W7 Admin account not working. How can I do my updates

[mechjo16]

Hi all,

Recently I can't perform any admin functions yet I am listed as the Admin. Every time I try to update my laptop I get a some setting are managed by your systems admin.

Can anyone direct me on how to correct this issue. Any help would be appreciated!

Also I am not seeing my "users" field under CMM.

Thank you in advance!

 

[Ztruker]

What is CMM?

Try enabling the hidden Administrator account then login as Administrator and see if you can do updates.

Open a Elevated Command Prompt. Click Start, All Programs, Accessories. Right click on Command Prompt and select Run as Administrator.

Enter net user administrator /active:yes and press Enter
Type exit and press Enter to close the Command Prompt window.

Note: /active:no will disable it again.

If you can't do this from a booted Windows 7 then you can do it from a Command Prompt window of a booted Windows 7 installation DVD, see here:
How to Change the User Account Password if Unable to Login to Windows

It would be a good idea to run sfc /scannow from a Elevated Command Prompt too, see if that finds and fixes any problems.

 

[mechjo16]

Thanks for the reply.

I have tried all the listed steps except the last one. I will try tonight. Also as a FYI, when clicking on the command prompt, I no longer have the option to Run as Administrator.

 

[Ztruker]

Did net user administrator /active:yes work? Were you able to then login to the Administrator account?

Would be a good idea to run a full scan with your anti-virus program then install Malwarebytes Anti-malware Free, boot to Safe mode with networking then run a scan with it.

 

[mechjo16]

When doing net user administrator /active:yes the unseen admin account did show. However, no admin functions can be performed just as with my account.

I currently use Norton and run a full scan once a week. I will run the malware you suggested, although will not be able to until tomorrow.

Thank you again for your assistance!

 

[Ztruker]

Did you try booting to Safe Mode and logging in as Administrator?

 

[mechjo16]

sfc /scannow came back clean. I am running malwarebytes now. So far one threat came back which is as follows:

• PUP.Optional.ConvertAd

I can long into admin account in safe mode. however just as in regular boot up I can not perform any admin functions.

 

[mechjo16]

there was a error in my last post. Norton came back clean.

sfc/ scannow came back as corrupt files found but unable to fix some of them.

then states details are included in the CBS.log windir\Logs\CBS\CBS.log

 

[Ztruker]

Try SURT then run sfc again.

 

[mechjo16]

Try SURT then run sfc again.

The SURT link state the page can not be found.

 

[mechjo16]

I found it. SURT stated the update was not applicable to my computer.

Also as a fyi, the auto update section is greyed out do I can't change it. That is why I started research the admin problem.

 

[Ztruker]

You have to download the right one. You would need the Win 7 64 bit version.

What is the System Update Readiness Tool? - Windows Help