Ethernet connection not being picked up when disconnecting from wifi

[TechSeven]

I have a hp laptop and im running wifi to connect to internet.

I thought i would try connecting the laptop to an ethernet cable at same time.

But i never see the icon change from wifi to ethernet.

I have updated the drivers but i need to update the ones that are showing as yellow exclamation mark.

The ethernet cable is in excellent condition by the way.

Can someone help me find the right driver pls?

Until then ill keep looking

 

[torchwood]

Hi TechSeven,
open up the device manager > Ethernet controller
Right click >> properties >> Details >> scroll down to Hardware ID post the PCI/ven details.

Roy

 

[Megahertz07]

Don't you have a wifi button? disable wifi, or to open wifi devices and disconnect the computer from wifi.

 

[TechSeven]

Hi torchwood

Thanks for the reply

I forgot to show the 2 yellow signs i get.. ethernet controller and pci device.

But here are the details in the picture below.

 

[torchwood]

OOOOPS no piccy.
5 toed sloths dont count,

Roy

 

[strollin]

TechSeven - When you updated the Ethernet driver, did you install the chipset driver as well?

 

[johnhoh]

running HP assistant will update your drivers and get rid of the yellow exclamation marks

HP Support Assistant | HP® Official Site

 

[johnhoh]

if your drivers are all good (from another post it looked like they were a problem), windows should prioritize ethernet over wifi. But if its not doing so you can manually tell it to do so with these steps

https://support.microsoft.com/en-us/help/2526067

 

[TechSeven]

Don't you have a wifi button? disable wifi, or to open wifi devices and disconnect the computer from wifi.

there is a wifi button, if i disable that, ethernet still does not work.

in the device manager, the ethernet controller comes up as yellow sign and pci device.

 

[TechSeven]

OOOOPS no piccy.
5 toed sloths dont count,

Roy

what do ya mean?

 

[TechSeven]

OOOOPS no piccy.
5 toed sloths dont count,

Roy

TechSeven - When you updated the Ethernet driver, did you install the chipset driver as well?

yes i have installed all the chipset drivers

 

[Megahertz07]

Download the LAN driver http://download.msi.com/dvr_exe/Killer_network_w10.zip

When you open device manager, do you see a yellow alert on any driver?
On Support For Z97 GAMING 5 | Motherboard - The world leader in motherboard design | MSI USA

Is your BIOS up to date?

 

[TechSeven]

Download the LAN driver http://download.msi.com/dvr_exe/Killer_network_w10.zip

When you open device manager, do you see a yellow alert on any driver?
On Support For Z97 GAMING 5 | Motherboard - The world leader in motherboard design | MSI USA

Is your BIOS up to date?

Sorry its not my desktop pc.

Im using my hp 15-d002tx laptop

 

[johnhoh]

running HP assistant will update your drivers and bios if its needed

HP Support Assistant | HP® Official Site

 

[TechSeven]

Yeh i tried that but still nothing

 

[johnhoh]

To figure out which network driver your machine has, do:

start > run > msinfo32 > components > problem devices

The results, which windows calls problem devices, are those devices on your machine that do not yet have the correct driver. The results will look something like this (this is from my system):

PCI\VEN_8086&DEV_15B8&SUBSYS_E0001458&REV_00

If you then google the first half of that string plus the word "driver", you'll see what you need. For instance if you google

PCI\VEN_8086&DEV_15B8 driver

the first hit takes you to "Downloads for Intel® 82544EI Gigabit Ethernet Controller" which is my driver.

 

[TechSeven]

not sure if you can see this but ill try looking for it

thanks for replies