BSOD every time on wake up

[Strakele]

Just installed Windows 7 Pro x64 on my Sager NP2098. Seems to be working fine except for the fact that it blue screens any time I wake it up from sleep mode.

Using newest video (ATI MR HD4650) and chipset (Intel PM45) drivers for Windows 7. I tried looking though the dump files myself, but to be honest I don't know what I'm doing and was hoping someone here could check them out and figure out what is causing the problem. Again, this happens EVERY time it wakes up, and happened a few other times while I was updating drivers.

Attached are a bunch of dump files.

Thanks a lot to anyone who can tell me what to do to fix this. I use sleep mode a lot... kinda need this to work.


Also... device manager lists 2 'uknown devices' that are missing drivers. I don't know what these are or how to fix them since I don't know what they are.

 

[H2SO4]

TDR stop 0x116 crashes. The OS has given up waiting for the combination of [video driver + video card] to respond. More info:

http://www.sevenforums.com/crashes-debugging/32422-monitor-sleeps-then-bsod.html#post334632

What I find curious is that the version of the ATI video drivers is all over the place, at least in the 5 latest dumps. Are you purposefully experimenting with different ATI driver versions? (If so, good idea!)

 

[Zidane24]

TDR stop 0x116 crashes. The OS has given up waiting for the combination of [video driver + video card] to respond. More info:

http://www.sevenforums.com/crashes-debugging/32422-monitor-sleeps-then-bsod.html#post334632

What I find curious is that the version of the ATI video drivers is all over the place, at least in the 5 latest dumps. Are you purposefully experimenting with different ATI driver versions? (If so, good idea!)

I was about to PM you the link to this thread Acidic!

...anyhow *speaking to the OP*...Uninstall the graphics drivers and ATI software completely then install the latest from ATI to see if the issue goes away. If not...repeat the process for the semi-latest and each one after that

If you have indeed been testing these...make sure after each one that you remove all traces of the former one before installing another one

 

[H2SO4]

TDR stop 0x116 crashes. The OS has given up waiting for the combination of [video driver + video card] to respond. More info:

http://www.sevenforums.com/crashes-debugging/32422-monitor-sleeps-then-bsod.html#post334632

What I find curious is that the version of the ATI video drivers is all over the place, at least in the 5 latest dumps. Are you purposefully experimenting with different ATI driver versions? (If so, good idea!)

I was about to PM you the link to this thread Acidic!

...anyhow *speaking to the OP*...Uninstall the graphics drivers and ATI software completely then install the latest from ATI to see if the issue goes away. If not...repeat the process for the semi-latest and each one after that

If you have indeed been testing these...make sure after each one that you remove all traces of the former one before installing another one

@Strakele: in addition to what Zidane24 said, you may also want to update your BIOS.

@Zidane: thanks, I think this entire forum section could be replaced with a "switch" statement which fires off a list of practical suggestions given the crash type detected in a given minidump. It really wouldn't be too difficult to rig up

 

[Strakele]

Started with whatever drivers Windows installed. Then tried the drivers on the driver disk that came with the computer. Then tried going online to find the most recent ones specifically designed for W7.

Inbetween I just used the ATI utility to uninstall stuff. Is there more I should be removing?

 

[Zidane24]

Started with whatever drivers Windows installed. Then tried the drivers on the driver disk that came with the computer. Then tried going online to find the most recent ones specifically designed for W7.

Inbetween I just used the ATI utility to uninstall stuff. Is there more I should be removing?

Completely remove the traces of ATI in Programs and Features before installing a new driver

 

[Strakele]

As far as I know, Sager doesn't have a newer BIOS out for this machine. Although I did find W7 drivers for a lot of hardware on their site just added 4 days ago, so I installed those, completely removed all ATI software, and am about to install it from the Sager site.

Edit... bluescreen while installing ATI drivers..

 

[Strakele]

Got drivers/software from ATI site to install. Still bluescreens on wake up. atikmdag.sys seems to be the culprit, and a google search reveals I'm not the only one with this issue. I've found several other people on this forum and others who have issues with this file and/or bluescreens at wake up, but I haven't found one where it was successfully fixed.

Any ideas?

 

[Strakele]

Bluescreened one more time after installing drivers, but never since then. Sleeps and wakes up fine. I guess everything is fine now.

 

[Strakele]

Spoke too soon. Worked fine today, but I just got another bluescreen on wakeup. Still a problem with dxgkrnl.sys and atikmdag.sys I guess.

Any ideas?

 

[Strakele]

Hate to keep posting so many times in a row but this is really important and needs to be fixed.

Is there anything I can do to fix this? Who else has a laptop with an ATI card running W7?

 

[H2SO4]

Hate to keep posting so many times in a row but this is really important and needs to be fixed.

Is there anything I can do to fix this? Who else has a laptop with an ATI card running W7?

Yes, the latest dump that you posted is the same symptom again.

Unfortunately, the only "debugging" here would have to be done by ATI driver developers. There is no way to tell from a minidump why the video driver and the hardware it represents are being unresponsive to the "wake up!" requests from the OS. It'll fall into one of two categories:

A) A driver versioning issue, or something to do with the BIOS. In other words, the interface between the card and the OS is responsible for the communication breakdown. If you're on the latest BIOS and you're sure you've tested a bunch of recent driver builds, it's not obvious - at least to me - how you'd proceed in this direction.

B) The video card is literally borked on a hardware level. Unpalatable though it may be, there's always the possibility that the card is unresponsive because it is simply broken. Test what happens when it's moved to a different slot in the system (if possible), or when its timing settings are drastically detuned to extremely conservative values.

Either way, the deafening silence in response to your posts stems from lack of knowledge, at least on my part. I don't know what it would take to make the card+driver wake up in a timely manner.

 

[Strakele]

Thanks for the explanation. The machine that's having these issues is a Sager laptop with an ATI Mobility Radeon HD 4650 video card. There is no newer BIOS that I've found. Being a laptop, there is not much I can do regarding placement of the card, and the BIOS doesn't have any timing options. I've had this laptop for months and never had a single problem like this. Started as soon as I installed Windows 7. It's certainly a driver issue and not an actual hardware problem.

Also, when I uninstall all of the ATI software and uninstall the drivers from device manager, I then restart the computer. As soon as I log back on, it tells me that I need to restart again for the new drivers to take effect. I guess as soon as I delete the drivers, Windows downloads and installs them from somewhere without asking/telling me.

 

[Zidane24]

Thanks for the explanation. The machine that's having these issues is a Sager laptop with an ATI Mobility Radeon HD 4650 video card. There is no newer BIOS that I've found. Being a laptop, there is not much I can do regarding placement of the card, and the BIOS doesn't have any timing options. I've had this laptop for months and never had a single problem like this. Started as soon as I installed Windows 7. It's certainly a driver issue and not an actual hardware problem.

Also, when I uninstall all of the ATI software and uninstall the drivers from device manager, I then restart the computer. As soon as I log back on, it tells me that I need to restart again for the new drivers to take effect. I guess as soon as I delete the drivers, Windows downloads and installs them from somewhere without asking/telling me.

If that is the case...lets do a little test (to try and figure this out...)

Open Start->Right-Click Computer->Properties->Remote Settings->Hardware Tab->Device Installation Settings->Select "No, Let Me Choose what to Do", "Never Install Driver Software from Windows Update"->Save Changes

Uninstall the video driver software completely...restart and then install the driver software from ATI

 

[Strakele]

Thanks, that's the option I was searching for. I ended up finding it in a roundabout way. Today as I was about to try this, I decided to let Windows try one more time to do it right. This time, it installed drivers from September (previously it kept on installing ones from April). After that it has worked so far today.

This may actually work, or it may just have decided to be nice to me and not crap out during the school day. For crying out loud, last night I brought some friends in to watch what it was doing. It bluescreened once, then worked for several tries after that. As soon as they left the room, it bluescreened again.

So I'll just keep playing with it. I found another new version of the drivers should this set decide to fail on me.

 

[Strakele]

Ok new discovery. It works fine during the day because it's not plugged in.

This computer bluescreens when waking up from sleep mode... only when it is plugged in to charge.

What?

I don't get it. How does that have anything to do with anything?

 

[Strakele]

So I deleted all the video drivers from the W7 repository so it couldn't install anything, then went through the install process of the Catalyst drivers twice, and now it seems to be working, plugged in or not.

 

[Zidane24]

So I deleted all the video drivers from the W7 repository so it couldn't install anything, then went through the install process of the Catalyst drivers twice, and now it seems to be working, plugged in or not.

Excellent!!! That was my initial assumption which is why I got you to turn off automatic driver installs...

...but with that last post I was at a loss for what the driver issue was

I am glad that you managed to work it out

 

[Saltgrass]

I don't get it. How does that have anything to do with anything?

Don't most laptops have different power setting options depending on whether they are plugged in or not...

 

[Zidane24]

I don't get it. How does that have anything to do with anything?

Don't most laptops have different power setting options depending on whether they are plugged in or not...

Indeed they do...but this shouldn't case a BSOD now would it?