Solved Virus "Please update your internet explorer" even after formatting

[Wintermoon1919]

Virus "Please update your internet explorer" even after formatting

Hi!
I'm having problems with a virus : everytime i enter in a site(for example "google.it") i get an "error"(virus) wich says "Please update your internet explorer"; it doesn't matter wich browser i use(explorer,chrome,etc) or wich search engine(google,bing,etc).
So i decided to reset the router but nothing changed;then i decided to format my two partitions and re-install windows 7 but i keep having the same problem.

What can i do?
Thank you.

 

[Gator]

Hi and welcome to Sevenforums!

Its concerning that you said you reformatted and its still there. First of all, lets try to remove it and then we can find out if there is a bigger issue.

Try this guide first:
Remove "Please Update Your Browser To Continue" virus (Removal Guide)

 

[Wintermoon1919]

Sorry i forgot to say that i used this guide
before resetting the router and formatting the partitions
The programs i used didn't find nothing but i kept having the problem

 

[Gator]

Sorry i forgot to say that i used this guide https://www.facebook.com/events/317127685104618/
before resetting the router and formatting the partitions
The programs i used didn't find nothing but i kept having the problem

The link you gave is to Facebook, if you accidentally posted that can you post a link to the actual guide or is there a set of instructions on that page?

 

[Wintermoon1919]

oh god sorry i wanted to link this one : Remove Update-Browser.org (Fake Browser update virus) - FixYourBrowser.com

 

[Gator]

oh god sorry i wanted to link this one : Remove Update-Browser.org (Fake Browser update virus) - FixYourBrowser.com

Well since you already formatted, lets go ahead and do it again and make sure we get everything off your drive.

Start here: (You can get by with just using step one if you aren't comfortable continuing with the rest. Keep in mind, this will completely wipe your drive clean of everything. Make sure you backup anything important to you. Mainly, pictures, videos, important data... etc)
http://www.sevenforums.com/tutorials/91339-ssd-hdd-optimize-windows-reinstallation.html



After that, you can follow this guide and install like normal.
http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html

Once you're back up and running, make sure you install all important updates. Check back here and confirm whether or not the virus is removed.

 

[Wintermoon1919]

ok i cleaned the disks using the command prompt
now in the installation windows i have the 2 disks with non allocated space on them but everytime i try to choose one of them and click "forward" i get the "error0x80300024 unable to install windows ...."

 

[Gator]

ok i cleaned the disks using the command prompt
now in the installation windows i have the 2 disks with non allocated space on them but everytime i try to choose one of them and click "forward" i get the "error0x80300024 unable to install windows ...."

If you have any other Hard Drives connected, please disconnect them and ensure you only have the hard drive you want to install the OS on plugged in.

 

[Wintermoon1919]

i managed to install windows
but i still have the problem
the main page of internet explorer is working(like before) but when i try to enter in "google.com" or do a search with bing or google the "please update...." is still there
now i'm installing updates for windows but i think it won't change anything.....

 

[Tews]

Are you using a disc to reinstall Windows, or a USB? It almost sounds like an ifected USB that is passing the virus along with the new install...

 

[Gator]

Are you using a disc to reinstall Windows, or a USB? It almost sounds like an ifected USB that is passing the virus along with the new install...

Agreed

 

[Gator]

i managed to install windows
but i still have the problem
the main page of internet explorer is working(like before) but when i try to enter in "google.com" or do a search with bing or google the "please update...." is still there
now i'm installing updates for windows but i think it won't change anything.....

Where did you get your install disc/usb from?

 

[Wintermoon1919]

i'm using a dvd

 

[Gator]

i'm using a dvd

Where did you get the DVD and/or where did you get the ISO that you burned on to the DVD?

 

[Wintermoon1919]

from a friend of mine who used that dvd to install his operative system and never had problems(i think he is using it from years so.....)
but anyway when i first installed windows from that dvd i didn't have any problem.....the virus came later(months later) so i think my pc got infected from another source and not the dvd
anyway i can try to use another dvd and see if that is the problem
what do you think?

 

[Gator]

How do you connect to the internet?

 

[Wintermoon1919]

using an adsl flash drive
(also all the other computers in the house don't have the virus)

 

[gregrocker]

In addition Follow same Reinstall tutorial in my signature pic below to use a clean official ISO for your licensed version, get your drivers first from Updates, scan data with MBAM and SAS before reimporting.

Test performance after each group of Updates, each program install to see if its a point of infection.

Use only tools and methods in reinstall tutorial below especially Step 12 to monitor and restrict browser add-ons and search (spy) services.

 

[Wintermoon1919]

i thought i solved the problem by downloading and installing a clean image of windows
but i just encountered the problem again
in the first minutes everything was normal i could surf the internet(using explorer) but then again the page(this time it says"update adobe flash..." )appeared and i think that explorer is infected
for now chrome works normally
anyway i'm downloading the updates via "windows update"
there's nothing else i can do?

EDIT: now explorer works again but i don't know for how long it will work because the "bugged page" already showed up

 

[gregrocker]

Did you scan your data with the solutions I suggested before reimporting it?

Is it possible it was a legit popup to install Flash? Please post back a screenshot of the popup using the Snipping Tool in Start Menu.

If you were following the Best Practices in Clean Reinstall - Factory OEM Windows 7 as suggested you would have done the Updates first to get your drivers and latest IE. I would go with IE10 and avoid IE11 which messes up Win7 gadgets.

Do a Diagnostic Install where you check performance after each group of Updates and then each program that is installed. Scan your program installers too or download new ones from the actual author's site as they could be infected if they came from dodgy sites.