A blue screen stopping a window from opening (it keeps crashing) HELP

ImanDanial

New member
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wrong title **EDIT OF TITLE** Windows keep crashing when i try to reboot it

Alright, so beginning im 13 yr old with no computer experience. If you could help me do it step by step :(. Im on my fathers laptop (it has some stuff he has in it) and i don't wanna lose it. I was skyping + Playing games the other day and then my game crashed. I clicked ALT + CTRL + DEL twice for no reason and it just crashes. I mean im still on a skype call with my friend but its just blue normal windows background.. I just clicked the power on / off button to reboot it then it wont work. As from now im trying the Startup Repair (recommended) but its taking forever! Should i just wait? I clicked cancel once and im trying this method to atleast open the computer and just copy all the files

http://www.sevenforums.com/tutorials/139576-startup-repair-infinite-loop-recovery.html

But im stuck at number 3 cause its taking forever.
I don't even know what BSOD. Somebody please help me, my father will need the laptop in 2 days and we're out of cash to send it to the shop..
 
Last edited:

My Computer My Computer

At a glance

Windows 7idkIf im not wrong its 6GB
Computer type
Laptop
Computer Manufacturer/Model Number
Hp
OS
Windows 7
CPU
idk
Motherboard
idk
Memory
If im not wrong its 6GB
Hard Drives
idk
Browser
Google Chrome

My Computers My Computers

  • At a glance

    Windows 11 ProRyzen 9 5900X32GB G Skill DDR4-3600EVGA RTX 3080 FTW 3 Ultra
    Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    ALWAYS UNDER CONSTRUCTION
    OS
    Windows 11 Pro
    CPU
    Ryzen 9 5900X
    Motherboard
    Asus X570 Crosshair Viii Hero
    Memory
    32GB G Skill DDR4-3600
    Graphics Card(s)
    EVGA RTX 3080 FTW 3 Ultra
    Sound Card
    On Board/Sennheiser PC37X Headset
    Monitor(s) Displays
    3 X Asus 27"
    Screen Resolution
    2560x1440
    Hard Drives
    2 X 1 TB NVME drives
    PSU
    EVGA 850
    Case
    Phanteks Eclipse P400A
    Cooling
    EVGA 280 AIO
    Keyboard
    Logitech G510s/ Logitech G13
    Mouse
    Logitech G502
    Internet Speed
    24/1
    Antivirus
    ESET/MBAM Pro/SAS Pro
    Browser
    Chrome/ Firefox/ Edge
  • At a glance

    Windows 11 ProIntel Ultra 9 288V32 GB LPDDR5X 8533
    Computer type
    Laptop
    System Manufacturer/Model Number
    Dell 16 Plus
    OS
    Windows 11 Pro
    CPU
    Intel Ultra 9 288V
    Memory
    32 GB LPDDR5X 8533
    Monitor(s) Displays
    16" Mini-LED HDR600 Touch 90 Hz
    Screen Resolution
    2560X1600
    Hard Drives
    1 TB NVME

I can't get to anywhere, everytime im trying to go anywhere this pops up

Windows have encountered a problem communicating with a device connected to your computer.

This error can be caused by unplugging a removable storage device such as an external USB drive is in use, or by faulty hardware such as a hard drive or CD-ROM drive that is failing. Make sure any removable storage is properly connected and then restart your computer.

If you continue to receive this message, contact the hardware manufacturer.

File: \Boot\BCD
Status: 0xc00000e9
Info: An unexpected I/O error has occured

please help me.
 
Last edited:

My Computer My Computer

At a glance

Windows 7idkIf im not wrong its 6GB
Computer type
Laptop
Computer Manufacturer/Model Number
Hp
OS
Windows 7
CPU
idk
Motherboard
idk
Memory
If im not wrong its 6GB
Hard Drives
idk
Browser
Google Chrome
Are there any external USB drives attached to the computer? If so, disconnect them, then reboot.
 

My Computer My Computer

At a glance

Windows 10 Pro x64 ; Xubuntu x64Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz16GB Corsair Vengance DDR3 @ 661 MHz Dual Cha...EVGA NVidia GTX 560 1024MB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
Are there any external USB drives attached to the computer? If so, disconnect them, then reboot.

There is no external USB attached to the computer bfr this happens and right now.. I don't know whats the problem. And rebooting doesnt work too :\
 

My Computer My Computer

At a glance

Windows 7idkIf im not wrong its 6GB
Computer type
Laptop
Computer Manufacturer/Model Number
Hp
OS
Windows 7
CPU
idk
Motherboard
idk
Memory
If im not wrong its 6GB
Hard Drives
idk
Browser
Google Chrome

My Computer My Computer

At a glance

Windows 10 Pro x64 ; Xubuntu x64Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz16GB Corsair Vengance DDR3 @ 661 MHz Dual Cha...EVGA NVidia GTX 560 1024MB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518

My Computer My Computer

At a glance

Windows 7idkIf im not wrong its 6GB
Computer type
Laptop
Computer Manufacturer/Model Number
Hp
OS
Windows 7
CPU
idk
Motherboard
idk
Memory
If im not wrong its 6GB
Hard Drives
idk
Browser
Google Chrome
How do i use it? My own laptop can't turn on. Im posting using another computer
Your laptop doesn't need to be able to boot into Windows. Read the tutorial. Everything is explained in there on a step-by-step basis.
 

My Computer My Computer

At a glance

Windows 10 Pro x64 ; Xubuntu x64Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz16GB Corsair Vengance DDR3 @ 661 MHz Dual Cha...EVGA NVidia GTX 560 1024MB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
How do i use it? My own laptop can't turn on. Im posting using another computer
Your laptop doesn't need to be able to boot into Windows. Read the tutorial. Everything is explained in there on a step-by-step basis.

Can you help me? Im sorry. But i don't understand :(
 

My Computer My Computer

At a glance

Windows 7idkIf im not wrong its 6GB
Computer type
Laptop
Computer Manufacturer/Model Number
Hp
OS
Windows 7
CPU
idk
Motherboard
idk
Memory
If im not wrong its 6GB
Hard Drives
idk
Browser
Google Chrome
Click on the blue link in post #6....it opens a tutorial. Read it thoroughly. Now follow the instructions in that tutorial.
 

My Computer My Computer

At a glance

Windows 10 Pro x64 ; Xubuntu x64Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz16GB Corsair Vengance DDR3 @ 661 MHz Dual Cha...EVGA NVidia GTX 560 1024MB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
Click on the blue link in post #6....it opens a tutorial. Read it thoroughly. Now follow the instructions in that tutorial.

Remember when you said i don't need to boot to the desktop to do this? The problem is, yes i can't boot to the desktop but i can't do anything in my laptop.

Everytime i turn on my computer this happens, any button i press. Anything i do, holding F8 or such thing. It will do a sound of beep for a long time and won't work.

Unex4.jpg Photo by sirmalan | Photobucket (the picture of what i meant when im doing anything in my laptop)
 

My Computer My Computer

At a glance

Windows 7idkIf im not wrong its 6GB
Computer type
Laptop
Computer Manufacturer/Model Number
Hp
OS
Windows 7
CPU
idk
Motherboard
idk
Memory
If im not wrong its 6GB
Hard Drives
idk
Browser
Google Chrome
Remove the hard drive from the computer and boot into BIOS. See if you get the same screen.
 

My Computers My Computers

  • At a glance

    Windows 11 ProRyzen 9 5900X32GB G Skill DDR4-3600EVGA RTX 3080 FTW 3 Ultra
    Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    ALWAYS UNDER CONSTRUCTION
    OS
    Windows 11 Pro
    CPU
    Ryzen 9 5900X
    Motherboard
    Asus X570 Crosshair Viii Hero
    Memory
    32GB G Skill DDR4-3600
    Graphics Card(s)
    EVGA RTX 3080 FTW 3 Ultra
    Sound Card
    On Board/Sennheiser PC37X Headset
    Monitor(s) Displays
    3 X Asus 27"
    Screen Resolution
    2560x1440
    Hard Drives
    2 X 1 TB NVME drives
    PSU
    EVGA 850
    Case
    Phanteks Eclipse P400A
    Cooling
    EVGA 280 AIO
    Keyboard
    Logitech G510s/ Logitech G13
    Mouse
    Logitech G502
    Internet Speed
    24/1
    Antivirus
    ESET/MBAM Pro/SAS Pro
    Browser
    Chrome/ Firefox/ Edge
  • At a glance

    Windows 11 ProIntel Ultra 9 288V32 GB LPDDR5X 8533
    Computer type
    Laptop
    System Manufacturer/Model Number
    Dell 16 Plus
    OS
    Windows 11 Pro
    CPU
    Intel Ultra 9 288V
    Memory
    32 GB LPDDR5X 8533
    Monitor(s) Displays
    16" Mini-LED HDR600 Touch 90 Hz
    Screen Resolution
    2560X1600
    Hard Drives
    1 TB NVME
Remove the hard drive from the computer and boot into BIOS. See if you get the same screen.

Wait what? O_O_O_O_O_O_O the computer is not the one having the problem. The laptop is. Freak! You guys are too professional for me to understand. And i don't know how to remove hard drive my the computer im sorry omg i am stupid
 

My Computer My Computer

At a glance

Windows 7idkIf im not wrong its 6GB
Computer type
Laptop
Computer Manufacturer/Model Number
Hp
OS
Windows 7
CPU
idk
Motherboard
idk
Memory
If im not wrong its 6GB
Hard Drives
idk
Browser
Google Chrome
I am sure the manual that came with the computer explains how. And yes, a laptop is a computer.
 

My Computers My Computers

  • At a glance

    Windows 11 ProRyzen 9 5900X32GB G Skill DDR4-3600EVGA RTX 3080 FTW 3 Ultra
    Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    ALWAYS UNDER CONSTRUCTION
    OS
    Windows 11 Pro
    CPU
    Ryzen 9 5900X
    Motherboard
    Asus X570 Crosshair Viii Hero
    Memory
    32GB G Skill DDR4-3600
    Graphics Card(s)
    EVGA RTX 3080 FTW 3 Ultra
    Sound Card
    On Board/Sennheiser PC37X Headset
    Monitor(s) Displays
    3 X Asus 27"
    Screen Resolution
    2560x1440
    Hard Drives
    2 X 1 TB NVME drives
    PSU
    EVGA 850
    Case
    Phanteks Eclipse P400A
    Cooling
    EVGA 280 AIO
    Keyboard
    Logitech G510s/ Logitech G13
    Mouse
    Logitech G502
    Internet Speed
    24/1
    Antivirus
    ESET/MBAM Pro/SAS Pro
    Browser
    Chrome/ Firefox/ Edge
  • At a glance

    Windows 11 ProIntel Ultra 9 288V32 GB LPDDR5X 8533
    Computer type
    Laptop
    System Manufacturer/Model Number
    Dell 16 Plus
    OS
    Windows 11 Pro
    CPU
    Intel Ultra 9 288V
    Memory
    32 GB LPDDR5X 8533
    Monitor(s) Displays
    16" Mini-LED HDR600 Touch 90 Hz
    Screen Resolution
    2560X1600
    Hard Drives
    1 TB NVME
I am sure the manual that came with the computer explains how. And yes, a laptop is a computer.

My dad bought it idk where's all the laptop manual is... Wait so you are saying we can take out our HDD from a laptop? I mean like a laptop not a computer
 

My Computer My Computer

At a glance

Windows 7idkIf im not wrong its 6GB
Computer type
Laptop
Computer Manufacturer/Model Number
Hp
OS
Windows 7
CPU
idk
Motherboard
idk
Memory
If im not wrong its 6GB
Hard Drives
idk
Browser
Google Chrome
A laptop is a computer....its the same thing. If you don't have a manual and haven't done this before, then you best take it to a shop.

Alternatively, read the tutorial I posted properly to test the hard disk. It explains exactly what to do....but you have to read it.
 

My Computer My Computer

At a glance

Windows 10 Pro x64 ; Xubuntu x64Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz16GB Corsair Vengance DDR3 @ 661 MHz Dual Cha...EVGA NVidia GTX 560 1024MB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
A laptop is a computer....its the same thing. If you don't have a manual and haven't done this before, then you best take it to a shop.

Alternatively, read the tutorial I posted properly to test the hard disk. It explains exactly what to do....but you have to read it.

I'll just take it to the shop. Thanks for your help, im always sure you are 1 professional man. But it's just me that can't understand any shit about laptop and stuff.
I'd rather not f up my laptop because i might be doing wrong stuff

i love all of you guys here!
 

My Computer My Computer

At a glance

Windows 7idkIf im not wrong its 6GB
Computer type
Laptop
Computer Manufacturer/Model Number
Hp
OS
Windows 7
CPU
idk
Motherboard
idk
Memory
If im not wrong its 6GB
Hard Drives
idk
Browser
Google Chrome
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