Solved Frequent BSOD/PC freezing, error 4105, suspect ATI Radeon HD 5670

[craftxx15]

Good day, I need help resolving my home PC from freezing or rebooting multiple times a day. When I do get a BSOD error message it is a 4105. I have also received a specific error stating: ATI Radeon HD 5670 not responding - display driver stopped (both recovered after a reboot). My system specs are as follows:

Dell Studio XPS 9100 i7-930 (purchased in 2011)
8 GB Ram
1 TB Sata II 7200 (SATA: p1-Samsung HD103SJ)
1 GB ATI Radeon HD 5670
Anti-virus - Norton Internet Security

I have ran Memtest86 for over 16 hours - with no errors reported. I have tried to update my drivers either through Windows (which always says that I have the latest drivers even though most are from 2006) and I have successfully updated some directly from manufacturer's site - but I am sure I am missing some. And, I have read similar tech articles until my head is spinning. I have also tried re-seating my adapter card and blew out any dust inside the box.

I am attaching the DM Log Collector file. Thank you.

 

[americancritic2]

Hello craftxx15 and welcome to the sevens forum:

The more info you give the better for the BSOD experts and you do have quit a few mini-dumps.

Have you run a full scan of your antivirus software.

Do you have malwarebytes installed if not we do recommend that you install the free version and run a full scan.
http://www.sevenforums.com/tutorials/338716-malwarebytes-anti-malware-free.html?ltr=M

Also have you tried to see if it does it in safe mode.

 

[Arc]

It is Norton, apparently.

fffff880`05bddf38  fffff880`04b2af8aUnable to load image BHDrvx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
 BHDrvx64+0xf2f8a

What is bhdrvx64.sys ? | System Explorer

fffff880`05bde378  fffff880`02fc1f50Unable to load image SYMEVENT64x86.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS
 SYMEVENT64x86+0x26f50

What is symevent64x86.sys ? | System Explorer

fffff880`05bde428  fffff880`0a4b1992Unable to load image SRTSP64.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
 SRTSP64+0x2992

Was ist srtsp64.sys? | System Explorer

Uninstall Norton and all Symentec products using Norton Removal tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Report us for any further BSOD.

 

[craftxx15]

Working on some of the suggested steps..

1. Downloaded MBAM (installed and ran a scan - more info below) and Microsoft Security Essentials (haven't installed yet until I try complete some of the other tasks).

2. While installing MBAM my PC froze completely and had to do a hard boot. After waiting few mins, I powered up and PC didn't start - just gave 2 beeps - pause - 2 beeps... etc. I performed hard boot again and then Windows launched "Startup Repair" (I did not do a Restore) and I allowed Windows to try a automatic repair - no joy. I do not see a minidump file on this incident to upload.

3. I ran the MBAM scan and it found one malware file: Pup.optional.DomaIQ - which I allowed it to delete. According to the Malwarebytes tutorial on Windows 7 forum, they suggest that I try SFC / Scannnow - System File Checker, and upload any results to this forum? I haven't done the SFC / Scannow yet.

4. I checked my filesystem for the location of the 3 problem Norton files and only found one (BHDrvx64.sys) under Norton Data\21.6.0.32\Definitions\BashDefs\.. The other two files are Norton's but do not exist (that I can see) on my PC. I tried to research these files online and found others had same file errs; they tried removing Norton AVS and used MSE but their BSOD problems persisted. I will also give it a try (removing Norton software and trying MSE) but after I try the other suggested scans. I have been using Norton as AVS for many years (on several PCs and laptops) and have never had viruses. However, it is possible that these Norton files have been corrupted, so I will uninstall the product later and reinstall after a trial with Microsoft Security Essentials.

5. I will also try running the PC in SafeMode for a period of time.

Thanks.

 

[craftxx15]

I downloaded Malwarebytes and ran a scan - one malware file found and removed.

I ran System File Checker and it did not find any integrity violations.

And, I ran a full scan using Norton Security AV and it detected 4 x Trojan.Gen.2 virus and these were resolved/quarantined. No crashes during the last two scans.

 

[Arc]

Better you follow post #3.

 

[craftxx15]

Uninstalled Norton AV and installed MSE AV

It is Norton, apparently.

Uninstall Norton and all Symentec products using Norton Removal tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Report us for any further BSOD.

Hi, here is my status:

1. I crashed once while starting up in Safe Mode (PC rebooted itself)

2. BSOD (blue screen froze with stop code details)
Stop 0x0000007F iastor.sys address at FFFFF88001031000

3. I removed Norton AV (using their removal tool) and installed Microsoft Security Essentials (and MBAM)
Windows Defender wanted to be installed - so I let it install and made sure Windows Firewall was turned ON.

4. After the MSE program installed/updated, my PC crashed during the 1st AV scan process - it BSOD and the blue screen stayed on until I rebooted. I could not see that either of the last two BSODs (and numerous PC crashing without BSOD) that any minidmps were created. Here is what I noted from the BSOD screen:

Memory Management, Stop 0x0000001a, (0x0...41790, 0xFFFFFA8006609B30, 0x0...FFFF, 0x0....0)

5. I ran DM Log collector just in case there is something you can see.

6. edit: I ran another AV scan using MSE and it completed without finding problems.

 

[Arc]

There is no new crash dump after 10/04.

View attachment 356354
​

 

[craftxx15]

PC freezes without crash dump

There is no new crash dump after 10/04.

Yes, I only get a useable BSOD crash dump file after 10-15 crashes. Most of the time the PC screen freezes on whatever we happen to be working on online. I do a cold start and Windows opens with the black "Unexpected shut down" screen suggesting I open Windows in Safe Mode etc.

I will definitely send a DM Log collector file when I see a "completed" BSOD minidump file was created.

In the meanwhile, I am attaching a screenshot pic of my last PC crash/screen frozen with lines which occurred about 20 mins ago.

 

[Arc]

Test your RAM modules for possible errors.

How to Test and Diagnose RAM Issues with Memtest86+
​

Run memtest86+ for at least 8 consecutive passes.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Stress test the Graphics Card using Furmark.

Video Card - Stress Test with Furmark
​

Take a screenshot of the furmark window before closing it. Upload the screenshot for us. Also let us know if you have experienced any crash/BSOD and/or artifacts during the test.

Stress test the CPU.

Hardware - Stress Test With Prime95
​

It saves the result as a .txt file in the prime95's folder. Upload the file for us.

Let us know the results.

 

[craftxx15]

Stress test the Graphics Card using Furmark.

Video Card - Stress Test with Furmark
​

Take a screenshot of the furmark window before closing it. Upload the screenshot for us. Also let us know if you have experienced any crash/BSOD and/or artifacts during the test.

Let us know the results.

Hi, here is my Stress Test screenshot with Furmark. My PC crashed/rebooted - with no dump file shortly after turning on today and visiting this website. But it didn't crash during the test which lasted about 11 mins.

 

[craftxx15]

Test your RAM modules for possible errors.

How to Test and Diagnose RAM Issues with Memtest86+
​

Run memtest86+ for at least 8 consecutive passes.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Let us know the results.

I did run the Memtest86+ in Feb (I will include the screenshot), but I will run it again tonight because it lasts 16 hours.

Something I just noticed is that when I checked my Windows System config it was reporting that I only had 4 GB on board. When I rebooted and checked my CMOS, it read 8192 MB DDR3. I restarted Windows and checked the System again, it then reported 8 GB.

 

[Arc]

OK, let us know the result of the Prime95 test too, when done.

 

[craftxx15]

OK, let us know the result of the Prime95 test too, when done.

Hi, I ran the Prime95 test for about 31 mins (with SpeedFan monitoring the temperatures).

My motherboard is Dell Inc 05DN3X i7 930 and the 4 x CPU cores soon hit temperatures of up to
98 deg C (Core 0) to 87 deg C (Core 3). I was afraid of burning them out at that temp - so I stopped
the test. They are now sitting at 44 Deg C to 39 Deg C.

I am attaching the results.txt file.

I will start the MemTest86+ shortly.

And, no BSOD or crashes during these tests - just had the one reboot hours ago.

 

[Arc]

The test ran good upto that time. But it got too much high temp there.

Two information will be needed there. What is the wattage of your installed PSU? And which CPU cooler is applied there?

Let us know.

You may need to open the computer to know these things.

 

[craftxx15]

The test ran good upto that time. But it got too much high temp there.

Two information will be needed there. What is the wattage of your installed PSU? And which CPU cooler is applied there?

Let us know.

You may need to open the computer to know these things.

Hi,

I opened my PC to get the info you requested. I removed and air sprayed clean the CPU fan and heatsink which were dusty. In hindsight, now I need to get some thermal paste to properly seal the CPU and heat sink. I think that will cool down my system a lot. I also had to remove the PSU to read the manufacturer's label. Note: I am not a PC tech - I have 30+ years experience in the IT field - more in operations and security.

1. My PSU is a Dell D525AF-01 @ 525 W

2. The Dell Studio XPS 9100 has a heatsink/fan assembly - part no. P281K?


The good news is that my PC hasn't crashed all day! And it has been running pretty much 36 hrs.

 

[craftxx15]

Test your RAM modules for possible errors.

How to Test and Diagnose RAM Issues with Memtest86+
​

Run memtest86+ for at least 8 consecutive passes.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Let us know the results.

I ran this test for 8 passes and almost 17 consecutive hours - with no errors (or crashes).

 

[Layback Bear]

Couple of things.
Your temps in MemTest might be incorrect.

For a spot check of temps for a Intel CPU try using Real Temp.

Real Temp - CPU temperature monitoring

Let us know what the difference is in temp readings.

Are you over clocking in any fashion??

 

[craftxx15]

Couple of things.
Your temps in MemTest might be incorrect.

For a spot check of temps for a Intel CPU try using Real Temp.

Real Temp - CPU temperature monitoring

Let us know what the difference is in temp readings.

Are you over clocking in any fashion??

I ran MemTest86+ from a bootable DVD and the pgm runs without Windows opening (like a DOS window). So I am not sure how I could compare the temps with Real Temp at the same time MemTest is running.

I did download Real Temp and had it running along side SpeedFan - both monitoring the CPU in Windows in a virtually idle state. Both reported almost identical temps - which were high in my opinion: Core 0:54C, 1:53C, 2:53C, 3:51C

When I turned off Real Temp, the temps went down to 48 to 44 deg C. Still too hot - I think I didn't get the Heatsink sealed properly earlier today - now I have to wait to get some thermal paste, which will take me a few days.

And, I am not over clocking. Thanks for your interest!

 

[Layback Bear]

You are correct you won't be able to use a Temp program while you are using MemTest.
Once you are in Windows 7 you can use RealTemp to monitor your temps.
The 930 cpu like all 900 series Intel cpu do run a little hot normally. Your cpu has a on die memory controller so when testing the ram cpu temps will clime.

I have a i7-960 with a Corsair H80 push/pull and my temps are about 10C cooler than yours and I'm over clocked.
What I do is check the bios temps compared to RealTemp and see how close they are. That give some idea if RealTemp is reading your temps correctly.

Then I put RealTemp on the Taskbar and watch the temps while I do test or normal use.
With a stock cooler I personally don't recommend running things like Prime95 to load test your cpu. Temps will go sky high very fast.

Just monitor your temps while you are work your system hard. That will give you a real world temp readings.