BSOD and I am clueless on them!

[toughbook]

I am getting them lately and have no clue as too why. This device is only a few months old. Factory OS install with absolutely zero installed from Panasonic. This is the 1st time I have ever experienced the BSOD on W7 since it was released on Technet. Any advice would be so greatly appreciated.

 

[ICIT2LOL]

Hello Steven mate see something wrong with the dump files but am not sure what it actually is. The dump files do have a relationship with a problem device (see pic) and I think it is as well to make sure the drivers are updated for those devices as in the pic. I would at least do the chipset for starters.

 

[derekimo]

You have two dumps, one pointing to Intel storage driver,

*** WARNING: Unable to verify timestamp for iaStorA.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
 iaStorA+0x2b6cf8


Loaded symbol image file: iaStorA.sys
    Image path: \SystemRoot\system32\drivers\iaStorA.sys
    Image name: iaStorA.sys
    Timestamp:        Fri Jun 06 16:20:24 2014 (53924CB8)
    CheckSum:         000AE8EA
    ImageSize:        002CA000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

The other pointing to Intel graphics driver,

Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0x109ea2


Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Thu Oct 09 09:59:58 2014 (5436BF0E)
    CheckSum:         004A91C2
    ImageSize:        004BC000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Both are the same version offered on Panasonic's site right now.

The bugchecks are the same, BSOD Index

This is the item ICIT2LOL is pointing out as the problem device,

Toughbook Wireless Carrier | Downloads | Support at Panasonic

EM7355	USB\VID_1199&PID_9041\5&1E4F1003&0&3	The drivers for this device are not installed.

 

[toughbook]

Interesting you should point out the EM7355. I was having an issue with the BT when I got this. They had me do an OS re-install and it did fix it. The driver for the EM7355 was an option and since I was not ready to activate it yet I did not install anything related to it. FF 2 weeks and I had to install it and start using it. That's when I started to get the BSOD. I uninstalled it and they stopped.
Here is what is puzzling. Last night I re-installed it the exact same software for it. I did go to Sierra Wireless and found an updated FW for it. I updated it and so far all is good.

The Graphics driver is the OEM driver as you stated. No way I can change that to something else. Panasonic is very peculiar about the Graphics driver. It's tied into some other programs that will either not work or be buggy if I were to install the latest general driver from Intel.

Do you think reinstalling the same driver could help? Maybe the install did not go as it was supposed to....

I will see how it goes and hope for the best. Thanks for the time in helping!

 

[derekimo]

You're welcome,

I was mainly pointing out it was two different drivers in the dumps, if you get a pattern of the same driver, then you can take some action.

That is interesting about the EM7355.

As for drivers, it's best to stick to the laptop manufacturer. In your case Panasonic.

I did notice in the logs there were more BSOD's reported than the two dumps you uploaded so there may be a pattern but for the time being I would just see how it goes.

 

[toughbook]

Well poop. I headed yall's advice and all has been good so far. This evening I had Chrome open on a website and the BSOD happened.

If this does turn out to be related to my network driver/drivers I just might scream. A few weeks ago it started having an issue connecting to WiFi coming out of sleep. I would go to Device Manager and under my NIC it would say that this device has been disabled due to a problem. I have the Intel(R) Dual Band Wireless-AC 7265. I have uninstalled/reinstalled the Panasonic drivers with no luck. I did the Intel drivers as well with no luck.

I just finished reading the Carrona website. Now I just have to try and decipher all that wealth of knowledge! If I could ask someone to help decipher my log file that would be great.

 

[derekimo]

Unfortunately it is the Intel wifi driver,

Use !analyze -v to get detailed debugging information.

BugCheck A, {8, 2, 0, fffff8000321a7f7}

*** WARNING: Unable to verify timestamp for Netwsw02.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwsw02.sys
Probably caused by : Netwsw02.sys ( Netwsw02+33335 )

Followup: MachineOwner
---------

Driver Reference Table - Netwsw02.sys

I'm not sure if you can get a newer one than this,

Loaded symbol image file: Netwsw02.sys
    Image path: Netwsw02.sys
    Image name: Netwsw02.sys
    Timestamp:        [B][COLOR="Red"]Tue Dec 22 12:12:37 2015[/COLOR][/B] (5679AEB5)
    CheckSum:         00345F23
    ImageSize:        00375000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Being as new as this laptop is, I would see if you can get some support from Panasonic on this honestly.

Sorry, I wish I could offer more but you've already tried other drivers.

 

[toughbook]

Unfortunately it is the Intel wifi driver,

Use !analyze -v to get detailed debugging information.

BugCheck A, {8, 2, 0, fffff8000321a7f7}

*** WARNING: Unable to verify timestamp for Netwsw02.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwsw02.sys
Probably caused by : Netwsw02.sys ( Netwsw02+33335 )

Followup: MachineOwner
---------

Driver Reference Table - Netwsw02.sys

I'm not sure if you can get a newer one than this,

Loaded symbol image file: Netwsw02.sys
    Image path: Netwsw02.sys
    Image name: Netwsw02.sys
    Timestamp:        [B][COLOR="Red"]Tue Dec 22 12:12:37 2015[/COLOR][/B] (5679AEB5)
    CheckSum:         00345F23
    ImageSize:        00375000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Being as new as this laptop is, I would see if you can get some support from Panasonic on this honestly.

Sorry, I wish I could offer more but you've already tried other drivers.

Thanks for your help here. Question for ya....If I have tried Panasonic's and Intel's driver package why would this still being acting up? That's where I'm confused.

 

[derekimo]

Question for ya....If I have tried Panasonic's and Intel's driver package why would this still being acting up? That's where I'm confused.

That's a good question, I don't have an answer for you though. We can look at the bugcheck for possibilities but you can see here the usual causes are just about everything.

BugCheck A, {8, 2, 0, fffff8000321a7f7}

Usual causes:  Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility

Farther down the page we get,

Cause
This bug check is issued if paged memory (or invalid memory) is accessed when the IRQL is too high.

The error that generates this bug check usually occurs after the installation of a faulty device driver, system service, or BIOS.

Even looking deeper in the dump file, most of the other entries are also that driver,

fffff880`0311ac88  fffff880`053f12bb Netwsw02+0x1b52bb
fffff880`0311ac90  fffffa80`00000002
fffff880`0311ac98  00000000`56524457
fffff880`0311aca0  00000000`00000000
fffff880`0311aca8  fffffa80`0ff6a898
fffff880`0311acb0  fffffa80`0ff68680
fffff880`0311acb8  fffff880`05412ba4 Netwsw02+0x1d6ba4
fffff880`0311acc0  fffffa80`129e2570
fffff880`0311acc8  fffffa80`10fe8000
fffff880`0311acd0  fffffa80`10fe8000
fffff880`0311acd8  01d15c98`bf4a025d
fffff880`0311ace0  00000000`00000000
fffff880`0311ace8  fffff880`0543a3e0 Netwsw02+0x1fe3e0
fffff880`0311acf0  00000000`00000001
fffff880`0311acf8  fffff880`0543a3e0 Netwsw02+0x1fe3e0
fffff880`0311ad00  fffffa80`0ff68680
fffff880`0311ad08  fffff880`05412699 Netwsw02+0x1d6699
fffff880`0311ad10  fffffa80`12fc7580
fffff880`0311ad18  00000000`00000000
fffff880`0311ad20  fffffa80`10fe8000
fffff880`0311ad28  fffff880`054085c9 Netwsw02+0x1cc5c9
fffff880`0311ad30  00000000`00000002
fffff880`0311ad38  00000000`00000000
fffff880`0311ad40  fffffa80`10fe8210
fffff880`0311ad48  00000000`00000000
fffff880`0311ad50  00000000`00000000
fffff880`0311ad58  fffff880`053fe1bd Netwsw02+0x1c21bd
fffff880`0311ad60  00000000`00000000
fffff880`0311ad68  fffff880`0311ae29
fffff880`0311ad70  fffff880`0311b104
fffff880`0311ad78  00000000`00000000
fffff880`0311ad80  fffffa80`0ffd86d0
fffff880`0311ad88  fffffa80`0ff68680
fffff880`0311ad90  00000000`00000001
fffff880`0311ad98  fffff880`05407f24 Netwsw02+0x1cbf24
fffff880`0311ada0  00000000`00000000
fffff880`0311ada8  fffff880`0311ae29
fffff880`0311adb0  fffff880`0311b104
fffff880`0311adb8  fffffa80`0ff68680
fffff880`0311adc0  fffffa80`110d5b90
fffff880`0311adc8  fffff880`052abefd Netwsw02+0x6fefd
fffff880`0311add0  fffff880`0311b100

That's just a section of it to show you, I would be focusing on that driver myself.

If the card functions when it isn't crashing, then there is something about the driver or something else causing that driver to crash.

What that something else might be is not showing itself to me, I'm far from an expert though.

 

[axe0]

What USB devices do you have?

Event[515]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-PnP
  Date: 2016-01-31T21:32:32.854
  Event ID: 219
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: AML-54
  Description: 
The driver \Driver\WUDFRd failed to load for the device USB\VID_1546&PID_01A8\6&142dd93f&0&5.

I can only find this one

Name	[00000022] Realtek USB GBE Family Controller
Adapter Type	Not Available
Product Type	Realtek USB GBE Family Controller
Installed	Yes
PNP Device ID	Not Available
Last Reset	1/31/2016 9:32 PM
Index	22
Service Name	RTLU3E8023-W7-64
IP Address	Not Available
IP Subnet	Not Available
Default IP Gateway	Not Available
DHCP Enabled	Yes
DHCP Server	Not Available
DHCP Lease Expires	Not Available
DHCP Lease Obtained	Not Available
MAC Address	Not Available

 

[toughbook]

Panasonic did release a new BIOS a few weeks ago. I updated it yesterday but unfortunately it did not help my issue. I spoke to support as well about the issue. I explained what all I have done in regards to trouble shooting. They pretty much said that they can't suggest or do anymore then what I have done. They cannot log in remotely due to security/clearance concerns. There warranty is a 48 hour turn around so I'm thinking about doing that. However, I will be willing to bet they will just do a clean install. Which I might just end up doing.

The biggest headache is that the NIC won't connect resuming from sleep. Reboot and it's instant. Such a pain....

 

[toughbook]

What USB devices do you have?

Event[515]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-PnP
  Date: 2016-01-31T21:32:32.854
  Event ID: 219
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: AML-54
  Description: 
The driver \Driver\WUDFRd failed to load for the device USB\VID_1546&PID_01A8\6&142dd93f&0&5.

I can only find this one

Name	[00000022] Realtek USB GBE Family Controller
Adapter Type	Not Available
Product Type	Realtek USB GBE Family Controller
Installed	Yes
PNP Device ID	Not Available
Last Reset	1/31/2016 9:32 PM
Index	22
Service Name	RTLU3E8023-W7-64
IP Address	Not Available
IP Subnet	Not Available
Default IP Gateway	Not Available
DHCP Enabled	Yes
DHCP Server	Not Available
DHCP Lease Expires	Not Available
DHCP Lease Obtained	Not Available
MAC Address	Not Available

I don't use a USB connection very often. However, I do know that the Touch, U-Blox GPS uses an internal USB port.
The Realtek USB GBE Family Controller kinda confuses me. When I am plugged into ethernet sometimes it runs thru my Intel 1218-LM. Sometimes it uses the Realtek. What exactly is this Realtek thingy? Never seen this type of hardware before.