Itunes crashes my computer. Horizontal colored lines on screen?

andreartiz05 · Jan 9, 2020

I recently downloaded Itunes 12.10.3.1 for my PC & it will work fine for a while after i open it. But after about 30 minutes to an hour i always get these horizontal colored lines on my screen & then my PC restarts itself automatically. When it starts back up, there's usually no error message or info telling me what the issue is.

The only error message i ever received was something along the lines of "C:\Users\A\AppData\Local\Temp\WER-(random numbers)-sysdata" (kicking myself for not writing it down). I've tried creating a new user account, system restore, factory reset, uninstalling & reinstalling itunes but nothing seems to fix it. What is most likely causing the issue & how can i fix it?

andreartiz05 · Jan 9, 2020

System Information:

OS NAME:Windows 7 Professional
OS MANUFACTURER:Microsoft
SYSTEM MANUFACTURER

ell Inc.
SYSTEM MODEL:Optiplex 780
SYSTEM TYPE:x64-Based PC
PROCESSOR:Intel(R) Core(TM)2 Duo CPU
BIOS VERSION/DATE

ell Inc. A15
SM BIOS VERSION:2.5

INSTALLED PHYSICAL MEMORY (RAM):4.00GB
TOTAL PHYSICAL MEMORY:3.84GB
AVAILABLE PHYSICAL MEMORY:837 MB
TOTAL VIRTUAL MEMORY:7.68 GB
AVAILABLE VIRTUAL MEMORY:3.52 GB
PAGE FILE SPACE:3.84 GB

andreartiz05 · Jan 11, 2020

anybody?

townsbg · Jan 12, 2020

Blue Screen of Death (BSOD) Posting Instructions

andreartiz05 · Jan 13, 2020

townsbg said:
Blue Screen of Death (BSOD) Posting Instructions

i dont get a BSOD. just horizontal colored lines on the screen, and then a hard restart.

townsbg · Jan 14, 2020

As far as I know Windows only automatically reboots during a blue screen. Follow this guide to disable automatic reboots. Help Troubleshoot the Blue Screen of Death by Preventing Automatic Reboot

andreartiz05 · Jan 14, 2020

townsbg said:
As far as I know Windows only automatically reboots during a blue screen. Follow this guide to disable automatic reboots. Help Troubleshoot the Blue Screen of Death by Preventing Automatic Reboot

I finally got a bsod here’s a pic Imgur: The magic of the Internet

andreartiz05 · Jan 14, 2020

townsbg said:
As far as I know Windows only automatically reboots during a blue screen. Follow this guide to disable automatic reboots. Help Troubleshoot the Blue Screen of Death by Preventing Automatic Reboot

i also got this message upon restarting Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF80002A42202
BCP3: FFFFF88005F94A10
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\011420-27939-01.dmp
C:\Users\Andrea\AppData\Local\Temp\WER-96003-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement

If the online privacy statement is not available, please read our privacy statement offline:
C:\WINDOWS\system32\en-US\erofflps.txt

andreartiz05 · Jan 14, 2020

townsbg said:
As far as I know Windows only automatically reboots during a blue screen. Follow this guide to disable automatic reboots. Help Troubleshoot the Blue Screen of Death by Preventing Automatic Reboot

Here's the BSOD log View attachment 410718

townsbg · Jan 14, 2020

That picture is incomplete. Please upload pics into the forum not linked to a third party site.

andreartiz05 · Jan 15, 2020

townsbg said:
That picture is incomplete. Please upload pics into the forum not linked to a third party site.

How

MrPepka · Jan 15, 2020

The NTFS_FILE_SYSTEM bug check has a value of 0x00000024. This indicates a problem occurred in ntfs.sys, the driver file that allows the system to read and write to NTFS drives.

Code:

Microsoft (R) Windows Debugger Version 10.0.19528.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\mrpep\AppData\Local\Temp\Temp1_PC-Tue_01_14_2020__44025_60.zip\010820-25022-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
7601.24384.amd64fre.win7sp1_ldr_escrow.190220-1800
Machine Name:
Kernel base = 0xfffff800`02819000 PsLoadedModuleList = 0xfffff800`02a52c90
Debug session time: Wed Jan  8 10:43:56.624 2020 (UTC + 1:00)
System Uptime: 0 days 0:03:21.153
Loading Kernel Symbols
...............................................................
................................................................
....................
Loading User Symbols
Loading unloaded module list
.....
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff800`028acba0 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:fffff880`06c26790=0000000000000024
1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

NTFS_FILE_SYSTEM (24)
    If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
    parameters are the exception record and context record. Do a .cxr
    on the 3rd parameter and then kb to obtain a more informative stack
    trace.
Arguments:
Arg1: 00000000001904fb
Arg2: fffff88006c27748
Arg3: fffff88006c26fb0
Arg4: fffff880012c6dfe

Debugging Details:
------------------

fffff800029fb0e8: Unable to get Flags value from nt!KdVersionBlock
GetUlongPtrFromAddress: unable to read from fffff80002ab6300

KEY_VALUES_STRING: 1

    Key  : AV.Fault
    Value: Read

    Key  : Analysis.CPU.Sec
    Value: 1

    Key  : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on DESKTOP-QO9C72C

    Key  : Analysis.DebugData
    Value: CreateObject

    Key  : Analysis.DebugModel
    Value: CreateObject

    Key  : Analysis.Elapsed.Sec
    Value: 1

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 62

    Key  : Analysis.System
    Value: CreateObject


ADDITIONAL_XML: 1

BUGCHECK_CODE:  24

BUGCHECK_P1: 1904fb

BUGCHECK_P2: fffff88006c27748

BUGCHECK_P3: fffff88006c26fb0

BUGCHECK_P4: fffff880012c6dfe

EXCEPTION_RECORD:  fffff88006c27748 -- (.exr 0xfffff88006c27748)
ExceptionAddress: fffff880012c6dfe (Ntfs!NtfsCreateFcb+0x000000000000008e)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

CONTEXT:  fffff88006c26fb0 -- (.cxr 0xfffff88006c26fb0)
rax=0000000000000000 rbx=0000000000000000 rcx=0001000000011283
rdx=0000000000011283 rsi=fffff8a000229000 rdi=fffff88006c27afe
rip=fffff880012c6dfe rsp=fffff88006c27980 rbp=fffffa80036ecb60
 r8=0000000000011286  r9=0000ffffffffffff r10=0000000000000002
r11=fffff98007ae1800 r12=0000000000000000 r13=fffffa80044c3180
r14=fffffa80044c3180 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
Ntfs!NtfsCreateFcb+0x8e:
fffff880`012c6dfe 448827          mov     byte ptr [rdi],r12b ds:002b:fffff880`06c27afe=00
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  chrome.exe

READ_ADDRESS: fffff800029fb0e8: Unable to get Flags value from nt!KdVersionBlock
fffff800029fb0e8: Unable to get Flags value from nt!KdVersionBlock
fffff800029fb0e8: Unable to get Flags value from nt!KdVersionBlock
Unable to get MmSystemRangeStart
GetUlongPtrFromAddress: unable to read from fffff80002ab62f0
GetUlongPtrFromAddress: unable to read from fffff80002ab64a8
 ffffffffffffffff 

ERROR_CODE: (NTSTATUS) 0xc0000005 - Instrukcja w 0x%p odwo a a si  do pami ci pod adresem 0x%p. Pami   nie mo e by  %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

EXCEPTION_STR:  0xc0000005

STACK_TEXT:  
fffff880`06c27980 fffff880`012d3563 : fffffa80`06cc8660 fffffa80`00000003 fffff8a0`00229000 00090000`00011286 : Ntfs!NtfsCreateFcb+0x8e
fffff880`06c27a60 fffff880`012bdc61 : 00000000`00000000 fffffa80`036ecb60 fffff8a0`028fced0 fffff880`06a5d470 : Ntfs!NtfsCreateNewFile+0x493
fffff880`06c27d90 fffff880`012274cd : fffffa80`06cc8660 fffffa80`036ecb60 fffff880`06a5d470 fffffa80`06f43000 : Ntfs!NtfsCommonCreate+0x1365
fffff880`06c27f30 fffff800`028afed7 : fffff880`06a5d3e0 00000000`00000000 00000000`00000000 00000000`00000000 : Ntfs!NtfsCommonCreateCallout+0x1d
fffff880`06c27f60 fffff800`028afe98 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxSwitchKernelStackCallout+0x27
fffff880`06a5d2a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSwitchKernelStackContinue


SYMBOL_NAME:  Ntfs!NtfsCreateFcb+8e

MODULE_NAME: Ntfs

IMAGE_NAME:  Ntfs.sys

IMAGE_VERSION:  6.1.7601.23932

STACK_COMMAND:  .cxr 0xfffff88006c26fb0 ; kb

FAILURE_BUCKET_ID:  X64_0x24_Ntfs!NtfsCreateFcb+8e

OS_VERSION:  7.1.7601.24384

BUILDLAB_STR:  win7sp1_ldr_escrow

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 7

FAILURE_ID_HASH:  {be11a449-104b-d0d4-a9d5-cfd4b21e684b}

Followup:     MachineOwner
---------

Crash occurred on the NtfsCreateFcb function. Driver create FCB when a byte stream is being opened for the first time and no other FCB representing this byte stream currently exists in system memory. This structure is retained as long as any NT components maintains a reference for it (some field in FCB structure). (source: FCB Details — OSR)
The MEMORY_MANAGEMENT bug check has a value of 0x0000001A. This indicates that a severe memory management error occurred.
1st parameter = 0x41790 - A page table page has been corrupted. On a 64 bit version of Windows, parameter 2 contains the address of the PFN for the corrupted page table page. On a 32 bit version of Windows, parameter 2 contains a pointer to the number of used PTEs, and parameter 3 contains the number of used PTEs.

Code:

Microsoft (R) Windows Debugger Version 10.0.19528.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\mrpep\AppData\Local\Temp\Temp1_PC-Tue_01_14_2020__44025_60.zip\010820-33867-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
7601.24384.amd64fre.win7sp1_ldr_escrow.190220-1800
Machine Name:
Kernel base = 0xfffff800`0285c000 PsLoadedModuleList = 0xfffff800`02a95c90
Debug session time: Wed Jan  8 10:37:40.118 2020 (UTC + 1:00)
System Uptime: 0 days 0:09:32.523
Loading Kernel Symbols
...............................................................
................................................................
....................
Loading User Symbols
Loading unloaded module list
.....
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff800`028efba0 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:fffff880`037eb820=000000000000001a
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000041790, A page table page has been corrupted. On a 64 bit OS, parameter 2
	contains the address of the PFN for the corrupted page table page.
	On a 32 bit OS, parameter 2 contains a pointer to the number of used
	PTEs, and parameter 3 contains the number of used PTEs.
Arg2: fffffa8001cd5f20
Arg3: 000000000000111f
Arg4: 0000000000000000

Debugging Details:
------------------

fffff80002a3e0e8: Unable to get Flags value from nt!KdVersionBlock
GetUlongPtrFromAddress: unable to read from fffff80002af9300

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.Sec
    Value: 1

    Key  : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on DESKTOP-QO9C72C

    Key  : Analysis.DebugData
    Value: CreateObject

    Key  : Analysis.DebugModel
    Value: CreateObject

    Key  : Analysis.Elapsed.Sec
    Value: 1

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 56

    Key  : Analysis.System
    Value: CreateObject


ADDITIONAL_XML: 1

BUGCHECK_CODE:  1a

BUGCHECK_P1: 41790

BUGCHECK_P2: fffffa8001cd5f20

BUGCHECK_P3: 111f

BUGCHECK_P4: 0

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  chrome.exe

STACK_TEXT:  
fffff880`037eb818 fffff800`029b3dfd : 00000000`0000001a 00000000`00041790 fffffa80`01cd5f20 00000000`0000111f : nt!KeBugCheckEx
fffff880`037eb820 fffff800`029d13e5 : fffff8a0`00000000 00000000`24ef8fff 00000000`00000000 ead00000`87c38125 : nt!MiDeleteVirtualAddresses+0x93d
fffff880`037eb990 fffff800`02b48971 : fffffa80`03a04060 00000000`00000000 fffffa80`0682b8c0 00000000`24ef8fff : nt!MiRemoveMappedView+0x485
fffff880`037ebad0 fffff800`02b3906b : 00000000`00000000 00000000`23a50000 fffffa80`00000001 00000000`00000001 : nt!MiUnmapViewOfSection+0x1b1
fffff880`037ebb90 fffff800`028fdbd3 : 00000000`00000001 00000000`22a50670 fffffa80`03a04060 00000000`00fb6190 : nt!NtUnmapViewOfSection+0x5f
fffff880`037ebbe0 00000000`777b9b2a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0df6e7d8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x777b9b2a


SYMBOL_NAME:  nt!MiDeleteVirtualAddresses+93d

MODULE_NAME: nt

IMAGE_VERSION:  6.1.7601.24384

STACK_COMMAND:  .thread ; .cxr ; kb

IMAGE_NAME:  memory_corruption

FAILURE_BUCKET_ID:  X64_0x1a_41790_nt!MiDeleteVirtualAddresses+93d

OS_VERSION:  7.1.7601.24384

BUILDLAB_STR:  win7sp1_ldr_escrow

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 7

FAILURE_ID_HASH:  {f4a94a0f-7c3c-4cbd-b72c-ee4a493af7de}

Followup:     MachineOwner
---------

1st parameter = 0x403 - The page table and PFNs are out of sync . This is probably a hardware error, especially if parameters 3 & 4 differ by only a single bit.

Code:

Microsoft (R) Windows Debugger Version 10.0.19528.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\mrpep\AppData\Local\Temp\Temp1_PC-Tue_01_14_2020__44025_60.zip\010820-46067-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
7601.24384.amd64fre.win7sp1_ldr_escrow.190220-1800
Machine Name:
Kernel base = 0xfffff800`0280f000 PsLoadedModuleList = 0xfffff800`02a48c90
Debug session time: Wed Jan  8 11:45:41.020 2020 (UTC + 1:00)
System Uptime: 0 days 1:01:08.550
Loading Kernel Symbols
...............................................................
................................................................
....................
Loading User Symbols
Loading unloaded module list
.....
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff800`028a2ba0 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:fffff880`0775d1c0=000000000000001a
1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000000403, The subtype of the bugcheck.
Arg2: fffff680000525c0
Arg3: 8f7000000c33c96f
Arg4: fffff680008525c0

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for dxgmms1.sys
fffff800029f10e8: Unable to get Flags value from nt!KdVersionBlock
GetUlongPtrFromAddress: unable to read from fffff80002aac300

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.Sec
    Value: 1

    Key  : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on DESKTOP-QO9C72C

    Key  : Analysis.DebugData
    Value: CreateObject

    Key  : Analysis.DebugModel
    Value: CreateObject

    Key  : Analysis.Elapsed.Sec
    Value: 1

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 59

    Key  : Analysis.System
    Value: CreateObject


ADDITIONAL_XML: 1

BUGCHECK_CODE:  1a

BUGCHECK_P1: 403

BUGCHECK_P2: fffff680000525c0

BUGCHECK_P3: 8f7000000c33c96f

BUGCHECK_P4: fffff680008525c0

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  opera.exe

STACK_TEXT:  
fffff880`0775d1b8 fffff800`0296037e : 00000000`0000001a 00000000`00000403 fffff680`000525c0 8f700000`0c33c96f : nt!KeBugCheckEx
fffff880`0775d1c0 fffff800`02966b89 : fffff680`000525c0 fffff680`00052a78 fffffa80`07031060 00000000`04888000 : nt!MiDeletePteRun+0x8ee
fffff880`0775d360 fffff800`0283dff4 : fffffa80`00000000 00000000`0a54ffff 00000000`00000000 98e00000`08613d6e : nt!MiDeleteVirtualAddresses+0x6c9
fffff880`0775d4d0 fffff800`028b0bd3 : ffffffff`ffffffff fffffa80`078e8440 fffffa80`06f72290 00000000`00008000 : nt!NtFreeVirtualMemory+0xb34
fffff880`0775d5c0 fffff800`028a63b0 : fffff880`05392682 fffff8a0`0f583460 fffffa80`07031060 fffffa80`06f72290 : nt!KiSystemServiceCopyEnd+0x13
fffff880`0775d758 fffff880`05392682 : fffff8a0`0f583460 fffffa80`07031060 fffffa80`06f72290 fffff8a0`0f9d7880 : nt!KiServiceLinkage
fffff880`0775d760 fffff8a0`0f583460 : fffffa80`07031060 fffffa80`06f72290 fffff8a0`0f9d7880 fffff8a0`0068d330 : dxgmms1+0x35682
fffff880`0775d768 fffffa80`07031060 : fffffa80`06f72290 fffff8a0`0f9d7880 fffff8a0`0068d330 fffff880`0537dce7 : 0xfffff8a0`0f583460
fffff880`0775d770 fffffa80`06f72290 : fffff8a0`0f9d7880 fffff8a0`0068d330 fffff880`0537dce7 fffffa80`06d28ef0 : 0xfffffa80`07031060
fffff880`0775d778 fffff8a0`0f9d7880 : fffff8a0`0068d330 fffff880`0537dce7 fffffa80`06d28ef0 fffff8a0`02c3fa00 : 0xfffffa80`06f72290
fffff880`0775d780 fffff8a0`0068d330 : fffff880`0537dce7 fffffa80`06d28ef0 fffff8a0`02c3fa00 00000000`00000001 : 0xfffff8a0`0f9d7880
fffff880`0775d788 fffff880`0537dce7 : fffffa80`06d28ef0 fffff8a0`02c3fa00 00000000`00000001 00000000`000007ff : 0xfffff8a0`0068d330
fffff880`0775d790 fffffa80`06d28ef0 : fffff8a0`02c3fa00 00000000`00000001 00000000`000007ff fffff8a0`02ec21c0 : dxgmms1+0x20ce7
fffff880`0775d798 fffff8a0`02c3fa00 : 00000000`00000001 00000000`000007ff fffff8a0`02ec21c0 00000000`000001c0 : 0xfffffa80`06d28ef0
fffff880`0775d7a0 00000000`00000001 : 00000000`000007ff fffff8a0`02ec21c0 00000000`000001c0 00000000`00000000 : 0xfffff8a0`02c3fa00
fffff880`0775d7a8 00000000`000007ff : fffff8a0`02ec21c0 00000000`000001c0 00000000`00000000 00000000`000007ff : 0x1
fffff880`0775d7b0 fffff8a0`02ec21c0 : 00000000`000001c0 00000000`00000000 00000000`000007ff 00000000`00000000 : 0x7ff
fffff880`0775d7b8 00000000`000001c0 : 00000000`00000000 00000000`000007ff 00000000`00000000 00000000`00000001 : 0xfffff8a0`02ec21c0
fffff880`0775d7c0 00000000`00000000 : 00000000`000007ff 00000000`00000000 00000000`00000001 00000000`00000001 : 0x1c0


SYMBOL_NAME:  dxgmms1+35682

MODULE_NAME: dxgmms1

IMAGE_NAME:  dxgmms1.sys

STACK_COMMAND:  .thread ; .cxr ; kb

FAILURE_BUCKET_ID:  X64_0x1a_403_dxgmms1+35682

OS_VERSION:  7.1.7601.24384

BUILDLAB_STR:  win7sp1_ldr_escrow

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 7

FAILURE_ID_HASH:  {55dcb15c-e542-5f1d-8641-31426b64de01}

Followup:     MachineOwner
---------

The SYSTEM_SERVICE_EXCEPTION bug check has a value of 0x0000003B. This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
1st parameter = 0xc00005 - A memory access violation occurred. (Parameter 4 of the bug check is the address that the driver attempted to access.)

Code:

Microsoft (R) Windows Debugger Version 10.0.19528.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\mrpep\AppData\Local\Temp\Temp1_PC-Tue_01_14_2020__44025_60.zip\011420-27939-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
7601.24540.amd64fre.win7sp1_ldr_escrow.191127-1706
Machine Name:
Kernel base = 0xfffff800`02a07000 PsLoadedModuleList = 0xfffff800`02c40c90
Debug session time: Tue Jan 14 09:14:44.649 2020 (UTC + 1:00)
System Uptime: 0 days 0:07:48.179
Loading Kernel Symbols
...............................................................
................................................................
..........................
Loading User Symbols
Loading unloaded module list
......
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff800`02a9aea0 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:fffff880`05f94150=000000000000003b
1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002a42202, Address of the instruction which caused the bugcheck
Arg3: fffff88005f94a10, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------

fffff80002be90e8: Unable to get Flags value from nt!KdVersionBlock
GetUlongPtrFromAddress: unable to read from fffff80002ca4300

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.Sec
    Value: 1

    Key  : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on DESKTOP-QO9C72C

    Key  : Analysis.DebugData
    Value: CreateObject

    Key  : Analysis.DebugModel
    Value: CreateObject

    Key  : Analysis.Elapsed.Sec
    Value: 1

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 56

    Key  : Analysis.System
    Value: CreateObject


ADDITIONAL_XML: 1

BUGCHECK_CODE:  3b

BUGCHECK_P1: c0000005

BUGCHECK_P2: fffff80002a42202

BUGCHECK_P3: fffff88005f94a10

BUGCHECK_P4: 0

CONTEXT:  fffff88005f94a10 -- (.cxr 0xfffff88005f94a10)
rax=0000000000000000 rbx=fffffa80025a29e0 rcx=fffff88005f954a0
rdx=1100000000000000 rsi=00000000000c8b8a rdi=fffff88005f954a0
rip=fffff80002a42202 rsp=fffff88005f953e0 rbp=fffff88005f95480
 r8=0000000000000000  r9=0000000000000000 r10=fffffa8003480bb0
r11=fffff80002ca7a00 r12=0000000000000001 r13=000000000007bc00
r14=0000000000000190 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
nt!KxWaitForLockOwnerShip+0x12:
fffff800`02a42202 48890a          mov     qword ptr [rdx],rcx ds:002b:11000000`00000000=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  explorer.exe

STACK_TEXT:  
fffff880`05f953e0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxWaitForLockOwnerShip+0x12


SYMBOL_NAME:  nt!KxWaitForLockOwnerShip+12

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

IMAGE_VERSION:  6.1.7601.24540

STACK_COMMAND:  .cxr 0xfffff88005f94a10 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_c0000005_nt!KxWaitForLockOwnerShip+12

OS_VERSION:  7.1.7601.24540

BUILDLAB_STR:  win7sp1_ldr_escrow

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 7

FAILURE_ID_HASH:  {de0c025e-d6fc-b77a-e5bb-cda39d615676}

Followup:     MachineOwner
---------

Crash occurred on the function KxWaitForLockOwnerShip. So there are problems with achieving interrupt spin lock
Considering the total randomness of bugchecks, I am inclined to the thesis that the reason is incorrectly working RAM memory, therefore test it with a memtest, if you overclocked it, restore default settings, disable XMP profiles in the BIOS, change RAM timings etc.

andreartiz05 · Jan 15, 2020

MrPepka said:

The NTFS_FILE_SYSTEM bug check has a value of 0x00000024. This indicates a problem occurred in ntfs.sys, the driver file that allows the system to read and write to NTFS drives.

Code:

Microsoft (R) Windows Debugger Version 10.0.19528.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\mrpep\AppData\Local\Temp\Temp1_PC-Tue_01_14_2020__44025_60.zip\010820-25022-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
7601.24384.amd64fre.win7sp1_ldr_escrow.190220-1800
Machine Name:
Kernel base = 0xfffff800`02819000 PsLoadedModuleList = 0xfffff800`02a52c90
Debug session time: Wed Jan  8 10:43:56.624 2020 (UTC + 1:00)
System Uptime: 0 days 0:03:21.153
Loading Kernel Symbols
...............................................................
................................................................
....................
Loading User Symbols
Loading unloaded module list
.....
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff800`028acba0 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:fffff880`06c26790=0000000000000024
1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

NTFS_FILE_SYSTEM (24)
    If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
    parameters are the exception record and context record. Do a .cxr
    on the 3rd parameter and then kb to obtain a more informative stack
    trace.
Arguments:
Arg1: 00000000001904fb
Arg2: fffff88006c27748
Arg3: fffff88006c26fb0
Arg4: fffff880012c6dfe

Debugging Details:
------------------

fffff800029fb0e8: Unable to get Flags value from nt!KdVersionBlock
GetUlongPtrFromAddress: unable to read from fffff80002ab6300

KEY_VALUES_STRING: 1

    Key  : AV.Fault
    Value: Read

    Key  : Analysis.CPU.Sec
    Value: 1

    Key  : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on DESKTOP-QO9C72C

    Key  : Analysis.DebugData
    Value: CreateObject

    Key  : Analysis.DebugModel
    Value: CreateObject

    Key  : Analysis.Elapsed.Sec
    Value: 1

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 62

    Key  : Analysis.System
    Value: CreateObject


ADDITIONAL_XML: 1

BUGCHECK_CODE:  24

BUGCHECK_P1: 1904fb

BUGCHECK_P2: fffff88006c27748

BUGCHECK_P3: fffff88006c26fb0

BUGCHECK_P4: fffff880012c6dfe

EXCEPTION_RECORD:  fffff88006c27748 -- (.exr 0xfffff88006c27748)
ExceptionAddress: fffff880012c6dfe (Ntfs!NtfsCreateFcb+0x000000000000008e)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

CONTEXT:  fffff88006c26fb0 -- (.cxr 0xfffff88006c26fb0)
rax=0000000000000000 rbx=0000000000000000 rcx=0001000000011283
rdx=0000000000011283 rsi=fffff8a000229000 rdi=fffff88006c27afe
rip=fffff880012c6dfe rsp=fffff88006c27980 rbp=fffffa80036ecb60
 r8=0000000000011286  r9=0000ffffffffffff r10=0000000000000002
r11=fffff98007ae1800 r12=0000000000000000 r13=fffffa80044c3180
r14=fffffa80044c3180 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
Ntfs!NtfsCreateFcb+0x8e:
fffff880`012c6dfe 448827          mov     byte ptr [rdi],r12b ds:002b:fffff880`06c27afe=00
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  chrome.exe

READ_ADDRESS: fffff800029fb0e8: Unable to get Flags value from nt!KdVersionBlock
fffff800029fb0e8: Unable to get Flags value from nt!KdVersionBlock
fffff800029fb0e8: Unable to get Flags value from nt!KdVersionBlock
Unable to get MmSystemRangeStart
GetUlongPtrFromAddress: unable to read from fffff80002ab62f0
GetUlongPtrFromAddress: unable to read from fffff80002ab64a8
 ffffffffffffffff 

ERROR_CODE: (NTSTATUS) 0xc0000005 - Instrukcja w 0x%p odwo a a si  do pami ci pod adresem 0x%p. Pami   nie mo e by  %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

EXCEPTION_STR:  0xc0000005

STACK_TEXT:  
fffff880`06c27980 fffff880`012d3563 : fffffa80`06cc8660 fffffa80`00000003 fffff8a0`00229000 00090000`00011286 : Ntfs!NtfsCreateFcb+0x8e
fffff880`06c27a60 fffff880`012bdc61 : 00000000`00000000 fffffa80`036ecb60 fffff8a0`028fced0 fffff880`06a5d470 : Ntfs!NtfsCreateNewFile+0x493
fffff880`06c27d90 fffff880`012274cd : fffffa80`06cc8660 fffffa80`036ecb60 fffff880`06a5d470 fffffa80`06f43000 : Ntfs!NtfsCommonCreate+0x1365
fffff880`06c27f30 fffff800`028afed7 : fffff880`06a5d3e0 00000000`00000000 00000000`00000000 00000000`00000000 : Ntfs!NtfsCommonCreateCallout+0x1d
fffff880`06c27f60 fffff800`028afe98 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxSwitchKernelStackCallout+0x27
fffff880`06a5d2a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSwitchKernelStackContinue


SYMBOL_NAME:  Ntfs!NtfsCreateFcb+8e

MODULE_NAME: Ntfs

IMAGE_NAME:  Ntfs.sys

IMAGE_VERSION:  6.1.7601.23932

STACK_COMMAND:  .cxr 0xfffff88006c26fb0 ; kb

FAILURE_BUCKET_ID:  X64_0x24_Ntfs!NtfsCreateFcb+8e

OS_VERSION:  7.1.7601.24384

BUILDLAB_STR:  win7sp1_ldr_escrow

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 7

FAILURE_ID_HASH:  {be11a449-104b-d0d4-a9d5-cfd4b21e684b}

Followup:     MachineOwner
---------

Crash occurred on the NtfsCreateFcb function. Driver create FCB when a byte stream is being opened for the first time and no other FCB representing this byte stream currently exists in system memory. This structure is retained as long as any NT components maintains a reference for it (some field in FCB structure). (source: FCB Details — OSR)
The MEMORY_MANAGEMENT bug check has a value of 0x0000001A. This indicates that a severe memory management error occurred.
1st parameter = 0x41790 - A page table page has been corrupted. On a 64 bit version of Windows, parameter 2 contains the address of the PFN for the corrupted page table page. On a 32 bit version of Windows, parameter 2 contains a pointer to the number of used PTEs, and parameter 3 contains the number of used PTEs.

Code:

Microsoft (R) Windows Debugger Version 10.0.19528.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\mrpep\AppData\Local\Temp\Temp1_PC-Tue_01_14_2020__44025_60.zip\010820-33867-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
7601.24384.amd64fre.win7sp1_ldr_escrow.190220-1800
Machine Name:
Kernel base = 0xfffff800`0285c000 PsLoadedModuleList = 0xfffff800`02a95c90
Debug session time: Wed Jan  8 10:37:40.118 2020 (UTC + 1:00)
System Uptime: 0 days 0:09:32.523
Loading Kernel Symbols
...............................................................
................................................................
....................
Loading User Symbols
Loading unloaded module list
.....
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff800`028efba0 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:fffff880`037eb820=000000000000001a
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000041790, A page table page has been corrupted. On a 64 bit OS, parameter 2
	contains the address of the PFN for the corrupted page table page.
	On a 32 bit OS, parameter 2 contains a pointer to the number of used
	PTEs, and parameter 3 contains the number of used PTEs.
Arg2: fffffa8001cd5f20
Arg3: 000000000000111f
Arg4: 0000000000000000

Debugging Details:
------------------

fffff80002a3e0e8: Unable to get Flags value from nt!KdVersionBlock
GetUlongPtrFromAddress: unable to read from fffff80002af9300

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.Sec
    Value: 1

    Key  : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on DESKTOP-QO9C72C

    Key  : Analysis.DebugData
    Value: CreateObject

    Key  : Analysis.DebugModel
    Value: CreateObject

    Key  : Analysis.Elapsed.Sec
    Value: 1

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 56

    Key  : Analysis.System
    Value: CreateObject


ADDITIONAL_XML: 1

BUGCHECK_CODE:  1a

BUGCHECK_P1: 41790

BUGCHECK_P2: fffffa8001cd5f20

BUGCHECK_P3: 111f

BUGCHECK_P4: 0

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  chrome.exe

STACK_TEXT:  
fffff880`037eb818 fffff800`029b3dfd : 00000000`0000001a 00000000`00041790 fffffa80`01cd5f20 00000000`0000111f : nt!KeBugCheckEx
fffff880`037eb820 fffff800`029d13e5 : fffff8a0`00000000 00000000`24ef8fff 00000000`00000000 ead00000`87c38125 : nt!MiDeleteVirtualAddresses+0x93d
fffff880`037eb990 fffff800`02b48971 : fffffa80`03a04060 00000000`00000000 fffffa80`0682b8c0 00000000`24ef8fff : nt!MiRemoveMappedView+0x485
fffff880`037ebad0 fffff800`02b3906b : 00000000`00000000 00000000`23a50000 fffffa80`00000001 00000000`00000001 : nt!MiUnmapViewOfSection+0x1b1
fffff880`037ebb90 fffff800`028fdbd3 : 00000000`00000001 00000000`22a50670 fffffa80`03a04060 00000000`00fb6190 : nt!NtUnmapViewOfSection+0x5f
fffff880`037ebbe0 00000000`777b9b2a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0df6e7d8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x777b9b2a


SYMBOL_NAME:  nt!MiDeleteVirtualAddresses+93d

MODULE_NAME: nt

IMAGE_VERSION:  6.1.7601.24384

STACK_COMMAND:  .thread ; .cxr ; kb

IMAGE_NAME:  memory_corruption

FAILURE_BUCKET_ID:  X64_0x1a_41790_nt!MiDeleteVirtualAddresses+93d

OS_VERSION:  7.1.7601.24384

BUILDLAB_STR:  win7sp1_ldr_escrow

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 7

FAILURE_ID_HASH:  {f4a94a0f-7c3c-4cbd-b72c-ee4a493af7de}

Followup:     MachineOwner
---------

1st parameter = 0x403 - The page table and PFNs are out of sync . This is probably a hardware error, especially if parameters 3 & 4 differ by only a single bit.

Code:

Microsoft (R) Windows Debugger Version 10.0.19528.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\mrpep\AppData\Local\Temp\Temp1_PC-Tue_01_14_2020__44025_60.zip\010820-46067-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
7601.24384.amd64fre.win7sp1_ldr_escrow.190220-1800
Machine Name:
Kernel base = 0xfffff800`0280f000 PsLoadedModuleList = 0xfffff800`02a48c90
Debug session time: Wed Jan  8 11:45:41.020 2020 (UTC + 1:00)
System Uptime: 0 days 1:01:08.550
Loading Kernel Symbols
...............................................................
................................................................
....................
Loading User Symbols
Loading unloaded module list
.....
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff800`028a2ba0 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:fffff880`0775d1c0=000000000000001a
1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000000403, The subtype of the bugcheck.
Arg2: fffff680000525c0
Arg3: 8f7000000c33c96f
Arg4: fffff680008525c0

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for dxgmms1.sys
fffff800029f10e8: Unable to get Flags value from nt!KdVersionBlock
GetUlongPtrFromAddress: unable to read from fffff80002aac300

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.Sec
    Value: 1

    Key  : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on DESKTOP-QO9C72C

    Key  : Analysis.DebugData
    Value: CreateObject

    Key  : Analysis.DebugModel
    Value: CreateObject

    Key  : Analysis.Elapsed.Sec
    Value: 1

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 59

    Key  : Analysis.System
    Value: CreateObject


ADDITIONAL_XML: 1

BUGCHECK_CODE:  1a

BUGCHECK_P1: 403

BUGCHECK_P2: fffff680000525c0

BUGCHECK_P3: 8f7000000c33c96f

BUGCHECK_P4: fffff680008525c0

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  opera.exe

STACK_TEXT:  
fffff880`0775d1b8 fffff800`0296037e : 00000000`0000001a 00000000`00000403 fffff680`000525c0 8f700000`0c33c96f : nt!KeBugCheckEx
fffff880`0775d1c0 fffff800`02966b89 : fffff680`000525c0 fffff680`00052a78 fffffa80`07031060 00000000`04888000 : nt!MiDeletePteRun+0x8ee
fffff880`0775d360 fffff800`0283dff4 : fffffa80`00000000 00000000`0a54ffff 00000000`00000000 98e00000`08613d6e : nt!MiDeleteVirtualAddresses+0x6c9
fffff880`0775d4d0 fffff800`028b0bd3 : ffffffff`ffffffff fffffa80`078e8440 fffffa80`06f72290 00000000`00008000 : nt!NtFreeVirtualMemory+0xb34
fffff880`0775d5c0 fffff800`028a63b0 : fffff880`05392682 fffff8a0`0f583460 fffffa80`07031060 fffffa80`06f72290 : nt!KiSystemServiceCopyEnd+0x13
fffff880`0775d758 fffff880`05392682 : fffff8a0`0f583460 fffffa80`07031060 fffffa80`06f72290 fffff8a0`0f9d7880 : nt!KiServiceLinkage
fffff880`0775d760 fffff8a0`0f583460 : fffffa80`07031060 fffffa80`06f72290 fffff8a0`0f9d7880 fffff8a0`0068d330 : dxgmms1+0x35682
fffff880`0775d768 fffffa80`07031060 : fffffa80`06f72290 fffff8a0`0f9d7880 fffff8a0`0068d330 fffff880`0537dce7 : 0xfffff8a0`0f583460
fffff880`0775d770 fffffa80`06f72290 : fffff8a0`0f9d7880 fffff8a0`0068d330 fffff880`0537dce7 fffffa80`06d28ef0 : 0xfffffa80`07031060
fffff880`0775d778 fffff8a0`0f9d7880 : fffff8a0`0068d330 fffff880`0537dce7 fffffa80`06d28ef0 fffff8a0`02c3fa00 : 0xfffffa80`06f72290
fffff880`0775d780 fffff8a0`0068d330 : fffff880`0537dce7 fffffa80`06d28ef0 fffff8a0`02c3fa00 00000000`00000001 : 0xfffff8a0`0f9d7880
fffff880`0775d788 fffff880`0537dce7 : fffffa80`06d28ef0 fffff8a0`02c3fa00 00000000`00000001 00000000`000007ff : 0xfffff8a0`0068d330
fffff880`0775d790 fffffa80`06d28ef0 : fffff8a0`02c3fa00 00000000`00000001 00000000`000007ff fffff8a0`02ec21c0 : dxgmms1+0x20ce7
fffff880`0775d798 fffff8a0`02c3fa00 : 00000000`00000001 00000000`000007ff fffff8a0`02ec21c0 00000000`000001c0 : 0xfffffa80`06d28ef0
fffff880`0775d7a0 00000000`00000001 : 00000000`000007ff fffff8a0`02ec21c0 00000000`000001c0 00000000`00000000 : 0xfffff8a0`02c3fa00
fffff880`0775d7a8 00000000`000007ff : fffff8a0`02ec21c0 00000000`000001c0 00000000`00000000 00000000`000007ff : 0x1
fffff880`0775d7b0 fffff8a0`02ec21c0 : 00000000`000001c0 00000000`00000000 00000000`000007ff 00000000`00000000 : 0x7ff
fffff880`0775d7b8 00000000`000001c0 : 00000000`00000000 00000000`000007ff 00000000`00000000 00000000`00000001 : 0xfffff8a0`02ec21c0
fffff880`0775d7c0 00000000`00000000 : 00000000`000007ff 00000000`00000000 00000000`00000001 00000000`00000001 : 0x1c0


SYMBOL_NAME:  dxgmms1+35682

MODULE_NAME: dxgmms1

IMAGE_NAME:  dxgmms1.sys

STACK_COMMAND:  .thread ; .cxr ; kb

FAILURE_BUCKET_ID:  X64_0x1a_403_dxgmms1+35682

OS_VERSION:  7.1.7601.24384

BUILDLAB_STR:  win7sp1_ldr_escrow

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 7

FAILURE_ID_HASH:  {55dcb15c-e542-5f1d-8641-31426b64de01}

Followup:     MachineOwner
---------

The SYSTEM_SERVICE_EXCEPTION bug check has a value of 0x0000003B. This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
1st parameter = 0xc00005 - A memory access violation occurred. (Parameter 4 of the bug check is the address that the driver attempted to access.)

Code:

Microsoft (R) Windows Debugger Version 10.0.19528.1000 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\mrpep\AppData\Local\Temp\Temp1_PC-Tue_01_14_2020__44025_60.zip\011420-27939-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
7601.24540.amd64fre.win7sp1_ldr_escrow.191127-1706
Machine Name:
Kernel base = 0xfffff800`02a07000 PsLoadedModuleList = 0xfffff800`02c40c90
Debug session time: Tue Jan 14 09:14:44.649 2020 (UTC + 1:00)
System Uptime: 0 days 0:07:48.179
Loading Kernel Symbols
...............................................................
................................................................
..........................
Loading User Symbols
Loading unloaded module list
......
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff800`02a9aea0 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:fffff880`05f94150=000000000000003b
1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002a42202, Address of the instruction which caused the bugcheck
Arg3: fffff88005f94a10, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------

fffff80002be90e8: Unable to get Flags value from nt!KdVersionBlock
GetUlongPtrFromAddress: unable to read from fffff80002ca4300

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.Sec
    Value: 1

    Key  : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on DESKTOP-QO9C72C

    Key  : Analysis.DebugData
    Value: CreateObject

    Key  : Analysis.DebugModel
    Value: CreateObject

    Key  : Analysis.Elapsed.Sec
    Value: 1

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 56

    Key  : Analysis.System
    Value: CreateObject


ADDITIONAL_XML: 1

BUGCHECK_CODE:  3b

BUGCHECK_P1: c0000005

BUGCHECK_P2: fffff80002a42202

BUGCHECK_P3: fffff88005f94a10

BUGCHECK_P4: 0

CONTEXT:  fffff88005f94a10 -- (.cxr 0xfffff88005f94a10)
rax=0000000000000000 rbx=fffffa80025a29e0 rcx=fffff88005f954a0
rdx=1100000000000000 rsi=00000000000c8b8a rdi=fffff88005f954a0
rip=fffff80002a42202 rsp=fffff88005f953e0 rbp=fffff88005f95480
 r8=0000000000000000  r9=0000000000000000 r10=fffffa8003480bb0
r11=fffff80002ca7a00 r12=0000000000000001 r13=000000000007bc00
r14=0000000000000190 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
nt!KxWaitForLockOwnerShip+0x12:
fffff800`02a42202 48890a          mov     qword ptr [rdx],rcx ds:002b:11000000`00000000=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  explorer.exe

STACK_TEXT:  
fffff880`05f953e0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxWaitForLockOwnerShip+0x12


SYMBOL_NAME:  nt!KxWaitForLockOwnerShip+12

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

IMAGE_VERSION:  6.1.7601.24540

STACK_COMMAND:  .cxr 0xfffff88005f94a10 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_c0000005_nt!KxWaitForLockOwnerShip+12

OS_VERSION:  7.1.7601.24540

BUILDLAB_STR:  win7sp1_ldr_escrow

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 7

FAILURE_ID_HASH:  {de0c025e-d6fc-b77a-e5bb-cda39d615676}

Followup:     MachineOwner
---------

Crash occurred on the function KxWaitForLockOwnerShip. So there are problems with achieving interrupt spin lock
Considering the total randomness of bugchecks, I am inclined to the thesis that the reason is incorrectly working RAM memory, therefore test it with a memtest, if you overclocked it, restore default settings, disable XMP profiles in the BIOS, change RAM timings etc.

is that safe to do for someone whos not that computer saavy? could i mess up my pc?

MrPepka · Jan 15, 2020

That's when the only thing that's safe is to test the RAM or replace it with another one

andreartiz05 · Jan 22, 2020

MrPepka said:
That's when the only thing that's safe is to test the RAM or replace it with another one

i dont see XMP profile in bios. how do i change ram timings

MrPepka · Jan 22, 2020

RAM timings change a BIOS

andreartiz05 · Jan 22, 2020

MrPepka said:
RAM timings change a BIOS

could resetting bios to default settings fix the problem or is that abad idea

MrPepka · Jan 22, 2020

You can try. Should help

andreartiz05 · Jan 22, 2020

MrPepka said:
You can try. Should help

Ok I set the bios to default settings. Restarted and it seemed like iTunes was working fine at first. Then my pc froze and I got this loud buzzing noise (I was wearing headphones). I had to restart to stop it. The problem is always different,sometimes the computer freezes with a loud buzzing sound, other times It freezes with horizontal lines across the screen and automatically restarts. Occasionally I get a BSOD

Itunes crashes my computer. Horizontal colored lines on screen?

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