re: a problem with 1 of my USB ports

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reble

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re: a problem with 1 of my USB ports

This is on a Dell Inspiron 3541 laptop OS Win7 Home 32bit. I have 3 USB ports on this laptop. 2 on the left side and 1 on the right. 1 of the 2 USB ports on the left side has stopped working. The other USB port on the left side still works as well as the USB port on the right side. I had the plugin for the wireless keyboard and mouse in the dead USB port. I moved the plugin for the keyboard and mouse to the powered USB hub plugged into the working left side USB port. That solved the immediate problem. The next problem is how to fix the dead USB port, if it can be fixed without swapping out the motherboard. Any thoughts on this?

Steve
 

My Computer My Computer

At a glance

windows 7 home 32 bit, I just changed back fr...amc a6-6310, radon r4 graphics 1800mhz with 4...6.8gbnot sure off hand
Computer type
Laptop
Computer Manufacturer/Model Number
Dell Inspiron 3541
OS
windows 7 home 32 bit, I just changed back from 64 to 32bit
CPU
amc a6-6310, radon r4 graphics 1800mhz with 4 cores
Memory
6.8gb
Graphics Card(s)
not sure off hand
Sound Card
not shure off hand
Monitor(s) Displays
built in lcd
Screen Resolution
1366 x 768
Hard Drives
1 500gb sata internal HDD and 1 250 gb's sata HDD in a USB external USB case.
Keyboard
Wifi with attached wifi mouse
Internet Speed
don't know
Antivirus
Zone Alarm
Browser
Firefox
Other Info
The gateway laptop model MD2614U died because a voltage regulator on the motherboard went poof. The Gateway laptop has been scraped.
Hello Steve now assuming you have already done the updates for the USB driver/s as in the attached YouTube can you please check in the Device Manager for any yellow triangles against the USB ports.

See pic and YouTube it also mentions about Dell support site.

 

Attachments

  • STEVE.PNG
    STEVE.PNG
    19.9 KB · Views: 3

My Computer My Computer

At a glance

Desk1 7 Home Prem / Desk2 10 Pro / Main lap A...Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i...Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop...Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
re: a problem with 1 of my USB ports

Here is a screen capture of my device manager. Yes I did the updates. I installed all the factory drivers off the cd that I have for this laptop execpt for the Ethernet Controller. I don't use the Ethernet port. I connect to the phone company DSL router via WhFi. Otherwise I would have to run around 65' of lan cable from the dinning room to my bedroom. The other yellow triangle has been there since I had this laptop and I can't find the driver for it. The dead USB port was working with the yellow triangle on the Universal Serial Bus (USB) Controller. So what's next?

Steve

ICIT2LOL said:
Hello Steve now assuming you have already done the updates for the USB driver/s as in the attached YouTube can you please check in the Device Manager for any yellow triangles against the USB ports.
Click to expand...
 

Attachments

  • device manager.jpg
    device manager.jpg
    47.2 KB · Views: 28

My Computer My Computer

At a glance

windows 7 home 32 bit, I just changed back fr...amc a6-6310, radon r4 graphics 1800mhz with 4...6.8gbnot sure off hand
Computer type
Laptop
Computer Manufacturer/Model Number
Dell Inspiron 3541
OS
windows 7 home 32 bit, I just changed back from 64 to 32bit
CPU
amc a6-6310, radon r4 graphics 1800mhz with 4 cores
Memory
6.8gb
Graphics Card(s)
not sure off hand
Sound Card
not shure off hand
Monitor(s) Displays
built in lcd
Screen Resolution
1366 x 768
Hard Drives
1 500gb sata internal HDD and 1 250 gb's sata HDD in a USB external USB case.
Keyboard
Wifi with attached wifi mouse
Internet Speed
don't know
Antivirus
Zone Alarm
Browser
Firefox
Other Info
The gateway laptop model MD2614U died because a voltage regulator on the motherboard went poof. The Gateway laptop has been scraped.
1. Try to uninstall the universal serial bus controller.
2. Click the Scan for hardware changes.
 

My Computer My Computer

At a glance

Windows 7 Ultimate (64 bit)Intel(R) Core(TM) i5-3450
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell Vostro 470
OS
Windows 7 Ultimate (64 bit)
CPU
Intel(R) Core(TM) i5-3450
Motherboard
Dell 0NW73C
Ok Steve now mate you need to update the drivers for the Ethernet and the chipset and I am wondering just what is that Security device can you open it and see just what it is - I am guessing it maybe some Dell bloatware but just see.

To update those drivers use these Support for Inspiron 3541 | Dell Australia as the Windows feature is in my mind practically useless.
 

My Computer My Computer

At a glance

Desk1 7 Home Prem / Desk2 10 Pro / Main lap A...Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i...Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop...Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
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