Can't access 1 website which I've been on 1000's of times

[Keithuk]

Hi guys.

I've searched on here but nothing useful shows up.

I've had this problem all week. I can't access only one web site which I've been on 1000's of times.

VW Forum - #1 Volkswagen Forum for UK & International Drivers

There is another site from the same owner Skoda Forum - International Car Forum for Skoda’s I thought their server could be down.

I emailed the other admin if he has had any problems he says no.

I'm on loads of forums its only this one I can't access. I've checked the Firewall settings and nothing is blocked for this site. I've even turned the Firewall off just the test. I've done a system restore back to 2016 and its still the same, so I undid that. I'm using IE11 and FireFox and neither will access the site.

I done a Malwarebytes Anti-Malware scan and Avast all clear.

Just see if this link works on your browsers?

Any suggestions?

 

[richc46]

I was able to access the site.

Try the following solutions
Boot your computer
Reset your router (turn it off wait and then turn back on)
Run CCleaner to clear your cookies.
Try a different browser (this is the solution that I think has the most potential)
Temporarily disable your antivirus

 

[ThrashZone]

Hi,
Try in-private browsing for either or both
Also try lean boot,
Troubleshoot Application Conflicts by Performing a Clean Startup

 

[Callender]

Since ut affects more than one browser I suspect a DNS Lookup issue. You can test in a few ways but if you like you can use the add on mentioned in Posts #5 and #9 in this thread:

1 website (only) seems to have gone rogue and won't load properly

If you don't want to install in Firefox - grab a copy of either Palemoon Portable or Cyberfox Portable for test puroposes and run your choice of the two and install the add on. Reason - those browsers both use their own profile independent of Firefox.

Also read this; Pages take a long time and unresponsive-all browsers

If site works when using the add on change DNS:

Paypal login returns "obsolete cipher suite" error then freezes

 

[Keithuk]

Since ut affects more than one browser I suspect a DNS Lookup issue. You can test in a few ways but if you like you can use the add on mentioned in Posts #5 and #9 in this thread:

Thanks for the replies guys.

I don't see post #5 or #9 are only 4 posts in this thread. As I've said I use IE11 (the default browser) and FireFox as a backup and they won't access this site.

My laptop is restarted every day so a restart doesn't help.

Considering all other sites works without a problem I curious why its only these 2 sites listed. I use the first site 5 or 6 times a day without a problem.

http://www.volkswagenforum.co.uk/

My admin friend I emailed about this problem I think he uses Google Chrome. It you search for this on Filehippo it shows the file but you can't save it only install it which is a pain because I backup all files in case I need them sometime.

 

[samuria]

set your dns to open dns see if that solves it Use OpenDNS

 

[Callender]

I don't see post #5 or #9 are only 4 posts in this thread. As I've said I use IE11 (the default browser) and FireFox as a backup and they won't access this site.

This thread means the one linked in blue below.

Since it affects more than one browser I suspect a DNS Lookup issue. You can test in a few ways but if you like you can use the add on mentioned in Posts #5 and #9 in this thread:

1 website (only) seems to have gone rogue and won't load properly

If you don't want to install in Firefox - grab a copy of either Palemoon Portable or Cyberfox Portable for test puroposes and run your choice of the two and install the add on. Reason - those browsers both use their own profile independent of Firefox.

 

[Keithuk]

Thanks for the replies.

I looked at the Network Connection but I don't see anywhere to change the DNS settings.

I don't know why it says:

Lease Obtained 14 January 2017
Lease Expires 15 January 2017

Maybe its because I did a system restore yesterday.

 

[Callender]

Thanks for the replies.

I looked at the Network Connection but I don't see anywhere to change the DNS settings.

I don't know why it says:

Lease Obtained 14 January 2017
Lease Expires 15 January 2017

Maybe its because I did a system restore yesterday.

Click TCP / IPv4

Steps 1 to 5 in this picture. Ignore step 6

"Use Followwing DNS Server" - enter address and apply.

Sometimes router needs to be switched off / on and machine rebooted.

It's easier to use QuickSetDNS.

 

[Nihal mazhar]

Click on internet protocol version 6 and click on properties. select use this dns server address option and enter 8.8.8.8 in first box and 8.8.4.4 in second one.click ok.repeat the same wuth ipv4

 

[Callender]

RE: internet protocol version 6 - no need to worry about those settings unless your ISP supports IPv6.

 

[Keithuk]

Click on internet protocol version 6 and click on properties. select use this dns server address option and enter 8.8.8.8 in first box and 8.8.4.4 in second one.click ok.repeat the same wuth ipv4

I tried those numbers but it says they are invalid. The same thing happens on my Windows XP computer.

I've reset the router. Its very strange its only 1 site or 2 if you count the Skoda forum from the same site admin that has this problem.

The Windows 7 diagnostic says:

Windows Network Diagnostics
Publisher details
Issues found

Your computer appears to be correctly configured, but the device or resource (www.volkswagenforum.co.uk) is not responding

Detected
Contact your network administrator or Internet service provider (ISP)
Completed

Problem with wireless adapter or access point

Detected
Reset the wireless adapter
Completed

Investigate router or access point issues
Not run

Refer to Windows Help and Support for more information about wireless connectivity problems
Not run

Issues found
Detection details

5
Your computer appears to be correctly configured, but the device or resource (www.volkswagenforum.co.uk) is not responding Detected
Contact your network administrator or Internet service provider (ISP)Completed
Windows can't communicate with the device or resource (www.volkswagenforum.co.uk). The computer or service you are trying to reach might be temporarily unavailable.

5
Problem with wireless adapter or access point Detected
Reset the wireless adapter Completed

Network Diagnostics Log
File Name: 74C81CE5-D15E-4ABF-8D15-E85FAB435960.Repair.Admin.1.etl Investigate router or access point issues Not run

If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device back on or plug it back into the power outlet. To restart a router or access point that has a built-in battery, press and quickly release the Reset button.
Refer to Windows Help and Support for more information about wireless connectivity problemsNot run
Windows cannot resolve your wireless connectivity issue.

Detection details

Diagnostics Information (Network Adapter)
Details about network adapter diagnosis: Network adapter Wireless Network Connection driver information:

Description . . . . . . . . . . : Qualcomm Atheros AR9485WB-EG Wireless Network Adapter Manufacturer . . . . . . . . . : Atheros Communications Inc. Provider . . . . . . . . . . . : Atheros Communications Inc. Version . . . . . . . . . . . : 9.2.0.470 Inf File Name . . . . . . . . . : C:\Windows\INF\oem8.inf Inf File Date . . . . . . . . . : 23 December 2011 18:53:56 Section Name . . . . . . . . . : ATHR_DEV_OS61_3119s.ndi Hardware ID . . . . . . . . . . : pci\ven_168c&dev_0032&subsys_4105144d Instance Status Flags . . . . . : 0x180200a Device Manager Status Code . . : 0 IfType . . . . . . . . . . . . : 71 Physical Media Type . . . . . . : 9
Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis: Information for connection being diagnosed Interface GUID: 0c0ecb23-ada9-423f-990d-1c56683ba33d Interface name: Qualcomm Atheros AR9485WB-EG Wireless Network Adapter Interface type: Native WiFiConnection incident diagnosed Auto Configuration ID: 1 Connection ID: 1Connection status summary Connection started at: 2017-01-15 13:20:04-302 Profile match: Success Pre-Association: Success Association: Success Security and Authentication: SuccessList of visible access point(s): 5 item(s) total, 5 item(s) displayed BSSID BSS Type PHY Signal(dB) Chnl/freq SSID-------------------------------------------------------------------------E0-A3-AC-A3-77-7A Infra <unknown> -73 6 Mats WiFi72-DC-96-68-05-04 Infra <unknown> -76 1 BTWifi-X72-DC-96-68-05-03 Infra <unknown> -76 1 BTWifi-with-FON5C-DC-96-68-05-02 Infra <unknown> -77 1 BTHub5-KGFPD0-2D-B3-5D-DC-F4 Infra <unknown> -88 1 TALKTALK-5DDCECConnection History Information for Auto Configuration ID 1 List of visible networks: 5 item(s) total, 5 item(s) displayed BSS Type PHY Security Signal(RSSI) Compatible SSID ------------------------------------------------------------------------------ Infra <unknown> Yes 68 Yes Mats WiFi Infra <unknown> Yes 48 Yes BTWifi-X Infra <unknown> No 48 Yes BTWifi-with-FON Infra <unknown> Yes 44 Yes BTHub5-KGFP Infra <unknown> Yes 36 Yes TALKTALK-5DDCEC List of preferred networks: 2 item(s) Profile: BTHub5-KGFP SSID: BTHub5-KGFP SSID length: 11 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: Yes Profile: BTHomeHub2-5JRR SSID: BTHomeHub2-5JRR SSID length: 15 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: No Reason: 0x00028002 Information for Connection ID 1 Connection started at: 2017-01-15 13:20:04-302 Auto Configuration ID: 1 Profile: BTHub5-KGFP SSID: BTHub5-KGFP SSID length: 11 Connection mode: Infra Security: Yes Pre-Association and Association Connectivity settings provided by hardware manufacturer (IHV): No Security settings provided by hardware manufacturer (IHV): No Profile matches network requirements: Success Pre-association status: Success Association status: Success Last AP: 5c-dc-96-68-05-02 Security and Authentication Configured security type: WPA2-PSK Configured encryption type: CCMP(AES) 802.1X protocol: No Key exchange initiated: Yes Unicast key received: Yes Multicast key received: Yes Number of security packets received: 0 Number of security packets sent: 0 Security attempt status: Success Connectivity Packet statistics Ndis Rx: 17386 Ndis Tx: 14389 Unicast decrypt success: 601 Multicast decrypt success: 0 Unicast decrypt failure: 0 Multicast decrypt failure: 0 Rx success: 727 Rx failure: 2529 Tx success: 1291 Tx failure: 0 Tx retry: 42 Tx multiple retry: 15 Tx max lifetime exceeded: 0 Tx ACK failure: 5986 Roaming history: 0 item(s)

Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis: For complete information about this session see the wireless connectivity information event.Helper Class: Auto Configuration Initialize status: SuccessInformation for connection being diagnosed Interface GUID: 0c0ecb23-ada9-423f-990d-1c56683ba33d Interface name: Qualcomm Atheros AR9485WB-EG Wireless Network Adapter Interface type: Native WiFiResult of diagnosis: There may be problem

Network Diagnostics Log
File Name: 74C81CE5-D15E-4ABF-8D15-E85FAB435960.Diagnose.Admin.0.etl

Other Networking Configuration and Logs
File Name: NetworkConfiguration.cab Collection information Computer Name: SAMSUNG-LAPTOP Windows Version:6.1
Architecture:x86
Time: Sunday, January 15, 2017 1:56:36 PM

Publisher details

Windows Network Diagnostics Detects problems with network connectivity. Package Version: 1.0
Publisher: Microsoft Windows

 

[Callender]

I tried those numbers but it says they are invalid. The same thing happens on my Windows XP computer.

I've reset the router.

Don't know why it says they're invalid. Check the screenshot and confirm that you see the same. Also try one of the other DNS providers shown.

​

 

[Callender]

Okay strange stuff is going on here:

If I type the site's ip address into a browser address bar I can't access it.

DNS Records show: http://137.74.118.62/

​

So if you type 216.58.198.163 into your browser address bar you should get Google.

Google

Tracert command fails for your problem website but works okay for Google.

​

I reckon the problem is with the server or there's some strange redirect. However I can access the site okay.

 

[Keithuk]

Okay strange stuff is going on here:

If I type the site's ip address into a browser address bar I can't access it.

DNS Records show: http://137.74.118.62/

View attachment 395363
​

So if you type 216.58.198.163 into your browser address bar you should get Google.

Tracert command fails for your problem website but works okay for Google.

I reckon the problem is with the server or there's some strange redirect. However I can access the site okay.

I downloaded QuickSetDNS 1.15 and DomainHostingView 1.75

QuickSetDNS shows:

Automatic DNS, active
Google Public DNS, "8.8.8.8,8.8.4.4", not active
Router DNS, "192.168.1.254", not active

I set Google Public DNS and Router DNS to active but it still wouldn't access the site.

DomainHostingView shows different results to yours.

DNS Records


Record Type Host Name IP Address More Data Section
NS ns12.dnsmadeeasy.com 208.80.126.4 Answer
NS ns15.dnsmadeeasy.com 208.94.149.4 Answer
NS ns14.dnsmadeeasy.com 208.80.127.4 Answer
NS ns13.dnsmadeeasy.com 208.80.125.4 Answer
NS ns11.dnsmadeeasy.com 208.80.124.4 Answer
NS ns10.dnsmadeeasy.com 208.94.148.4 Answer
A volkswagenforum.co.uk 137.74.118.62 Answer
SOA ns10.dnsmadeeasy.com 208.94.148.4 Admin: dns.dnsmadeeasy.com, Default TTL: 180, Expire: 1209600, Refresh: 43200, Retry: 3600, Serial: 2009010116 Answer
TEXT v=spf1 include:sendgrid.net ~all Answer
PTR ns12.dnsmadeeasy.com 208.80.126.4 Answer
PTR ns15.dnsmadeeasy.com 208.94.149.4 Answer
PTR ns14.dnsmadeeasy.com 208.80.127.4 Answer
PTR ns13.dnsmadeeasy.com 208.80.125.4 Answer
PTR ns11.dnsmadeeasy.com 208.80.124.4 Answer
PTR ns10.dnsmadeeasy.com 208.94.148.4 Answer
PTR 62.ip-137-74-118.eu 137.74.118.62

 

[Callender]

Okay Tracert command works for me now.

I used to be responsible for blocking spammers from a forum which was part of one of my employer's websites. I can tell you that it is possible to block an entire ip address range (or ranges) rather than a single ip address and also block particular servers.

I'm not saying that this is what has happened in your case - just that it is possible.

They may take the view that they block every connection from a particular ISP of ip address range due to previous problems from troublemakers. Or maybe it's something else.

Suggest contacting the website's admin.

 

[Callender]

I downloaded QuickSetDNS 1.15 and DomainHostingView 1.75

QuickSetDNS shows:

Automatic DNS, active
Google Public DNS, "8.8.8.8,8.8.4.4", not active
Router DNS, "192.168.1.254", not active

I set Google Public DNS and Router DNS to active but it still wouldn't access the site.

You just set the active DNS Lookup and leave Router DNS as default without changing the numbers for Router DNS or setting Router DNS active. The only active item in the window should be Google DNS.

 

[Nihal mazhar]

Have you tried accessing the site via a VPN from another location.

 

[Callender]

Have you tried accessing the site via a VPN from another location.

I suggested using Frigate just to test. Can be installed in Firefox too.

1 website (only) seems to have gone rogue and won't load properly

1 website (only) seems to have gone rogue and won't load properly

 

[Keithuk]

Don't know why it says they're invalid. Check the screenshot and confirm that you see the same. Also try one of the other DNS providers shown.

View attachment 395361
​

When I entered 8.8.8.8,8.8.4.4 in Preferred DNS server it says network address entered invalid.

Your picture shows 8.8.8.8 in Preferred DNS server and 8.8.4.4 in Alternative DNS server that's invalid as well.

I used Internet Protocol Version 6 (TCP/v6). I looked in Internet Protocol Version 4 (TCP/v4) and its set the same as your picture as default.

Preferred DNS server: 8.8.8.8 and in Alternative DNS server: 8.8.4.4