Solved Corrupted System File SFC Can't Fix

After the MGAdiag has been posted, open an elevated command prompt and issue the following commands:
net start sppsvc
sc qc sppsvc
sc queryex sppsvc
sc qprivs sppsvc
sc qsidtype sppsvc
sc sdshow sppsvc​

Post the output - thanks
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP Pavilion dv6-6c10us
OS
x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
CPU
AMD A6-3420M APU with Radeon(tm) HD Graphics
Motherboard
Hewlett-Packard 1805
Memory
6.00 GB
Graphics Card(s)
AMD Radeon(TM) HD 6520G
Sound Card
(1) AMD High Definition Audio Device (2) IDT High Definiti
Monitor(s) Displays
HP W2072a 20" LCD (1600 x 900) @ 60 Hz
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
ST640LM0 00 HM641JI SATA Disk Device
Keyboard
Logitech k520 wireless KB
Mouse
Logitech m320 wireless mouse (bundled with KB)
Internet Speed
15/5 | 54 MB Wireless 'n'
Antivirus
Realtime: Defender or Avast | On-demand: Malwarebytes, ESET
Browser
IE 11 on Win8, IE 10 on win 7
Other Info
Media: [Gimp, Audacity, VLC] || Comm: [WEmail 2012, Skype] || Productivity: [OpenOffice,| Textpad] || Utils: [Sysinternals, cCleaner, Speccy, Defraggler]
Ok slui looks good, one down.

I reviewed the thread and I got a bit confused (easily done) - the order is out of sync a bit.

Please run another MGAdiag to bring me back in sync.
http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html

I don't think anything has miraculously changed, but I need to verify the status after the license store was recreated.

Code:
[Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE22
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-9CBQQ-CBRDX-4VBW4
Windows Product Key Hash: 4o79yMzf+5/lHKmwIiotxng2nPc=
Windows Product ID: 00371-OEM-9045181-41077
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {88569B0E-21CB-4760-A2CC-9595DA52037D}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{88569B0E-21CB-4760-A2CC-9595DA52037D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4VBW4</PKey><PID>00371-OEM-9045181-41077</PID><PIDType>3</PIDType><SID>S-1-5-21-764048772-141219837-185285450</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DX58SO__</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>SOX5810J.86A.5600.2013.0729.2250</Version><SMBIOSVersion major="2" minor="5"/><Date>20130729000000.000000+000</Date></BIOS><HWID>92ED3407018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>1B16FCA35E8C714</Val><Hash>Ox0izo7MjcnLKUdV4ul5G/4OhBY=</Hash><Pid>81605-906-5273533-65430</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-451-841077-02-1033-7601.0000-2132014
Installation ID: 021892549173720063162803583281194772514004932426885526
Processor Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial Product Key: 4VBW4
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 01-Aug-14 18:34:34
Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: N/A
HealthStatus: 0x0000000000000800
Event Time Stamp: 8:1:2014 11:47
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
 
HWID Data-->
HWID Hash Current: MAAAAAMAAAABAAEAAQACAAAAAQABAAEACrYw0tpjQ0ZsQ7K6xFcOLJyfvSCmnuqC
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
APIC INTEL DX58SO 
FACP INTEL DX58SO 
HPET INTEL DX58SO 
MCFG INTEL DX58SO 
WDDT INTEL DX58SO 
ASF! INTEL DX58SO 
SSDT INTEL SSDT PM
DMAR INTEL DX58SO 
WDTT INTEL DX58SO 
ASPT INTEL PerfTune
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Professional x64 SP1
CPU
Intel i7-980x @ 3.6GHz
Motherboard
Intel DX58SO
Memory
Corsair 12GB DDR3 RAM (3x4GB)
Graphics Card(s)
EVGA NVIDIA GeForce GTX 760 SC
Sound Card
Intel High Definition 7.1 Audio Subsystem - Realtek ALC889
Monitor(s) Displays
Dual Display - LG Electronics Flatron L227WTG
Screen Resolution
1680 x 1050 60Hz 32-bit
Hard Drives
2 Seagate Constellation ST1000NM0033 1TB SATA 6Gb/s HDDs configured as Intel SATA Array 0, RST RAID 1, Vol. 0 (C:\) & Vol. 1 (D:\), & 2 Seagate Barracuda ST500DM002 500GB SATA 6Gb/s HDDs configured as Intel SATA Array 1 RST RAID 1, Vol. 0 (E:\)
PSU
Corsair HX850W
Case
Antec P182
Cooling
Stock Intel i7-980x Cooling Solution + 4 120mm Case Fans
Keyboard
Microsoft Wireless Multimedia Keyboard 1.1
Mouse
Microsoft Standard Wireless Optical Mouse
Internet Speed
DSL - 3.0 Mb/s download 768 Kb/s upload
Antivirus
ESET Smart Security 12, Defender & SuperAntiSpyware Pro
Browser
Firefox Quantum 64-bit
Other Info
Optical Drives: Pioneer DVR-216R & TSSTcorp SH-S223Q, Anker USB 3.0 PCI-E Card, Hauppauge WinTV-HVR 2250 Dual TV Tuner Board for Windows Media Center, Bose Companion 3 Series II multimedia speaker system, APC Smart-UPS SMT1500
After the MGAdiag has been posted, open an elevated command prompt and issue the following commands:
net start sppsvc
sc qc sppsvc
sc queryex sppsvc
sc qprivs sppsvc
sc qsidtype sppsvc
sc sdshow sppsvc
Post the output - thanks

Code:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
C:\Windows\system32>net start sppsvc
The Software Protection service is starting.
The Software Protection service was started successfully.

C:\Windows\system32>sc qc sppsvc
[SC] QueryServiceConfig SUCCESS
SERVICE_NAME: sppsvc
        TYPE               : 10  WIN32_OWN_PROCESS
        START_TYPE         : 2   AUTO_START  (DELAYED)
        ERROR_CONTROL      : 1   NORMAL
        BINARY_PATH_NAME   : C:\Windows\system32\sppsvc.exe
        LOAD_ORDER_GROUP   :
        TAG                : 0
        DISPLAY_NAME       : Software Protection
        DEPENDENCIES       : RpcSs
        SERVICE_START_NAME : NT AUTHORITY\NetworkService
C:\Windows\system32>sc queryex sppsvc
SERVICE_NAME: sppsvc
        TYPE               : 10  WIN32_OWN_PROCESS
        STATE              : 4  RUNNING
                                (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
        WIN32_EXIT_CODE    : 0  (0x0)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0
        PID                : 9856
        FLAGS              :
C:\Windows\system32>sc qprivs sppsvc
[SC] QueryServiceConfig2 SUCCESS
SERVICE_NAME: sppsvc
        PRIVILEGES       : SeAuditPrivilege
                         : SeChangeNotifyPrivilege
                         : SeCreateGlobalPrivilege
                         : SeImpersonatePrivilege
C:\Windows\system32>sc qsidtype sppsvc
[SC] QueryServiceConfig2 SUCCESS
SERVICE_NAME: sppsvc
SERVICE_SID_TYPE:  UNRESTRICTED
C:\Windows\system32>sc sdshow sppsvc
D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCW
DWO;;;WD)
C:\Windows\system32>
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Professional x64 SP1
CPU
Intel i7-980x @ 3.6GHz
Motherboard
Intel DX58SO
Memory
Corsair 12GB DDR3 RAM (3x4GB)
Graphics Card(s)
EVGA NVIDIA GeForce GTX 760 SC
Sound Card
Intel High Definition 7.1 Audio Subsystem - Realtek ALC889
Monitor(s) Displays
Dual Display - LG Electronics Flatron L227WTG
Screen Resolution
1680 x 1050 60Hz 32-bit
Hard Drives
2 Seagate Constellation ST1000NM0033 1TB SATA 6Gb/s HDDs configured as Intel SATA Array 0, RST RAID 1, Vol. 0 (C:\) & Vol. 1 (D:\), & 2 Seagate Barracuda ST500DM002 500GB SATA 6Gb/s HDDs configured as Intel SATA Array 1 RST RAID 1, Vol. 0 (E:\)
PSU
Corsair HX850W
Case
Antec P182
Cooling
Stock Intel i7-980x Cooling Solution + 4 120mm Case Fans
Keyboard
Microsoft Wireless Multimedia Keyboard 1.1
Mouse
Microsoft Standard Wireless Optical Mouse
Internet Speed
DSL - 3.0 Mb/s download 768 Kb/s upload
Antivirus
ESET Smart Security 12, Defender & SuperAntiSpyware Pro
Browser
Firefox Quantum 64-bit
Other Info
Optical Drives: Pioneer DVR-216R & TSSTcorp SH-S223Q, Anker USB 3.0 PCI-E Card, Hauppauge WinTV-HVR 2250 Dual TV Tuner Board for Windows Media Center, Bose Companion 3 Series II multimedia speaker system, APC Smart-UPS SMT1500
Thanks,

I didn't see the output from Adwcleaner, perhaps my request got buried (I bury a lot posts including my own)

Please run AdwCleaner, which will detect and clean if anything is found. It's fairly quick and very efficient for certain types of malware.

Download,
Scan,
Clean

Follow the above steps on: How to use AdwCleaner version 3.x

Post the logs here on SevenForums - not on the General Changelog Team (GCT) site.

Then download and install the Win7 x64 version of: Description of the update for Windows Activation Technologies. You might end up back on the MS support site, so I want to make sure there's no hint of malware.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP Pavilion dv6-6c10us
OS
x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
CPU
AMD A6-3420M APU with Radeon(tm) HD Graphics
Motherboard
Hewlett-Packard 1805
Memory
6.00 GB
Graphics Card(s)
AMD Radeon(TM) HD 6520G
Sound Card
(1) AMD High Definition Audio Device (2) IDT High Definiti
Monitor(s) Displays
HP W2072a 20" LCD (1600 x 900) @ 60 Hz
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
ST640LM0 00 HM641JI SATA Disk Device
Keyboard
Logitech k520 wireless KB
Mouse
Logitech m320 wireless mouse (bundled with KB)
Internet Speed
15/5 | 54 MB Wireless 'n'
Antivirus
Realtime: Defender or Avast | On-demand: Malwarebytes, ESET
Browser
IE 11 on Win8, IE 10 on win 7
Other Info
Media: [Gimp, Audacity, VLC] || Comm: [WEmail 2012, Skype] || Productivity: [OpenOffice,| Textpad] || Utils: [Sysinternals, cCleaner, Speccy, Defraggler]
Thanks,

I didn't see the output from Adwcleaner, perhaps my request got buried (I bury a lot posts including my own)

Please run AdwCleaner, which will detect and clean if anything is found. It's fairly quick and very efficient for certain types of malware.

Download,
Scan,
Clean

Follow the above steps on: How to use AdwCleaner version 3.x

Post the logs here on SevenForums - not on the General Changelog Team (GCT) site.

Then download and install the Win7 x64 version of: Description of the update for Windows Activation Technologies. You might end up back on the MS support site, so I want to make sure there's no hint of malware.

Code:
# AdwCleaner v3.302 - Report created 01/08/2014 at 19:31:30
# Updated 30/07/2014 by Xplode
# Operating System : Windows 7 Professional Service Pack 1 (64 bits)
# Username : TJG - DESKTOPVA
# Running from : C:\Users\TJG\Desktop\adwcleaner_3.302.exe
# Option : Clean
***** [ Services ] *****
 
***** [ Files / Folders ] *****
Folder Deleted : C:\Users\TJG\AppData\LocalLow\Conduit
Folder Deleted : C:\Users\TJG\AppData\Roaming\YourFileDownloader
***** [ Scheduled Tasks ] *****
[x] Not Deleted : SUPERAntiSpyware Scheduled Task 548d58d4-cf1c-4a16-96ff-c83f07f24f7c
***** [ Shortcuts ] *****
 
***** [ Registry ] *****
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\AskInstallChecker-1_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\AskInstallChecker-1_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\au__rasapi32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\au__rasmancs
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKCU\Software\1ClickDownload
Key Deleted : HKLM\Software\Freeze.com
Key Deleted : HKLM\Software\Solvusoft
***** [ Browsers ] *****
-\\ Internet Explorer v11.0.9600.17207
 
*************************
AdwCleaner[R0].txt - [1902 octets] - [01/08/2014 19:29:13]
AdwCleaner[S0].txt - [1699 octets] - [01/08/2014 19:31:30]
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1759 octets] ##########

Code:
# AdwCleaner v3.302 - Report created 01/08/2014 at 20:22:32
# Updated 30/07/2014 by Xplode
# Operating System : Windows 7 Professional Service Pack 1 (64 bits)
# Username : TJG - DESKTOPVA
# Running from : C:\Users\TJG\Desktop\adwcleaner_3.302.exe
# Option : Clean
***** [ Services ] *****

***** [ Files / Folders ] *****

***** [ Scheduled Tasks ] *****
Task Deleted : SUPERAntiSpyware Scheduled Task 548d58d4-cf1c-4a16-96ff-c83f07f24f7c
***** [ Shortcuts ] *****

***** [ Registry ] *****

***** [ Browsers ] *****
-\\ Internet Explorer v11.0.9600.17207

*************************
AdwCleaner[R0].txt - [1902 octets] - [01/08/2014 19:29:13]
AdwCleaner[R1].txt - [879 octets] - [01/08/2014 20:21:54]
AdwCleaner[S0].txt - [1839 octets] - [01/08/2014 19:31:30]
AdwCleaner[S1].txt - [803 octets] - [01/08/2014 20:22:32]
########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [862 octets] ##########

Update for Windows 7 for x64-based Systems (KB971033)

KB971033 installed without any issues.
 
Last edited:

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Professional x64 SP1
CPU
Intel i7-980x @ 3.6GHz
Motherboard
Intel DX58SO
Memory
Corsair 12GB DDR3 RAM (3x4GB)
Graphics Card(s)
EVGA NVIDIA GeForce GTX 760 SC
Sound Card
Intel High Definition 7.1 Audio Subsystem - Realtek ALC889
Monitor(s) Displays
Dual Display - LG Electronics Flatron L227WTG
Screen Resolution
1680 x 1050 60Hz 32-bit
Hard Drives
2 Seagate Constellation ST1000NM0033 1TB SATA 6Gb/s HDDs configured as Intel SATA Array 0, RST RAID 1, Vol. 0 (C:\) & Vol. 1 (D:\), & 2 Seagate Barracuda ST500DM002 500GB SATA 6Gb/s HDDs configured as Intel SATA Array 1 RST RAID 1, Vol. 0 (E:\)
PSU
Corsair HX850W
Case
Antec P182
Cooling
Stock Intel i7-980x Cooling Solution + 4 120mm Case Fans
Keyboard
Microsoft Wireless Multimedia Keyboard 1.1
Mouse
Microsoft Standard Wireless Optical Mouse
Internet Speed
DSL - 3.0 Mb/s download 768 Kb/s upload
Antivirus
ESET Smart Security 12, Defender & SuperAntiSpyware Pro
Browser
Firefox Quantum 64-bit
Other Info
Optical Drives: Pioneer DVR-216R & TSSTcorp SH-S223Q, Anker USB 3.0 PCI-E Card, Hauppauge WinTV-HVR 2250 Dual TV Tuner Board for Windows Media Center, Bose Companion 3 Series II multimedia speaker system, APC Smart-UPS SMT1500
Code:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
C:\Windows\system32>sfc /scannow
Beginning system scan.  This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log
C:\Windows\system32>
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Professional x64 SP1
CPU
Intel i7-980x @ 3.6GHz
Motherboard
Intel DX58SO
Memory
Corsair 12GB DDR3 RAM (3x4GB)
Graphics Card(s)
EVGA NVIDIA GeForce GTX 760 SC
Sound Card
Intel High Definition 7.1 Audio Subsystem - Realtek ALC889
Monitor(s) Displays
Dual Display - LG Electronics Flatron L227WTG
Screen Resolution
1680 x 1050 60Hz 32-bit
Hard Drives
2 Seagate Constellation ST1000NM0033 1TB SATA 6Gb/s HDDs configured as Intel SATA Array 0, RST RAID 1, Vol. 0 (C:\) & Vol. 1 (D:\), & 2 Seagate Barracuda ST500DM002 500GB SATA 6Gb/s HDDs configured as Intel SATA Array 1 RST RAID 1, Vol. 0 (E:\)
PSU
Corsair HX850W
Case
Antec P182
Cooling
Stock Intel i7-980x Cooling Solution + 4 120mm Case Fans
Keyboard
Microsoft Wireless Multimedia Keyboard 1.1
Mouse
Microsoft Standard Wireless Optical Mouse
Internet Speed
DSL - 3.0 Mb/s download 768 Kb/s upload
Antivirus
ESET Smart Security 12, Defender & SuperAntiSpyware Pro
Browser
Firefox Quantum 64-bit
Other Info
Optical Drives: Pioneer DVR-216R & TSSTcorp SH-S223Q, Anker USB 3.0 PCI-E Card, Hauppauge WinTV-HVR 2250 Dual TV Tuner Board for Windows Media Center, Bose Companion 3 Series II multimedia speaker system, APC Smart-UPS SMT1500
Ok, I'm a bit stuck on the slui issue.

I'm going to bow out on that and defer to NoelDP when he gets a chance. He has the experience and tools to guide you best. It might take Noel a while since he's working through an issue on his own machine. Please be patient.


While you're waiting for Noel, you can clean up any additional remnants or dormant malware.

Restart your machine and then run two additional malware scanners
  1. Junkware Removal Tool (JRT)
    Junkware Removal Tool Download

    JRT is fairly quick
    - Download and run as administrator.

    Restart your machine then run one more scanner.


  2. ESEST Online scanner
    This takes the longest to scan and clean. It could take a few hours, but it does a thorough job

    You'll need to run this scanner in IE
    Read the help, then press the Run ESET Online Scanner button
    The scanner runs in a pop-up window - if you close the window, you close the scanner.



    Select the options shown below and press the start button
    ESET Settings-cnoRem.png



    When the scan finishes, review any detected malware to determine if they are knwo to you or are unknow. If they are unknow, they are most likely malweare and can be deleted.

    If you're not sure, do not close the scanner window. Attach the ESET log and a member will assist you.

    ESET Online Scanner FAQs
    ESET Online Scanner FAQs said:
    How can I view the log file from ESET Online Scanner?

    The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is
    "C:\Program Files\ESET\EsetOnlineScanner\log.txt"
    (on 64-bit systems this directory will be
    "C:\Program Files (x86)\ESET\Esetonlinescanner\log.txt").
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP Pavilion dv6-6c10us
OS
x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
CPU
AMD A6-3420M APU with Radeon(tm) HD Graphics
Motherboard
Hewlett-Packard 1805
Memory
6.00 GB
Graphics Card(s)
AMD Radeon(TM) HD 6520G
Sound Card
(1) AMD High Definition Audio Device (2) IDT High Definiti
Monitor(s) Displays
HP W2072a 20" LCD (1600 x 900) @ 60 Hz
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
ST640LM0 00 HM641JI SATA Disk Device
Keyboard
Logitech k520 wireless KB
Mouse
Logitech m320 wireless mouse (bundled with KB)
Internet Speed
15/5 | 54 MB Wireless 'n'
Antivirus
Realtime: Defender or Avast | On-demand: Malwarebytes, ESET
Browser
IE 11 on Win8, IE 10 on win 7
Other Info
Media: [Gimp, Audacity, VLC] || Comm: [WEmail 2012, Skype] || Productivity: [OpenOffice,| Textpad] || Utils: [Sysinternals, cCleaner, Speccy, Defraggler]
Please upload the entire CBS folder so I can see the logs -

Have you been using a Registry Cleaner of any kind?


To confirm that the problem is what I think it is, please run the following commands in an Elevated Command Prompt window and post the results.

REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S

REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S
REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S


Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Ok, I'm a bit stuck on the slui issue.

I'm going to bow out on that and defer to NoelDP when he gets a chance. He has the experience and tools to guide you best. It might take Noel a while since he's working through an issue on his own machine. Please be patient.


While you're waiting for Noel, you can clean up any additional remnants or dormant malware.


Restart your machine and then run two additional malware scanners
  1. Junkware Removal Tool (JRT)
    Junkware Removal Tool Download

    JRT is fairly quick
    - Download and run as administrator.

    Restart your machine then run one more scanner.


  2. ESEST Online scanner
    This takes the longest to scan and clean. It could take a few hours, but it does a thorough job

    You'll need to run this scanner in IE
    Read the help, then press the Run ESET Online Scanner button
    The scanner runs in a pop-up window - if you close the window, you close the scanner.
    Select the options shown below and press the start button

    When the scan finishes, review any detected malware to determine if they are knwo to you or are unknow. If they are unknow, they are most likely malweare and can be deleted.

    If you're not sure, do not close the scanner window. Attach the ESET log and a member will assist you.

    ESET Online Scanner FAQs
    ESET Online Scanner FAQs said:
    How can I view the log file from ESET Online Scanner?

    The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is
    "C:\Program Files\ESET\EsetOnlineScanner\log.txt"
    (on 64-bit systems this directory will be
    "C:\Program Files (x86)\ESET\Esetonlinescanner\log.txt").


Code:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.4 (04.06.2014:1)
OS: Windows 7 Professional x64
Ran by TJG on 02-Aug-14 at  7:59:05.09
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 

~~~ Services
 
~~~ Registry Values
 
~~~ Registry Keys
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{84224BAC-B89F-44A5-9A9B-E2AC268DD10B}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{A9C215B4-A028-4BAC-91C0-C2B61BB4C838}
 
~~~ Files
 
~~~ Folders
 
~~~ Event Viewer Logs were cleared
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 02-Aug-14 at  8:03:30.47
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Professional x64 SP1
CPU
Intel i7-980x @ 3.6GHz
Motherboard
Intel DX58SO
Memory
Corsair 12GB DDR3 RAM (3x4GB)
Graphics Card(s)
EVGA NVIDIA GeForce GTX 760 SC
Sound Card
Intel High Definition 7.1 Audio Subsystem - Realtek ALC889
Monitor(s) Displays
Dual Display - LG Electronics Flatron L227WTG
Screen Resolution
1680 x 1050 60Hz 32-bit
Hard Drives
2 Seagate Constellation ST1000NM0033 1TB SATA 6Gb/s HDDs configured as Intel SATA Array 0, RST RAID 1, Vol. 0 (C:\) & Vol. 1 (D:\), & 2 Seagate Barracuda ST500DM002 500GB SATA 6Gb/s HDDs configured as Intel SATA Array 1 RST RAID 1, Vol. 0 (E:\)
PSU
Corsair HX850W
Case
Antec P182
Cooling
Stock Intel i7-980x Cooling Solution + 4 120mm Case Fans
Keyboard
Microsoft Wireless Multimedia Keyboard 1.1
Mouse
Microsoft Standard Wireless Optical Mouse
Internet Speed
DSL - 3.0 Mb/s download 768 Kb/s upload
Antivirus
ESET Smart Security 12, Defender & SuperAntiSpyware Pro
Browser
Firefox Quantum 64-bit
Other Info
Optical Drives: Pioneer DVR-216R & TSSTcorp SH-S223Q, Anker USB 3.0 PCI-E Card, Hauppauge WinTV-HVR 2250 Dual TV Tuner Board for Windows Media Center, Bose Companion 3 Series II multimedia speaker system, APC Smart-UPS SMT1500
Please upload the entire CBS folder so I can see the logs -

Have you been using a Registry Cleaner of any kind?


To confirm that the problem is what I think it is, please run the following commands in an Elevated Command Prompt window and post the results.

REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S
REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S
REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5AA} /S


Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

My C:\Windows\Logs\CBS folder has nine items which are attached below in compressed format.

View attachment 327814
View attachment 327815
View attachment 327817
View attachment 327818
View attachment 327819
View attachment 327820
View attachment CheckSUR.persist.zip
View attachment CheckSUR.zip
View attachment DeepClean.zip

Code:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
C:\Users\TJG>REG QUERY HKLM\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-
4AD6-8658-327C2C86C5AA} /S
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658
-327C2C86C5AA}\1.0
    (Default)    REG_SZ    SPPUI 1.0 Type Library
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658
-327C2C86C5AA}\1.0\0
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658
-327C2C86C5AA}\1.0\0\win32
    (Default)    REG_EXPAND_SZ    %SystemRoot%\System32\slui.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{EE574957-4077-4AD6-8658
-327C2C86C5AA}\1.0\FLAGS
    (Default)    REG_SZ    0
 
C:\Users\TJG>REG QUERY HKLM\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-32
7C2C86C5AA} /S
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5A
A}\1.0
    (Default)    REG_SZ    SPPUI 1.0 Type Library
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5A
A}\1.0\0
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5A
A}\1.0\0\win32
    (Default)    REG_EXPAND_SZ    %SystemRoot%\System32\slui.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{EE574957-4077-4AD6-8658-327C2C86C5A
A}\1.0\FLAGS
    (Default)    REG_SZ    0
 
C:\Users\TJG>REG QUERY HKLM\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-
4AD6-8658-327C2C86C5AA} /S
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658
-327C2C86C5AA}\1.0
    (Default)    REG_SZ    SPPUI 1.0 Type Library
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658
-327C2C86C5AA}\1.0\0
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658
-327C2C86C5AA}\1.0\0\win32
    (Default)    REG_EXPAND_SZ    %SystemRoot%\System32\slui.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\TypeLib\{EE574957-4077-4AD6-8658
-327C2C86C5AA}\1.0\FLAGS
    (Default)    REG_SZ    0
 
C:\Users\TJG>
C:\Users\TJG>

I regularly use CCleaner's registery cleaner.

Thanks for the assistance.

Regards
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Professional x64 SP1
CPU
Intel i7-980x @ 3.6GHz
Motherboard
Intel DX58SO
Memory
Corsair 12GB DDR3 RAM (3x4GB)
Graphics Card(s)
EVGA NVIDIA GeForce GTX 760 SC
Sound Card
Intel High Definition 7.1 Audio Subsystem - Realtek ALC889
Monitor(s) Displays
Dual Display - LG Electronics Flatron L227WTG
Screen Resolution
1680 x 1050 60Hz 32-bit
Hard Drives
2 Seagate Constellation ST1000NM0033 1TB SATA 6Gb/s HDDs configured as Intel SATA Array 0, RST RAID 1, Vol. 0 (C:\) & Vol. 1 (D:\), & 2 Seagate Barracuda ST500DM002 500GB SATA 6Gb/s HDDs configured as Intel SATA Array 1 RST RAID 1, Vol. 0 (E:\)
PSU
Corsair HX850W
Case
Antec P182
Cooling
Stock Intel i7-980x Cooling Solution + 4 120mm Case Fans
Keyboard
Microsoft Wireless Multimedia Keyboard 1.1
Mouse
Microsoft Standard Wireless Optical Mouse
Internet Speed
DSL - 3.0 Mb/s download 768 Kb/s upload
Antivirus
ESET Smart Security 12, Defender & SuperAntiSpyware Pro
Browser
Firefox Quantum 64-bit
Other Info
Optical Drives: Pioneer DVR-216R & TSSTcorp SH-S223Q, Anker USB 3.0 PCI-E Card, Hauppauge WinTV-HVR 2250 Dual TV Tuner Board for Windows Media Center, Bose Companion 3 Series II multimedia speaker system, APC Smart-UPS SMT1500
Here's one problem from the SFC scan...
Code:
 Line 27130: 2014-08-01 20:12:29, Info                  CSI    0000033b [SR] Repairing 1 components
 Line 27131: 2014-08-01 20:12:29, Info                  CSI    0000033c [SR] Beginning Verify and Repair transaction
 Line 27134: 2014-08-01 20:12:29, Info                  CSI    0000033e [SR] Cannot repair member file [l:16{8}]"slui.exe" of Microsoft-Windows-Security-SPP-UX, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 27137: 2014-08-01 20:12:29, Info                  CSI    00000340 [SR] Cannot repair member file [l:16{8}]"slui.exe" of Microsoft-Windows-Security-SPP-UX, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 27138: 2014-08-01 20:12:29, Info                  CSI    00000341 [SR] This component was referenced by [l:202{101}]"Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.WindowsFoundationDelivery"
 Line 27143: 2014-08-01 20:12:29, Info                  CSI    00000344 [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:16{8}]"slui.exe"; source file in store is also corrupted
 Line 27148: 2014-08-01 20:12:29, Info                  CSI    00000346 [SR] Repair complete

The CheckSUR scan is clean, and there's nothing gross in the background of the CBS.log

I'll post a fix for this a bit later.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I've uploaded a file - tjgaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\tjgaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\tjgaa
or
DIR E:\tjgaa



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\tjgaa <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
tjg79 I see things are getting better.
I have been following this thread.
I like watching the experts at work.

Back to watching.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that

My Advanced Boot Menu doesn't display a "Repair my Computer" option.

Is there another way to get to that option?

Regards
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Professional x64 SP1
CPU
Intel i7-980x @ 3.6GHz
Motherboard
Intel DX58SO
Memory
Corsair 12GB DDR3 RAM (3x4GB)
Graphics Card(s)
EVGA NVIDIA GeForce GTX 760 SC
Sound Card
Intel High Definition 7.1 Audio Subsystem - Realtek ALC889
Monitor(s) Displays
Dual Display - LG Electronics Flatron L227WTG
Screen Resolution
1680 x 1050 60Hz 32-bit
Hard Drives
2 Seagate Constellation ST1000NM0033 1TB SATA 6Gb/s HDDs configured as Intel SATA Array 0, RST RAID 1, Vol. 0 (C:\) & Vol. 1 (D:\), & 2 Seagate Barracuda ST500DM002 500GB SATA 6Gb/s HDDs configured as Intel SATA Array 1 RST RAID 1, Vol. 0 (E:\)
PSU
Corsair HX850W
Case
Antec P182
Cooling
Stock Intel i7-980x Cooling Solution + 4 120mm Case Fans
Keyboard
Microsoft Wireless Multimedia Keyboard 1.1
Mouse
Microsoft Standard Wireless Optical Mouse
Internet Speed
DSL - 3.0 Mb/s download 768 Kb/s upload
Antivirus
ESET Smart Security 12, Defender & SuperAntiSpyware Pro
Browser
Firefox Quantum 64-bit
Other Info
Optical Drives: Pioneer DVR-216R & TSSTcorp SH-S223Q, Anker USB 3.0 PCI-E Card, Hauppauge WinTV-HVR 2250 Dual TV Tuner Board for Windows Media Center, Bose Companion 3 Series II multimedia speaker system, APC Smart-UPS SMT1500
What menu picks do you have on the advanced menu?
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP Pavilion dv6-6c10us
OS
x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
CPU
AMD A6-3420M APU with Radeon(tm) HD Graphics
Motherboard
Hewlett-Packard 1805
Memory
6.00 GB
Graphics Card(s)
AMD Radeon(TM) HD 6520G
Sound Card
(1) AMD High Definition Audio Device (2) IDT High Definiti
Monitor(s) Displays
HP W2072a 20" LCD (1600 x 900) @ 60 Hz
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
ST640LM0 00 HM641JI SATA Disk Device
Keyboard
Logitech k520 wireless KB
Mouse
Logitech m320 wireless mouse (bundled with KB)
Internet Speed
15/5 | 54 MB Wireless 'n'
Antivirus
Realtime: Defender or Avast | On-demand: Malwarebytes, ESET
Browser
IE 11 on Win8, IE 10 on win 7
Other Info
Media: [Gimp, Audacity, VLC] || Comm: [WEmail 2012, Skype] || Productivity: [OpenOffice,| Textpad] || Utils: [Sysinternals, cCleaner, Speccy, Defraggler]
What menu picks do you have on the advanced menu?

SAFE MODE
SAFE MODE with Networking
SAFE MODE with Command Prompt

Enable Boot Logging
Enable Low-resolution Video (640x480)
Last Known Good Configuration (Advanced)
Directory Services Restore Mode
Debugging Mode
Disable Automatic Restart On System Failure
Disable Driver Signature Enforcement

Start Windows Normally
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Professional x64 SP1
CPU
Intel i7-980x @ 3.6GHz
Motherboard
Intel DX58SO
Memory
Corsair 12GB DDR3 RAM (3x4GB)
Graphics Card(s)
EVGA NVIDIA GeForce GTX 760 SC
Sound Card
Intel High Definition 7.1 Audio Subsystem - Realtek ALC889
Monitor(s) Displays
Dual Display - LG Electronics Flatron L227WTG
Screen Resolution
1680 x 1050 60Hz 32-bit
Hard Drives
2 Seagate Constellation ST1000NM0033 1TB SATA 6Gb/s HDDs configured as Intel SATA Array 0, RST RAID 1, Vol. 0 (C:\) & Vol. 1 (D:\), & 2 Seagate Barracuda ST500DM002 500GB SATA 6Gb/s HDDs configured as Intel SATA Array 1 RST RAID 1, Vol. 0 (E:\)
PSU
Corsair HX850W
Case
Antec P182
Cooling
Stock Intel i7-980x Cooling Solution + 4 120mm Case Fans
Keyboard
Microsoft Wireless Multimedia Keyboard 1.1
Mouse
Microsoft Standard Wireless Optical Mouse
Internet Speed
DSL - 3.0 Mb/s download 768 Kb/s upload
Antivirus
ESET Smart Security 12, Defender & SuperAntiSpyware Pro
Browser
Firefox Quantum 64-bit
Other Info
Optical Drives: Pioneer DVR-216R & TSSTcorp SH-S223Q, Anker USB 3.0 PCI-E Card, Hauppauge WinTV-HVR 2250 Dual TV Tuner Board for Windows Media Center, Bose Companion 3 Series II multimedia speaker system, APC Smart-UPS SMT1500
That's the result you get from not having a System Reservrd partition
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
That's the result you get from not having a System Reservrd partition

I think I've got one.

System Reserved.jpg

My Disk 0 is an Intel RST RAID5 Volume

Intel RST RAID5.jpg

The Intel RST RAID5 Volume may be preventing the "Repair my Computer" option from displaying in the Advanced Boot Menu.
 
Last edited:

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Professional x64 SP1
CPU
Intel i7-980x @ 3.6GHz
Motherboard
Intel DX58SO
Memory
Corsair 12GB DDR3 RAM (3x4GB)
Graphics Card(s)
EVGA NVIDIA GeForce GTX 760 SC
Sound Card
Intel High Definition 7.1 Audio Subsystem - Realtek ALC889
Monitor(s) Displays
Dual Display - LG Electronics Flatron L227WTG
Screen Resolution
1680 x 1050 60Hz 32-bit
Hard Drives
2 Seagate Constellation ST1000NM0033 1TB SATA 6Gb/s HDDs configured as Intel SATA Array 0, RST RAID 1, Vol. 0 (C:\) & Vol. 1 (D:\), & 2 Seagate Barracuda ST500DM002 500GB SATA 6Gb/s HDDs configured as Intel SATA Array 1 RST RAID 1, Vol. 0 (E:\)
PSU
Corsair HX850W
Case
Antec P182
Cooling
Stock Intel i7-980x Cooling Solution + 4 120mm Case Fans
Keyboard
Microsoft Wireless Multimedia Keyboard 1.1
Mouse
Microsoft Standard Wireless Optical Mouse
Internet Speed
DSL - 3.0 Mb/s download 768 Kb/s upload
Antivirus
ESET Smart Security 12, Defender & SuperAntiSpyware Pro
Browser
Firefox Quantum 64-bit
Other Info
Optical Drives: Pioneer DVR-216R & TSSTcorp SH-S223Q, Anker USB 3.0 PCI-E Card, Hauppauge WinTV-HVR 2250 Dual TV Tuner Board for Windows Media Center, Bose Companion 3 Series II multimedia speaker system, APC Smart-UPS SMT1500
Do you have a System Repair disc, or the Windows install disc?

Either of those will get you to the Command Prompt where you can do the work.

Follow Noel's instructions in post# 52

Bill
.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP Pavilion dv6-6c10us
OS
x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
CPU
AMD A6-3420M APU with Radeon(tm) HD Graphics
Motherboard
Hewlett-Packard 1805
Memory
6.00 GB
Graphics Card(s)
AMD Radeon(TM) HD 6520G
Sound Card
(1) AMD High Definition Audio Device (2) IDT High Definiti
Monitor(s) Displays
HP W2072a 20" LCD (1600 x 900) @ 60 Hz
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
ST640LM0 00 HM641JI SATA Disk Device
Keyboard
Logitech k520 wireless KB
Mouse
Logitech m320 wireless mouse (bundled with KB)
Internet Speed
15/5 | 54 MB Wireless 'n'
Antivirus
Realtime: Defender or Avast | On-demand: Malwarebytes, ESET
Browser
IE 11 on Win8, IE 10 on win 7
Other Info
Media: [Gimp, Audacity, VLC] || Comm: [WEmail 2012, Skype] || Productivity: [OpenOffice,| Textpad] || Utils: [Sysinternals, cCleaner, Speccy, Defraggler]
Do you have a System Repair disc, or the Windows install disc?

Either of those will get you to the Command Prompt where you can do the work.

Follow Noel's instructions in post# 52

Bill
.

I've got my OEM Windows 7 Professional x64 DVD.

I'll load the DVD and boot from the DVD to see if I get a repair my computer option screen.

Thanks for the assistance.

Regards
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Professional x64 SP1
CPU
Intel i7-980x @ 3.6GHz
Motherboard
Intel DX58SO
Memory
Corsair 12GB DDR3 RAM (3x4GB)
Graphics Card(s)
EVGA NVIDIA GeForce GTX 760 SC
Sound Card
Intel High Definition 7.1 Audio Subsystem - Realtek ALC889
Monitor(s) Displays
Dual Display - LG Electronics Flatron L227WTG
Screen Resolution
1680 x 1050 60Hz 32-bit
Hard Drives
2 Seagate Constellation ST1000NM0033 1TB SATA 6Gb/s HDDs configured as Intel SATA Array 0, RST RAID 1, Vol. 0 (C:\) & Vol. 1 (D:\), & 2 Seagate Barracuda ST500DM002 500GB SATA 6Gb/s HDDs configured as Intel SATA Array 1 RST RAID 1, Vol. 0 (E:\)
PSU
Corsair HX850W
Case
Antec P182
Cooling
Stock Intel i7-980x Cooling Solution + 4 120mm Case Fans
Keyboard
Microsoft Wireless Multimedia Keyboard 1.1
Mouse
Microsoft Standard Wireless Optical Mouse
Internet Speed
DSL - 3.0 Mb/s download 768 Kb/s upload
Antivirus
ESET Smart Security 12, Defender & SuperAntiSpyware Pro
Browser
Firefox Quantum 64-bit
Other Info
Optical Drives: Pioneer DVR-216R & TSSTcorp SH-S223Q, Anker USB 3.0 PCI-E Card, Hauppauge WinTV-HVR 2250 Dual TV Tuner Board for Windows Media Center, Bose Companion 3 Series II multimedia speaker system, APC Smart-UPS SMT1500
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