Solved BSOD While watching video on Amazon.com error 0x0000003b

[kmeck22]

I am going to watch one more video tonight just to test it one more time. If it works I will mark this as solved. You sir, are awesome. I thank you again!

 

[kmeck22]

Sorry for coming back so late. But It looks like going to MSE has solved this. I tried going to Panda Cloud and it bluescreen during a game. I went back to MSE and everything is running fine. I really truly believe that Killer Network Manager does not like an aggressive antivirus screwing with it. Thank you again for helping me!

 

[Arc]

You are welcome.

Let us know about any further issue.

 

[kmeck22]

So I got another BSOD tonight. I was just sitting there looking at FB, and out of nowhere, it just bluescreens. I have gamed a lot since the last time I spoke to you and I never got one BSOD. I looked it over with bluescreen viewer and it has an indication that afd.sys driver is involved again. That seems like the same driver that was at fault when you said that this could be a network driver issue. I downloaded and installed the latest driver for my Killer network adapter, so I hope that might be the issue. Attached is the .rar that contains my dump file. Any help is much appreciated!

 

[Arc]

Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

   Information

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

   Warning

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

   Tip

• If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
• If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Let us know the results, with the subsequent crash dumps, if any.

Post it following the Blue Screen of Death (BSOD) Posting Instructions.

 

[kmeck22]

Alright, I will try over this weekend and get back to you asap. Will a driver crash create a BSOD or dump file?

 

[Arc]

Will a driver crash create a BSOD or dump file?

Yes,it is supposed to do so. That is the purpose of Driver Verifier.

 

[kmeck22]

I did not notice this before but it looks like I had a BSOD on 1/20/2014. It looks like it has something to do with Nvidia. But I have the latest Nvidia driver for my card. I just checked. Attached is the dump file. Let me know if this sheds some light on things. Thanks again!

 

[Arc]

fffff880`029bc430  fffff880`0f1b697aUnable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x12697a

Yes, there is a very little evidence that the display driver is probleming.

And unfortunately I dont know any driver version that works good with GTX 770. You may try the drivers on a trial and error basis:

• 320.49 WHQL
• 327.23 WHQL
• 331.58 WHWL
• 331.65 WHQL
• 331.82 WHQL

Get them from Drivers - Download NVIDIA Drivers

Do a clean install on all of them. Uninstall the previously installed driver first.
Uninstall All nvidia items in Control Panel > Programs and features

• • 3D Vision Control Driver
  • 3D Vision Driver
  • Graphics Driver
  • HD Audio Driver
  • PhysX
  • nvidia Update
  (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
• Now follow Drivers - Clean Left over Files after Uninstalling
• Download the target WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:
  
  

Lengthy process, but the only stable version of nvidia is 314.22 lately, which does not support 700 series GPU.

 

[kmeck22]

So I haven't received any bluescreens as of yet since I downloaded a new driver for my video card. But now my usb devices(keyboard and mouse) are sporadically not working at times(I tried different usb ports and still get the same issues) and out of nowhere, my secondary HDD for storage disappeared! I restarted and it came back but I never had that happen before. Could this be a motherboard issue all together? I just can't seem to pinpoint what the heck is going on with this machine.

 

[Arc]

We cannot blame the motherboard in a remote assistance, as we cannot test it.

 

[kmeck22]

So do you recommend I proceed with verifying drivers to see if there is something at fault?

 

[Arc]

So do you recommend I proceed with verifying drivers to see if there is something at fault?

That would be a good idea.

Here is a good article that you may follow: http://www.sevenforums.com/tutorials/220165-troubleshooting-steps-windows-7-a.html

 

[kmeck22]

So I updated my Video and Network drivers and got another bluescreen again. Everything was running fine until I played Skyrim. I looked at blue screen view and it's the same two drivers that are always at fault... afd.sys and ntoskrnl.exe. Attached is the BSOD.

 

[kmeck22]

I ran driver verifier and restarted. Right after the windows logo would come up and then disappear at start up, the machine would blue screen. It did this consistently three times in a row. I stopped verifier after this to keep from damaging anything. The three BSODs are attached to this post. Thanks again for all your help!

 

[Arc]

Post it following the Blue Screen of Death (BSOD) Posting Instructions.

 

[kmeck22]

What? I have attached the dump files in the last two replies like I have been all the other times you have helped me. The last reply has 3 .dmp files in an .RAR. I thought that is all you needed?

 

[Arc]

What? I have attached the dump files in the last two replies like I have been all the other times you have helped me. The last reply has 3 .dmp files in an .RAR. I thought that is all you needed?

Post it following the Blue Screen of Death (BSOD) Posting Instructions.

 

[kmeck22]

Okay, my apologies for the questions. I just never had to do that before. Attached is the .rar you need. The driver verifier BSOD events are dated 2/16/2014 and the time should be around 8:51-8:52pm. Let me know if you need anything else.

 

[Arc]

Those files was highly necessary to understand the situation.

Driver verifier caught MBfilt64.sys as failing, which is a component of tealtek audio driver. And, you are using the latest version of the realtek audio driver.

So it is most possible that Driver verifier caught something wrong here.

If you are using the ASUS Xonar Essence STX, try disabling Realtek audio, at least as a test.