BaseBoardManufacturer = [COLOR="red"]Alienware[/COLOR]
BaseBoardProduct = [COLOR="red"]0J560M[/COLOR]
BaseBoardVersion = [COLOR="red"]A00[/COLOR]

Please stop overclocking, this can cause many stability and overheating issues, enable optimized defaults in your BIOS.

0: kd> [COLOR="seagreen"]!sysinfo cpuspeed[/COLOR]
CPUID:        "Intel(R) Core(TM) i7 CPU         960  @ 3.20GHz"
MaxSpeed:     [COLOR="red"]3200[/COLOR]
CurrentSpeed: [COLOR="Red"]3208[/COLOR]

 

[giggsyy]

Thank you for the help BlueRobot..for the video card stress test, i need to do the burn in test and wait until it stops? not sure how it works..can you explain? For alienware BIOS I think it is the latest version? A11? because I cant find any version later than this for my pc. I have set optimal defaults for my CPU. didnt even know it was overclocking and I didnt set it that way...have also done a preboot diagnostic test and found a faulty ram which failed the memory integrity test but still seeing this 0x124 error. so should not be the cause of the blue screen...anything else I missed out other than the graphic card stress test?

 

[Pauly]

Have you removed the faulty RAM stick ?
Try running memtest on the ram to see if there are any errors
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

 

[x BlueRobot]

Thank you for the help BlueRobot..for the video card stress test, i need to do the burn in test and wait until it stops? not sure how it works..can you explain? For alienware BIOS I think it is the latest version? A11? because I cant find any version later than this for my pc. I have set optimal defaults for my CPU. didnt even know it was overclocking and I didnt set it that way...have also done a preboot diagnostic test and found a faulty ram which failed the memory integrity test but still seeing this 0x124 error. so should not be the cause of the blue screen...anything else I missed out other than the graphic card stress test?

For the graphics card test, you will need to keep a eye on the temperatures, immediately stop the test when it reaches 80*C, and look for any screen distortions or artifacts.

Have you removed the faulty RAM stick?

 

[giggsyy]

I've run the burn in test and no screen distortions. I ran it up till 90 degrees but didnt have any BSODs. yeah, ive removed the faulty RAM already but still having BSODs..now even when im not playing games the error 0x124 is coming out...was converting some file format from mkv to dvd player VOB format..and multitasking. I ran driver verifier previously and it caused the same 0x124 BSODs..could it be a driver issue or I'm suspecting its the CPU now..since memory and GPU seems ok...should I use CPU-Z and Intel burn test to check my CPU? How do I determine if its the CPU fault? Thanks a bunch guys...im hoping after a few more tests I can really find out what is the problem with my comp

 

[giggsyy]

Have not run RAM - Test with Memtest86+ though..should i do it for the remaining good RAMs which passed the preboot assessment?

 

[x BlueRobot]

Run the Memtest for the remaining RAM sticks just to make sure that the RAM isn't the issue, failing RAM can cause many software problems too, which may be a reason for the Stop 0x124's from Driver Verifier.

 

[giggsyy]

Hi BlueRobot, I've done the memory test on the remaining 2 RAM sticks but no issues. Have not tried on the supposedly faulty one though. I've noticed that my CPU temperature is exceeding the maximum allowable temperature (T case specification) for my processor i7-960 which is 67.9degrees. At idle stage it is having an average of 60 degrees and when I play games, it will increase until nearly 80 degrees. Is this normal? How can I force it to run under the maximum allowable temperature? Could this be the one causing my BSODs?

 

[x BlueRobot]

It seems you have a overheating issue, which can contribute to a Stop 0x124, please check inside the case for any accumulation of dust, check any the fans and heatsinks. Ensure all the fans are working adequately.

 

[giggsyy]

x BlueRobot thank you so much for your help..I think i just might have figured the cause of this BSOD 0x124. My CPU is overheating...I changed to a new CPU fan cooler master hyper 212X and increased my fan speed into my case and voila! seems no more BSOD after 2 times gaming with CS for around 10 hours accumulated...There was one instance where the graphic freezed but it wasnt a BSOD. Figured it must be something else..but never happened again. Anyway thank you for your efforts and help!

Thanks to Pauly too for your help
http://www.sevenforums.com/members/x-bluerobot.html

 

[x BlueRobot]

Glad to help, and glad your issue has been solved