Solved IDT High Definition Audio CODEC crash

[timmyrocz54]

I've been having a problem with my sounds i have, some videos on youtube will have sound and some do not. i know there are sounds on the videos because i have seen them before. I have a HP Pavilion m6-1045dx notebook with Windows 7 Home 64-bit SP 1, Premium, 8gb Ram, Intel HD graphics 4000, Intel Core i5-3210M.

i have two sound cards:
(1) High Definition Audio Device
(2) IDT High Definition Audio CODEC

I have been having problems with the IDT card which should be the Beats app for my computer.

this is the problem it tells me:
Description:
Stopped working

Problem signature:
Problem Event Name: APPCRASH
Application Name: IDTNGUI.exe
Application Version: 1.0.6392.0
Application Timestamp: 4f574bdf
Fault Module Name: igdumd64.dll
Fault Module Version: 9.17.10.2867
Fault Module Timestamp: 50635c35
Exception Code: c0000005
Exception Offset: 00000000001d0dfe
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

how do i fix this?

 

[fireberd]

The "High Definition Audio Device" is almost always a generic, basic function, Windows installed sound driver. That can conflict with the regular sound driver in a PC and cause problems.

As you have the Intel HD Graphics, if you have an HDMI port on the PC you should also have the Intel HD Audio driver (for HDMI only).

I would uninstall the HD Audio Codec driver and if you have HDMI audio, the Intel HD Audio should be installed.

YouTube videos use Adobe Flash and that has been known to cause audio and/or video problems. Installing the latest version usually fixes that.

 

[timmyrocz54]

I would uninstall the HD Audio Codec driver and if you have HDMI audio, the Intel HD Audio should be installed.

both drivers are installed and they have been ever since i bought the laptop. The only problem i think that might have caused this is when my motherboard had a problem and/or when the HDD failed and had to get a new one and had to re-install all the drivers. I just need to know how to stop the IDT audio to stop crashing so i could open the GUI. if it is a problem with the re-installment of it then i don't know how to fix it because all i had to do was press 'next' on the installation, there really wasn't anything i could change besides the install location and i didn't change that

 

[fireberd]

First thing, go to the Device Manager and RIGHT click on the entry for the IDT and then LEFT click "Uninstall". DO NOT uninstall the drivers. Restart the PC and when Windows starts it will detect and reinstall the sound. If there were any corruption between Windows and the sound this will fix it.

If the uninstall does not fix it, reinstall the HP driver. Go to the HP downloads for your specific model PC and download the IDT driver and install that.

However, I'm still leery of the HD Audio Codec entry. It may have been there from the start but it still may be an incorrect driver or causing conflicts with the IDT.

 

[timmyrocz54]

The IDT Audio is what enables the Beats feature on my laptop and i was the one who installed it from the HP website.

EDIT: also as a test, i disabled each one of the sound drivers individually and they both need to be enabled for the sounds to come out.

 

[fireberd]

The Beats Audio is a software enhancement to the IDT audio. I have something similar. I have Creative SoundBlaster Xfi MB2 software enhancement.

You have a odd-ball setup if both have to be enabled. That is not how most others (all that I've worked on) operate.

Did it work OK before you installed the Beats Audio? Maybe that software is what is causing the problem.

You may have to go back to the basic audio and start from there. One step at a time. If it works with the basic IDT audio, then add (reinstall) the Beats Audio and see what happens. When you have several things happening its hard to troubleshoot.

 

[timmyrocz54]

Everything seems to be working now. The solution i found was to install the optional updates that needed to be updated since 2 or 3 of them pertained to the drivers. Thank you for the help though

 

[fireberd]

OK. Bottom line its fixed.

 

[timmyrocz54]

False alarm the sounds still does not play i updated my adobe flash player, but i don't think that is the problem i think its the sound card or the drivers are the main source.

 

[fireberd]

Go back, as I have suggested and start out with basic system, without Beats Audio, etc and see if it works. If it does, then reinstall Beats Audio and see what happens.

But, you have to start out with a basic system on a problem like this.

 

[timmyrocz54]

i uninstalled the IDT audio CODEC and my sounds is working fine without it. and then when i re-installed the beats audio it said that it did not install correctly.

 

[Slartybart]

I don't know which model HP laptop you have - please update your system specs.

Is this the version you installed?
ftp://ftp.hp.com/pub/softpaq/sp59501-60000/sp59882.html

 

[fireberd]

As you uninstalled the IDT Codec (your sound card drivers) and it works goes back to what I originally said about the "HD Audio Codec" that is also installed. That is the generic, basic function, Windows installed sound driver. As its working now says it should be uninstalled and then your IDT reinstalled. There is no "HD Audio Codec" listed in the downloads at HP for your specific model. Only the IDT.

The HD Audio Codec, from your posts, is most likely interfering with the IDT and the reason it doesn't work or work correctly.

 

[timmyrocz54]

I don't know which model HP laptop you have - please update your system specs.

Is this the version you installed?
ftp://ftp.hp.com/pub/softpaq/sp59501-60000/sp59882.html

my system specs should be at the very beginning of my this thread.

and i think that is what i am installing.

and this is the release details of the driver that i am installing. this is according to the HP website.

Release details

Released:2013-01-24
File name:
sp56953.exe [1/1, 41.85M]
Version6.10.6392.0
Compatibility:
Microsoft Windows 7 (64-bit)

 

[timmyrocz54]

As you uninstalled the IDT Codec (your sound card drivers) and it works goes back to what I originally said about the "HD Audio Codec" that is also installed. That is the generic, basic function, Windows installed sound driver. As its working now says it should be uninstalled and then your IDT reinstalled. There is no "HD Audio Codec" listed in the downloads at HP for your specific model. Only the IDT.

The HD Audio Codec, from your posts, is most likely interfering with the IDT and the reason it doesn't work or work correctly.

but there is only one driver that is listed on the HP website which is the one i was trying to install. and when i install that the HD audio CODEC appears.

 

[fireberd]

If you are installing the IDT driver, the HD Audio Codec should not appear. Windows appears to be installing that without you recognizing that its being installed.

 

[LookinAround]

Could you provide each of the following reports? they'll provide a lot more detail and hopefully better understand your problem

1. List any Problem devices

• Make sure devices are connected and powered on
• Click Start->Run, enter: msinfo32. Click the + sign next to Components to expand it
• Click Problem Devices. Anything appear?
• If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
• On the other hand, if no devices are listed, tell me so

2. Generate and attach a DirectX report

• Click Start->Run, enter dxdiag and click OK
  ===> If you’re running 32 bit Windows, dxdiag will launch on its own
  ===> If you’re running 64 bit Windows, you’ll see 64-bit DxDiag. Click it to launch the 64-bit version of dxdiag
• Notice progress in lower left window corner
• When done, click Save Information button and save as a text file to your Desktop
• Click paper clip icon to attach the file to your next post

3. See How to Report your Device Manager Data. Be sure the data is SAVED AS in "tab delimited text" format. Attach this report as well

 

[timmyrocz54]

If you are installing the IDT driver, the HD Audio Codec should not appear. Windows appears to be installing that without you recognizing that its being installed.

how am i going to stop this from happening then?

 

[LookinAround]

If you are installing the IDT driver, the HD Audio Codec should not appear. Windows appears to be installing that without you recognizing that its being installed.

Each entry in Device Manager represents a device. This indicates you have two different HD audio devices on your system. One uses the IDT "hardware specific" driver, the other is still using the Windows "generic" driver. Determine what the other device is to find out what driver it needs.

/* edit */
It's also worth noting that the "device name" that appears in DevMgr is defined in the Device's driver files. If no driver is found, the "device name" that appears is whatever name was burned into the device firmware by the vendor.

 

[timmyrocz54]

Can anyone link me a working Beats audio driver for my laptop because clearly the one on the HP website does not work