PC games lag and Graphic's card not seen by PC

[BorisTheAnimal]

When installing anything AMD related it seems to analyze then install, however the installation part will jump from 2-5% to 100% in what could be 2-3 seconds and then confirm that the installation is successful.

And where is the monitor cable plugged in?

Into the Intel HDMI port, since the AMD card port does not work, my Samsung monitor will act like it's searching for a picture, then go on standby mode.

Well then I would try to switch PCI slot.

 

[mesmerrow]

To clarify, my pc is not getting slower but since it's running the Intel graphics alone instead of AMD graphics (like it's supposed to)
it runs slightly slower, almost unnoticeable.

However the difference is day and night when trying to run games on the pc as the Intel graphics card is obviously completely unable to run most games and will lag/stutter really hard with the effects and lightning all over the place.

 

[mesmerrow]

Think about it like a cycle, pc can't see AMD display driver > auto detect won't work because the pc can't see the AMD display driver > AMD Catalyst won't boot up so there is nothing proving to the pc there is anything AMD related.

Or at least that's how i see it.

For people who are a bit lazy here is a screenshot.
But i still recommend visiting my imgur for all my screenshots so far.
Acer trouble - Album on Imgur

 

[mesmerrow]

And where is the monitor cable plugged in?

Into the Intel HDMI port, since the AMD card port does not work, my Samsung monitor will act like it's searching for a picture, then go on standby mode.

Well then I would try to switch PCI slot.

In the Bios right ?
i have read something similar somewhere recently,
but can't remember where.

And don't know how to do it

 

[BorisTheAnimal]

Into the Intel HDMI port, since the AMD card port does not work, my Samsung monitor will act like it's searching for a picture, then go on standby mode.

Well then I would try to switch PCI slot.

In the Bios right ?
i have read something similar somewhere recently,
but can't remember where.

And don't know how to do it

Unfortunately it is not in the BIOS, you need to open up the case and switch PCI lane.

Here is a video on how to do it, it's not exactly the same model but it's pretty much the same for most desktop computers.

 

[FerchogtX]

Mhhh... so, no card is showing up... you best bet is to see if, by any reason, your BIOs disabed your External GPU (AMD), go into your BIOS and check your GPU settings, it should be having either "Use External GPU" or "Use Both External and Intrgraded GPU" or something like that... the thing is, that you must have your EVGA enabled in the BIOS, otherwise, it won't be seen by the OS.

If that doesn't help, try opening your desktop and resetting the AMD card in the provided slot... if you still got no AMD card, I suspect it's dead somehow...

 

[mesmerrow]

I am not sure where to enable EVGA on my Bios, since there is nothing mentioning EVGA on my end.

 

[mesmerrow]

Well then I would try to switch PCI slot.

In the Bios right ?
i have read something similar somewhere recently,
but can't remember where.

And don't know how to do it

Unfortunately it is not in the BIOS, you need to open up the case and switch PCI lane.

Here is a video on how to do it, it's not exactly the same model but it's pretty much the same for most desktop computers.

Watched it from start to finish.

My AMD card only takes one plug from the side, however the cables on the other side seems to go unreachable places on the pc, so i have no way of tracking down where the cables go or where they might be connected.

Should i take a picture of the inside of my pc ?

 

[rvcjew]

You may need to reseat your card to make it detected, but first uninstall all amd stuff related to your gpu then reboot then run this driver cleanup tool by picking amd display drivers and have it do clean/reboot. Then install the amd driver suite again and reboot one final time. I would also uninstall driver booster like Mellon suggested. If after a reseat it does not show up it is probably dead. Is your pc on a surge protector?

Display Driver Uninstaller Download version 15.7.1.0

 

[BorisTheAnimal]

In the Bios right ?
i have read something similar somewhere recently,
but can't remember where.

And don't know how to do it

Unfortunately it is not in the BIOS, you need to open up the case and switch PCI lane.

Here is a video on how to do it, it's not exactly the same model but it's pretty much the same for most desktop computers.

Watched it from start to finish.

My AMD card only takes one plug from the side, however the cables on the other side seems to go unreachable places on the pc, so i have no way of tracking down where the cables go or where they might be connected.

Should i take a picture of the inside of my pc ?

Well presumably it is the power cables you are seeing those are the only ones that are plugged into the graphics card inside the case and it seems Acer has done some cable management.
But yes please a picture might come in handy.

Or if this is becoming too technical for you then you can bring it to the shop where you bought the computer and get help there, but that means that you need to have the receipt and warranty under control.

 

[ICIT2LOL]

Two cents again I think I referred to earlier when testing the PSU the usual coloured cables for the gPU are black 0v and yellow 12v easy to test to see if they are at the right voltage with one of those cheap digital multimeters, and the are plugged the right way round.

 

[BorisTheAnimal]

Two cents again I think I referred to earlier when testing the PSU the usual coloured cables for the gPU are black 0v and yellow 12v easy to test to see if they are at the right voltage with one of those cheap digital multimeters, and the are plugged the right way round.

Yes you did but it seems he doesn't seem to be techy, savvy matey?

 

[mesmerrow]

You may need to reseat your card to make it detected, but first uninstall all amd stuff related to your gpu then reboot then run this driver cleanup tool by picking amd display drivers and have it do clean/reboot. Then install the amd driver suite again and reboot one final time. I would also uninstall driver booster like Mellon suggested. If after a reseat it does not show up it is probably dead. Is your pc on a surge protector?

Display Driver Uninstaller Download version 15.7.1.0

I did everything you mentioned but it's still the same, will re-plug my AMD graphics card now.

 

[mesmerrow]

Two cents again I think I referred to earlier when testing the PSU the usual coloured cables for the gPU are black 0v and yellow 12v easy to test to see if they are at the right voltage with one of those cheap digital multimeters, and the are plugged the right way round.

That's a good idea ill get my hands on one soon then.

 

[mesmerrow]

Unfortunately it is not in the BIOS, you need to open up the case and switch PCI lane.

Here is a video on how to do it, it's not exactly the same model but it's pretty much the same for most desktop computers.

Watched it from start to finish.

My AMD card only takes one plug from the side, however the cables on the other side seems to go unreachable places on the pc, so i have no way of tracking down where the cables go or where they might be connected.

Should i take a picture of the inside of my pc ?

Well presumably it is the power cables you are seeing those are the only ones that are plugged into the graphics card inside the case and it seems Acer has done some cable management.
But yes please a picture might come in handy.

Or if this is becoming too technical for you then you can bring it to the shop where you bought the computer and get help there, but that means that you need to have the receipt and warranty under control.

I turned the pc on while having the upper metal plate off, and the AMD graphics card's fan is running fine, as well as the other fans inside the pc, i spotted nothing unusual.

PS: I do remove the dust very carefully once in a while.

It's an old desktop from 2012 from an official electronics's store, i don't think they will.

 

[BorisTheAnimal]

Watched it from start to finish.

My AMD card only takes one plug from the side, however the cables on the other side seems to go unreachable places on the pc, so i have no way of tracking down where the cables go or where they might be connected.

Should i take a picture of the inside of my pc ?

Well presumably it is the power cables you are seeing those are the only ones that are plugged into the graphics card inside the case and it seems Acer has done some cable management.
But yes please a picture might come in handy.

Or if this is becoming too technical for you then you can bring it to the shop where you bought the computer and get help there, but that means that you need to have the receipt and warranty under control.

I turned the pc on while having the upper metal plate off, and the AMD graphics card's fan is running fine, as well as the other fans inside the pc, i spotted nothing unusual.

PS: I do remove the dust very carefully once in a while.

It's an old desktop from 2012 from an official electronics's store, i don't think they will.

Uhm, alright well sorry for not replying sooner I'm just baffled as what the issue might be.

Not that this has anything to do with this specific error but could you perform this:
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Just to make sure that we aren't looking at this issue in the wrong way.

 

[ICIT2LOL]

Yep well I would even throw in http://www.sevenforums.com/tutorials/433-disk-check.html < if necessary include the /f and /r in the command line as per Option2

But see my pics for testing the volts - the important thing is you keep yourself grounded by touching the case a few times and NOT touching the PSU

 

[Golden]

Yep well I would even throw in http://www.sevenforums.com/tutorials/433-disk-check.html < if necessary include the /f and /r in the command line as per Option2

How will a ckdsk fix a graphics card issue?

The video card works, but doesn't appear in the Device Manager. Logically, it seems to be a driver issue. This is why you shouldn't use Driver Booster as mentioned.

Try run sfc/scannow as recommended.

 

[BorisTheAnimal]

Yep well I would even throw in http://www.sevenforums.com/tutorials/433-disk-check.html < if necessary include the /f and /r in the command line as per Option2

How will a ckdsk fix a graphics card issue?

The video card works, but doesn't appear in the Device Manager. Logically, it seems to be a driver issue. This is why you shouldn't use Driver Booster as mentioned.

Try run sfc/scannow as recommended.

I just don't understand why you shouldn't use Driver Booster as I've never seen any app that does the same job without asking to upgrade to a pro paid version or similar.

 

[Layback Bear]

Through the years I have tried Driver Programs and all they did was cause problems and took forever to hunt them
down and remove all the foot prints.

With that birds nest of wires and harness how would one even know if the video card was even plugged in properly and the
proper harness plugged into the proper places?
Their is enough crud in that computer to start a potato patch.

So my suggestions are simple starting with some basics.

1. Clean the filth out of the computer.
2. Clean up that birds nest of wiring and then verify everything is plugged in properly. It's called cable management.
3. Verify that the proper drivers are installed from the manufacture of the video card.
4. Do as Golden suggested; run sfc /scannow and see if Windows 7 System is having any problems.
-----------
When those things are done we need to know the results. Then we can give more guidance.
Their may or may not be more problems.
If the power supply fan and innards have the crud I think it has, its probable well done toast.
DO NOT take the power supply apart to clean.