BSOD randomly and happening more & more.

[sezan1]

First experience it playing a game league of legends, then it just keeps happening over & over. I just got my desktop back today because I had BSODs happening and no signal to my TV & they said it was the windows disc I used on it that caused it, but they installed it with there version of windows and its still happening. Please help.


Common things that happen; Screen Freezes with minor lines of the screen shifting.
BSOD.
Loses signal to my TV, mouse & keyboard disconnect.
Loses signal to my TV, mouse & keyboard stay connected.

Edit -Another BSOD this time I could see it and get its details so im unsure if it was like the last times -

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff960000d6769, 0xfffff88003824a40, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 020314-17347-01.
Any help please?.

 

[Arc]

Hi sezan1.

It sounds bad, overall. But the good thing is the system seems to be new, and everything should be under warranty.

Dont you have any antivirus installed? If so, first scan the system for possible virus infection with the following programs.

• Anti-rootkit utility TDSSKiller
• Windows Defender Offline

Then use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download, install and update those, and then run full system scans with both of them, one by one.

Also, update the network driver from Realtek

Get the first one of the list, the Win7 and WinServer 2008 R2 Driver. Follow http://www.sevenforums.com/tutorials/97061-driver-install-device-manager.html to install it.

Let us know the results.
_________________________________________________________________________________________

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {10, 2, 1, fffff880014f028a}

Probably caused by : ndis.sys ( ndis!ndisAcquireReadLockPerCpuRefCnt+a )

Followup: MachineOwner
---------

 

[sezan1]

Well no viruses found, unfortunately my desktop shut off so I lost my post I was going to put & I updated the software.

Any other ideas?c ~ latest mini

 

[Arc]

Virus scanning was a check, a way to narrowing the issue down. As the driver update was.

If the situation continues even after updating the drivers, then do some hardware tests, one by one.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.
If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Stress test the CPU.
Hardware - Stress Test With Prime95

Replace the PSU with a known good one, just to make it sure that the PSU is not the issue.

If all are good, RMA the motherboard.

 

[sezan1]

Okay I've done the stress test all the way upto 48k 142 tests ran for 2 hours 21 minutes and 0 errors 0 warnings.
The BSoD s etc only happen randomly when 1. I've not been using my computer so it switches off, no mouse and keyboard power, like its in sleep or dead? 2. Playing league of legends causing screen freeze or no signal to my tv, no power to mouse or keyboard 3. Opening multiple things at one time or even randomly opening a few tabs on firefox could cause bsod/freeze.

I'll do the ram test when I can, any ideas on the causes? @ from even viewer all I get is;

<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" /> 
 
<EventID>41</EventID> 
 
<Version>2</Version> 
 
<Level>1</Level> 
 
<Task>63</Task> 
 
<Opcode>0</Opcode> 
 
<Keywords>0x8000000000000002</Keywords> 
 
<TimeCreated SystemTime="2014-02-03T18:25:10.782016200Z" /> 
 
<EventRecordID>3919</EventRecordID> 
 
<Correlation /> 
 
<Execution ProcessID="4" ThreadID="8" /> 
 
<Channel>System</Channel> 
 
<Computer>me-PC</Computer> 
 
<Security UserID="S-1-5-18" /> 
 
</System>
 
[URL="file:///C:/Users/me/AppData/Local/Temp/tmpAB3F.xml#"]-[/URL] <EventData>
<Data Name="BugcheckCode">0</Data> 
 
<Data Name="BugcheckParameter1">0x0</Data> 
 
<Data Name="BugcheckParameter2">0x0</Data> 
 
<Data Name="BugcheckParameter3">0x0</Data> 
 
<Data Name="BugcheckParameter4">0x0</Data> 
 
<Data Name="SleepInProgress">false</Data> 
 
<Data Name="PowerButtonTimestamp">0</Data> 
 
</EventData>
 
 
</Event>
 
 
&
 
[URL="file:///C:/Users/me/AppData/Local/Temp/tmpAB3F.xml#"]-[/URL] <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" /> 
 
<EventID>41</EventID> 
 
<Version>2</Version> 
 
<Level>1</Level> 
 
<Task>63</Task> 
 
<Opcode>0</Opcode> 
 
<Keywords>0x8000000000000002</Keywords> 
 
<TimeCreated SystemTime="2014-02-03T07:00:23.845632000Z" /> 
 
<EventRecordID>3728</EventRecordID> 
 
<Correlation /> 
 
<Execution ProcessID="4" ThreadID="8" /> 
 
<Channel>System</Channel> 
 
<Computer>me-PC</Computer> 
 
<Security UserID="S-1-5-18" /> 
 
</System>
 
 
[URL="file:///C:/Users/me/AppData/Local/Temp/tmpAB3F.xml#"]-[/URL] <EventData>
<Data Name="BugcheckCode">0</Data> 
 
<Data Name="BugcheckParameter1">0x0</Data> 
 
<Data Name="BugcheckParameter2">0x0</Data> 
 
<Data Name="BugcheckParameter3">0x0</Data> 
 
<Data Name="BugcheckParameter4">0x0</Data> 
 
<Data Name="SleepInProgress">false</Data> 
 
<Data Name="PowerButtonTimestamp">0</Data> 
 
</EventData>
 
 
</Event>
 
also I see a warning in event viewer but idk what it is or even if its connected; 
 
[URL="file:///C:/Users/me/AppData/Local/Temp/tmpAB3F.xml#"]-[/URL] <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
[URL="file:///C:/Users/me/AppData/Local/Temp/tmpAB3F.xml#"]-[/URL] <System>
<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" /> 
 
<EventID>219</EventID> 
 
<Version>0</Version> 
 
<Level>3</Level> 
 
<Task>212</Task> 
 
<Opcode>0</Opcode> 
 
<Keywords>0x8000000000000000</Keywords> 
 
<TimeCreated SystemTime="2014-02-03T07:00:41.364462600Z" /> 
 
<EventRecordID>3785</EventRecordID> 
 
<Correlation /> 
 
<Execution ProcessID="4" ThreadID="44" /> 
 
<Channel>System</Channel> 
 
<Computer>me-PC</Computer> 
 
<Security UserID="S-1-5-18" /> 
 
</System>
 
 
[URL="file:///C:/Users/me/AppData/Local/Temp/tmpAB3F.xml#"]-[/URL] <EventData>
<Data Name="DriverNameLength">118</Data> 
 
<Data Name="DriverName">WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_MULTIPLE&PROD_CARD__READER&REV_1.00#058F63666438&0#</Data> 
 
<Data Name="Status">3221226341</Data> 
 
<Data Name="FailureNameLength">14</Data> 
 
<Data Name="FailureName">\Driver\WUDFRd</Data> 
 
<Data Name="Version">0</Data> 
 
</EventData>
 
 
</Event>
 
The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_MULTIPLE&PROD_CARD__READER&REV_1.00#058F63666438&0#.
 
 
 
 
also tried a sfc /scannow didn't find anything. 
 
 
When trying to play league of legends I encountered yet another BSoD - 
 
0x0000001a (0x0000000000041287, 0x0000000500026eb6, 0x0000000000000000, 0x0000000000000000)
 
20seconds before it I had this in event viewer also 
 
-System
-Provider[ Name] Microsoft-Windows-Kernel-Power[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID41Version2Level1Task63Opcode0Keywords0x8000000000000002-TimeCreated[ SystemTime] 2014-02-03T22:28:20.746021300Z
EventRecordID4087Correlation-Execution[ ProcessID] 4[ ThreadID] 8
ChannelSystemComputerme-PC-Security[ UserID] S-1-5-18
 
-EventData
BugcheckCode26BugcheckParameter10x41287BugcheckParameter20x500026eb6BugcheckParameter30x0BugcheckParameter40x0SleepInProgressfalsePowerButtonTimestamp0

Okay so I ran windows memory diagnostic tool, first time I ran it it was frozen on 9%/18%.

second time I ran it, it was fine. No problems at all.

Have yet to do memtest.


& another one, just restarted itself, no bsod.


-System
-Provider[ Name] Microsoft-Windows-Kernel-Power[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID41Version2Level1Task63Opcode0Keywords0x8000000000000002-TimeCreated[ SystemTime] 2014-02-04T05:29:18.902021600Z
EventRecordID4623Correlation-Execution[ ProcessID] 4[ ThreadID] 8
ChannelSystemComputerme-PC-Security[ UserID] S-1-5-18

-EventData
BugcheckCode0BugcheckParameter10x0BugcheckParameter20x0BugcheckParameter30x0BugcheckParameter40x0SleepInProgressfalsePowerButtonTimestamp0


also my computer just frozen and this is what it said;

DWM.exe
the instruction function at 0xf9817f4d referenced memory at 0x9090ffff. The memory could not be read.

Click OK to terminate the program.

 

[Arc]

Microsoft-Windows-Kernel-Power Event ID 41means abnormal shutdown, and nothing more.

You will find nothing more meaningful by investing your time in it.

 

[sezan1]

STOP: 0x0000007B won't let me load windows anymore?

Link to gallery full of my problems with desktop:
Image Upper.com - View Gallery Photos

feel free to have a look & tell me what you think, thanks Arc.

 

[Arc]

STOP: 0x0000007B won't let me load windows anymore?

That's what a stop 0x7B does.

Scan the system for possible virus infection with the following programs.

• Windows Defender Offline

Test your HDD using Seatools for DOS.

• http://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html

Let us know the results.

 

[sezan1]

How am I able to do this if I can't start windows at all? tried from last known good configuration, safe mode, system restore.
Nothing is working as of yet. I have also tried to reinstall windows with my disc, but it just freezes, no power to keyboard or mouse.

Ps in your opinion can this be caused by software? all these problems? apparently the people I bought my desktop off of said it was 'league of legends' or other software that was the cause for every problem I am currently having. The exact same thing they said about my windows disc being the wrong one.

The only things I downloaded to this desktop were;

League of legends
Direct 10
& one other league of legends related thing.
In league of legends there is microsoft c++ 2005 software dist or something.

So really can it be league of legends causing it all?.

 

[Arc]

How am I able to do this if I can't start windows at all?

Read the suggested links first, ask later. Otherwise the questions will not be very bright one.

Both of the suggested tests runs on themselves, outside of windows.

 

[sezan1]

Sorry Arc I solved the 0x7b problem by default settings in bios, I can't install windows now because the desktop just freezes.
& I can't load the previous windows because the new install was just starting or a fault.

Dumb question ~ will follow seatools and see what happens. Thanks arc.

 

[Arc]

As per Carrona.Org: STOP 0x0000007B: INACCESSIBLE_BOOT_DEVICE http://carrona.org/bsodindx.html#top
Usual causes: Hard drive, File system, Boot sequence errors, Device driver, Virus infection (in particular check the MBR)

So, Seatools test is a must here. As the WDO scan, too.

And as 0x7B does not allow the user to boot into windows, both the tests are self-bootable.

 

[sezan1]

Okay I will do it, thanks. Going to do seatools test now.

Okay so I loaded it up; no hard drives found if you believe this to be incorrect, check cables, drive power and jumper settings. and then try again.

Could this be due to changing eufi to default settings?....

 

[Arc]

Boot into the BIOS. Disable Asrock RAM disc, and try Seatools again.

 

[sezan1]

Where do I find asrock ram disc? under which option? main;octweaker;advanced;tool;h/wmonitor;boot;security ? I'm totally a amateur at this,

 

[Arc]

It should be under advanced. But if not there, search in other places too. Because, all the BIOS are somehow different.

 

[sezan1]

Okay in advanced there is;

CPU config
North bridge config
South bridge config
Storage config
Super IO config
ACPI config
USB config

Which would it come under? and could it be listed differently? 'name'? because I'm not seeing asrock ram disc anywhere

Have searched all

 

[Arc]

Not being an Asrock user, I dont have the idea about their BIOS options. But it may come under different name like "Xfast RAM utility.

It serves as SCSI. And is any other mode than IDE is enabled, Seatools for DOS will not be able to read the discs.

 

[sezan1]

Not being an Asrock user, I dont have the idea about their BIOS options. But it may come under different name like "Xfast RAM utility.

It serves as SCSI. And is any other mode than IDE is enabled, Seatools for DOS will not be able to read the discs.

Can't see xfast ram utility either sadly, IDE is enabled? Ah I'm getting totally confused, I'm not 100% sure what to look for lol.

I'm sending my desktop back to them, have to pay a fee because apparently they think its 'fine' since they took it back and done there tests etc. and apparently the software I installed is the cause of everything, in your personal opinion do you think league of legends -- a game, caused all the problems?

 

[Arc]

I am asking others to have a look at your thread.