The problem isn't with the drivers. It is a problem of the registry entries. Microsoft posts the various ways to resolve this problem at its help and support page at
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs. Below is what the support page prescribes:[FONT=Arial, Helvetica, sans-serif]
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Your CD drive or DVD drive is missing or not recognized by Windows or other prog...
Your CD drive or DVD drive is missing or not recognized by Windows or other programs, so you cannot play or access a CD or DVD. This issue might have occurred after you installed, uninstalled, or updated a program or Windows Vista.
See the “
More information” section for detailed information.
This article helps you fix the problem. To have us fix this problem for you, go to the
"Fix it for me" section. If you would rather fix this problem yourself, go to the
"Let me fix it myself" section.
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Fix it for me Microsoft Windows Vista To fix this problem automatically on Windows Vista, clic...
Microsoft Windows Vista
To fix this problem automatically on Windows Vista, click the
Fix this problem link. Then, click
Run now button from the
Automated Troubleshooting Services page and follow the steps in this wizard.
Now go to the
"Did this fix the problem?" section.
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Microsoft Windows XP
To fix this problem automatically on Windows XP, click the
Fix this problem link. Then, click
Run in the
File Download dialog box and follow the steps in this wizard.
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http://go.microsoft.com/?linkid=964537720
Fix this problem
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this wizard may be in English only; however, the automatic fix also works for other language versions of Windows.
Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.
Now go to the
"Did this fix the problem?" section.
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Let me fix it myself Important This section, method, or task contains steps that tell you how to modi...
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modi fy it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 (
How to back up and restore the registry in Windows XP ) How to back up and restore the registry in Windows
This problem is caused by two Windows registry entries that have become corrupted. To fix the problem, you have to use Registry Editor to delete the corrupted Registry entries. To use this method, you must be logged on to Windows as an administrator. If you need help verifying that you are an administrator, visit the following Microsoft Web site:
http://support.microsoft.com/gp/admin (
Help and Support)
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Microsoft Windows Vista
- Click Start Collapse this imageExpand this image
, and then click All Programs.
- Click Accessories, and then click Run.
- Type regedit, and then click OK. Collapse this imageExpand this image
If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
- In the navigation pane, locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
- In the right pane, click UpperFilters.
Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters</STRONG> only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
- On the Edit menu, click Delete.
- When you are prompted to confirm the deletion, click Yes.
- In the right pane, click LowerFilters.
Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
- On the Edit menu, click Delete.
- When you are prompted to confirm the deletion, click Yes.
- Exit Registry Editor.
- Restart the computer.
Now go to the
"Did this fix the problem?" section.
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Microsoft Windows XP
- Click Start, and then click Run.
- In the Open box, type regedit, and then click OK.
- In the navigation pane, locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
- In the right pane, click UpperFilters.
Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.
- On the Edit menu, click Delete.
- When you are prompted to confirm the deletion, click Yes.
- In the right pane, click LowerFilters.
Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
- On the Edit menu, click Delete.
- When you are prompted to confirm the deletion, click Yes.
- Exit Registry Editor.
- Restart the computer.
Now go to the
"Did this fix the problem?" section.
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Did this fix the problem? 
