Brand new Laptop with multiple BSOD

[Mark65]

Hi Everyone
Apologies for first post being a cry for help, I have just bought a New Samsung Series 7 Gamer and am having a lot of BSOD 4 so far today, my desktops have never given me a problem but this is my first laptop, is possible for someone to help me fix these problems?, I have attached a rar file with the mini dumps in it and would greatly appreciate any advice you could give.
Thanks
Mark

 

[pebbly]

Hi Mark65, Welcome to the forums You will get excellent help here from our BSOD team to diagnose the problems you are having But I personnally think you should contact your retailer has this is a brand new laptop and you should not be experiencing BSODs
If you do not want to go down that route stay on the forums and 1of the experts will be along soon

 

[Mark65]

Hi
I would sooner fix it as I got this £1400 laptop from Tesco for well under £500 ( mispriced I think), so would rather keep it lol, I don't get many bargains.
Thanks

 

[pebbly]

Hi
I would sooner fix it as I got this £1400 laptop from Tesco for well under £500 ( mispriced I think), so would rather keep it lol, I don't get many bargains.
Thanks

OK Mark , Stay with us help will be along soon

 

[koolkat77]

Please 'Grab all' and upload a new zip:

Blue Screen of Death Posting Instructions​

 

[Mark65]

Hi koolkat77,
Thank you for your help , I have done as you asked and have attached the file.
Mark

 

[Mark65]

Hi koolkat77,
Thank you for your help , I have done as you asked and have attached the file.
Mark

 

[koolkat77]

Kaspersky is a frequent cause of BSOD's. Please remove it.

Replace with Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:

Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Microsoft Security Essentials - Microsoft Windows

Malwarebytes Free​

• :info: Do not start the trial version of MalwareBytes
  
  

You may also take a look at:

Good & Free System Security Combination​

Reduce items at start up:

Performing a Clean Startup in Windows 7

Add, or Remove Startup Programs in Windows 7
​

Your Antivirus software is basically whats just needed there.

Use the System File Checker tool and Run Disk Check:

Repair Windows 7 System Files with System File Checker

Run Disk Check in Windows 7 for Bad Sectors & Errors​

Upload a screenshot using:

CrystalDiskInfo​

:tip: For how to upload a screenshot or file, read here

Test your Hard Drive by running:

Hard Drive Diagnostic Procedure​

-----------------------------------------------------
Be careful before you test your RAM as this could void your warranty. If that;s the case, I would advise what Pebbly has, take it to the vendor.

Test and Diagnose RAM Issues with Memtest86+:

RAM - Test with Memtest86+​

:info: Pay close attention to part 3 of the tutorial "If you have errors"

   Tip

• :tip: Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.

 

[Mark65]

Ok will try, not long paid £20 for Kaspersky, I thought it was the best, it had a Norton trial on before that.

Thanks
Mark

 

[koolkat77]

You can install KIS later, if it wasn't the cause of your problems.

 

[Mark65]

I did get BSOD before I installed Kaspersky, I had Norton Internet Security Trial pre installed, I will go to sanmsungs site and check for updates.
Mark

 

[Mark65]

Hi
After reinstalling Samsung sw update it updated itself twice then a bunch of updates appeared for drivers,software and a bios update for stability, so far so good, will see how it goes. If all good for a few days I will make back up disks for it.
Mark

 

[koolkat77]

Thanks for the update.
Good luck.

 

[Mark65]

Hi all
Well although the bsod are not as frequent they are still happening BE is the latest one to hit me twice, should I use driver reviver it and driver finder says I have drivers that need updating, I have scanned but not updated. Maybe I should have stayed with desktop lol, so I get BE ,A ,A1 and 1A, am I doomed or can this be sorted?. Samsung driver SW Update says all are updated but that's only to there updates.
Thanks
Mark

 

[koolkat77]

Upload new reports

 

[Mark65]

Hi
Thanks for your continued help it is well appreciated, it bsod tonight while doing nothing it was an A, I have attached a new zip folder, not having a good time with pc this week, the desktop system I gave my dad had the mobo die , I hope this problem can be sorted.

Mark

 

[koolkat77]

How did you uninstall Norton Antivirus before installing kaspersky? Did you uninstall it just from Control Panel, or using the norton removal tool? I believe your problems are still related to some hardware part of the laptop. Your other dump from 2nd August shows, kaspersky contributing to the BSOD's. Please uninstall it either with Revo Uninstaller Free, or its removal tool linked in the previous page.

The recent dump says:
Probably caused by : hardware ( iaStor+21a67 )

Get rid of intel rapid storage.

• First uninstall it from Control Panel > Programs and Features.
• Then Uninstall the driver from device manager.
• Right click on "my computer" icon and click "manage" on the context menu.
• It will open the "computer management" window.
• Select "Device Manager" in the left pane, It will list all the existing devices up.
• Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
• Select one Intel device item under it, right click, uninstall.
• Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
• Now restart the computer. At restart, windows will auto configure the appropriate native system driver.

Then, please perform RAM test:

Test and Diagnose RAM Issues with Memtest86+:

RAM - Test with Memtest86+​

   Tip

• :info: Pay close attention to part 3 of the tutorial "If you have errors"
• :tip: Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.

[FONT="Consolas"]BugCheck A, {0, f, 1, fffff800030c706c}
Usual causes:  Kernel mode driver, System Service, BIOS, Windows, 
Virus scanner, Backup tool, compatibility
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : hardware ( iaStor+21a67 )
--------------------------------------------------------------------------------
BugCheck BE, {fffff96000146064, 1c00000221826021, fffff8800d812900, b}
Usual causes:  Device driver, Memory
*** WARNING: Unable to verify timestamp for klif.sys
*** ERROR: Module load completed but symbols could not be loaded for klif.sys
Probably caused by : memory_corruption[/FONT]

 

[Mark65]

Hi Koolkat77
Thanks again, the norton i removed with control panel, is there somthing else that needs removing that may be left behind?, I will uninstall kasperskey and the intel drivers tonight when i gat home. I used the windows memory checker but will run memtest tonight as well, will windows firewall and defender be enough for my machine? I see a lot of threads that dont rate it.
Thanks again
Mark

 

[Mark65]

Morning Koolkat77
Well I removed Kaspersky as directed in safe mode with its remover and have MSE on, ran mem test for 21 hours 13 passes with no errors and I've just had a d1 error and an A last night. Starting to get annoyed now lol, it doesn't blue screen when I game for a few hours only seems to when I surf or leave the laptop idle, I've attached new logs again If you don't mind having a look.
Thanks
Mark

 

[koolkat77]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {ffffffffffffff8e, 2, 1, fffff88001818067}

*** WARNING: Unable to verify timestamp for excsd.sys
*** ERROR: Module load completed but symbols could not be loaded for excsd.sys
Probably caused by : hardware ( excsd+3918 )

Followup: MachineOwner
---------

I would either do a http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html#post1839164 or use warranty.