Solved Blue Screen of Death (BSOD)

[kasunmit]

Hi

I am getting Blue screen of death (this not a frequent matter) and after restarting the system, I can view following message
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA800B6F9AD0
BCP3: FFFFFA800B6F9DB0
BCP4: FFFFF80002F90240
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\070615-18298-01.dmp
C:\Users\Kasun\AppData\Local\Temp\WER-111977-0.sysdata.xml

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Please somebody help me to recover my laptop

Kasun

 

[essenbe]

Hello, kasunmit welcome to the forums. Please tell me why you do not have SP1 installed. If you do not install it and keep all of the Windows Updates current you will always have problems with your computer. Your dump files say you have a bad hard drive.

CRITICAL_OBJECT_TERMINATION [COLOR="Red"](f4)[/COLOR]
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa800b6f9ad0, Terminating object
Arg3: fffffa800b6f9db0, Process image file name
Arg4: fffff80002f90240, Explanatory message (ascii)


EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p.[COLOR="Red"] The required data was not placed into memory because of an I/O error status of 0x%x.[/COLOR]

BUGCHECK_STR:[COLOR="Red"]  0xF4_IOERR[/COLOR]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

An I/O error is an In Out error referring to data transferred to and from the hard drive. Please run Seatools for DOS http://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html#Part3

Let us know the results of the test. Also, please follow this tutorial and post the results here in your next post. http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html

 

[kasunmit]

Dear sir,

Thank you very much for your kind help given, I will install SP1 ASAP. I have run SeaTools for DOS and Windows and It was completed successfully (please find attached screenshot). cannot attached the result for Windows Genuine and Activation Issue Posting Instructions tutorial, It says invalid file (it is a .cab file)

Please advice me to further steps

Thank you

Kasun

 

[essenbe]

kasunmit, please explain why the Windows Genuine Activation test won't work? I just downloaded and ran it and it worked fine. Also, why did you find it necessary to run the 'Fix All' test on your hard drive? That is for drives with errors and bad sectors.

 

[Layback Bear]

I just run this from Steve's link and it worked just fine.

Windows Genuine and Activation Issue Posting Instructions

 

[derekimo]

Doesn't matter,

Product ID:                00426-OEM-8992662-00006
Original Install Date:     6/21/2015, 12:18:43 AM
System Boot Time:          7/6/2015, 4:01:03 PM
System Manufacturer:       Hewlett-Packard
System Model:              HP 350 G1
System Type:               x64-based PC

Acer OEM on an HP will never be legal.

 

[kasunmit]

Dear sirs,

Windows Genuine and Activation Issue Posting Instructions work fine and I got the final result as well. But final result folder is with .cab extension, so forum do not allow to upload it, shall I get screenshots and upload it ??

I run the 'Fix All' test on my hard drive, because I thought fixing all can recover my hard drive. sometime I may have done wrong thing. Is there any other option to run ?

Thank you

 

[kasunmit]

Doesn't matter,

Product ID:                00426-OEM-8992662-00006
Original Install Date:     6/21/2015, 12:18:43 AM
System Boot Time:          7/6/2015, 4:01:03 PM
System Manufacturer:       Hewlett-Packard
System Model:              HP 350 G1
System Type:               x64-based PC

Acer OEM on an HP will never be legal.

This laptop is purchase with the OS. I format it because of bluescreen. If it is a problem for bluescreen I will contact my vendor and change the OS

 

[derekimo]

Doesn't matter,

Product ID:                00426-OEM-8992662-00006
Original Install Date:     6/21/2015, 12:18:43 AM
System Boot Time:          7/6/2015, 4:01:03 PM
System Manufacturer:       Hewlett-Packard
System Model:              HP 350 G1
System Type:               x64-based PC

Acer OEM on an HP will never be legal.

This laptop is purchase with the OS. I format it because of bluescreen. If it is a problem for bluescreen I will contact my vendor and change the OS

That's the best thing you can do.

 

[kasunmit]

Dear sir,

might it have Hard Drive issue as well ? How can I know about that. Because with in this months warranty period of my laptop will be expired. So I have inform them soon

Thank You

 

[derekimo]

Counterfeit installations such as yours contained heavily modified code that causes the installation to behave it unexpected ways. Analysing BSOD's and determining their causes on these sorts of installations is very unreliable. For this reason, many analysts won't attempt it.

My recommendation is to install a genuine Windows 7. This will minimise the problems you are experiencing, and make subsequent diagnosis of BSOD's far more reliable. Once you are running a genuine Windows 7 installation, and are still experiencing BSOD's, we will be happy to help you solve them.