Solved MSE Won't Complete Full Scan, Error 0x800106ba

[SaraBrown93]

Greetings!

I am in need of some assistance in solving a problem I've been having with Microsoft Security Essentials.

For the past 2 days, I've been trying to complete a full scan and unfortunately, every time it reaches towards the end of the scan, I will receive the following error message: "This program's service has stopped. You can start the service manually or restart your computer, which will start the service." and at the bottom I see the error code as "0x800106ba". (I have no issues with the quick scan, just the full scan)

I have tried uninstalling and re-installing Microsoft Security Essentials and disabling it to update Windows Defender but none of these solutions have worked.

The only other virus protection I use other than Microsoft Security Essentials is Malwarebytes Anti-malware; however, I have been sure to exclude the files from each other so they do not conflict.

I am currently running a Windows 7 64-bit Operating System, all updates should be currently update, and also NO viruses/malware have been detected on my PC.

Thank you all for your assistance and good luck!

 

[richc46]

Have you tried this solution?
https://support.microsoft.com/en-us/kb/931849

 

[SaraBrown93]

Unfortunately, I have tried the following solution; however "fix it" says it is not compatible with my version of windows and I can not uninstall and re-install Windows Defender for it is not listed in the programs list.

 

[Layback Bear]

With Windows 7, once you install MSE make sure Defender is turned off.

MSE replaces Defender in Windows 7.

 

[SaraBrown93]

I have been sure to disable Windows Defender; however, the problem I am having still occurs.

 

[Layback Bear]

Then I don't understand this in post #1. Why are updating Defender?

I have tried uninstalling and re-installing Microsoft Security Essentials and disabling it to update Windows Defender but none of these solutions have worked.

 

[SaraBrown93]

I had uninstalled Microsoft Security Essentials completely from my system to activate Windows Defender in case it was an outdated issue. I updated Windows Defender successfully and afterwards I re-installed MSE (which disabled Windows Defender again automatically) for a clean installation in case any files were not installed correctly or were corrupt. But, the issue still continues with the full scan.

 

[cottonball]

SaraBrown93,

In Windows 7, Windows Defender only removes spyware.
Microsoft Security Essentials can be used along with it to get rid of viruses, etc. In Windows 7, MSE should not disable Windows Defender.
(In Windows 8 it is another story. WD is used as an antivirus program.)

Have you checked to see if your Windows installation activated? The error may also be indicative of an expired license.
Check by clicking the Start button , right-clicking Computer, and then clicking Properties.
At the bottom, Under Windows Activation, what is your activation status?

If you have run MSE and WD successfully in the near past, have you tried a Restore Point?

If still no joy, please use the Farbar Service Scanner
Download: http://www.bleepingcomputer.com/download/farbar-service-scanner/dl/62/

Let's get a view of all services and dependencies scoped by the tool...


Make sure the following options are checked:

Internet Services
Windows Firewall
System Restore
Security Center
Windows Update
Windows Defender

Press: Scan


When done, FSS creates a log, FSS.txt, on the Desktop.


:ar: Please provide the FSS.txt in your reply.

Thank you

 

[DavidE]

Microsoft Security Essentials can be used along with it to get rid of viruses, etc. In Windows 7, MSE should not disable Windows Defender.

On all W7 systems where i installed MSE it disabled Windows Defender automatically.

This article is a bit old, maybe things have changed since then ?
Windows Defender and Microsoft Security Essentials on Windows 7, Windows Vista and Windows XP

 

[Layback Bear]

MSE has alway stopped Defender with my Windows 7 systems.

Windows Defender and Microsoft Security Essentials on Windows 7, - Microsoft Community

Q: Is Microsoft Security Essentials (XP/Vista/7)designed to replace Windows Defender?
A: No but if you are running Microsoft Security Essentials, you do not need to run Windows Defender. Microsoft Security Essentials is designed to disable Windows Defender in order to manage the PC’s real-time protection, including anti-virus, rootkits, Trojans and spyware.

 

[SaraBrown93]

Cottonball,

Here is the FRST.txt file that you have requested. I have checked my Windows activation status and it is still active. And unfortunately, any time that I do go back to a restore point, the problem still occurs.

 

[cottonball]

@DavidE and Layback Bear,

Thought that WD stayed on when I installed MSE, but, that was quite a while back.

Checked out the link provided, and a few more things, and I am wrong. Sorry for confusing the issue!

In any event, running the aforementioned Service Scanner may shed some light on the issue.

 

[cottonball]

SaraBrown93,

Please run the Farbar Service Scanner mentioned in a prior post (#8).

Thanks!

 

[SaraBrown93]

Cottonball,

Here is the FSS.txt file that you have requested.

Thank you.

 

[Layback Bear]

No problem cottonball. We are here to work together.

Please continue with your guidance and I will just get out of the way.

 

[cottonball]

No reason to get out of the way, LB!

@SaraBrown93,

Trying to work with MSE is sometimes very difficult. It installs with iron roots.

Have not taken a good look at the FRST report, but, in the meantime, please try the following:

Try using Option 2 to Scan and Repair System files:
SFC /SCANNOW Command - System File Checker

 

[Layback Bear]

Cottonball when it comes to security you know much more than I do on how to investigate and solve problems with security a infections. That is why I lurk and watch your post. I learn.

 

[SaraBrown93]

Cottonball,

I have tried the following procedure and this what I have for my results. I have also tried running the System Update Readiness Tool and restarting my PC, but to no avail. I hope this new information I have helps out in solving the problem.

 

[cottonball]

SaraBrown93,

Please press on to Option 3 of the tutorial, and attach the sfcdetails.txt file on your Desktop,

Also, when you ran FRST, did it produce an Additions.txt?

Please post it also.

 

[SaraBrown93]

Cottonball,

Yes, I was provided with an Addition text file. Here is the file if you wish to see it. I will let you know the outcome of when I try Option 3.