Solved BSOD pagefault in nonpaged area 0x00000050 ntoskrnl.exe+75bc0

[stavesacre03]

Would you run this please, https://www.microsoft.com/genuine/validate/

You bet--will do tonight after work.

 

[essenbe]

Your OS looks fine, just as I suspected. I would call Samsung and try to RMA the SSD. At least it wouldn't be a concern any more. But, all of your dump files have been a code 7E, which is usually storage. It can be other stuff though. But, in all honesty, I would try the RMA or if you have the money, buy another and RMA that one. Then you would have 2. I have had to RMA a Samsung before and they are pretty darn good about it. They will return it overnight shipping. It's usually one of the fastest RMA's you will do.

 

[stavesacre03]

Your OS looks fine, just as I suspected. I would call Samsung and try to RMA the SSD. At least it wouldn't be a concern any more. But, all of your dump files have been a code 7E, which is usually storage. It can be other stuff though. But, in all honesty, I would try the RMA or if you have the money, buy another and RMA that one. Then you would have 2. I have had to RMA a Samsung before and they are pretty darn good about it. They will return it overnight shipping. It's usually one of the fastest RMA's you will do.

OK, let me see what they say about an RMA, and I'll update you here.

 

[essenbe]

OK, just let me know.

 

[Layback Bear]

That is the second new Samsung ssd that has been posted on the forum that the connector plastic around the connector has broke when harness was plugged in.

 

[stavesacre03]

That is the second new Samsung ssd that has been posted on the forum that the connector plastic around the connector has broke when harness was plugged in.

I guess I was careless, but the plastic is not strong, no question. I have a lot of experience with PC components and that was a first for me.

 

[Layback Bear]

I'm think possibly a bad bad batch of plastic. The last person was also experienced. I do stay away from 90 deg cable connectors. I only use 180 deg (straight) connectors.
Did the plastic break on the data or power connection?

 

[stavesacre03]

I'm think possibly a bad bad batch of plastic. The last person was also experienced. I do stay away from 90 deg cable connectors. I only use 180 deg (straight) connectors.
Did the plastic break on the data or power connection?

Both I believe, I will take a look a bit later. And i only use 180 deg as well.

 

[stavesacre03]

Good morning, another BSOD overnight. Files attached. Nothing changed in my system, but wondering if it gives us any new clues--thanks for looking as always. I did order a new SSD, and will RMA the current one if possible, but still wondering if it's the video card.

 

[essenbe]

There were 2 dated the 24TH, both say the same thing

Use !analyze -v to get detailed debugging information.
BugCheck 1000007E, {ffffffffc0000005, fffff8800f13d160, fffff88003d7fdd8, fffff88003d7f630}
Probably caused by : atikmdag.sys ( atikmdag+cd160 )
Followup: MachineOwner

 

[stavesacre03]

There were 2 dated the 24TH, both say the same thing

Use !analyze -v to get detailed debugging information.
BugCheck 1000007E, {ffffffffc0000005, fffff8800f13d160, fffff88003d7fdd8, fffff88003d7f630}
Probably caused by : atikmdag.sys ( atikmdag+cd160 )
Followup: MachineOwner

So video driver again, thanks essenbe.

 

[stavesacre03]

I'm think possibly a bad bad batch of plastic. The last person was also experienced. I do stay away from 90 deg cable connectors. I only use 180 deg (straight) connectors.
Did the plastic break on the data or power connection?

Both I believe, I will take a look a bit later. And i only use 180 deg as well.

Just an update--the plastic was broken only on the data connection. Samsung agreed to RMA the SSD and will be sending me a replacement. In the meantime I purchased another SSD (850 EVO) and just got everything installed tonight. I will update if I have any further BSOD. Based on previous timing (maximum of about 4 days between BSOD), I should know in the next 4-5 days. Fingers crossed. It may just be a placebo effect, but this new drive seems to load windows noticeably faster.

 

[Layback Bear]

placebo or not; if it feel good just smile and be happy.

 

[essenbe]

stavesacre03, did you build this computer yourself? Are you OK with working inside the computer? If you sre, we are going to try s few things. First, please open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know. Also, what CPU cooler do you have?

Please go into bios and check your sata controller and tell me what it is set to (IDE,AHCI or Raid). It should be set to AHCI. Please look and tell me the values of your +12V, +5V and +3.3V

Please download and install CPU-Z CPUID - System & hardware benchmark, monitoring, reporting if you don't already have it. Please run it and post screenshots (http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html) of the CPU, Mainboard, Memory and SPD tabs. On the SPD tab uou can select each dimm slot from a dropdown box in the upper left. I only need screenshots of the Dimm slots populated with ram.

When you installed the board, were there any extra standoffs installed on the case? There should be 1 for every hole in the board to screw it down, no more.

Do you have another graphics card or a friend that would be willing to help you by switching Graphics cards with you?

If you continue to have problems, we are going to try to see what it is.

 

[stavesacre03]

stavesacre03, did you build this computer yourself? Are you OK with working inside the computer? If you sre, we are going to try s few things. First, please open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know. Also, what CPU cooler do you have?

Please go into bios and check your sata controller and tell me what it is set to (IDE,AHCI or Raid). It should be set to AHCI. Please look and tell me the values of your +12V, +5V and +3.3V

Please download and install CPU-Z CPUID - System & hardware benchmark, monitoring, reporting if you don't already have it. Please run it and post screenshots (http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html) of the CPU, Mainboard, Memory and SPD tabs. On the SPD tab uou can select each dimm slot from a dropdown box in the upper left. I only need screenshots of the Dimm slots populated with ram.

When you installed the board, were there any extra standoffs installed on the case? There should be 1 for every hole in the board to screw it down, no more.

Do you have another graphics card or a friend that would be willing to help you by switching Graphics cards with you?

If you continue to have problems, we are going to try to see what it is.

Hi essenbe,
Scannow says it did not find any integrity violations.
SATA controller is set to AHCI.
BIOS readings are: +12.192, +5.040, +3.264-3.280
Screenshots of CPU-z attached as requested:
View attachment 344816

I actually ordered another video card and it will arrive today. I would like to hold off installing it until/unless I get another BSOD that points to the card as possible cause.

 

[essenbe]

Everything looks OK except it is not reading your CPU correctly.

 

[stavesacre03]

Everything looks OK except it is not reading your CPU correctly.

Hmm, does this give the info you were looking for?
View attachment 344817

 

[stavesacre03]

Ran CPU-z again, looks better now:
View attachment 344820
Forgot I had a mild overclock still set. Would you like me to change that?

EDIT: turned off turbo:
View attachment 344824

 

[essenbe]

Yes, that's much better, thanks.

 

[stavesacre03]

BSOD overnight. Looks like atikmdag.sys again. Any reason to believe it's anything other than the video card at this point? I have a fresh windows install with latest AMD drivers only, directly from their site.