Internet limited access then reconnects

[jayrro]

I'm having a problem on my desktop, my internet keeps getting limited access then reconnects. Please if someone can help me i would greatly appreciate it as I don't know what to do anymore. I have a wired internet connection.

PS: Sorry I'm not so good with computers so you sirs will have to be specific in telling me what to do.

Thanks.

 

[matts6887]

i would try resetting the connection. Unplug both the power cord(s) for the modem and router(if you have a router) and wait about a minute or so; then plug the power cords back in and let the device(s) reboot. Doing that should reset them and in turn hopefully reset your connection. If that does not do anything post back and we can go from there.

 

[jayrro]

Thanks for the quick reply. I tried it and it didn't change anything.

 

[jc836]

There is a possibility that you will want to call your provider (ISP). There are examples of this type of failure due to modem/router issues that requikre them to either test from their end and possibly replace the equipment.
We need more of the specs for your system as well as what modem/router you have. I do agree that a simple reset usualy gets things back to normal, btw.
So shut down your computer and then unplug the modem/router. Wait 1 minute or so and restart the modem and then turn on the computer. If this fails then call yur ISP /provider.

 

[chev65]

I'm having a problem on my desktop, my internet keeps getting limited access then reconnects. Please if someone can help me i would greatly appreciate it as I don't know what to do anymore. I have a wired internet connection.

PS: Sorry I'm not so good with computers so you sirs will have to be specific in telling me what to do.

Thanks.

If you can post the results of the following two commands it would be helpful. You just need to paste the command into an elevated command prompt.

netsh wlan show all

ipconfig/all

 

[jayrro]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\navarro>netsh wlan show all
Wireless System Information Summary
(Time: 6/22/2014 1:42:51 PM Pacific Daylight Time)


=======================================================================
============================== SHOW DRIVERS ===========================
=======================================================================

The Wireless AutoConfig Service (wlansvc) is not running.

=======================================================================
============================= SHOW INTERFACES =========================
=======================================================================

The Wireless AutoConfig Service (wlansvc) is not running.

=======================================================================
=========================== SHOW HOSTED NETWORK =======================
=======================================================================

The Wireless AutoConfig Service (wlansvc) is not running.

=======================================================================
============================= SHOW SETTINGS ===========================
=======================================================================

The Wireless AutoConfig Service (wlansvc) is not running.

=======================================================================
============================== SHOW FILTERS ===========================
=======================================================================

The Wireless AutoConfig Service (wlansvc) is not running.

=======================================================================
=========================== SHOW CREATEALLUSER ========================
=======================================================================



=======================================================================
============================= SHOW PROFILES ===========================
=======================================================================

The Wireless AutoConfig Service (wlansvc) is not running.

=======================================================================
========================== SHOW PROFILES NAME=* =======================
=======================================================================

The Wireless AutoConfig Service (wlansvc) is not running.

=======================================================================
======================= SHOW NETWORKS MODE=BSSID ======================
=======================================================================

The Wireless AutoConfig Service (wlansvc) is not running.

C:\Users\navarro>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : navarro-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 00-30-67-DE-2A-EF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::f893:f047:d637:dfb6%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.34(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, June 22, 2014 12:13:30 PM
Lease Expires . . . . . . . . . . : Wednesday, June 25, 2014 12:13:29 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 234893415
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-90-CC-6F-00-30-67-DE-2A-EF

DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{8841A857-0A16-4F3C-B161-295EE221AEF7}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

 

[chev65]

I can see that one of your Windows services has been disabled, the wlan auto configuration service isn't running which leads me to believe that other Windows services have been disabled for some reason?

Yes I can see you are trying to connect with a wired connection but that doesn't explain why this service has been disabled.

The Ethernet connection appears to be fine from what I'm seeing so something is blocking the connection.

The limited connection problem can be many different things, resetting the router would be my first move.