Warning - Superantispyware Installer Will Cause BSOD

Ex_Brit

Ex_Brit

Older But No Wiser
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Tried it twice without and then with compatibility mode - each time BSOD before the installation can complete.

Fortunately you can boot back up again successfully. Good job as SA wont uninstall in Safe Mode.

I had to download and run their uninstaller as it fails to appear in CP > Programs > Uninstall a Program.

I've attached it if anyone else falls victim. It takes a couple of seconds to run and then reboot is necessary.

It's a pity as SA is quite a good anti-spyware agent & is a good last resort against Vundo before going the Hijackthis route.
 

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My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Alienware® ALX X58
OS
Win 7 Ult SP1/Win 10 Pro (all x64)
CPU
Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
Motherboard
Asus® P6T Deluxe V2 X58 LGA1366
Memory
24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
Graphics Card(s)
1792 MB NVIDIA® GeForce® GTX 295 Dual Core
Sound Card
Onboard Soundmax® High-Definition 7.1 Performance Audio
Monitor(s) Displays
Samsung XL2370 LED backlit 23" W/S 2ms response time
Screen Resolution
1920 X 1080
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2 x 500gb SATA II
1 x 1TB SATA II
1 external eSATA LaCie 3TB
(Non-RAID)
PSU
Alienware® 1200 Watt Multi-GPU
Case
Alienware® P2 ALX Chassis with AlienIce™ 3.0 Video Cooling
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Alienware® High-Perf. Liquid Cooling + Acoustic Dampening
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Microsoft® Wireless Entertainment 8000 + Logitech® G15 Wired
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Microsoft® Wireless Laser 8000 + Logitech® G9 Wired
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1Gb/s
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McAfee LiveSafe
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Firefox - latest
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Using non-RAID on purpose as I find RAID to be too temperamental.
Now set to AHCI
Thanks for the Heads up peter :)
 

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System One System Two

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    ChillBlast - Custom to my design
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    Windows 11 Pro x64 [Latest Release and Release Preview]
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    Asus Prime X570-Pro
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You're welcome.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Alienware® ALX X58
OS
Win 7 Ult SP1/Win 10 Pro (all x64)
CPU
Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
Motherboard
Asus® P6T Deluxe V2 X58 LGA1366
Memory
24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
Graphics Card(s)
1792 MB NVIDIA® GeForce® GTX 295 Dual Core
Sound Card
Onboard Soundmax® High-Definition 7.1 Performance Audio
Monitor(s) Displays
Samsung XL2370 LED backlit 23" W/S 2ms response time
Screen Resolution
1920 X 1080
Hard Drives
2 x 500gb SATA II
1 x 1TB SATA II
1 external eSATA LaCie 3TB
(Non-RAID)
PSU
Alienware® 1200 Watt Multi-GPU
Case
Alienware® P2 ALX Chassis with AlienIce™ 3.0 Video Cooling
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Alienware® High-Perf. Liquid Cooling + Acoustic Dampening
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Microsoft® Wireless Entertainment 8000 + Logitech® G15 Wired
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Microsoft® Wireless Laser 8000 + Logitech® G9 Wired
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1Gb/s
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McAfee LiveSafe
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Firefox - latest
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Using non-RAID on purpose as I find RAID to be too temperamental.
Now set to AHCI
thanks Ex_Brit..... ;)

:)SK
 

My Computer

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myself
OS
SEVEN x64
CPU
Q9450 @ 3.6GHZ 1.34v
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ASUS P5K PREMIUM P35
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8GB 1066 buffalo firestix @ 1152mhz CL5
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Sapphire HD 5970 + GTX260 (physX)
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Creative X-FI Xtreme Gamer
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SAMSUNG 20'' & SAMSUNG 23'' (dual screens)
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2048x1152 & 1680x1050
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1x seagate 160gb IDE & 1x seagate 160gb SATA
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XCILIO 850w (78A)
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CM590 1x 120x38mm & 2x92x38mm / 4x 120x25mm
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AC7 PRO @ 92x38mm blower, Lamptron military bus bay controll
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LOGITECH E110
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logitech NX5
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2MB
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its a continual ''work in progress''....
Ex_Brit said:
Tried it twice without and then with compatibility mode - each time BSOD before the installation can complete.

Fortunately you can boot back up again successfully. Good job as SA wont uninstall in Safe Mode.

I had to download and run their uninstaller as it fails to appear in CP > Programs > Uninstall a Program.

I've attached it if anyone else falls victim. It takes a couple of seconds to run and then reboot is necessary.

It's a pity as SA is quite a good anti-spyware agent & is a good last resort against Vundo before going the Hijackthis route.
Click to expand...

Was the system infected when you tried to install? We have over 12 million active users, so this is not a common thing to have happen and we like to track down any such issue.

Nick Skrepetos
SUPERAntiSpyware.com
 

My Computer

OS
Vista Ultimate
Nick, no it wasn't and I was surprised as I use Superantispyware on all my other OS's.

I remember the BSOD said something about saskutil.sys. If I knew where the dump was I'd publish it but it's probable too large anyway.

Don't forget that Windows 7 is in a pre-beta stage at present.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Alienware® ALX X58
OS
Win 7 Ult SP1/Win 10 Pro (all x64)
CPU
Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
Motherboard
Asus® P6T Deluxe V2 X58 LGA1366
Memory
24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
Graphics Card(s)
1792 MB NVIDIA® GeForce® GTX 295 Dual Core
Sound Card
Onboard Soundmax® High-Definition 7.1 Performance Audio
Monitor(s) Displays
Samsung XL2370 LED backlit 23" W/S 2ms response time
Screen Resolution
1920 X 1080
Hard Drives
2 x 500gb SATA II
1 x 1TB SATA II
1 external eSATA LaCie 3TB
(Non-RAID)
PSU
Alienware® 1200 Watt Multi-GPU
Case
Alienware® P2 ALX Chassis with AlienIce™ 3.0 Video Cooling
Cooling
Alienware® High-Perf. Liquid Cooling + Acoustic Dampening
Keyboard
Microsoft® Wireless Entertainment 8000 + Logitech® G15 Wired
Mouse
Microsoft® Wireless Laser 8000 + Logitech® G9 Wired
Internet Speed
1Gb/s
Antivirus
McAfee LiveSafe
Browser
Firefox - latest
Other Info
Using non-RAID on purpose as I find RAID to be too temperamental.
Now set to AHCI
In the interests of science I just tried to install SUPERantispyware on a virgin Win7 x86 vpc - here is a screenshot the BSOD.

superantispy.gif
 

My Computer

Computer type
PC/Desktop
OS
Windows 11
Ex_Brit said:
Nick, no it wasn't and I was surprised as I use Superantispyware on all my other OS's.

I remember the BSOD said something about saskutil.sys. If I knew where the dump was I'd publish it but it's probable too large anyway.

Don't forget that Windows 7 is in a pre-beta stage at present.
Click to expand...

It's likley because of some of the proprietary stuff we are doing in that kernel driver - was this a 32 bit or 64 bit system?
 

My Computer

OS
Vista Ultimate
32-bit. The only other protection I had at the time was Avast A/V.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Alienware® ALX X58
OS
Win 7 Ult SP1/Win 10 Pro (all x64)
CPU
Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
Motherboard
Asus® P6T Deluxe V2 X58 LGA1366
Memory
24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
Graphics Card(s)
1792 MB NVIDIA® GeForce® GTX 295 Dual Core
Sound Card
Onboard Soundmax® High-Definition 7.1 Performance Audio
Monitor(s) Displays
Samsung XL2370 LED backlit 23" W/S 2ms response time
Screen Resolution
1920 X 1080
Hard Drives
2 x 500gb SATA II
1 x 1TB SATA II
1 external eSATA LaCie 3TB
(Non-RAID)
PSU
Alienware® 1200 Watt Multi-GPU
Case
Alienware® P2 ALX Chassis with AlienIce™ 3.0 Video Cooling
Cooling
Alienware® High-Perf. Liquid Cooling + Acoustic Dampening
Keyboard
Microsoft® Wireless Entertainment 8000 + Logitech® G15 Wired
Mouse
Microsoft® Wireless Laser 8000 + Logitech® G9 Wired
Internet Speed
1Gb/s
Antivirus
McAfee LiveSafe
Browser
Firefox - latest
Other Info
Using non-RAID on purpose as I find RAID to be too temperamental.
Now set to AHCI
Win7 already has excellent antispyware, Windows Defender, why would you even bother with a 3rd party product?
 

My Computer

OS
Windows 7
Win7 already has excellent antispyware, Windows Defender, why would you even bother with a 3rd party product?
Click to expand...


Are you kidding? Or being sarcastic maybe? :huh:
 

My Computer

OS
Vista
SuperAntiSpyware free edition v4.24.1004 installed and runs perfectly on my win 7 x64 installation. It updates and runs a scan correctly.
 

My Computer

Computer Manufacturer/Model Number
Self Build
OS
Windows RC 7100 x64, Vista Ultimate x64,
CPU
Intel Q6700
Motherboard
Asus P5Q3 Deluxe wi-fi
Memory
Corsair DDR3 4gb
Graphics Card(s)
ATI X1650
Monitor(s) Displays
LCD
Hard Drives
WD 1500gb 10k
WD 320gb 7.5k
WD 320gb 7.5k
Samsung 750gb 7.5k
PSU
Enermax 500w
Case
Lian-Li PC-7B Plus
Cooling
Scythe Infinity
Keyboard
Logitech cordless
Mouse
Logitech cordless
Internet Speed
20meg Cable
Maybe they've changed the installer. I'll try it on my x86 and report back.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Alienware® ALX X58
OS
Win 7 Ult SP1/Win 10 Pro (all x64)
CPU
Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
Motherboard
Asus® P6T Deluxe V2 X58 LGA1366
Memory
24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
Graphics Card(s)
1792 MB NVIDIA® GeForce® GTX 295 Dual Core
Sound Card
Onboard Soundmax® High-Definition 7.1 Performance Audio
Monitor(s) Displays
Samsung XL2370 LED backlit 23" W/S 2ms response time
Screen Resolution
1920 X 1080
Hard Drives
2 x 500gb SATA II
1 x 1TB SATA II
1 external eSATA LaCie 3TB
(Non-RAID)
PSU
Alienware® 1200 Watt Multi-GPU
Case
Alienware® P2 ALX Chassis with AlienIce™ 3.0 Video Cooling
Cooling
Alienware® High-Perf. Liquid Cooling + Acoustic Dampening
Keyboard
Microsoft® Wireless Entertainment 8000 + Logitech® G15 Wired
Mouse
Microsoft® Wireless Laser 8000 + Logitech® G9 Wired
Internet Speed
1Gb/s
Antivirus
McAfee LiveSafe
Browser
Firefox - latest
Other Info
Using non-RAID on purpose as I find RAID to be too temperamental.
Now set to AHCI
OK - this time no BSOD but it refused in x86 with the popup "Windows Installer Has Stopped Working - send more info?"
I tried direct installation, saving and then compatibilty mode and even running as Admin, all the same result.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Alienware® ALX X58
OS
Win 7 Ult SP1/Win 10 Pro (all x64)
CPU
Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
Motherboard
Asus® P6T Deluxe V2 X58 LGA1366
Memory
24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
Graphics Card(s)
1792 MB NVIDIA® GeForce® GTX 295 Dual Core
Sound Card
Onboard Soundmax® High-Definition 7.1 Performance Audio
Monitor(s) Displays
Samsung XL2370 LED backlit 23" W/S 2ms response time
Screen Resolution
1920 X 1080
Hard Drives
2 x 500gb SATA II
1 x 1TB SATA II
1 external eSATA LaCie 3TB
(Non-RAID)
PSU
Alienware® 1200 Watt Multi-GPU
Case
Alienware® P2 ALX Chassis with AlienIce™ 3.0 Video Cooling
Cooling
Alienware® High-Perf. Liquid Cooling + Acoustic Dampening
Keyboard
Microsoft® Wireless Entertainment 8000 + Logitech® G15 Wired
Mouse
Microsoft® Wireless Laser 8000 + Logitech® G9 Wired
Internet Speed
1Gb/s
Antivirus
McAfee LiveSafe
Browser
Firefox - latest
Other Info
Using non-RAID on purpose as I find RAID to be too temperamental.
Now set to AHCI
It seems as if it only works on a 64 bit installation.

I've installed win 7 32 bit and 64 bit, but I've only installed software and played with the 64 bit installation so far.
I will try and install in x86 and report back.
 
Last edited:

My Computer

Computer Manufacturer/Model Number
Self Build
OS
Windows RC 7100 x64, Vista Ultimate x64,
CPU
Intel Q6700
Motherboard
Asus P5Q3 Deluxe wi-fi
Memory
Corsair DDR3 4gb
Graphics Card(s)
ATI X1650
Monitor(s) Displays
LCD
Hard Drives
WD 1500gb 10k
WD 320gb 7.5k
WD 320gb 7.5k
Samsung 750gb 7.5k
PSU
Enermax 500w
Case
Lian-Li PC-7B Plus
Cooling
Scythe Infinity
Keyboard
Logitech cordless
Mouse
Logitech cordless
Internet Speed
20meg Cable
Hmmm, sounds similar to my experiences with SEP 11 - One of Symantec's biggest complaints about Vista was that the kernel was locked up too tight for their software (and particularly their enterprise software) to run correctly, and that was one of the things that SP1 fixed for Vista.

I wonder if W7 went back to he tightened kernel code that they originally used for Vista....
 

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  • Computer type
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    Computer Manufacturer/Model Number
    The Beast Model A (homebrew)
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    Windows 11 21H2 Current build
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    AMD Ryzen 9 3950X
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    MSI MEG X570 GODLIKE
    Memory
    4 * 32 GB - Corsair Vengeance 3600 MHz
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    EVGA GeForce RTX 3080 Ti XC3 ULTRA GAMING (12G-P5-3955-KR)
    Sound Card
    Realtek® ALC1220 Codec
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    2x Eve Spectrum ES07D03 4K Gaming Monitor (Matte) | Eve Spec
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    3x 3840 x 2160
    Hard Drives
    3x Samsung 980 Pro NVMe PCIe 4 M.2 2 TB SSD (MZ-V8P2T0B/AM) } 3x Sabrent Rocket NVMe 4.0 1 TB SSD
    PSU
    PC Power & Cooling’s Silencer Series 1050 Watt, 80 Plus Plat
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    Fractal Design Define 7 XL Dark ATX Full Tower Case
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    SteelSeries Apex Pro Wired Gaming Keyboard
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    SteelSeries Apex Pro
    Mouse
    Logitech MX Master 3S | MX Master 3 for business
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    AT&T LightSpeed Gigabit Duplex Ftth
    Antivirus
    Windows Defender + MB 3
    Browser
    Nightly (default) + Firefox (stable),Chrome, Edge
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    PC/Desktop
    System Manufacturer/Model Number
    Dell Latitude E5470
    OS
    ChromeOS Flex Dev Channel (current)
    CPU
    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
    Motherboard
    Dell
    Memory
    16 GB
    Graphics Card(s)
    Intel(R) HD Graphics 520
    Sound Card
    Intel(R) HD Graphics 520 + RealTek Audio
    Monitor(s) Displays
    Dell laptop display 15"
    Screen Resolution
    1920 * 1080
    Hard Drives
    Toshiba 128GB M.2 22300 drive
    INTEL Cherryville 520 Series SSDSC2CW180A 180 GB SATA III SSD
    PSU
    Dell
    Case
    Dell
    Cooling
    Dell
    Keyboard
    Dell
    Mouse
    Logitech MX Master 3S (shared w. Sys 1) | Dell TouchPad
    Internet Speed
    AT&T LightSpeed Gigabit Duplex Ftth
Ex_Brit said:
Tried it twice without and then with compatibility mode - each time BSOD before the installation can complete.

Fortunately you can boot back up again successfully. Good job as SA wont uninstall in Safe Mode.

I had to download and run their uninstaller as it fails to appear in CP > Programs > Uninstall a Program.

I've attached it if anyone else falls victim. It takes a couple of seconds to run and then reboot is necessary.

It's a pity as SA is quite a good anti-spyware agent & is a good last resort against Vundo before going the Hijackthis route.
Click to expand...

Thanks for the info! However, it's not helping me at all...here's why. I upgraded to Windows 7 RC from a Vista Ultimate installation (x86), which already had SA installed on it. Now, whenever I boot Win 7, it's only a matter of seconds before the BSOD appears, and then the computer restarts after 2-3 seconds. I don't even have time to run the uninstaller. Any suggestions? Thanks so much!

Oh, and for what it's worth: this was just an old drive that I use mostly for experimenting with new operating systems - there's nothing to be lost here, so this isn't exactly a vital issue...just annoying as all get out.
 

My Computer

OS
xp

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Alienware® ALX X58
OS
Win 7 Ult SP1/Win 10 Pro (all x64)
CPU
Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
Motherboard
Asus® P6T Deluxe V2 X58 LGA1366
Memory
24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
Graphics Card(s)
1792 MB NVIDIA® GeForce® GTX 295 Dual Core
Sound Card
Onboard Soundmax® High-Definition 7.1 Performance Audio
Monitor(s) Displays
Samsung XL2370 LED backlit 23" W/S 2ms response time
Screen Resolution
1920 X 1080
Hard Drives
2 x 500gb SATA II
1 x 1TB SATA II
1 external eSATA LaCie 3TB
(Non-RAID)
PSU
Alienware® 1200 Watt Multi-GPU
Case
Alienware® P2 ALX Chassis with AlienIce™ 3.0 Video Cooling
Cooling
Alienware® High-Perf. Liquid Cooling + Acoustic Dampening
Keyboard
Microsoft® Wireless Entertainment 8000 + Logitech® G15 Wired
Mouse
Microsoft® Wireless Laser 8000 + Logitech® G9 Wired
Internet Speed
1Gb/s
Antivirus
McAfee LiveSafe
Browser
Firefox - latest
Other Info
Using non-RAID on purpose as I find RAID to be too temperamental.
Now set to AHCI
It seems that the latest 4.26.1006 version of SuperAntispyware is working fine on my 64-bit Windows 7 (7229) build. :confused:
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self built custom
OS
64-bit Windows 11 Pro for Workstations
CPU
Intel i7-8700K OC'd to 5 GHz
Motherboard
ASUS ROG Maximus XI Formula Z390
Memory
64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz
Graphics Card(s)
ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
Sound Card
Integrated
Monitor(s) Displays
2 x Samsung Odyssey G7 27"
Screen Resolution
2560x1440
Hard Drives
1TB Samsung 990 PRO M.2,
4TB Samsung 990 PRO PRO M.2,
TerraMaster F8 SSD Plus NAS
PSU
Seasonic Prime Titanium 850W
Case
Thermaltake Core P3
Cooling
Corsair Hydro H115i
Keyboard
Logitech wireless K800
Mouse
Logitech MX Master 4
Internet Speed
2 Gb/s Download and 100 Mb/s Upload
Antivirus
Malwarebyte Anti-Malware Premium
Browser
Google Chrome
Other Info
Logitech Z625 speaker system,
Logitech BRIO 4K Pro webcam,
HP Color LaserJet Pro MFP M477fdn,
APC SMART-UPS RT 1000 XL - SURT1000XLI,
Galaxy S23 Plus phone
I guess they've been working on it since we first tried it.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Alienware® ALX X58
OS
Win 7 Ult SP1/Win 10 Pro (all x64)
CPU
Intel® Core™ i7-975 Extreme O/C to 4.02 GHz, 8MB Cache
Motherboard
Asus® P6T Deluxe V2 X58 LGA1366
Memory
24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
Graphics Card(s)
1792 MB NVIDIA® GeForce® GTX 295 Dual Core
Sound Card
Onboard Soundmax® High-Definition 7.1 Performance Audio
Monitor(s) Displays
Samsung XL2370 LED backlit 23" W/S 2ms response time
Screen Resolution
1920 X 1080
Hard Drives
2 x 500gb SATA II
1 x 1TB SATA II
1 external eSATA LaCie 3TB
(Non-RAID)
PSU
Alienware® 1200 Watt Multi-GPU
Case
Alienware® P2 ALX Chassis with AlienIce™ 3.0 Video Cooling
Cooling
Alienware® High-Perf. Liquid Cooling + Acoustic Dampening
Keyboard
Microsoft® Wireless Entertainment 8000 + Logitech® G15 Wired
Mouse
Microsoft® Wireless Laser 8000 + Logitech® G9 Wired
Internet Speed
1Gb/s
Antivirus
McAfee LiveSafe
Browser
Firefox - latest
Other Info
Using non-RAID on purpose as I find RAID to be too temperamental.
Now set to AHCI
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