Solved Internet explorer and Google Chrome crashing after BSOD, DEP error

[Planeswalker85]

Hey all, I got a major problem.

Background, I just installed and was playing a new game Starpoint Gemini Warlords when my computer just decided to BSOD about 2-3 hours into the game. After that, the computer restarted and other than the option to restart in safe mode everything seemed ok. This is when I started noticing problems. Everytime I load up a webpage/tab in either Internet Explorer or Google Chrome it will be fine for say 2-5 minutes. After that it will randomly crash

For example:

Problem signature:
Problem Event Name: BEX
Application Name: IEXPLORE.EXE
Application Version: 11.0.9600.18792
Application Timestamp: 59906b79
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: a41d336b
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Sorry I don't see a spoiler hide option. I've had about 10 tabs crash in IE, not all at the same time, usually one after the other. I also did not manage to catch the Chrome error. IE does not display any symptoms of problems, pages loaded up fine, even those running flash etc like bbc news pages and youtube. Chrome loaded things slower but that's the only observable thing.

Edit: Chrome just crashed, saved the info this time

Problem signature:
Problem Event Name: APPCRASH
Application Name: chrome.exe
Application Version: 61.0.3163.100
Application Timestamp: 59c30ceb
Fault Module Name: StackHash_2264
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 000000008015002b
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057
Additional Information 1: 2264
Additional Information 2: 2264db07e74365624c50317d7b856ae9
Additional Information 3: 875f
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e


I've not tried playing any games since, just played music via winamp and a movie with windows media player, they are not crashing. Only Internet explorer and Google Chrome is. I've not tested out playing any games as I don't want to break something even worse. Restarting my computer did not help.

I've included all the relevant stuff I hope in this dropbox folder. I hope someone might have a solution as the only thing I can think of is a hard format and reinstalling OS which I really don't want to do. Thanks for any help, I'm quite desperate as trying to troubleshoot it for the past few hours have turned up dead ends.

https://www.dropbox.com/sh/gl1bvbwglubgl4g/AABJXT03KhlNjr7rdmDdumvBa?dl=0

Speculation: some sort of memory or cache problem?

More Info: I was testing out Armoured warfare a semi high graphical need game. While that ran smoothly for about 20 minutes, throughout that period I was getting these IE tab crashes every 2-3 minutes. If it was a graphics card issue I think playing that game would have crashed instead of or at the same time as IE tabs

 

[ICIT2LOL]

Hello and welcome Planeswalker85 mate I would like to try and help you but I cannot open or make any sense out of the dropbox stuff so could you please follow these and post the dumps.
Dump Files - Configure Windows to Create on BSOD
[FONT=Arial, sans-serif]&[/FONT]
Blue Screen of Death (BSOD) Posting Instructions
[FONT=Arial, sans-serif]
[/FONT]
[FONT=Arial, sans-serif]These will give us a much better idea of what is going on.
[/FONT]

 

[torchwood]

Hi PlanesWalker85,

Please uninstall the Intel driver Update utility, it is known to cause this specific crash issue.


If the issues persist after please follow the instructions posted by ICIT2LOL

Roy

 

[Planeswalker85]

Hello and welcome Planeswalker85 mate I would like to try and help you but I cannot open or make any sense out of the dropbox stuff so could you please follow these and post the dumps.
Dump Files - Configure Windows to Create on BSOD
[FONT=Arial, sans-serif]&[/FONT]
Blue Screen of Death (BSOD) Posting Instructions

Blue Screen of Death (BSOD) Posting Instructions

[FONT=Arial, sans-serif]These will give us a much better idea of what is going on. [/FONT]
Blue Screen of Death (BSOD) Posting Instructions

Hi ICIT2LOL, sorry been a year since I last visited this forum and it was only for another major problem. Spent whole of last night trying to self fix the problem but brain wasn't working at the end. I've run the program as asked and attached the zip file. Thanks

Hi PlanesWalker85,

Please uninstall the Intel driver Update utility, it is known to cause this specific crash issue.


If the issues persist after please follow the instructions posted by ICIT2LOL

Roy

Hi Roy,
I've uninstalled it and restarted my computer but problem still occurs. I think that BSOD knocked out a lot more than I thought. I had a suggestion to reinstall both IE and Chrome to see if that might solve it but I think that's only a band aid solution? Thanks

I've also left both IE and Chrome tabs open in the background with webpages such as this forum open and it still crashes while my computer is idling. Unfortunately this is beyond my amateur repair skills

Just to add, my computer so far has not BSOD today, just those 2 programs crashing from the initial BSOD last night.

more IE crash info

Problem signature:
Problem Event Name: APPCRASH
Application Name: IEXPLORE.EXE
Application Version: 11.0.9600.18792
Application Timestamp: 59906b79
Fault Module Name: USER32.dll
Fault Module Version: 6.1.7601.23594
Fault Module Timestamp: 58249e1c
Exception Code: c0000005
Exception Offset: 000178e2
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Problem signature:
Problem Event Name: APPCRASH
Application Name: IEXPLORE.EXE
Application Version: 11.0.9600.18792
Application Timestamp: 59906b79
Fault Module Name: USER32.dll
Fault Module Version: 6.1.7601.23594
Fault Module Timestamp: 58249e1c
Exception Code: c0000005
Exception Offset: 000178e2
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Planeswalker>tasklist /m User32.dll
Image Name PID Modules
========================= ======== ============================================
csrss.exe 1008 USER32.dll
wininit.exe 548 USER32.dll
csrss.exe 560 USER32.dll
services.exe 608 USER32.dll
winlogon.exe 636 USER32.dll
lsass.exe 660 USER32.dll
svchost.exe 804 USER32.dll
svchost.exe 884 user32.dll
svchost.exe 784 USER32.dll
svchost.exe 984 USER32.dll
svchost.exe 1064 USER32.dll
svchost.exe 1096 USER32.dll
svchost.exe 1220 USER32.dll
svchost.exe 1348 USER32.dll
spoolsv.exe 1468 USER32.dll
svchost.exe 1520 USER32.dll
DbxSvc.exe 1652 USER32.dll
svchost.exe 1720 USER32.dll
taskhost.exe 1936 USER32.dll
imdsksvc.exe 1148 USER32.dll
IPROSetMonitor.exe 1592 USER32.dll
LogiRegistryService.exe 2088 USER32.dll
n360.exe 2184 USER32.dll
dwm.exe 2252 USER32.dll
svchost.exe 2296 USER32.dll
nvcontainer.exe 2360 USER32.dll
explorer.exe 2368 USER32.dll
NVDisplay.Container.exe 2424 USER32.dll
n360.exe 2548 USER32.dll
NVDisplay.Container.exe 2592 USER32.dll
LCore.exe 3024 USER32.dll
RtkNGUI64.exe 3056 USER32.dll
svchost.exe 3908 USER32.dll
svchost.exe 3992 USER32.dll
WLIDSVC.EXE 4040 USER32.dll
WmiPrvSE.exe 200 USER32.dll
WLIDSVCM.EXE 3400 USER32.dll
SearchIndexer.exe 4572 USER32.dll
svchost.exe 4604 USER32.dll
svchost.exe 5048 USER32.dll
wmpnetwk.exe 5112 USER32.dll
svchost.exe 4148 USER32.dll
svchost.exe 3516 user32.dll
WmiPrvSE.exe 4988 USER32.dll
conhost.exe 5444 USER32.dll
iexplore.exe 5840 USER32.dll
AdblockPlusEngine.exe 5100 USER32.dll
dllhost.exe 2288 USER32.dll
conhost.exe 7700 USER32.dll
notepad.exe 7008 USER32.dll
MsSpellCheckingFacility.e 5160 USER32.dll
OSPPSVC.EXE 1088 USER32.dll
taskeng.exe 4056 USER32.dll
cmd.exe 7004 USER32.dll
conhost.exe 1632 USER32.dll
tasklist.exe 1964 USER32.dll
C:\Users\Planeswalker>

I'm not sure how to find the culprit.

Edit: From my further research it seems that the toolbars might be a culprit? However my IE and Chrome don't have similar toolbars active.

Steam and playing PC games also fine, discord and voice chat ok, doesn't look like anything else was corrupted by that BSOD, just the browsers I hope/think.

 

[Planeswalker85]

Quick update, I've reinstalled Chrome and so far both IE and Chrome are 'behaving' no crashes yet, going to observe and see what happens. Think reinstalling Chrome might have 'refreshed/overwritten' the possibly corrupt file which is causing crashes.

 

[torchwood]

Hi Planeswalker85,

missed the word DEP,

this is a specific setting and can be found and changed by the user,
the tutorial here covers 7 as well

DEP - Turn On or Off for Programs

Roy

 

[ICIT2LOL]

Quick update, I've reinstalled Chrome and so far both IE and Chrome are 'behaving' no crashes yet, going to observe and see what happens. Think reinstalling Chrome might have 'refreshed/overwritten' the possibly corrupt file which is causing crashes.

Yes well keep us updated mate would be good if it was the fix eh?

 

[Planeswalker85]

ICIT2LOL torchwood

Ok, looks like I self solved it by reinstalling Chrome. Think it refreshed/overwrote or something the corrupted/damage files. I've been in contact with that games' devs and its up to them to fix the games problem. My computer has been running for 3 days now and I'm doing all my usual things etc. Only thing is a slight slowdown for Chrome loading some webpages but that's it.




I did not tinker with any DEP settings since it seemed the problem was fixed.

Anyways thanks to you both for your help, even though I fixed it my end its nice to have people like you helping the windows 7 community. I'll be sticking to win 7 until they release win 11 or 10.1, lol.

 

[ICIT2LOL]

Hmm now I am using a new browser right now called Cyberfox and it based around the Mozilla stuff and if you want to try it your "gear" can be transferred form Chrome for whatever browser you are using.

Personally I find it a not so intrusive as Chrome and fast. You can always uninstall it after wards if you don't like it https://cyberfox.8pecxstudios.com/