Ok.Hi again, i'm determined to solve this issue,so i substituted the OS i had with a new one and i'm still having the same problem. can you still help please?
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-TJ8PJ-2KFDQ-9TMXM
Windows Product Key Hash: Q29kxODbb2HMTEkYVq5vn9AypbY=
Windows Product ID: 00371-178-6392143-85940
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {0F6CC5E4-480C-4012-808D-7AAD9ED006A7}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.160902-0600
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0F6CC5E4-480C-4012-808D-7AAD9ED006A7}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9TMXM</PKey><PID>00371-178-6392143-85940</PID><PIDType>5</PIDType><SID>S-1-5-21-1983349470-2651849462-1016584231</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>To be filled by O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F20</Version><SMBIOSVersion major="2" minor="7"/><Date>20140319000000.000000+000</Date></BIOS><HWID>88C03C07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00170-178-639214-00-1033-7601.0000-2612016
Installation ID: 013181756586015573587861735191470325310443892525705330
Processor Certificate URL:
SpcService Web Service
Machine Certificate URL:
RacService Web Service
Use License URL:
UseLicenseService Web Service
Product Key Certificate URL:
PkcService Web Service
Partial Product Key: 9TMXM
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 9/19/2016 2:18:19 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LgAAAAEAAgABAAEAAQABAAAAAQABAAEAHKJSlKTGmCYMFiQlfunuFryJjIoAPw==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA OEMMCFG.
FPDT ALASKA A M I
SSDT INTEL CpuPm
MATS ALASKA A M I
and here's the mini dump generated by the blue screen event.
Thanks a million
More details about my computer
Component Details Subscore Base score
Processor Intel(R) Core(TM) i7-4820K CPU @ 3.70GHz 7.7 7.7
Determined by lowest subscore
Memory (RAM) 16.0 GB 7.7
Graphics NVIDIA GeForce GTX 560 Ti 7.9
Gaming graphics 4095 MB Total available graphics memory 7.9
Primary hard disk 39GB Free (112GB Total) 7.9
Windows 7 Professional
System
--------------------------------------------------------------------------------
GA-X79-UD3 (rev. 1.1)
Manufacturer Gigabyte Technology Co., Ltd.
Model To be filled by O.E.M.
Total amount of system memory 16.0 GB RAM
System type 64-bit operating system
Number of processor cores 4
Storage
--------------------------------------------------------------------------------
Total size of hard disk(s) 14084 GB
Disk partition (C

39 GB Free (112 GB Total)
Media drive (D

CD/DVD
Disk partition (E

2486 GB Free (2794 GB Total)
Disk partition (F

2195 GB Free (2794 GB Total)
Disk partition (G

2762 GB Free (2794 GB Total)
Disk partition (H

2767 GB Free (2794 GB Total)
Disk partition (I

2459 GB Free (2794 GB Total)
Disk partition (J

71 MB Free (99 MB Total)
Graphics
--------------------------------------------------------------------------------
Display adapter type NVIDIA GeForce GTX 560 Ti
Total available graphics memory 4095 MB
Dedicated graphics memory 1280 MB
Dedicated system memory 0 MB
Shared system memory 2815 MB
Display adapter driver version 10.18.13.6839
Primary monitor resolution 1920x1080
DirectX version DirectX 10
Network
--------------------------------------------------------------------------------
Network Adapter Intel(R) 82579V Gigabit Network Connection