Solved Windows 7 x64 Updates Keep Failing

MegaVortex

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I just finished a virus removal for a co-worker and am now getting errors trying to install the updates that are available. The main one which I would like to get is IE11. I keep getting the error codes: 0x8007371B and 9C57. I have tried every tool and fix-it solution from Microsoft that I could find as well as installing the updates manually, but they always fail. Please help, thanks! My CBS folder was like 30MB zipped, so here's the link to it on my onedrive: https://onedrive.live.com/redir?resid=2BD0E5C23C987256%21925
 
Last edited:

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 Home Premium x64

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
Download and install Windows Repair (All In One)
Run all the tests and reboot afterwards. Then try again.
Tried this with no luck. :(


Still no luck. It said "This update is not applicable to your computer." And after clearing my temp files, attached is my latest CBS folder: https://onedrive.live.com/redir?resid=2BD0E5C23C987256%21926
 

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 Home Premium x64
Sure you took the 'Windows 7 x64' version!!?
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
Any other ideas guys? Would really like to get this machine done. It's driving me insane! lol
 

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 Home Premium x64

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
Proof you have win7 x64 English
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 Home Premium x64

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 Home Premium x64
I'm thinking I'm going to have to do the Windows 7 OS Repair option from the install CD unless anyone else has any ideas?
 

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 Home Premium x64

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
I'm thinking I'm going to have to do the Windows 7 OS Repair option from the install CD unless anyone else has any ideas?
Yes try a repair install
http://www.sevenforums.com/tutorials/3413-repair-install.html
Is your time correct.... if not... that can cause those problems as well?
Yes, the time is correct. I did the repair install over night and it downloaded 155 updates while I was at work. We'll see if it installs those as well as IE 11. Thanks for your help. I'll report back with the final results.
 

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 Home Premium x64

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 Home Premium x64
It worked! Probably the easiest solution too. Didn't know you could do that with Windows 7 until I found it on Google.

The guide I used: How to Repair a Corrupt Windows 7 Installation | PCWorld

This is also a good how to from these forums: http://www.sevenforums.com/tutorials/3413-repair-install.html

Solved! Solution: Repair Install
It is actually an upgrade with same version. All settings will remain the same so all software works as before. As a result the problems saty as well.... unless they are in the resetted system part.
 

My Computer My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
ACER ASPIRE 5742G
OS
Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz
Motherboard
Acer Aspire 5742G
Memory
4,00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5400 Series
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-22ZAT0
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