Solved BSOD upon waking from hibernation (new laptop)

[neil470]

I just got a new laptop a few days ago- a Lenovo T540p, and everything's been working great. However, I put the computer into hibernation last night, connected to AC power. Upon waking it from hibernation this morning, however, I encountered a problem. It happened kind of fast so I didn't have time to analyze much.

>Opened lid
>Laptop sprung to life, even though normally I have to press the power button to wake it
>Pretty sure some ThinkPad logo came up
>BOOM bluescreen. Didn't look normal though, as I saw nothing about Windows encountering a problem, and it said something about parameters. Only stayed on screen for a few seconds
>windows restarted, went to boot screen with the "safe mode or start normally" stuff
>laptop said windows just recovered from an unexpected shutdown (i believe those were the words) so i checked for a solution online
>nothing else happened, everything is working fine
>put it through another hibernation cycle and nothing happened

Here are the files per posting rules:

I appreciate any advice on what I should do, or if I should be worried at all.

 

[HarriePateman]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck E4, {1, fffffa800bfff0f0, 0, 0}

*** WARNING: Unable to verify timestamp for [COLOR="red"]Netwsw02.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for [COLOR="red"]Netwsw02.sys[/COLOR]
Probably caused by : [COLOR="Red"]Netwsw02.sys[/COLOR] ( Netwsw02+161f2d )

Followup: MachineOwner

Please update you intel WIFI drivers: https://downloadcenter.intel.com/default.aspx

Once you have done this please run:

http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

 

[neil470]

Thanks for the timely response. I updated what I could (bluetooth driver said it installed, but it still showed that I should update to the most recent version on the Intel website. Which is weird, because the download file is exactly the same as the one I already have. The graphics driver also won't install, it says it's not verified for my computer). I also ran the driver verifier, and I haven't had any problems yet. Thanks.

 

[HarriePateman]

No worries glad i could help!

 

[neil470]

Also, just curious- why don't you have any Antivirus (as of your system specs)? :huh:

 

[HarriePateman]

dont use this advice:

I don't believe in them, i only visit trusted sites and sue trusted downloads. ohh and my home network has a domain computer which is running norton, that monitors me

 

[neil470]

I'm marking this thread as unsolved because I just opened my laptop lid (it goes to "sleep", not hibernation when I close it) and it began waking up, but then a screen popped up that said "Windows failed to start." It went straight to what looks like a Lenovo system tool and tried to fix itself, but to no avail. It then let me shut the system down and restart with no problems, after asking me if I wanted to do a system restore, which I declined. I'm sorry I don't really have any files to give you from this event.

I've only been doing normal stuff, like downloading Google Drive and organizing folders. I still have "verifier" running, and this is the first problem I've run into. I have no interest in my laptop running into errors all the time because I'll be leaving for my first year of college in about a month. Any advice? Should I make a new thread somewhere else since this isn't really a BSOD?

 

[HarriePateman]

Let me ask one of the other guys to come and have a look at this, they have more knowledge with start up.

 

[Arc]

I still have "verifier" running,

• If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, it should boot to desktop.
• If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

 

[Slartybart]

I just got a new laptop a few days ago- a Lenovo T540p, and everything's been working great. However, I put the computer into hibernation last night, connected to AC power. Upon waking it from hibernation this morning, however, I encountered a problem. It happened kind of fast so I didn't have time to analyze much.
.....

The easiest and perhaps fastest way to troubleshoot this issue is if you Restore the machine to Factory conditions. I'm not sure how to do this on a Lenovo, mainly because a few things have changed.

The best information is on your machine, probably in the Lenovo help in start menu.

Here are two links , one legacy and a new one (perhaps too new for your system - not sure)

How do I recover my factory installed programs and files? - Desktops and Workstations

Introduction to Lenovo OneKey Recovery 8.0 for Notebooks - Lenovo (US)

The restore options are sometimes confusing (at least it is on HP machines) - I'm suggesting a complete recovery. There might be wording that warns you about all data being erased or restoring to factory condition.

or

You can continue troubleshooting sleep / hibernation

If you continue trouble shooting, I'd start by eliminating hibernation as a possible cause.
Open an http://www.sevenforums.com/tutorials/783-elevated-command-prompt.html

Type the following in the Command Prompt window to ten off hibernation (you can turn it on if/when you want by chaning off to on on the command line):

powercfg -h off
exit​

Restart your machine

Since the machine is only a few days old - I'd go with recovery.

Bill
.

 

[Arc]

Hi Bill.

Very nice post. Truly helpful, as always.

Apparently after updating the driver to Intel(R) Dual Band Wireless-AC 7260, the BSOD during waking the PC up from hibernation is supposed to be solved.

The Remaining issue is, as I am seeing and thinking, for Driver Verifier. neil470 has 24 items in startup. Any of them may be verified to be weak by the verifier before the computer boots to windows. He need to get rid of the verifier with a minimum possible destruction. Factory Restore is the before last option, where the last one is a clean reinstall.

We need to be careful before suggestion Driver Verifier. It may be fatal for the people who are not very computer savvy.

 

[Slartybart]

I still have "verifier" running,

• If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, it should boot to desktop.
• If you cannot boot in Safe mode too, do a System Restore to a point you made earlier.

Hi Bill.

Very nice post. Truly helpful, as always.

Apparently after updating the driver to Intel(R) Dual Band Wireless-AC 7260, the BSOD during waking the PC up from hibernation is supposed to be solved.

The Remaining issue is, as I am seeing and thinking, for Driver Verifier. neil470 has 24 items in startup. Any of them may be verified to be weak by the verifier before the computer boots to windows. He need to get rid of the verifier with a minimum possible destruction. Factory Restore is the before last option, where the last one is a clean reinstall.

We need to be careful before suggestion Driver Verifier. It may be fatal for the people who are not very computer savvy.

Thanks Archie,

First point of order then is to disable Driver Verifier per your instructions in post# 9 (quoted here so I don't bury it with this post)

A restore might be premature, and I normally don't go there first, but since we know that the driver update seems to resolve the blue screen and takes hibernation out of the picture, it still seems the easiest followed by the driver update.

The other option is to eliminate the startup items:
OPTION ONE of http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html
Followed by OPTION TWO only if necessary

What I can determine about the startup items

Description of item in Startup | Value added | Command

Akamai NetSession Interface | questionable | C:\Users\Robert\AppData\Local\Akamai\netsession_win.exe
Akamai NetSession Interface | questionable | C:\Users\Robert\AppData\Local\Akamai\netsession_win.exe

Autodesk Sync | questionable | C:\Program Files\Autodesk\Autodesk Sync\AdSync.exe
Autodesk Sync | questionable | C:\Program Files\Autodesk\Autodesk Sync\AdSync.exe
Autodesk Sync | questionable | C:\Program Files\Autodesk\Autodesk Sync\AdSync.exe
Autodesk Sync | questionable | C:\Program Files\Autodesk\Autodesk Sync\AdSync.exe


Facebook Update | questionable |"C:\Users\Robert\AppData\Local\Facebook\Update\FacebookUpdate.exe /c /nocrashserver
Logitech Download Assistant | unnecessary | C:\Windows\system32\rundll32.exe C:\Windows\System32\LogiLDA.dll,LogiFetch

MFACApp | Credentials Mgr. | C:\Program Files\Nok Nok Labs\Multifactor Authentication Client\bin\mfac.exe

TpShocks | HDD shock guard - acceleration sensor | TpShocks.exe

LENOVO.TPKNRRES | audio video helper | C:\Program Files\Lenovo\Communications Utility\TPKNRRES.exe

PasswordManager | questionable | C:\Program Files\Lenovo\Password Manager\password_manager.exe

Sidebar | Personal choice | %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun
Sidebar | Personal choice | %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun
Sidebar | Personal choice | C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
Sidebar | Personal choice | %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun

 

[neil470]

Firstly, thanks a bunch for the kind and helpful answers.

Secondly, I turned on my computer this morning, and it booted normally, but soon after, it bluescreened. It let me restart and boot into safe mode, where I backed up the few files I had and performed a factory restore, via Lenovo's restoration utility. Not a huge inconvenience, but I'm guessing this deleted the .dmp from the BSOD, though, so again, no files to show for it. I'll update all drivers like instructed in this post, but what should my next course of action be so as not to run into this problem again?

 

[Arc]

Hi neil470.

After updating the WiFi driver, better you wait and see how it goes. But, free up startup as Slartybart suggested in post #12.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus and the touchpad Driver, SynTPEnh.
5. Apply > OK
6. Accept then restart.

Then as a test, you may put the computer to sleep and wake it up; for a few times. Does it still BSOD? Let us know.

 

[neil470]

I followed your instructions, although there was no start-up program for Norton Internet Security (it's still active now, though) so the only one I left enabled was the touchpad driver. No problems so far with sleep or hibernation. Am I able to re-enable all the other drivers now?

 

[Slartybart]

.....
Am I able to re-enable all the other drivers now?

Drivers?

If you mean the startup items, the only one you really need is the touchpad, and that's only necessary if you have applied any customization (changed the left/right button actions, scrolling or finger gestures...)

Norton from your system specs (thanks for providing that information) wasn't in the startup before either. Other AV applications place an entry in the Startup, so it's common practice to mention leaving AV in there. Norton apparently launches by other means (a service start??) - I'm not exactly certain.

I would leave the configuration as it is - minimal, and see how things behave.

You should concentrate on Windows Update (WU) after the Recovery so that your system has everything in order Windows wise.

Run WU manually until nothing more is offered. Please post a screenshot of Computer > Properties (right click computer, select properties). I want to see what version Windows reports (SP1?)
See: http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Thanks,

Bill
.

 

[Slartybart]

Windows updates are a little easier to manage if you configure it to notify only.


Reset Windows Update (WU) so it matches this configuration

View attachment 326305​

If you are already running Windows 7 SP1, there is a pseudo SP2 - Hotfix rollup that saves some time:
You must already be running SP1. If you need Windows 7 SP1 you can download it from here:
Win7 SP1

Otherwise, download the Hotfix Rollup from here: 64 bit Windows 7

Then run WU manually until there are no more updates offered. This will take a while even with the two shortcut methods I provided above.

 

[Arc]

I followed your instructions, although there was no start-up program for Norton Internet Security (it's still active now, though) so the only one I left enabled was the touchpad driver. No problems so far with sleep or hibernation. Am I able to re-enable all the other drivers now?

NIS runs as a background service. Accessible from the services tab of the system configuration window (which you accessed for disabling startup items, accessing the startup tab). But it is better that you let it be there.

About the other things, let them remain disabled. All the programs are installed in your computer. You may call them anytime from Start > All programs. No need to let them all run in the background.

Let us know for any further issue.

 

[neil470]

Bill- here is a screenshot of my system properties after installing all available Windows Updates (haven't gotten to the pseudo-SP2 yet). Everything has been working fine so far. Still running minimal start-up programs. I'll go install the hotfix now.

*Edit* Installed hotfix, went off without a hitch. Will let you guys know if I have any more problems. Until then, farewell and thanks for all your help!

 

[Slartybart]

You're welcome, glad to hear everything is working well.

Thanks for the screen shot. Hotfix rollup installed - you're doing great!

Keep manually installing Windows Updates (WU) until nothing is offered and your machine should be in good working order for college.

When you're done with the WU you might want to create a System Image if you have an external drive. If you create the System Image you can put your machine back in order in about 30 minutes.

See:http://www.sevenforums.com/tutorials/663-backup-complete-computer-create-image-backup.html
and: http://www.sevenforums.com/tutorials/675-system-image-recovery.html (OPTION TWO)

If you don't have an external device with a large enough capacity (30-40 GB for my System Image), think about getting one.

Bill
.