Low download and upload speeds.

[Derwood]

Win7 pro on desktop, Dell, Intel i3 4150 CPU @3.5 GHz, Ram 4GB, 64bit. I am having a problem with low download and upload speeds, my results were 17.6 Mbps download and 3.3 Mbps upload and I pay for 60Mbps. My computer is kept very clean and lean as verified remotely by a technician and my ISP (Spectrum) tells me that everything is good their end. They also suggested that I hook up another pc or laptop to my incoming line and check the speed again, however I do not have family or friends close to me to be able to do that. What other suggestions, checks, diagnosis can you recommend me try ? TIA.

 

[samuria]

Welcome to the forum. What sort of internet are you on cable or other, are you using wireless or network cable and what's your router?

 

[Derwood]

Thank you for your reply, I`m originally from Essex. I have cable broad band into an Arris TM1602 modem then ethernet cable into my pc.

 

[samuria]

Is the pc connecting at 100 meg or 1000 meg is the network card set to duplex

 

[Derwood]

How can I tell 100 meg or 1000 meg ? And how can I tell about the network card ? Where do I look ?

 

[slam5]

How can I tell 100 meg or 1000 meg ? And how can I tell about the network card ? Where do I look ?

Which Windows are you using?

 

[Derwood]

Windows 7 professional on a home pc.

 

[slam5]

You can ewsy find out what you have by downloading a copy of Belarc Advisor @ Belarc - System Management For The Internet Age. Software license management, IT asset management, IT security, Cyber Security. to get the exact configuration of your computer. The program is safe and well known.

 

[Derwood]

Thank you slam5