Solved Computer Freezes/Locks at welcome screen or desktop

[dewviking]

Hello,

I recently started getting intermittent freezes at the welcome screen or desktop (No new programs had been installed for weeks). At first, they happened every few reboots, and progressed to the point of happening after each reboot.

A few days ago I decided to perform a clean install in an attempt to track down the issue. After the installation completed, I installed the motherboard drivers and let Windows begin the automatic updating process. The computer worked fine until this morning, when I encountered my first freeze. Aside from the windows installation, here are the programs I have installed:

Mozilla
Google Chrome
Steam
Deathadder (drivers)
Nvidia Experience (drivers)
Filezilla
CCleaner
Origin (for BF3)
Core Temp (Monitor CPU Temp)
Itunes
TeamSpeak 3
Microsoft Office 2010
MSI Afterburner (Monitor GPU Temp)

The only programs installed today were MSI, Nvidia Experience and Itunes.


My computer loads safe mode w/networking each attempt. It also loads Windows when I perform a selective start using no services or start items, and when only Microsoft services are de-selected.


I use CCleaner for the purposes of clearing temp. files and do not utilize the registry cleaning portion.

Should I assume a Microsoft service is the culprit?

How should I go about troubleshooting this issue?

Thanks,
Daniel

 

[Arc]

My computer loads safe mode w/networking each attempt.

Hi dewviking.

Boot into Safe mode with networking and post it following the Blue Screen of Death (BSOD) Posting Instructions.

It will help us to answer your question properly.

 

[dewviking]

My apologies. Here are the results from the SF diagnostic tool.

 

[Arc]

Event[6117]:
  Log Name: System
  Source: Service Control Manager
  Date: 2013-08-05T16:58:54.237
  Event ID: 7026
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Antec1100
  Description: 
The following boot-start or system-start driver(s) failed to load: 
[COLOR=Red]AppleCharger[/COLOR]
discache
MpFilter
spldr
[COLOR=Red]Wanarpv6[/COLOR]

I would suggest you to Uninstall Gigabyte On/Off Charger. Also uninstall the remote access programs like Remote Access IPv6 .

 

[dewviking]

I have uninstalled Gigabytes on/off charge and disabled IPV6 in the registry. The computer booted twice consecutively and did not hang at the desktop.

I have attached a new version of the SF Diagnostic tool for verification. Would you mind double checking the logs to make sure everything appears in order?

Thanks,
Daniel

 

[Arc]

No more data upload is needed before it problems again.

Take your time. Let us know how the computer is working.

 

[dewviking]

My computer has performed well until a few minutes ago (rebooted computer for the evening and encountered two freezes at welcome screen back to back). To my knowledge, the only modifications made to my computer have been the addition of iCloud and importing pictures/music.

 

[dewviking]

Update: I left my computer running safe mode for about a day. Upon rebooting the computer did not freeze at the desktop (this was yesterday). Tonight I rebooted the computer only to find the same freezing issues at the welcome screen/desktop.


Here are the logs from my computer:

 

[Arc]

No BSOD.

Those random freezes may be caused either by software, or by hardware. At first try to eliminate the chance that the freezes are being caused by Software by free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus.
5. Apply > OK
6. Accept then restart.

Is it still behaving the same? Let us know.

 

[dewviking]

I have disabled all startup programs (except the Anti Virus). It took three reboots to reach a working desktop (the first attempt froze at the welcome screen and the second froze at the desktop after about 30 seconds).

To elaborate on the freezes:

My computer will show hard drive activity (blue light is blinking on the tower) and you can hear disc searching.

When the freeze occurs at the welcome screen, the cursor loading icon (small circle) stops spinning and the hard drive light stops showing activity (in addition to the hard drive no longer audibly searching/loading).

When my computer freezes at the desktop, usually it will load for about 15 seconds and then freeze right after refreshing the desktop icons (mouse freezes at center of screen), hard drive stops loading and the light shows no activity.

I left the computer at both states for over an hour only to show no progress. Now I just force the computer to shut down when it hangs.

I tested the memory last month when these problems started (no errors with any of the sticks in slot 1 at 7+hrs of memtest 86)

The hard drive is Western Digital (just ran their in house hard drive testing program and came up with no hard drive errors)


What should I try next?

Thank you again for the assistance in tracking down this issue.

 

[Arc]

Make it sure that the PSU is working properly. If it is failing to supply adequate power, all those may happen.

Also dismantle the PC. Clean the inside. Clean all the fan grills, air vents so that it can blow the hot air out effectively. Demove/re-seat all the ports ... SATA, power, RAM, GPU. Clean the edges of SATA and power cables and RAMs.

Seatool for dos: SeaTools | Seagate download

• Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

 

[dewviking]

I am not sure how to test the PSU for proper functionality. Do you mean by using some type of volt meter?

The PC is clean, side door is open, all wires/connections/terminals are clean and properly secured, and all fans (5x 120mm Antec Tricool) are on the hi setting.

Seatool ended with a "pass" rating (see below)

The Furmark program ran for about 1hr and 15min (burn in mode) when I ended it (see below)

Just to cover my bases, I have replaced the HD Sata Cable.

The ram was tested with Memtest86+ overnight for at least 10 passes per stick, with no errors at the time (late last month when the freezes started occuring)

 

[x BlueRobot]

Boot into the BIOS, and then post the values for the 3.3V, 5V and 12V rails.

Have you performed a scan with http://www.sevenforums.com/tutorials/166445-windows-defender-offline.html and Anti-rootkit utility TDSSKiller?

 

[dewviking]

TDSS killer found nothing suspicious. Windows Defender was unable to locate anything during the quick or full system scan.

My bios shows the following voltages:
Vcore ~ 1.484V
DDR3 1.5v ~ 1.484V
+3.3V ~ 3.344V
+12V ~ 12.112V

I did not see a 5V rail in the bios

 

[x BlueRobot]

Okay good, and your voltages seem fine to me

Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:

• http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

   Information

Additional Help - http://www.sevenforums.com/crash-lo...-driver-verifier-identify-issues-drivers.html

 

[dewviking]

I hope this is good news - the computer produced a BSOD almost immediately after loading the desktop. Please find the crash files attached.

 

[x BlueRobot]

[COLOR="Red"]BugCheck C9[/COLOR], {[COLOR="Blue"]228[/COLOR], fffff8800775b5c0, [COLOR="SeaGreen"]fffff98016c2ac60[/COLOR], 0}

Unable to load image \SystemRoot\system32\drivers\danew.sys, Win32 error 0n2
*** ERROR: Module load completed but symbols could not be loaded for danew.sys
Probably caused by : [COLOR="Red"]danew.sys[/COLOR] ( danew+5c0 )

The Pending field was set for the current IRP, however, the driver did not mark the IRP as pending, which can cause the operating system to hang.

4: kd> [COLOR="SeaGreen"]!irp fffff98016c2ac60[/COLOR]
Irp is active with 10 stacks 8 is current (= 0xfffff98016c2af28)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  [COLOR="Red"]Pending has been returned[/COLOR]
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0 10 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  f, 0]   0 10 fffffa800f7c9050 00000000 fffff8000335feb0-fffff98016c2ae98    
	      fffffa800f7c9050: Could not read device object or _DEVICE_OBJECT not found
	nt!IovpInternalCompletionTrap
			Args: 00000000 00000000 00000000 00000000
 [  f, 0]   0 10 fffff9800fd96e00 00000000 fffff8000335feb0-fffff98016c2aee0    
	      fffff9800fd96e00: Could not read device object or _DEVICE_OBJECT not found
	nt!IovpInternalCompletionTrap
			Args: 00000000 00000000 00000000 00000000
 [  f, 0]   0 10 fffff98016cd4e00 00000000 fffff8800775b5c0-fffff98016c20f10    
	      fffff98016cd4e00: Could not read device object or _DEVICE_OBJECT not found
	danew
			Args: 00000000 00000000 00000000 00000000
[COLOR="Red"]>[  f, 0]   0 e0 fffff98016c20dc0 00000000 fffff8000335feb0-fffff98016c2af70 Success Error Cancel 
	      fffff98016c20dc0: Could not read device object or _DEVICE_OBJECT not found
	nt!IovpInternalCompletionTrap[/COLOR]
			Args: fffff98016fc6f60 00000000 00220003 00000000
 [  f, 0]   0 e0 fffff9800ac2ce00 00000000 fffff880077609c8-fffff98016fc6f60 Success Error Cancel 
	      fffff9800ac2ce00: Could not read device object or _DEVICE_OBJECT not found
	hidusb!HumReadCompletion
			Args: fffff98016fc6f60 00000000 00220003 00000000
 [  f, 0]   0 e0 fffff98016d64b30 00000000 fffff880047a69f8-fffff98016d64ca0 Success Error Cancel 
	      fffff98016d64b30: Could not read device object or _DEVICE_OBJECT not found
	HIDCLASS!HidpInterruptReadComplete
			Args: 00000008 00000000 000b000b 00000000

4: kd> [COLOR="SeaGreen"]lmvm danew[/COLOR]
start             end                 module name
fffff880`0775b000 fffff880`0775df00   danew      (no symbols)           
    Loaded symbol image file: danew.sys
    Image path: \SystemRoot\system32\drivers\danew.sys
    Image name: danew.sys
    Timestamp:        [COLOR="Red"]Tue Mar 23 08:37:33 2010[/COLOR] (4BA87DCD)
    CheckSum:         0000D71C
    ImageSize:        00002F00
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your DeathAdder Mouse driver seems to be causing problems, please update the driver from here - Razer Support

 

[dewviking]

Thank you again for all the help on this issue Arc and BlueRobot. Updating the mouse drivers and removing CoreTemp have resolved the errors.

 

[Arc]

You are welcome
And Kudos to my friend x BlueRobot

 

[x BlueRobot]

Glad to be able to help, and thanks Archie