Solved BSOD Every Time PC is Shut Down, Restarted, Put to Sleep

[FemaleOrc]

Hello, thanks for reading.

My PC blue screens every time I try to shut down, restart, or sleep. It logs off Windows, plays the log off sound, goes to the log off screen that says "Shutting down" then blue screens. Same with trying to put it to sleep or restarting.

I've been having this problem for a while (years) and have dealt with it by simply never or rarely turning off my PC. I've now moved into a new room and it's much hotter and would like to find a fix so that the PC goes to sleep easily to help with the heat in the room. Right now, the only way I can shut down my PC is to press the switch on the back by the PSU.

Thank you again.

 

[torchwood]

not a bsod guy, Axe0 might pick it up shortly..

some just some suggestions
make sure the following drivers are upto date
BIOS
Intel Motherboard
Graphics card
Wireless/Ethernet

Question did this start when you added/installed the 2nd TB drive

please can you also run/post the results of the BSOD tool from here
Blue Screen of Death (BSOD) Posting Instructions

 

[FemaleOrc]

Thanks for your response.

I have updated BIOS with the Gigabyte bios tool. When you say "Intel Motherboard" do you mean the "Intel INF installation" I updated that as well from the Gigabyte website. Graphics card has been updated multiple times and I just updated the Ethernet card (which is a Realtek card I bought and installed separately after the ethernet port on the MOBO failed).

To answer your question, the two TB drives have been there from the get-go.

I thought I attached the zip file to my post, I see it there now and can download it. Is it a different file that you are asking for?

 

[torchwood]

Hi

The motherboard updater known as Chipset drivers

Unfortunately the original BSOD only contained the dump files, when run successfully the Zip will be much larger
there are other logs in it i would like to look at, particularly MSinfo...

you mentioned the port failure for ethernet - please dissable it in your bios

now please create a restore point

Check the firmware drivers for your drives, if an update is available then
IMPORTANT i would like you to do this 1 at a time DISCONNECT your data drive, (ie NON C drive)
update and perform a shutdown.... ANY Blue screen??
now the same for your data drive
note
if no update available still disconnect your secondary drive and shutdown... blue screen??

 

[FemaleOrc]

View attachment femaleorc-Thu_01_06_2022__92445_30.zip

I ran the log collector again--see attached.

The chipset drivers were updated.

I only see the one Realtek PCIe item under network adapters in Device Manager so I assume the original one was disabled before. Or does it need to be further disabled within the BIOS menus?

I am not sure how to disconnect my secondary disk drive, you mean physically disconnect? I don't know which is which. They are both running the latest drives per device manager.

 

[axe0]

Do you have any apple devices connected?

The system crashes on the exact same routine every time when the system attempts to create an IRP for device control request.

Bugcheck code 0000001E
Arguments ffffffff`c0000005 fffff800`03725bda 00000000`00000000 00000000`0000004e
Debug session time: Tue Jan  4 15:49:31.585 2022 (UTC + 1:00)
System Uptime: 0 days 10:03:07.554

0: kd> knL
 # Child-SP          RetAddr           Call Site
00 fffff880`04095b78 fffff800`03597c28 nt!KeBugCheckEx
01 fffff880`04095b80 fffff800`034bf042 nt!KiDispatchException+0x1c8
02 fffff880`04096210 fffff800`034bcd62 nt!KiExceptionDispatch+0xc2
03 fffff880`040963f0 fffff800`03725bda nt!KiPageFault+0x422 // problem noticed
04 fffff880`04096580 fffff880`031996c0 nt!IoBuildDeviceIoControlRequest+0x2a // IRP creation
05 fffff880`040965f0 fffff8a0`1c0f58a0 AppleCharger+0x26c0 // requesting IRP creation
06 fffff880`040965f8 00000000`00000002 0xfffff8a0`1c0f58a0
07 fffff880`04096600 fffff8a0`1c0f58a0 0x2
08 fffff880`04096608 00000000`000007ff 0xfffff8a0`1c0f58a0
09 fffff880`04096610 fffff8a0`1c0f58a0 0x7ff
0a fffff880`04096618 00000000`0000016d 0xfffff8a0`1c0f58a0
0b fffff880`04096620 fffff880`0319c100 0x16d
0c fffff880`04096628 fffff880`04096650 AppleCharger+0x5100
0d fffff880`04096630 fffff880`04096640 0xfffff880`04096650
0e fffff880`04096638 fffff880`0319c5bd 0xfffff880`04096640
0f fffff880`04096640 ffffffff`ffffffff AppleCharger+0x55bd
10 fffff880`04096648 fffff800`03524c3c 0xffffffff`ffffffff
11 fffff880`04096650 fffff880`03199a8a nt!DbgPrint+0x3c
12 fffff880`04096690 ffffffff`ffffffff AppleCharger+0x2a8a
13 fffff880`04096698 00000000`00000000 0xffffffff`ffffffff

0: kd> lmvm AppleCharger
Browse full module list
start             end                 module name
fffff880`03197000 fffff880`0319f000   AppleCharger T (no symbols)           
    Loaded symbol image file: AppleCharger.sys
    Image path: \SystemRoot\system32\DRIVERS\AppleCharger.sys
    Image name: AppleCharger.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Apr 22 09:05:49 2010 (4BCFF54D)
    CheckSum:         00011A72
    ImageSize:        00008000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

The driver is over about 12 years old.

 

[FemaleOrc]

YES that was it. The culprit was the AppleCharger.sys driver. I no longer own any Apple devices so I just killed the driver and service with the same name. I also uninstalled some Gigabyte utility software that I read on another thread looks for that driver, just to be safe.

Restarted, shut down and put the PC to sleep no problem.

Thank you so much!