Solved Help Please-Factory Reset Error Message

chichibcc

New member
Local time
7:54 AM
Messages
4
Hello,

I am trying to factory reset a Gateway NE71B laptop, which runs Windows 7 and belongs to my sister, but she is giving it to someone else, so I was trying to do the factory reset for her using a set of recovery disks I ordered from Gateway.

However, while undergoing the factory rest process, I don't get any further than the second recovery disk when I get the following error message: "Restore failed-error code=0x5 (Access denied)."

It's extremely frustrating, because now I can't finish the restore process otherwise, rendering the computer unusable for the moment, and I don't know how to resolve this issue. Any help I could get would be very much appreciated. Thanks for reading.
 

My Computer My Computer

At a glance

Windows 7
Computer type
Laptop
Computer Manufacturer/Model Number
Gateway
OS
Windows 7
Hello,

I am trying to factory reset a Gateway NE71B laptop, which runs Windows 7 and belongs to my sister, but she is giving it to someone else, so I was trying to do the factory reset for her using a set of recovery disks I ordered from Gateway.

However, while undergoing the factory rest process, I don't get any further than the second recovery disk when I get the following error message: "Restore failed-error code=0x5 (Access denied)."

It's extremely frustrating, because now I can't finish the restore process otherwise, rendering the computer unusable for the moment, and I don't know how to resolve this issue. Any help I could get would be very much appreciated. Thanks for reading.

Most likely you have a bad disk. You can do a "clean" install of Windows 7 by following the instructions at the link below which includes instructions on creating a Windows 7 disk;

http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html
 

My Computer My Computer

At a glance

Windows 7 Professional x64Intel i5 quad processor16 GBRadeon HD 5770
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Professional x64
CPU
Intel i5 quad processor
Motherboard
DP67BG
Memory
16 GB
Graphics Card(s)
Radeon HD 5770
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Samsung SyncMaster
Screen Resolution
1920X1080
Hard Drives
WD 2TB (SATA Internal)
WD 1TB (USB External)
PSU
Corsair GS800
Case
Tower (Generic)
Cooling
3 Internal Fans
Keyboard
MS Wireless
Mouse
MS Optical Wired
Internet Speed
54 mbps
Antivirus
Emsisoft
Browser
IE-Version 9, Palemoon-Version 24.2.0
Hi chichibcc, welcome to 7F! :)

If the laptop has a recovery partition, have you considered using it?
 

My Computer My Computer

At a glance

Originally Win 7 Hm Prem x64 Ver 6.1.7600 Bui...Intel i3 530 2.93GHz, 2933MHz 2 Cores 4 Logic...6GB of 1,333MHz DDR3 SDRAM32MB Intel Graphics Media Accelerator HD IGChip
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway DX4831-01e (Mid-Tower Desktop)
OS
Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019
CPU
Intel i3 530 2.93GHz, 2933MHz 2 Cores 4 Logical Processors
Motherboard
Gateway H57M01 133 megahertz
Memory
6GB of 1,333MHz DDR3 SDRAM
Graphics Card(s)
32MB Intel Graphics Media Accelerator HD IGChip
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Gateway HX2000 20inch TFT active matrix TN
Screen Resolution
1600 x 900 x 59 hertz
Hard Drives
WDC WD10EADS-00M2B0 [HDD] (1000.20 GB) -- drive 0,
HL-DT-ST DVDRAM GH41N [CD-ROM dr]
Four card readers, and Four USB 2.0
PSU
300watts.
Case
Mid-Tower Desktop
Cooling
Stock from Gateway
Keyboard
Natural Ergonomic Keyboard 4000, see Other Info
Mouse
Orig. Gateway wore out now using Insignia USB wired optical
Internet Speed
Vz FIOS 10ms png 57.64Mbps down 65.53Mbps up Speedtest.org
Antivirus
Zamana Anti-logger with Anti-malware, MSE, Windows Firewall,
Browser
IE11.0.9600.19399-Upd ver11.0.135, Firefox 68.0.1 x64
Other Info
System Specs by Belarc.

BIOS: American Megatrends Inc. P01-A0 11/17/2009

Replaced the MS 'Natural' Standard PS/2 Enhanced 101-102 Keyboard with a new Natural Ergonomic Keyboard 4000 on August 1st 2014.

Canon Pixma MG3222 Printer.

Updated to IE11 on 12102015 | Fios Quantum Router g1100

Additional AV: SpywareBlaster, manual Mbam, SAS
Hi Anek, thanks for the reply.

How would I do that?
 

My Computer My Computer

At a glance

Windows 7
Computer type
Laptop
Computer Manufacturer/Model Number
Gateway
OS
Windows 7
Hello,

I am trying to factory reset a Gateway NE71B laptop, which runs Windows 7 and belongs to my sister, but she is giving it to someone else, so I was trying to do the factory reset for her using a set of recovery disks I ordered from Gateway.

However, while undergoing the factory rest process, I don't get any further than the second recovery disk when I get the following error message: "Restore failed-error code=0x5 (Access denied)."

It's extremely frustrating, because now I can't finish the restore process otherwise, rendering the computer unusable for the moment, and I don't know how to resolve this issue. Any help I could get would be very much appreciated. Thanks for reading.

Most likely you have a bad disk. You can do a "clean" install of Windows 7 by following the instructions at the link below which includes instructions on creating a Windows 7 disk;

http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html

Thank you, I will try it.
 

My Computer My Computer

At a glance

Windows 7
Computer type
Laptop
Computer Manufacturer/Model Number
Gateway
OS
Windows 7
Hi Anek, thanks for the reply.

How would I do that?
Your Welcome.

  • Power down the computer (hold the power button for 5 seconds if necessary).

  • Power it back up - but immediately start tapping the F11 key.

  • The recovery manager will start, and you can use it to restore the computer to factory defaults. It will guide you through the procedure with prompts.


  • If that doesn't work, it may need a different F Key try:

  • Powering down again, power back up. Immediately hold down the ALT key, and start tapping the F10 key.

  • When the Recovery manager starts, follow the prompts.
It can be tricky to get it to start, you might have to try several times before you hit the right timing sequence with the keys. It may help if you use two hands one finger on the power button and the other on the F11 key. As soon as you hear a beep or see the lappy run the startup screen start tapping the F11Key.


The power + ALT + F10 Key combination will require a bit more dexterity. :)


EDIT:

Ya' know in my haste, I forgot an even easier way and it should be in your start menu, I got this from my manual, and it's there on my Gateway if I ever need it:

   Information
Returning your system to its factory condition
If your computer experiences problems that are not recoverable by other
methods, you may need to reinstall everything to return your system to its
factory condition. You can reinstall using either your hard drive or the
recovery discs you have created.

   Warning
Caution:
This complete recovery deletes everything on your hard
drive, then reinstalls Windows and all software and drivers that
were pre-installed on your system. If you can access important
files on your hard drive, back them up now.

• If you can still run Windows, see “Recovering from within Windows” below.

   Tip
Recovering from within Windows

To reinstall Windows and all pre-installed software and drivers:

1. Click on Start > All Programs > Gateway, then click on Gateway
Recovery Management. Gateway Recovery Management opens.

2. Click on the Restore tab, then Restore system to factory default. The
Confirm Restoration dialog box opens.

3. Click on Yes, then Start. A dialog box displays information about the
hard drive that the operating system will be recovered to.
Caution: Continuing the process will erase all files on your hard
drive.

4. Click on OK. The recovery process begins by restarting your computer,
then continues by copying files to your hard drive. This process may
take a while, but a Gateway Recovery Management screen shows you
its progress.

5. When the recovery has finished, a dialog box prompts you to restart your
computer. Click on OK. Your computer restarts.

6. Follow the on-screen prompts for first-time system setup.


Here is the second method I suggested:
   Tip
Recovering from the hard drive during startup

To reinstall Windows and all pre-installed software and drivers:

1. Turn on your computer, then press Alt+F10 during startup. Gateway
Recovery Management opens.

2. Click on Restore system from factory default.

   Warning
Caution:
Continuing the process will erase all files on your hard
drive.

3. Click on Next. Your hard drive’s original, factory-loaded contents are
recovered. This process will take several minutes.


So, the moral of the story is;
If you have a machine that is 5years old or less, or never shipped with Recovery Disks check the Start > All Programs > (The model name), then click on the model's Recovery Management Program.
 
Last edited:

My Computer My Computer

At a glance

Originally Win 7 Hm Prem x64 Ver 6.1.7600 Bui...Intel i3 530 2.93GHz, 2933MHz 2 Cores 4 Logic...6GB of 1,333MHz DDR3 SDRAM32MB Intel Graphics Media Accelerator HD IGChip
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway DX4831-01e (Mid-Tower Desktop)
OS
Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019
CPU
Intel i3 530 2.93GHz, 2933MHz 2 Cores 4 Logical Processors
Motherboard
Gateway H57M01 133 megahertz
Memory
6GB of 1,333MHz DDR3 SDRAM
Graphics Card(s)
32MB Intel Graphics Media Accelerator HD IGChip
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Gateway HX2000 20inch TFT active matrix TN
Screen Resolution
1600 x 900 x 59 hertz
Hard Drives
WDC WD10EADS-00M2B0 [HDD] (1000.20 GB) -- drive 0,
HL-DT-ST DVDRAM GH41N [CD-ROM dr]
Four card readers, and Four USB 2.0
PSU
300watts.
Case
Mid-Tower Desktop
Cooling
Stock from Gateway
Keyboard
Natural Ergonomic Keyboard 4000, see Other Info
Mouse
Orig. Gateway wore out now using Insignia USB wired optical
Internet Speed
Vz FIOS 10ms png 57.64Mbps down 65.53Mbps up Speedtest.org
Antivirus
Zamana Anti-logger with Anti-malware, MSE, Windows Firewall,
Browser
IE11.0.9600.19399-Upd ver11.0.135, Firefox 68.0.1 x64
Other Info
System Specs by Belarc.

BIOS: American Megatrends Inc. P01-A0 11/17/2009

Replaced the MS 'Natural' Standard PS/2 Enhanced 101-102 Keyboard with a new Natural Ergonomic Keyboard 4000 on August 1st 2014.

Canon Pixma MG3222 Printer.

Updated to IE11 on 12102015 | Fios Quantum Router g1100

Additional AV: SpywareBlaster, manual Mbam, SAS
Thanks again everyone. Sir George was right-after doing some further online research, I came to the conclusion that the hard drive was bad, so I used a freeware program called DBAN (Darik's Boot and Nuke) disk wiping software to wipe it completely clean, so I could do a fresh install of Windows 7 using the Gateway restore disks, which went off without a hitch this time.

Of course, I backed up all of my sister's files onto a USB flash drive beforehand, which is extremely important to do, for this program will wipe out EVERYTHING. Link to DBAN's website:

Darik's Boot And Nuke | Hard Drive Disk Wipe and Data Clearing

Youtube video/tutorial on how to use DBAN, which I found very helpful: https://www.youtube.com/watch?v=iGQ-AIm8QsQ
 

My Computer My Computer

At a glance

Windows 7
Computer type
Laptop
Computer Manufacturer/Model Number
Gateway
OS
Windows 7
That's great news chichibcc! Thank you for the comprehensive follow up.
 

My Computer My Computer

At a glance

Originally Win 7 Hm Prem x64 Ver 6.1.7600 Bui...Intel i3 530 2.93GHz, 2933MHz 2 Cores 4 Logic...6GB of 1,333MHz DDR3 SDRAM32MB Intel Graphics Media Accelerator HD IGChip
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway DX4831-01e (Mid-Tower Desktop)
OS
Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019
CPU
Intel i3 530 2.93GHz, 2933MHz 2 Cores 4 Logical Processors
Motherboard
Gateway H57M01 133 megahertz
Memory
6GB of 1,333MHz DDR3 SDRAM
Graphics Card(s)
32MB Intel Graphics Media Accelerator HD IGChip
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Gateway HX2000 20inch TFT active matrix TN
Screen Resolution
1600 x 900 x 59 hertz
Hard Drives
WDC WD10EADS-00M2B0 [HDD] (1000.20 GB) -- drive 0,
HL-DT-ST DVDRAM GH41N [CD-ROM dr]
Four card readers, and Four USB 2.0
PSU
300watts.
Case
Mid-Tower Desktop
Cooling
Stock from Gateway
Keyboard
Natural Ergonomic Keyboard 4000, see Other Info
Mouse
Orig. Gateway wore out now using Insignia USB wired optical
Internet Speed
Vz FIOS 10ms png 57.64Mbps down 65.53Mbps up Speedtest.org
Antivirus
Zamana Anti-logger with Anti-malware, MSE, Windows Firewall,
Browser
IE11.0.9600.19399-Upd ver11.0.135, Firefox 68.0.1 x64
Other Info
System Specs by Belarc.

BIOS: American Megatrends Inc. P01-A0 11/17/2009

Replaced the MS 'Natural' Standard PS/2 Enhanced 101-102 Keyboard with a new Natural Ergonomic Keyboard 4000 on August 1st 2014.

Canon Pixma MG3222 Printer.

Updated to IE11 on 12102015 | Fios Quantum Router g1100

Additional AV: SpywareBlaster, manual Mbam, SAS
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