Password won't work for log-in after Driver crashes

[Kachie]

I have a Dell Desktop and I've been getting AMD driver failed moments every now and then. Today it happened more frequently so I booted into safemode at the suggestion of a friend, and it wouldn't let me log in.
Now, no matter what mode I am in, it says my password is incorrect. I have had the same one since I purchased the computer and I'm spelling it correctly. I also don't have a guest account, so it's one or nothing. I don't know what to do!

 

[SandeepP]

I have a Dell Desktop and I've been getting AMD driver failed moments every now and then. Today it happened more frequently so I booted into safemode at the suggestion of a friend, and it wouldn't let me log in.
Now, no matter what mode I am in, it says my password is incorrect. I have had the same one since I purchased the computer and I'm spelling it correctly. I also don't have a guest account, so it's one or nothing. I don't know what to do!

Hi Kachie,

Welcome to Seven forums.

Please let us know the model number of the video card installed on the system as you would need to re-install the video driver to resolve this issue.

Kindly update your system specs here and if you need help in finding specifications for your system you can check this link:

http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

If you are unable to access the system in normal mode or safe mode then you can reset the password following below tutorial:

http://www.sevenforums.com/tutorials/85657-password-reset.html

Keep us posted with the results so we can advise you further.

 

[Kachie]

Thank you for your help and patience. I was able to get into my computer. So I know now that I have a AMD RADEON HD 6450.

The rest of my specs are filled out to the best of my knowledge.

 

[SandeepP]

Thank you for your help and patience. I was able to get into my computer. So I know now that I have a AMD RADEON HD 6450.

The rest of my specs are filled out to the best of my knowledge.

Hi Kachie,

Thanks for providing us this information. Please check the link below for removing the AMD video card drivers from your system:

AMD Catalyst Un-install Utility

Once removed then restart the system and do fresh re-install from the link below:

AMD Catalyst

Keep us posted with the results so we can advise you further.

 

[Kachie]

I was able to uninstall just fine, but the link to install did not work. However, I used this link instead AMD Catalyst with no problems. Consider this solved and thank you very much!

 

[SandeepP]

I was able to uninstall just fine, but the link to install did not work. However, I used this link instead AMD Catalyst with no problems. Consider this solved and thank you very much!

Hi Kachie,

Its great to hear that issue with the system has been resolved to your satisfaction. Thanks for sharing the link with us as I am sure it would help many other users.

If you have any queries in future feel free to contacts us.