Solved Toshiba Satellite C 850 - 1kn keyboard driver needed please

[sheffieldyorky]

Hi people
I am searching for a Toshiba Satellite C 850 - 1kn keyboard driver


I have tried the Toshiba sit and that was no good.


Below you will see the problem


First line is good taken from a USB board plugged into the Toshiba
Second line is the on-board keyboard


12 4 6
1234567890


wetuiop
qwertyuiop

sdfghjkl
asdfghjkl

zxcv m
zxcvbnm




Any ideas

 

[oscer1]

I do not think it's a driver problem. But you can go to device manager and uninstall the keyboard driver and restart laptop the driver will load upon restart. Most likely the keyboard itself needs to be changed as an external keyboard works. You could try reseating the ribbon cable to motherboard.

 

[Paul Black]

Hi sheffieldyorky,

I am searching for a Toshiba Satellite C 850 - 1kn keyboard driver.

I think that this is more likely to be a defective keyboard than a driver issue.

Please perform this [it will rule out device errors] . . .

Under the heading msinfo32 [MS System Information] - Problem Devices . . ., please run MS_Info32_Find_Problem_Devices.bat, Option [2] from here => BATCH PROGRAMS [Standalone] and then upload the results using the tutorial at the bottom of the above link [Upload to SevenForums . . .] and someone will look at it for you.

NOTE: The reason I link to the thread above rather than posting the .bat file here is because it makes it easier if I have to amend the batch script. This way, I only have to amend it and upload it to one location.

I hope this helps!

 

[sheffieldyorky]

I do not think it's a driver problem. But you can go to device manager and uninstall the keyboard driver and restart laptop the driver will load upon restart. Most likely the keyboard itself needs to be changed as an external keyboard works. You could try reseating the ribbon cable to motherboard.

When first got this machine in for repair it needed a new motherboard while I had it I installed a new processor.
I then installed a new operating system and inserted the product key using the original keyboard.
The machine has been working fine for several weeks but now it comes back az a "keyboard fault"
What I will do is plug in a USB keyboard and run the M. S info file.
I will then post the results

 

[sheffieldyorky]

I do not think it's a driver problem. But you can go to device manager and uninstall the keyboard driver and restart laptop the driver will load upon restart. Most likely the keyboard itself needs to be changed as an external keyboard works. You could try reseating the ribbon cable to motherboard.

Hi there
Sorry I forgot to include in my original post this a new keyboard

 

[sheffieldyorky]

I do not think it's a driver problem. But you can go to device manager and uninstall the keyboard driver and restart laptop the driver will load upon restart. Most likely the keyboard itself needs to be changed as an external keyboard works. You could try reseating the ribbon cable to motherboard.

I already tried "device manager" no luck with that.

 

[iko22]

Below you will see the problem


First line is good taken from a USB board plugged into the Toshiba
Second line is the on-board keyboard


12 4 6
1234567890


wetuiop
qwertyuiop

sdfghjkl
asdfghjkl

zxcv m
zxcvbnm




Any ideas

Is it always the same key that fails? What if you press SHIFT + key together - still blank?

It looks to me to be a keyboard problem, rather than a driver problem (I have not known a driver to cause that kind of issue). To confirm, can you try the external keyboard on a different computer?

 

[sheffieldyorky]

Hi sheffieldyorky,



I think that this is more likely to be a defective keyboard than a driver issue.

Please perform this [it will rule out device errors] . . .

Under the heading msinfo32 [MS System Information] - Problem Devices . . ., please run MS_Info32_Find_Problem_Devices.bat, Option [2] from here => BATCH PROGRAMS [Standalone] and then upload the results using the tutorial at the bottom of the above link [Upload to SevenForums . . .] and someone will look at it for you.

NOTE: The reason I link to the thread above rather than posting the .bat file here is because it makes it easier if I have to amend the batch script. This way, I only have to amend it and upload it to one location.

I hope this helps!

Hi Paul
Many thanks for getting back to me, but this is not a defective keyboard.
But anyway after a bit of messing about I ran the MS_Info etc. and this is what the result is;
==================================================================================================================
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++


This now edited because entered the wrong information as asked

==================================================================================================================
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
First of all let me say I lined everything up with the USB keyboard and because I was required to press option 2 I used the on-board keyboard as the number 2 is a working character.
The reason why you see it above in plain text is because I tried "event viewer" and I couldn't find it, maybe I did some thing wrong.
But as you will see I got everything because I checked it on the screen.
I have a "word document" should it be needed.
What puzzles me is this line;


"Windows has checked the file system and found no problems"






But there clearly is a problem, plus I have re-seated the ribbon cable.





Using the USB keyboard on the laptop there are no problems whatsoever.

 

[Paul Black]

Hi sheffieldyorky,

Many thanks for getting back to me, but this is not a defective keyboard.
But anyway after a bit of messing about I ran the MS_Info etc.

Hello Jaynes: YOUARE ABOUT TO RUN CHKDSK!

The reason why you see it above in plain text is because I tried "event viewer" and I couldn't find it, maybe I did some thing wrong.

That is NOT the file I asked you to run as per Post #3, but it does show that you DON'T have any Bad Sectors which is good. It might be best to edit your previous post and remove the ouput generated from running the file!

Please perform this [it will rule out device errors] . . .

Under the heading msinfo32 [MS System Information] - Problem Devices . . ., please run MS_Info32_Find_Problem_Devices.bat, Option [2] from here => BATCH PROGRAMS [Standalone] and then upload the results using the tutorial at the bottom of the above link [Upload to SevenForums . . .] and someone will look at it for you.

I hope this helps!

 

[Paul Black]

Hi sheffieldyorky,

In case you are having problems with the file then please perform the following . . .

[1] Download this file to your Desktop => View attachment MS_Info32_Find_Problem_Devices.bat
[2] Double-click the downloaded file and PRESS 2.
[3] When the file has finished running, double-click the Desktop file Prob_Devices, and then paste the results into your post.

I hope this helps!

 

[sheffieldyorky]

Is it always the same key that fails? What if you press SHIFT + key together - still blank?

It looks to me to be a keyboard problem, rather than a driver problem (I have not known a driver to cause that kind of issue). To confirm, can you try the external keyboard on a different computer?

Hi there Iko
Thanks for getting back to me.
I will press the SHIFT and the + keys together.
One moment please


"No" still the same


I pressed 1 YES 2 YES 3 NO


The external USB keyboard works fine on another machine

 

[sheffieldyorky]

Hi sheffieldyorky,

In case you are having problems with the file then please perform the following . . .

[1] Download this file to your Desktop => View attachment 410134
[2] Double-click the downloaded file and PRESS 2.
[3] When the file has finished running, double-click the Desktop file Prob_Devices, and then paste the results into your post.

I hope this helps!

Hi Paul
Thanks for that.
I got as far the DOS screen then was stopped in my tracks because it said "I needed run it as admin"

I can get to the Command prompt as "Admin" the line being
>
>
C:\Windows\system32>


If I am going to type in more characters can put the USB keyboard back in ?

 

[Paul Black]

Hi sheffieldyorky,

I got as far the DOS screen then was stopped in my tracks because it said "I needed run it as admin".

OK.

[1] Right-click the downloaded batch file and select Run as administrator.
[2] PRESS 2.
[3] When the file has finished running, double-click the Desktop file Prob_Devices, and then paste the results into your post.

I hope this helps!

 

[sheffieldyorky]

Hi sheffieldyorky,



OK.

[1] Right-click the downloaded batch file and select Run as administrator.
[2] PRESS 2.
[3] When the file has finished running, double-click the Desktop file Prob_Devices, and then paste the results into your post.

I hope this helps!

Hi Paul
Thanks for that.
Please attached the said text document.
What ever that means "not installed"

 

[Paul Black]

Please attached the said text document.
What ever that means "not installed"

The error is a PCI Error. PCI [Peripheral Component Interconnect] is a local computer bus for attaching hardware devices in a computer.

You will need to find and install the driver which could possibly sort out the keyboard error!

I hope this helps!

 

[Paul Black]

Hi sheffieldyorky,

If you goto the Asus website and then put in your make and model you should be able to see if there are any drivers available.
Here is the Asus support wesite => Asus Support.

I hope this helps!

 

[oscer1]

Hi sheffieldyorky,

If you goto the Asus website and then put in your make and model you should be able to see if there are any drivers available.
Here is the Asus support wesite => Asus Support.

I hope this helps!

It's a Toshiba

 

[Paul Black]

Hi sheffieldyorky,

It's a Toshiba.

OK, in your specifications it just says Custom Build!

This should get what you need => Toshiba Support.

I hope this helps!

 

[sheffieldyorky]

Toshiba Satellite C850 - 1KN

Hi sheffieldyorky,



OK, in your specifications it just says Custom Build!

One of these should get what you need =>

[1] Toshiba Support.
[2] Toshiba Support.

I hope this helps!

Hi Paul
Thanks for that
[1] takes you straight to the ASUS website


[2] takes you to the dynabook site.


I type in the following;
Toshiba Satellite C 850 - 1KN
I get nothing
Then there is or select a product.
So I select laptops
to the right is product series
On the drop downs there is no reference to Toshiba, I'm not going to list them all

Here I type in "Toshiba Satellite C850 - 1KN" which is the make and model that I am looking for.
The results are divided into two colums
Toshiba support and Microsoft support
Toshiba support
Has no mention of my make and model
Microsoft support
Has one mention of my make and model, please see below.
>
Have formatted the computer and it wants recovery media ...
Original Title: Satellite C850-1KN Windows 8.1 factory reset problem The laptop came with Windows 8 and upgraded this to 8.1 last month.
>
Which as you can see it no use whatsoever.
>
I have now pasted into Google the contents the text document "problem devices"
>
PCI\VEN_8086&DEV_1E22&SUBSYS_FB311179&REV_04\3&11583659&0&FB
>
There are 149 hits some relevant some not, I am now going to work my way through them.
Once I have a solution I will post back

 

[SIW2]

Pci\ven_8086&dev_1e22&subsys_fb311179&rev_04

View attachment Elan-NTx64-15.6.0.3.zip

View attachment Elan-NTx86-15.6.0.3.zip