Solved BSOD while playing any game for long/short period, STOP 0xA0000001

[Krysune]

Anyway, this is a brand new APU build. I've only had the computer for a few days now, anytime I try and play Dayz for example after a good amount of time it will just BSOD on me, after a restart and lets say you try and launch the game again, it will BSOD during the loading process. If you try and run lets say two games at once, it'll BSOD after a little while. I have a strong feeling it's a heat issue with the stock heatsink, and I have a 212 evo coming Monday, so I would hope that would be the cause but to make sure I rather ask some other people.
I know for a fact this stock heatsink isn't able to cool this chip, because you can check Core Temp, or Speecy, and the chip is at around 70C+ which of course you panic and kind of lay off of it for a little bit, a few days ago I actually believe it hit 93C before I shut the computer down. That's way too hot, so I do believe the majority of these BSOD are heat related, but it could be heat and driver related possibly as well?

Anyway here are my computer specifications as well...
Motherboard: GA-F2A85XM-D3H
Memory: 8GB (2x4GB) CORSAIR Vengeance 1600Mhz
CPU: AMD A8-6500 GFX Radeon 8570D
Hard drive: 320GB Seagate 7200RPM
PSU: OCZ Fatal1ty 550W

Currently chip temp with just the internet browser open is literally 68C, I think these BSOD are heat related...What do you think? I am pretty certain, lol



I have included the ZIP of the dump files and such, as stated per sticky thread.

 

[YoYo155]

The dumps were caused by your APU graphics driver:

*************************************************
*                                                                                     
*                        Bugcheck Analysis                                     
*                                                                                     
*************************************************

BugCheck [B][COLOR=Blue][U]A0000001[/U][/COLOR][/B], {5, 0, 0, 0}

Probably caused by : [COLOR=Red][U][B]atikmdag.sys[/B][/U][/COLOR] ( atikmdag+23c5c )

A0000001 is unique to AMD graphics.

atikmdag.sys | Driver Reference Table
​

fffff880`074f7738  fffff880`0485cc5c [COLOR=Red]atikmdag[/COLOR]+0x23c5c
fffff880`074f7778  fffff880`04870f77 [COLOR=Red]atikmdag[/COLOR]+0x37f77
fffff880`074f7778  fffff880`04870f77 [COLOR=Red]atikmdag[/COLOR]+0x37f77
fffff880`074f77e0  fffff880`0485ee80 [COLOR=Red]atikmdag[/COLOR]+0x25e80
fffff880`074f77f8  fffff880`0486eb99 [COLOR=Red]atikmdag[/COLOR]+0x35b99
fffff880`074f7828  fffff880`048b9af7 [COLOR=Red]atikmdag[/COLOR]+0x80af7
fffff880`074f7868  fffff880`048b9c39 [COLOR=Red]atikmdag[/COLOR]+0x80c39
fffff880`074f78a8  fffff880`048b9cf4 [COLOR=Red]atikmdag[/COLOR]+0x80cf4
fffff880`074f79a8  fffff880`048b9e15 [COLOR=Red]atikmdag[/COLOR]+0x80e15
fffff880`074f79d0  fffff880`048b9c24 [COLOR=Red]atikmdag[/COLOR]+0x80c24
fffff880`074f79f8  fffff880`048c190b [COLOR=Red]atikmdag[/COLOR]+0x8890b
fffff880`074f7a18  fffff880`048c1736 [COLOR=Red]atikmdag[/COLOR]+0x88736
fffff880`074f7a48  fffff880`048b70e8 [COLOR=Red]atikmdag[/COLOR]+0x7e0e8
fffff880`074f7a78  fffff880`0485e7f6 [COLOR=Red]atikmdag[/COLOR]+0x257f6

fffff880`04839000 fffff880`053ac000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        [COLOR=DarkOrchid][U][B]Fri Mar 29 05:27:04 2013[/B][/U][/COLOR] (5154FBF8)
    CheckSum:         00B25604
    ImageSize:        00B73000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

You're using revision number 13.4.
​

*********

Uninstall the driver using AMD Catalyst Un-install Utility.
Then follow through with a pass of Driver Sweeper.

Important!

• When installing, do not install Catalyst Control Center !
• Choose to install the Display Driver only.

Download and install revision number 13.1
​

Be sure to post back!

 

[Krysune]

The dumps were caused by your APU graphics driver:

*************************************************
*                                                                                     
*                        Bugcheck Analysis                                     
*                                                                                     
*************************************************

BugCheck [B][COLOR=Blue][U]A0000001[/U][/COLOR][/B], {5, 0, 0, 0}

Probably caused by : [COLOR=Red][U][B]atikmdag.sys[/B][/U][/COLOR] ( atikmdag+23c5c )

A0000001 is unique to AMD graphics.

atikmdag.sys | Driver Reference Table
​

fffff880`074f7738  fffff880`0485cc5c [COLOR=Red]atikmdag[/COLOR]+0x23c5c
fffff880`074f7778  fffff880`04870f77 [COLOR=Red]atikmdag[/COLOR]+0x37f77
fffff880`074f7778  fffff880`04870f77 [COLOR=Red]atikmdag[/COLOR]+0x37f77
fffff880`074f77e0  fffff880`0485ee80 [COLOR=Red]atikmdag[/COLOR]+0x25e80
fffff880`074f77f8  fffff880`0486eb99 [COLOR=Red]atikmdag[/COLOR]+0x35b99
fffff880`074f7828  fffff880`048b9af7 [COLOR=Red]atikmdag[/COLOR]+0x80af7
fffff880`074f7868  fffff880`048b9c39 [COLOR=Red]atikmdag[/COLOR]+0x80c39
fffff880`074f78a8  fffff880`048b9cf4 [COLOR=Red]atikmdag[/COLOR]+0x80cf4
fffff880`074f79a8  fffff880`048b9e15 [COLOR=Red]atikmdag[/COLOR]+0x80e15
fffff880`074f79d0  fffff880`048b9c24 [COLOR=Red]atikmdag[/COLOR]+0x80c24
fffff880`074f79f8  fffff880`048c190b [COLOR=Red]atikmdag[/COLOR]+0x8890b
fffff880`074f7a18  fffff880`048c1736 [COLOR=Red]atikmdag[/COLOR]+0x88736
fffff880`074f7a48  fffff880`048b70e8 [COLOR=Red]atikmdag[/COLOR]+0x7e0e8
fffff880`074f7a78  fffff880`0485e7f6 [COLOR=Red]atikmdag[/COLOR]+0x257f6

fffff880`04839000 fffff880`053ac000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        [COLOR=DarkOrchid][U][B]Fri Mar 29 05:27:04 2013[/B][/U][/COLOR] (5154FBF8)
    CheckSum:         00B25604
    ImageSize:        00B73000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

You're using revision number 13.4.
​

*********

Uninstall the driver using AMD Catalyst Un-install Utility.
Then follow through with a pass of Driver Sweeper.

Important!

• When installing, do not install Catalyst Control Center !
• Choose to install the Display Driver only.

Download and install revision number 13.1
​

Be sure to post back!

​

Alrighty so 13.1 did not have any display drivers to install...So I uninstalled it and went back to 13.4 well the issue with that is, I did uncheck CCC. Well during the install for the HDMI Drivers it said INF File Cannot be found, and installing the display drivers failed...

Question is though, what I wanted to do later on if you did not know you can crossfirex with these APU's and AMD only allows 6670 as the highest (Currently) that you can crossfire to with the APU, wouldn't you need CCC to configure that?

 

[YoYo155]

Just noticed the link to 13.1 was broken (fixed now).

I'm not familiar with the AMD side of dual-GPUs, but yes
I believe you would need CCC in order to configure CrossFireX.

If you're overclocking the CPU revert back to stock speeds for troubleshooting purposes.

 

[Krysune]

Just noticed the link to 13.1 was broken (fixed now).

I'm not familiar with the AMD side of dual-GPUs, but yes
I believe you would need CCC in order to configure CrossFireX.

If you're overclocking the CPU revert back to stock speeds for troubleshooting purposes.

The system is not taking 13.1 it states it was installed, but it is no where to be found...

SO, I went back to 13.4 without CCC, and the system took the display driver and such.

I have tried countless times just incase something was wrong, 13.1 just is not working.

 

[YoYo155]

All your dumps are the same.

• Are you overclocked?

I will ask someone else to look at this thread but I don't think there is much that
can be done in a case of a bad driver and no older version being supported.

 

[Krysune]

All your dumps are the same.

• Are you overclocked?

I will ask someone else to look at this thread but I don't think there is much that
can be done in a case of a bad driver and no older version being supported.

Nope, not overclocked what so ever. I would not even risk doing so on a cheap stock heatsink. I'll do a bit of a test and play a few games with the fresh install of 13.4 with no CCC, see if it blue screens on me.

 

[YoYo155]

I posted a request for more eyes on this subject, hopefully soon enough.

 

[Krysune]

I posted a request for more eyes on this subject, hopefully soon enough.

Appreciate it!

 

[x BlueRobot]

Try this method:

1. Start rb: Type: Device Manager
2. Expand Display Adapters
3. Right-Click Driver Name, Uninstall
4. Reboot
5. Run Driver Sweeper
6. Reboot
7. Install Downloaded Driver

Driver Sweeper will scan for any left over files from the old driver, old driver files can cause conflicts with new driver installations. Create a System Restore point beforehand, in case any problems or issues arise.

Driver Sweeper:

• http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html

 

[Krysune]

Try this method:

1. Start rb: Type: Device Manager
2. Expand Display Adapters
3. Right-Click Driver Name, Uninstall
4. Reboot
5. Run Driver Sweeper
6. Reboot
7. Install Downloaded Driver

Driver Sweeper will scan for any left over files from the old driver, old driver files can cause conflicts with new driver installations. Create a System Restore point beforehand, in case any problems or issues arise.

Driver Sweeper:

• http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html

I believe uninstalling CCC fixed the issue. I've had no issues all day since then.

 

[YoYo155]

Great, good to hear!
Keep this thread open for a few days and come back with (good) news .

 

[x BlueRobot]

That's good to know, CCC is problematic

 

[Krysune]

I am actually, still experiencing the BSOD. It's getting rather annoying, I even did a full clean install again just to clarify. Same error...BSOD information and such in attachment.

Any ideas on what to do?

ALSO, when I went to beta drivers, it took a bit longer before the system gave me a BSOD, but not much...more like 5 minutes and it still gave me a BSOD

EDIT: I also ran some games in windowed mode and monitored temperature, I lasted a bit longer before a BSOD I think this is heat related...Any objections?...

 

[x BlueRobot]

Post a screenshot with HWMonitor CPUID - System & hardware benchmark, monitoring, reporting at boot and then after about a hour of normal usage.

3: kd> [COLOR=SeaGreen]lmvm atikmdag[/COLOR]
start             end                 module name
fffff880`09ecd000 fffff880`0ab46000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        [COLOR=Red]Wed Jul 24 01:03:16 2013[/COLOR] (51EF19C4)
    CheckSum:         00C24F14
    ImageSize:        00C79000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[Krysune]

Post a screenshot with HWMonitor CPUID - System & hardware benchmark, monitoring, reporting at boot and then after about a hour of normal usage.

3: kd> [COLOR=SeaGreen]lmvm atikmdag[/COLOR]
start             end                 module name
fffff880`09ecd000 fffff880`0ab46000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        [COLOR=Red]Wed Jul 24 01:03:16 2013[/COLOR] (51EF19C4)
    CheckSum:         00C24F14
    ImageSize:        00C79000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Here is boot;

 

[YoYo155]

Those look inaccurate to me.
Do the same as before suggested by x BlueRobot, but with Speccy.

 

[x BlueRobot]

Those temperatures do look really hot, use Speccy, so we can get a comparison, and also your voltages look really low too.

Please boot into BIOS, and then post the values for the 3.3V, 5V and 12V rails.

 

[Krysune]

Those look inaccurate to me.
Do the same as before suggested by x BlueRobot, but with Speccy.

Those temperatures do look really hot, use Speccy, so we can get a comparison, and also your voltages look really low too.

Please boot into BIOS, and then post the values for the 3.3V, 5V and 12V rails.

3.3V - 3.363V
5V - 5.070V
12V - 12.168V

 

[YoYo155]

Your CPU is running very hot!
Is it at idle or during an intensive load?