Solved Virus Deletion Now Makes Internet Access Impossible

[Florida Rene]

Here's one other you could try. I must admit your problem is proving tougher than anticipated ...... must have been a particularly nasty bug you caught !

Complete Internet Repair from Petrichorsoft

Tried to download 2 versions of this on the backup computer I'm using for all this temporary mayhem, and neither version would download.

When you click to download, the "save or run" options shows the file name as having a ? at the beginning, then the download hangs up.

So if all else fails, I'll have to give it another try perhaps via the laptop.

 

[Kaktussoft]

in command prompt do:

ftp  [URL="ftp://ftp.microsoft.com"]ftp.microsoft.com[/URL]

Post output

I greatly appreciate your help.

Here's what I got with the command you suggested:

I asked you to do it in "command prompt".

 

[Kaktussoft]

Answer post 30!

Ya...

Laatste wijziging: 04-12-2013 10:54

Alte.

Me too.

Danke fir alles helfin (yup, bad spelling, but you understand)

Do you see Laatste wijziging: 04-12-2013 10:54 ???
That's part of the website. do you see that website or not?

 

[Florida Rene]

Answer post 30!

Ya...

Laatste wijziging: 04-12-2013 10:54

Alte.

Me too.

Danke fir alles helfin (yup, bad spelling, but you understand)

Do you see Laatste wijziging: 04-12-2013 10:54 ???
That's part of the website. do you see that website or not?

Yes, I do see that ON MY BACKUP COMPUTER.

 

[Kaktussoft]

#42 please

 

[Florida Rene]

in command prompt do:

ftp  [URL="ftp://ftp.microsoft.com"]ftp.microsoft.com[/URL]

Post output

I greatly appreciate your help.

Here's what I got with the command you suggested:

I asked you to do it in "command prompt".

-----------------------------------------------------------------------

Sorry, I'm not a computer pro.

Here are my latest attempts via Command Prompt:

 

[Kaktussoft]

ftp  [URL="ftp://ftp.microsoft.com"]ftp.microsoft.com[/URL]

 

[indianacarnie]

Here's one other you could try. I must admit your problem is proving tougher than anticipated ...... must have been a particularly nasty bug you caught !

Complete Internet Repair from Petrichorsoft

Tried to download 2 versions of this on the backup computer I'm using for all this temporary mayhem, and neither version would download.

When you click to download, the "save or run" options shows the file name as having a ? at the beginning, then the download hangs up.

So if all else fails, I'll have to give it another try perhaps via the laptop.

That's an older link, I guess its been taken down. Again, my apologies for not being more help. I'm thinking more and more a repair or fresh install may be more time efficient, but as stated earlier, I'm deferring to Kaktusoft/Golden/others more well versed in networking/internet problems than I am. (Laid awake most of the night thinking/wondering if there was something I forgot to suggest)

 

[Florida Rene]

ftp  [URL="ftp://ftp.microsoft.com"]ftp.microsoft.com[/URL]

Okay, thanks for the correction:

 

[Kaktussoft]

Here's one other you could try. I must admit your problem is proving tougher than anticipated ...... must have been a particularly nasty bug you caught !

Complete Internet Repair from Petrichorsoft

Tried to download 2 versions of this on the backup computer I'm using for all this temporary mayhem, and neither version would download.

When you click to download, the "save or run" options shows the file name as having a ? at the beginning, then the download hangs up.

So if all else fails, I'll have to give it another try perhaps via the laptop.

That's an older link, I guess its been taken down. Again, my apologies for not being more help. I'm thinking more and more a repair or fresh install may be more time efficient, but as stated earlier, I'm deferring to Kaktusoft/Golden/others more well versed in networking/internet problems than I am. (Laid awake most of the night thinking/wondering if there was something I forgot to suggest)

@indianacarnie: We don't even know yet what the problem is! He is connected to internet as seen in FARBAR log. Even name resolution works, so google.com translates to the correct ip address. And that address is reachable so no routing problem as well.

OP is no computer professional and has problems with troubleshooting. Only thing we know by now.... http stuff isn't working by name and by tcp/ip adress.

But is ftp working???? Without knowing all symptoms I can't post a conclusion

 

[indianacarnie]

That why I said I was deferring to others more knowledgeable in this field.

 

[Kaktussoft]

ftp  [URL="ftp://ftp.microsoft.com"]ftp.microsoft.com[/URL]

Okay, thanks for the correction:

Thanx for ftp screenshot. You see that's working! As told before there's no networking, or routing or DNS error!

Please again in command prompt (close the current window first):

netsh  winhttp  show  proxy

Post results

 

[Florida Rene]

Here's one other you could try. I must admit your problem is proving tougher than anticipated ...... must have been a particularly nasty bug you caught !

Complete Internet Repair from Petrichorsoft

Tried to download 2 versions of this on the backup computer I'm using for all this temporary mayhem, and neither version would download.

When you click to download, the "save or run" options shows the file name as having a ? at the beginning, then the download hangs up.

So if all else fails, I'll have to give it another try perhaps via the laptop.

That's an older link, I guess its been taken down. Again, my apologies for not being more help. I'm thinking more and more a repair or fresh install may be more time efficient, but as stated earlier, I'm deferring to Kaktusoft/Golden/others more well versed in networking/internet problems than I am. (Laid awake most of the night thinking/wondering if there was something I forgot to suggest)

Thanks a bunch! I think Kaktussoft is going in a step-by-step diagnosis manner, which seems to me very logical and appropriate. I'm attempting to following his instructions.

 

[Florida Rene]

ftp  [URL="ftp://ftp.microsoft.com"]ftp.microsoft.com[/URL]

Okay, thanks for the correction:

Thanx for ftp screenshot. You see that's working! As told before there's no networking, or routing or DNS error!

Please again in command prompt (close the current window first):

netsh  winhttp  show  proxy

Post results

Okay, sir...here you are:

 

[Kaktussoft]

1. Open Internet Explorer
2. Click the Tools button, and then click Internet Options.
3. Click the Connections tab, and then click LAN settings.

Post screenshot.

 

[Kaktussoft]

What virusscanner do you have? Which firewall? Did you change their settings recently? Anyway... disable them to test. Don't forget to reenable them later!!!!!!

 

[Florida Rene]

1. Open Internet Explorer
2. Click the Tools button, and then click Internet Options.
3. Click the Connections tab, and then click LAN settings.

Post screenshot.

Here you are:

 

[Kaktussoft]

Remove the checkmark at "automatically detect settings" and press OK. Retest if it's working now.
If not (most likely this is not the problem).... put the checkmark back and press OK.

 

[Florida Rene]

What virusscanner do you have? Which firewall? Did you change their settings recently? Anyway... disable them to test. Don't forget to reenable them later!!!!!!

My primary Virus scanner is AVG. Currently disabled.

Secondary is Security Essentials which apparently can't be disabled unless I remove it. Last update was 8:47 a.m. on the 18th, just minutes before AVG found the virus infections and removed them.

Firewall by cable modem. Don't know how to identify any others.

Did not change their settings recently.

 

[Florida Rene]

Remove the checkmark at "automatically detect settings" and press OK. Retest if it's working now.
If not (most likely this is not the problem).... put the checkmark back and press OK.

Removing checkmark did not help, so I put it back.