Solved BSOD after updating graphics driver, error 0x00000116

[Rishelle]

Hi! Recently did a clean install for my cousin's laptop and it always ended up with a BSOD after updating the graphics driver.

Attached the zipped file from DM Log Collector.
View attachment 388707

 

[axe0]

Hi Rishelle,

How was the driver update installed? Through the driver update program Driver Easy?
If so it is recommended to revert it back and remove all installed drivers from it, such programs are not necessary as the laptop manufacturer provides all drivers required.

 

[Rishelle]

Hi axe0,

I downloaded the graphics driver from AMD's website but all other drivers were downloaded via Driver Easy.
My cousin does not have a recovery CD and I can't seem to find support for this particular laptop model on Sony's website.

 

[axe0]

I cannot find the support page either.

All drivers should be downloaded from Sony, others can cause problems.

 

[Rishelle]

If the support page for this model doesn't exist, do I download the drivers from Sony based on a similar model?

 

[axe0]

I would not take that risk, laptop manufacturers alter the drivers provided for each model, this means that if you install drivers from a different model it could cause problems, it is pretty much the same as installing drivers from the direct source which does not provide the altering.

The altering is basically an optimization for the hardware for better functioning.

 

[Rishelle]

So I should identify the components and download the drivers manually from the direct sources?

 

[axe0]

Nope, that is not what Im saying.

 

[axe0]

Per the site of Sony you might need to search at Support : Sony Asia Pacific for support.

 

[Rishelle]

I'm also unable to find support for this model on Sony Asia Pacific website.

 

[derekimo]

I'm also unable to find support for this model on Sony Asia Pacific website.

This link,

Support for SVE15138CG : E Series : VAIO&reg Notebook & Computer : Sony Asia Pacific

Switch to the downloads tab and put the info in the area in red like this,

View attachment 388786

And you'll see it lists a bunch of drivers listed as compatible with SVE15 series,

View attachment 388787

 

[Rishelle]

I tried this method, but after installing the graphics driver (AMD) it gives me the BSOD as well.

 

[axe0]

That pretty much confirms a faulty GPU, we cannot do anything to repair/replace faulty components besides giving suggestions of what you could do. If warranty is present use it to return the laptop, else the GPU needs to be disabled.