BSOD while downloading or installing or while not near the computer.

[gdsmedia]

Hey all, I've been dealing with this problem for months now and I hope you can help me because I really am despairing.

For a while now I've been having a reoccuring problem with random BSODs, each time showing up 0x0000001e, and nothing I can think of seems to shift it.

I enclose the mini dump files in a desktop.rar

Dell Inspirion One 2320
Windows 7 Pro 64Bit
Intel R Pentinum G630
4 Gb Memory

 

[YoYo155]

Hi and welcome to SF .
The minidumps uploaded all pertain issues with regards to the storage solution, but in order to better understand what we are dealing with please follow the instructions covered in this thread.
http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

 

[gdsmedia]

I just did what you asked and I just uploaded it, thanks for your help

 

[YoYo155]

Thanks .

First of all I would start by testing the HDD making sure it is healthy otherwise
the rest of the steps are useless.
Testing the HDD:

1. Perform a Disk Check | http://www.sevenforums.com/tutorials/433-disk-check.html
2. Then Post the results following | THIS METHOD
3. Download SeaTools for Windows if you don't want to use a CD to test the HDD you can use YUMI – Multiboot USB Creator to create a bootable USB (instructions are found at the bottom of both pages).
4. If SeaTools for Windows is unable to recognize your HDD visit HDDdiag and follow the instructions.

If the HDD passes all the test above continue on with removing IRST.
Removing Intel Rapid Storage Technology:

1. Right click on "my computer" icon and click "manage" on the context menu.
2. It will open the "computer management" window.
3. Select "Device Manager" in the left pane, It will list all the existing devices up.
4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
5. Select one Intel device item under it, right click, uninstall.
6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.

Update your chipset drivers by using this online utility.

• Intel® Driver Update Utility

Remove:

Programs\ThreatFire
Programs\TuneUp Utilities 2014

Utilities that claim to tuneup your system usually only
do more harm than good.

3rd party anti-virus software are known to cause issues with Windows 7, please remove ThreatFire
and use Microsoft Security Essentials as a reliable alternative.




Update Windows to Service Pack 1:

Version    6.1.7600 Build 7600

• Learn how to install Windows 7 Service Pack 1 (SP1)

Keep us posted with the results .

 

[SandeepP]

I just did what you asked and I just uploaded it, thanks for your help

Hi gdsmedia,

Kindly follow the steps suggested by YoYo155 and to run diagnostics on the system please follow the video below:

Diagnostics

Keep us posted with the results so we can advise you further.

 

[gdsmedia]

Its not allowing my to do me to schedule a chkdisk, it restarts the computer, counts down to 1 and freeze the screen

 

[YoYo155]

Does it happen all the time? if so it is not a very positive sign.
Skip the CHKDSK for now and continue testing the HDD with Seatools.

 

[gdsmedia]

I tried testing the HDD with seatools and seatools said no disk drive could be found

 

[YoYo155]

Boot into the BIOS using the F2 key.
Look for an entry called SATA Mode (or something similar), it should be set to IDE / AHCI.
It's probably set to AHCI which is why Seatools doesn't recognize them in the DOS environment.
Set it to IDE then save and exit usually by pressing the F10 key.
Now boot into Seatools and it should detect the drives.
Start the Long Test and let it run.
Upon completion don't try to boot into Windows as it will only result in a BSOD, go back into the BIOS
and change the SATA setting back to what it was in the first place.

 

[gdsmedia]

I ran the long test and it said it was ok
but then I got another BSOD
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFFA8006A69BB0
BCP3: 0000000000000000
BCP4: 00000000FFFA8000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\092813-55099-01.dmp
C:\Users\portiad\AppData\Local\Temp\WER-102149-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

 

[YoYo155]

Please upload a new instance of the SFDT.
Did you complete any of the above?

 

[SandeepP]

I tried testing the HDD with seatools and seatools said no disk drive could be found

Hi gdsmedia,

You could also run diagnostics on your harddrive and other components following the video below:

http://dell.to/18xQpRy

Keep us posted with the results so we can advise you further.